SUBMIT A COMPLAINT

Portrait Innovations / hardcover book

Greensboro, AL, United States

I took some family portraits back on December 9, 2018. The package included a hardcover book and a canvas. I was told that the canvas and book would be in on the December 21, 2018. I went in that day to pick up my both my item only to be told my book wasn't in. It was my last day in the city. I asked if they can call me when my book comes in they never did. I called after Christmas and was told it was in. I asked if they can ship it to my new address someone told me no. I called back couple days later and spoke with someone else and the lady took my current address down and told me she'll ship it to me. Today is January 9, 2019 and I called back to see why I still haven't received my book only to be told it's not in the office. It has been a month since I took the pictures and have yet to receive the item I purchase. This was my second timer e using portraits innovation and first time using it in Greensboro. They have to do better than this. Can't say I would use them again.

Al
Jan 9, 2019

Post your comment