This is an official response from the company to clear up misinformation on smear blogs like this. Second Chance Offers on similar inventory are often priced higher than the auction and this is disclosed in our terms of service. If you don't win at auction, it's because you didn't bid enough. If you bothered to read the terms or to call us for an explanation, you would know this. Bottom line is we don't misrepresent anything and these complaints are ridiculous.
If someone does have a problem with purchase or anything else regarding our site, we are very consumer friendly and easy to reach via the toll-free number. You can talk to a live human. We publish our auction notices and disclosures page, which fully explains what happens with a purchase should something go wrong, ie lost item, wrong description etc. Mistakes occasionally happen, as they do in any business, but when they do we stand behind the customer 100%. If you have questions, please call us, we are happy to help you.