Charles & Colvard
reviews and complaints

I still have not received my orders, 2 rings. The website is awful and you can't get any information there. Customer service is nonexistent. Not happy. I like their products, but I cannot understand why when I ordered a ring from them which Kohls carries, I received it in days. Also ShopHQ is pretty speedy on delivery. I hope they haven't lost my orders.

I just gotta say, I got me some bling from Charles & Colvard and it's been a real treat. I got myself a men's ring and a cross that could be for the ladies, but I don't discriminate. It fits perfectly on my gold chain. Let me tell you, this Moissanite stuff is the real deal. I got my wife a pendant a while back and it's still shining bright like a diamond. All my purchases from Charles & Colvard have been top-notch. The gold settings are well-made and the stones are just stunning.

But I gotta say, I'm a little worried about these other sellers trying to get in on the Moissanite game. I don't know if they can keep up with the quality we've come to expect from Charles & Colvard. I hope they don't try to pull a fast one on us and sell us some cheap knockoffs. That would be a real shame, 'cause Moissanite has a good name and we don't want that tarnished by some shoddy products.

Overall, I'm a happy customer and I'll keep coming back to Charles & Colvard for my bling needs.

I've been on the hunt for the perfect engagement ring for a while now, and boy was it a journey! I stumbled upon moissanite while reading an article about diamond alternatives, and let me tell you, I was intrigued. After doing some research, I knew that moissanite was the way to go.

But then came another hurdle... I had my heart set on a cushion cut halo ring with a forever brilliant stone, but the seller I found was overstocked and had terrible reviews. I was at a loss until I stumbled upon an article (https://www.lifestyleupdated.com/moissanite-engagement-rings/) that led me to Charles & Colvard.

Let me tell you, the price was right (especially with the 4th of July discount) and the shipping was lightning fast. I received the ring in just three days and was blown away by its beauty. I proposed to my girlfriend and she said yes! She absolutely loves the ring and it sparkles and shines like you wouldn't believe.

Overall, I highly recommend Charles & Colvard for anyone in the market for a moissanite engagement ring. The quality is top-notch and the prices are unbeatable. Don't waste your time with other sellers, go straight to Charles & Colvard for the ring of your dreams.

I recently discovered Charles & Colvard, and I must say, I am thoroughly impressed with their selection of Moissanite jewelry. As a senior living in a senior building, I often receive compliments on my Moissanite pieces, with many residents mistaking them for real diamonds. I always take the opportunity to educate them on the benefits of Moissanite - the reflection is stronger than a diamond, and the care is just the same.

Personally, I have stopped buying diamonds altogether. The resale value is abysmal, and I find that Moissanite looks just as good, if not better, than a diamond. In fact, I have a personal anecdote to share - my late husband and I once visited a jewelry store owned by two brothers. I had a Moissanite ring (1/14 ct.) and wanted to replace the older setting with a newer one. Both brothers thought it was a diamond until one of them used a loop to examine it. This was about 15 years ago, and we paid much more than what it costs today.

Charles & Colvard has a wide range of Moissanite jewelry, from engagement rings to earrings and necklaces. I particularly love their Forever One collection, which features the most colorless Moissanite stones. The website is easy to navigate, and the prices are reasonable. I appreciate that they offer financing options as well.

Overall, I highly recommend Charles & Colvard for anyone looking for high-quality Moissanite jewelry. The pieces are stunning, and the value is unbeatable. Don't be fooled by the misconception that Moissanite is a cheap alternative to diamonds - it's a beautiful gemstone in its own right.

I just bought a pair of stud earrings from Charles & Colvard and I was pretty disappointed with what I received. I ordered a 5.5 carat total weight pair of earrings with a martini setting and threaded back, but what I got was a pair of earrings with a four prong setting and friction back that probably only added up to 2 carats. I was pretty upset about it and called their customer service line to see if they could help me out.

The person I spoke to on the phone was not very helpful at all. They didn't seem to care that I had received the wrong item and spoke to me like I was an idiot. They just said that they must have picked the wrong pair and didn't offer any kind of apology or compensation for the mistake. I was pretty shocked that they didn't seem to care at all about their mistake, especially since it was such an expensive one.

I asked them if they would pay for the return shipping since it was their mistake, but they didn't offer to do that either. All they gave me was an RMA number, which I had to ask them what to do with. I wish they would have explained their internal jargon a little better, since not everyone who buys from them works for their company.

If you're thinking about buying from Charles & Colvard, I would be very careful. Make sure you get exactly what you paid for and don't expect their customer service to be very helpful if something goes wrong. They have a "LIVE" chat feature on their website, but there's never actually anyone there to chat with. Their phone number goes straight to voicemail during regular business hours, so it's pretty hard to get in touch with them if you need to.

Overall, I wouldn't recommend this company. It's just too much money to risk getting the wrong item and then having to deal with their unhelpful customer service.

I recently had an experience with Charles & Colvard that left me feeling frustrated and disappointed. I was excited to take advantage of their 25% off sale and purchase an engagement ring for my partner. However, just two days after placing my order, I received an email from GlobalShopex (the international checkout company used by Charles & Colvard) informing me that the item was out of stock.

I reached out to Charles & Colvard's customer service team via their website chat feature and was directed to contact the checkout company myself. I found this to be a bit ridiculous - shouldn't the company selling the ring be responsible for ensuring that they have the item in stock before accepting orders? After some back and forth, it became clear that the ring was indeed out of stock and I was left $4000 out of pocket.

To make matters worse, I missed out on the 25% off sale and still didn't have the ring I wanted. I was frustrated to see that the ring was still listed as "in stock" on the website, potentially leading other customers to go through the same ordeal.

After some time, I finally received the ring. However, I was extremely disappointed with the quality. The stone was loose and appeared to be on the verge of falling out. I was shocked that such a high-priced item could be so poorly made.

To add insult to injury, Charles & Colvard's sales policy states that "All International sales are final," meaning that I was stuck with this subpar product. When I reached out to the company to express my disappointment and share my concerns about the quality control of their products, I was met with a snarky and dismissive response.

Overall, my experience with Charles & Colvard was extremely disappointing. I would caution anyone considering purchasing from them to proceed with caution and be aware of the potential for issues with both stock availability and product quality.

I recently had an experience with Charles & Colvard that left me feeling frustrated and disappointed. I was in the market for a new ring and had my eye on a beautiful $5500 piece from their website. I went through the process of ordering the ring and was sent a wax mold to approve the design and size. However, I was not informed that this mold would cost an additional $600.

To make matters worse, when I received the mold, it was made in a size 5 instead of the 5.5 that I had requested. I couldn't even get it over my knuckle! I immediately contacted the company and showed them the emails where I had clearly requested the correct size. However, they informed me that it would cost another $600 to redo the mold.

Feeling frustrated and taken advantage of, I decided to cancel my order. The company told me that they would issue a full refund for the mold if I sent it back. So, I packaged it up carefully in a big box with delivery confirmation and even put a "fragile" sticker on it. However, when the company received the package, they refused it and it was returned to me. I was left with a $600 wax ring that was completely worthless.

I was extremely disappointed with the way that Charles & Colvard handled this situation. It was their mistake, yet they wanted to charge me even more money to fix it. To make matters worse, they only correspond through email, which can be frustrating and time-consuming.

I tried to leave a review on their website, but it was never posted. It seems that they only post positive reviews and ignore the negative ones. This left me feeling like they don't care about their customers or their satisfaction.

Overall, I would not recommend doing business with Charles & Colvard. There are plenty of other places to buy beautiful rings that won't leave you feeling frustrated and disappointed. Unless you have an unlimited budget, it's probably best to stick with diamonds.

I've been on the hunt for the perfect ring for my wedding for a couple of years now, and finally stumbled upon Moissanite.com. I was ecstatic to find a 2 carat "estate" ring that was absolutely stunning. The ring was so beautiful that it would catch the eyes of many people, and women would stare at it from across the restaurant. I was over the moon with my purchase.

However, my excitement was short-lived as I began to experience problems with the ring. Within just two months, some of the smaller stones had fallen out. I tried to contact customer service, but it took weeks and repeated calls before anyone would respond. When someone finally did answer, they were quite snippy and told me that I couldn't return the ring because it had been over 30 days. It was only after I insisted that the ring was under a 1-year warranty that they agreed to send me a FedEx envelope. Unfortunately, it took another 6 weeks of back and forth, ignoring our calls, and more promises that the envelope was on the way before we finally received it.

After a couple of weeks, we were contacted by a jeweler in New York who had received the ring by mistake. They forwarded it to the correct place, and it was finally repaired and returned to us. However, just 3 months later, more stones fell out, and we had to go through the same runaround with customer service delaying repairs for months. When I returned the ring, I also asked them to straighten the setting on the central stone since it was tilting to one side. Unfortunately, they didn't do it.

Two months later, another stone fell out, and because of all their delays, it was out of warranty. I noticed that they responded to someone saying that it wasn't them because they don't use wax molds. So apparently, they read these comments but still don't care about their quality of customer support. It's quite disappointing to see that they don't seem to care about their customers' satisfaction.

I've also learned that the Charles and Colvard patent is just about to expire. I suggest buying from their competitors instead. It's a shame that such a beautiful ring has been marred by such poor customer service.

I made an online purchase from Charles & Colvard on March 10, 2015. I was excited to receive my order, but after a week, I contacted the live chat to get an update on the order. Unfortunately, I was informed that the item I had ordered had been oversold. I was disappointed, but the customer service representative assured me that a very similar item would be shipped in its place.

I waited another week and contacted live chat again to check on the status of my order. To my surprise, nothing had been sent or moved on this order again. I was once again assured that a replacement item of equal or greater carat total weight (CTW) would be sent and arrive at my residence by March 26, 2015. I also received an email from "Monique Williamson" stating the same. All I asked for was a tracking number once the item was sent, but unfortunately, this never happened.

These earrings were intended as a gift to be handed over on March 27, which is why I made the purchase well in advance of the listed lead time. I believe I have been more than understanding and patient with the handling of this order. However, I was disappointed to find that there was still no tracking information or item by March 30, 2015.

I would also like to point out that the company's communication with the customer is lacking. I have ordered several different items from Charles & Colvard, but I have never received tracking or shipping information on any of them. I have had to be proactive and call or use live chat, which takes a painful amount of time to get help. I doubt that my experience is an isolated case, considering the pattern that has been set.

To summarize the timeline of events, I made an online purchase on March 10, 2015. On March 18, I contacted live chat to ask for an order update and was informed that the item was oversold. On March 25, I contacted live chat and made a phone call to inquire about the status of my order. I was assured that an item would be shipped, and tracking information would be provided no later than March 26. However, by March 26 and 27, I still had not received any tracking information or item. I tried to contact the company via direct email and phone call, but I received no reply.

On March 30, I spent 1.5 hours via live chat trying to get help. I received a phone call from "Monique Williamson" and an email, in which I was assured that I would be taken care of. However, all I received was a refund of $40 for shipping, with no explanation. On March 31, I emailed "Monique Williamson" and questioned the refund via PayPal. Unfortunately, my assumption was correct - not only did I not receive the item, but there would be no item sent. I requested a refund due to lost confidence that they could complete my order.

Overall, I was disappointed with my experience with Charles & Colvard. While the customer service representatives were polite and tried to help, the lack of communication and failure to deliver on promises left me feeling frustrated and let down. I hope that the company can improve its processes and communication in the future to avoid similar situations.

I recently bought an anniversary band for my wife from Charles & Colvard, and unfortunately, one of the stones fell out after only six months. I tried to reach out to Moissanite.com, but they were no help at all. They told me to take it to a local jeweler to get it fixed. I was really disappointed with their customer service.

A few months later, I was contacted by Tammy Anderson from Charles & Colvard, asking about my experiences with them. I told her about my issues, but she didn't even respond to me. I was really frustrated with their lack of customer service.

But then, something amazing happened. I called to purchase a new stone for my wife's ring, and the lady on the phone was really unhelpful. She said they couldn't even see my order information because they had changed computer systems. I offered to send her a copy of the receipt and description, but she didn't seem interested in helping me at all. She put me on hold several times, and I think she was hoping I would just hang up. But I waited it out, and eventually she took my name and number and said she would talk to a supervisor about how to help me. I didn't hear from them again, and I was really disappointed.

I spent a lot of money with Charles & Colvard, and they lost my business because they didn't want to help me repair a ring they sold me. I wouldn't recommend them to anyone. If you have a problem, you're on your own.

But then, something amazing happened. I heard from Ruth, a representative from Moissanite.com. She was genuinely concerned about my experience, and she worked with me to make things right. They are going to replace the ring, and Ruth has been a total pleasure to deal with. She has kept in contact with me throughout the whole process, and she has facilitated everything for me. I am really impressed with their customer service now, and I would definitely recommend them to anyone looking for high-quality jewelry.

Overall, my experience with Charles & Colvard was really frustrating at first, but they have really turned things around. I am really impressed with their customer service now, and I would definitely recommend them to anyone looking for high-quality jewelry.

I've been a fan of Moissanite for a long time, so I decided to buy a ring from Charles & Colvard's website. I spent $200 on a beautiful ring in December 2013, but when it arrived, the center stone was loose. I called customer service, and they promised to send me a shipping label so I could exchange it. It took a lot of phone calls and time to finally get the label, but I sent the ring back with the loose stone.

After a month and a half of waiting, I called customer service again to ask about my replacement ring. Each time I called, they promised it would arrive by a certain date, but it never did. I even spoke to the district manager, who promised to look into it and call me back, but he never did. When I finally received the replacement ring, the center stone was even looser than the first one. One of the side stones fell out the day after I got it, and I realized that their products were not well-made.

I asked for a refund and was promised shipping labels, but it took several phone calls and weeks of waiting to finally get them. I sent the ring back in March 2014, but I still haven't received my refund as of June 15. I've called customer service multiple times, and each time they promise to put the money back into my PayPal account within a few days, but it never happens.

I'm extremely disappointed with Charles & Colvard's customer service and the quality of their products. It's been a frustrating and ridiculous ordeal, and I feel like I've been robbed. I wouldn't recommend doing business with this company, and I hope others will be deterred from making the same mistake I did.

So, I got this ring from Charles & Colvard, it's a 2.0 total weight, 3 stone, 14 karat gold ring. But, the band cracked! I was pretty bummed out about it, but I found out that I could get the damaged jewels replaced for a fee at the retailer where I bought it. The only problem is that the retailer, Robinsons-May, went out of business. So, I'm out of luck with the warranty.

I'm really disappointed that the 14 karat gold cracked. I mean, why would that happen? I'm starting to think that maybe I got an inferior ring. I don't think I'll be buying any more moissanite jewelry from Charles & Colvard, and I'll definitely be telling my friends to steer clear too.

Overall, I'm just really disappointed with the quality of this ring and the lack of support from Charles & Colvard. It's a shame, because I was really excited about this purchase.

I gotta say, I was pretty bummed out when I got my earrings from Charles & Colvard. My hubby got them for me as a gift, bless his heart, but if I had bought them myself, I would have sent them right back. He ordered the 1 carat diamond size for each ear, but let me tell ya, they are nowhere near that big. I've got two other sets of diamonds, and even the smallest ones are 40 points each. These Charles & Colvard ones are more like 30-35 points, tops.

Don't get me wrong, they're still pretty, but they're just not worth the price. I mean, I'd love to have a 2-3 carat diamond pendant, but those things are so dang expensive, I might as well just buy real diamonds. At least then I know what I'm getting.

Charles & Colvard is a company that sells Moissanite stones. If you're thinking about buying one, you should ask them about the "oil stain" film that develops on the stone over time. It's really hard to get off and when you do, it comes back quickly. Your ring will end up looking like you're wearing a bunch of auroa borealis crystals. This doesn't happen with real diamonds or CZ. Moissanite might look pretty at first, but after a few months, you'll be embarrassed to wear it. That's why there are so many for sale on ebay.

I gotta say, I'm a big fan of Charles & Colvard's moissanite jewelry. The sparkle and shine is just unbeatable! However, I do have to admit that the color can be a bit of a letdown. Some of my bigger stones definitely have a yellow tint to them, which can be a bummer. But you know what? In certain lighting, they look totally colorless! So I've decided to keep them anyway. Plus, my solitaire is flanked by some smaller eternity bands, so it's not as noticeable.

I'm pretty particular about my jewelry, so I don't think I'd spring for anything bigger than a half carat. The bigger the stone, the more noticeable the discoloration seems to be. But hey, that's just my personal preference. Overall, I'm really happy with my Charles & Colvard pieces and would definitely recommend them to anyone looking for some serious sparkle.

I recently purchased a ring from Charles & Colvard's website, and unfortunately, it didn't hold up to my active lifestyle. After a few months of normal use, the ring became damaged and needed to be repaired. I sent it back to the company, and at first, they assured me that it would be taken care of free of charge. However, after several months of waiting, I was informed that the damage was too severe to be fixed under warranty, and I was hit with a $300 bill to repair it.

Needless to say, I was stuck between a rock and a hard place. On one hand, I wanted to keep my wife happy by fixing the ring, but on the other hand, I was frustrated by the company's lack of communication and the unexpected cost. Despite their initial promises, Charles & Colvard failed to call me back when they said they would, which only added to my frustration.

Overall, I'm very unimpressed with the service I received from Charles & Colvard. While I understand that wear and tear is a natural part of owning jewelry, I expected better customer service and communication from a company that specializes in high-end pieces. In my opinion, one star is warranted for this kind of experience.

I gotta say, the earrings from Charles & Colvard are absolutely stunning. However, the delivery process was a total nightmare. I mean, come on Charles Colvard, why didn't you make it clear that a signature is required upon delivery? That's just common sense, right? And don't even get me started on Fed Ex Home Delivery. They won't leave a package at the door or with a neighbor, and they won't even accept a signed door tag. What's up with that?

To make matters worse, their delivery window is a whopping 12 hours long, from 8AM to 8PM, Tuesday through Saturday. I had to wait around for two whole days just to get my package, and even then I missed them the first day. I mean, who has time for that? I'd much rather pay a shipping charge and avoid the headache of dealing with Fed Ex again.

But hey, at least the earrings are gorgeous, right? If you're willing to deal with the delivery hassle, Charles & Colvard has some seriously beautiful jewelry. Just be prepared to wait around for a while and jump through some hoops to get it.

I recently had an experience with Charles & Colvard that left me feeling disappointed and frustrated. I had placed an order with them and after 30 days had passed, I began to wonder what was happening with my purchase. I reached out to their customer service team and was told three times that my order would be shipped the following day. However, after the third time, they informed me that there was a "design delay" and that it would take an additional four months for my order to be developed.

I found it frustrating that I had to keep reaching out to them for updates and that they didn't provide me with accurate information about the status of my order. When I spoke with their customer service team, I was often blind transferred or hung up on, which only added to my frustration.

In the end, I decided to request a refund since I had not received any product and had wasted a month waiting for my order to be fulfilled. Unfortunately, I am still waiting for my refund to come through.

Overall, I would not recommend Charles & Colvard as a jeweler. They take your money and don't deliver on their promises, leaving you feeling disappointed and frustrated. If you're looking for a reliable and trustworthy jeweler, I suggest looking elsewhere.

I recently purchased two rings from Charles & Colvard, one for Mother's Day and the other to be used as an engagement ring. Unfortunately, I received the wrong engagement ring and had to contact customer service for assistance. I reached out via phone and email, but it took almost a month for them to send me the return shipping label. This was frustrating as my wedding was at the end of May and I needed the correct ring for the big day.

After returning the incorrect ring, I was informed by customer service that the correct ring could not be sent until the wrong one was received. It has now been some time and I still have not received the correct ring. I am extremely disappointed with the level of service provided by Charles & Colvard's customer service team. It has been a frustrating and time-consuming experience.

I am now considering looking elsewhere for a ring as I do not want to do any more business with Charles & Colvard. The lack of communication and delay in resolving the issue has left a bad taste in my mouth. I hope they can improve their customer service in the future to avoid similar situations for other customers.

I recently purchased a pair of ct studs from Charles & Colvard, and unfortunately, I was disappointed with my purchase. The earrings lacked the sparkle and color that I was hoping for, and compared to other moissanite jewelry I own, these studs fell short. Additionally, the mountings felt cheap and the stones appeared cloudy.

When I reached out to customer service for more information about additional pieces, I was met with difficulty. Despite my willingness to spend up to $5000, the phone representative was unable to provide any additional details beyond what was already listed in the online description. I was hoping for more information about design details and whether certain rings could be resized, but unfortunately, the representative was unable to assist me. I even asked about a mounting that did not have a backside picture, but again, I was left without any answers.

Overall, I was disappointed with my experience with Charles & Colvard. While I appreciate the convenience of online shopping, I expect more from a company that specializes in high-quality moissanite jewelry. I hope that they can improve their customer service and product offerings in the future.

I've bought Moissanite rings from Charles & Colvard before and I gotta say, I'm pretty happy with how they fit. However, my latest order didn't go as smoothly as I hoped it would. The ring I received was supposed to be a size 6, but it was too big and I had to send it back to be re-sized. When I opened the box, the ring just fell out - it wasn't even in the ring slot! I mean, come on, that's just sloppy presentation right there.

Anyway, the re-sized ring ended up being delayed and I had to call Charles & Colvard to check on the status of my order. I was pretty unhappy with them because they couldn't give me a delivery date for the re-sized ring. I had no idea when it was coming and it was just pure luck that I happened to be home when it finally arrived. And guess what? When I opened the box, the ring fell out again! It wasn't secured in the box at all.

Overall, my experience with Charles & Colvard this time around was pretty disappointing. I hope they can improve their packaging and delivery process in the future.