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PokerStars.com Complaints 151

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J
4:18 pm EDT

PokerStars.com I have never seen anything like what happens on pokerstars happen in live poker

I have played online poker for a solid year and a half now. When I play live I see lots of hands just like online, I have never seen anything like what happens on pokerstars happen in live poker. The shuffling is supposed to be random and is "proven" to be random in pokerstars...yet I can sit with JJ and say ok someone with a low Ace hand is going to call me and hit his ace somewhere...and lone behold..it happens...every single time I can sit and call the hands like that..but who is going to fold one of the 5th best hands pre flop?... This is outrageous in my opinion. When I ask pokerstars employees to tell me where I can go to report their rigging of their site they simply rub me off with a oh blah blah blah we have proven it is random and cigital has done reports on us and yada yada and never once telll me where to report it. They say oh we can give you a report of all your hand histories to prove it to you...well that would just help me prove my point...the fact that 90% of the time when I go in being the favorite I lose. Statistically incorrect dont you think? Well pokerstars doesn't think so...shifty?...dirty?...hell yes.

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Ulkiukas
LT
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Mar 01, 2013 6:51 pm EST
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Yap You're right.
It happens all the time to me too and the funniest thing is that sometimes, when it's auto all in (after such idiotic loose) You win with crappy hand like 93 or 7K... I's just not possible to loose like more than half better hands before flop and win with weaker... And one more fun fact, If You loose with JJ, KK, QQ or AA or some other hand pair to 73, 82, A3 and such, you're tilted and push all in any two, and guess what? One player has pocket pair and You loose no matter what :)
once it was cool thing like I had pocket pair, let's say AA, other two both had AQ. Flop goes smth like Q 3 7 turn 9 (I don't remember actual cards but Q was on flop) so they both have 1 suitable card to win right? RIGHT. guess the river ;) yes, You're right it's a damn Q :)

So pokerstars became jokerstars. I see more countries there (Brazil, Kazakhstan, India and lots of others new countries), so to new players (witch are new not just in online poker but they're new to poker) they go play with hands like K3, A3, they do not see what's on table and fun fact they win a lot of such hands and they think they're good players. And player who thinks - looses. That's just not fair!

So If I have 90% to win, I loose such hands like 90% of time, so I think some thing's wrong with pokerstars software or people working there or millions they're making when people like me plays there...

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5:48 pm EDT
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PokerStars.com Theft

I made a deposit that they said was denied my bank statement proved otherwise pokerstars told me I had to wait 10 days well 14 days later im still hearing that I have to wait 10 days — info for others the bank they use is venture federal credit union in a. Z u. S. A the phone # is [protected] have your trans. # from your bank talk to them file a complaint with the bbb and then file a complaint with the us atty generals office give them as much info as possible to help them in thier investigation then we can file a class action lawsuit theres got to be a law firm that would love to help its big money on the lawsuit

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10:43 am EDT
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PokerStars.com Rigged/fixed software

Warning to all Hold them poker players: This site is is using fixed software to determine outcome of poker tournaments! I have played hundreds of times and seen the pattern where the small stakes are loosing to the big stakes approx 90% of the time. Two reasons for that. First, each small stacked player eliminated counts towards shortening the duration of the tourney. Second the eliminated player will buy in in a new tourney, spending more money, making more profit for the poker site.
I want you to ask yourself, if they are doing this, then what is to stop them from doing other things which will increase their profits and steal your money. What about they set up for their player or even a virtual player/bot to win the tournament giving them 100% of all the entries fees. Their software can be manipulated to do just about anything and we players are the victims. During tournament play, I also noticed the most amazing bad beats which in ten years of playing live casino poker I have never, ever seen! They operate offshore with no control from anyone! I cannot comment on cash games as I do not dare play those! I have send an email to 60 minutes to see if they could investigate. I encourage other players/victims to post on this site and the net. Be warned Full Tilt poker is just as bad!

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Update by WARNING POKERSTARS AND FULL TILT RIGGED
Aug 22, 2010 12:08 am EDT

Not about my poker skills, it is about greedy ### ripping people off! They should be charged and thrown in jail, but they operate outside US jurisdiction. And to the person making that comment, go ahead put in your money in there and see how you make out! Hundreds of poker players posting on the net saying PokerStars is a ripoff!

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Otty Beach
US
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Jan 12, 2023 10:12 pm EST

I played poker stars I had ace queen preflop two player were all in preflop I called as chip in leader 4th person called after the queen high flop my cards changed to ace ten next level cheating. poker stars refunded my buy in but it's hard to get to chip leader before the bubble after that hand I was short stack I'm officially done

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valensinia ain
US
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Jan 09, 2023 2:43 am EST

sadad

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Sadam Husejn
US
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Dec 03, 2022 4:46 pm EST

Poker stars is rigged sick site..my god...i dont have words to say what is going on there...i played at least 1000 sit and go's ...i played like 10 years...i took 4 years off then start month ago again...after that i block it again...for life time this time...1 month and i remember why i didnt play 4 years...my god ...ummm...i can say its rigged...i think...if 6 players play...if its your turn to win...if u lost more than 5 players u play against ull get the W ...they dont have nothing against me...or another 5 players...they just wanna keep everyone in the game...so its simple...if u L allot ull get win...its all obout that...but my boys and girls...after 1000 sit and go's and Losing obout 3 000 $ ...i can say run from them...in some days years ago i made with 12 dolars... in 7 hours profit of 900$ ...can u belive this...really guys...i manage to W 800 , 700, 600 dolars in 7 ,8 hours...im not bad player really...but sokethimes i cant win any sit ang go tournament in 30 games...i lose like 30 sit and go...and then i W 3 in a row...make like 90$ profit and then bum...they took all...so sick

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wina gaizhas
US
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Oct 26, 2021 4:38 am EDT

Link alternatif terbaru 2019 untuk Idnplay telah hadir. Login dan daftarkan akun anda selalu melalui link alternatif resmi Idnplaybet. Idnplaybet adalah situs poker online dan Idnplayqq qiu qiu terbaik saat ini. Mulai dari deposit yang cepat dan mudah serta pilihan game Idnplaybet yang banyak. Jangan ragu untuk bergabung dengan kami http://199.192.30.191, http://199.192.31.249, https://199.192.26.4, https://199.188.206.214 bet karena Idnplay bet selalu menyediakan bonus untuk player setianya. Mulai dari bonus harian hingga bonus bulanan. Serta tidak lupa kepuasan player bermain di IdnplayBet merupakan prioritas utama untuk tim IdnplayBet.

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wina gaizhas
US
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Oct 26, 2021 4:37 am EDT

Link alternatif terbaru 2019 untuk Idnplay telah hadir. Login dan daftarkan akun anda selalu melalui link alternatif resmi Idnplaybet. Idnplaybet adalah situs poker online dan Idnplayqq qiu qiu terbaik saat ini. Mulai dari deposit yang cepat dan mudah serta pilihan game Idnplaybet yang banyak. Jangan ragu untuk bergabung dengan kami Kartu Poker, Domino Bet, Dewa Poker, DewaPoker, bet karena Idnplay bet selalu menyediakan bonus untuk player setianya. Mulai dari bonus harian hingga bonus bulanan. Serta tidak lupa kepuasan player bermain di IdnplayBet merupakan prioritas utama untuk tim IdnplayBet.

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Darren Hadden
US
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Dec 15, 2022 7:34 pm EST
Replying to comment of wina gaizhas

Pokerstars is a scam totally rigged. Even the play money is worse if you can imagine. Complete joke!

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eulamantap
Las vegas, US
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Jul 29, 2021 7:40 am EDT

Situs poker88 yang disenangi oleh banyak kalagan adalah tempat yang mempunyai sistem transfer yang sangat jelas. Situs dewa poker ini mempunyai sistem transfer yang sudah sangat jelas pasti memiliki penggemar berat yang banyak. Jika anda memang mau mencari permainan yang amat sangat nyaman, maka sudah tentu situs ini bisa diperhitungkan.

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lailasania
US
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Jul 23, 2021 2:44 am EDT

Permainan judi online akan semakin seru jika anda bisa menangkan setiap harinya ditambah bonus kemenangan, tetapi semua itu tidak terlepas dari trik jitu untuk mengalahkan bandar

https://rb.gy/lg0qp9
https://rb.gy/v6kgq9
https://rb.gy/re48bq

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Lisa Anyn
US
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Jul 21, 2021 8:12 am EDT

join my link, and play with responsibly that you can afford money to lose
https://199.192.26.181, https://199.192.27.121, https://199.192.27.100

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Natalia Jenita
US
Send a message
Jul 13, 2021 12:22 am EDT

segeralah mendaftarkan diri anda disini sekarang juga !
https://162.0.236.7
https://199.192.31.27
https://199.192.31.83

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Mike Rygus
US
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Jul 09, 2021 11:04 am EDT

Absolutely rigged. I have been playing since the early 2000's and then I stopped for some years came back last year and since then I have seen just impossible hands win against what should have been winners, but interesting it, it is always just "one up" from my hand. In other words the next highest hand, I have had flushes beaten by straights, straights beaten by straights one card higher..it is just too pat not to be fixed. Sorry gotta quit again go over to Bo Dog maybe ? ... [Jul 2021]

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C
2:20 pm EDT
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PokerStars.com Discrimination

Pokerstars is the most biased organization I have ever experienced. Their staff members (especially their moderators) target players and discriminate against them at will. They violate their own company policies and make up policies as they wish. They are truly the most unprofessional, incompetent, and inconsiderate organization on the web today. If you express yourself openly and communicate your dislikes or concerns about their site and poker games, then consider yourself targeted. I won't even bother to go into details about their rediculous hands and constant bad beats because anyone who has played on their website already knows. This organization takes the fun out of poker and completely turns it into a joke! I would highly recommend seeking out other poker websites and avoid the frustration you will absolutely experience from this ghetto site. Thanks

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justanotherplayer
Garland, US
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Mar 01, 2013 1:44 pm EST

I began playing poker on PokerStars, early 2006, prior to the Moderator program. Back then, emailing support was the only way to request that a player behave themselves. Once the Moderator program began, April2006, we were instructed page a Moderator to come to the table, review the chat and remind players about the Terms Of Service and Card Room Rules. Moderators don't address support issues, like multiple accounts, card calling, cheating issues. Support handles that. Moderators do try to remind players to just follow the rules, to which everyone who downloaded the program had to agree. Abusive players are welcome to find another place to play. Cards is cards..poker is probably the world's best practical joke, especially on those who think they have won before all the cards have been dealt...online or anywhere.

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Honest to God
Nashville, US
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Jan 15, 2011 5:03 pm EST

pokers is just evil, stay clear of this site because once you complain, any chance of having a profitable year is completely over. You will immediately be targeted to loose. I believe some of these so called sunday million final table finishes are in fact pokerstar employees, keeping some of the winning home. Far to many river bad beats. Absolutely no outside agency to monitor how business is conducted. STAY AWAY...

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SfGiants2009
humboldt, US
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Dec 14, 2010 3:12 am EST

I believe everything he said above, i had a real good 2009 poker season and then after i got wind of something corrupt going on and questioned poker stars about it they all of a sudden deal me monsters which there r no way to fold and they allow people from 3rd world countries to catch flush and straights when there is no way someone is calling off there whole stack with 100 people left to go with hands like 5 7 off and 2 3 suited it just doesnt happen, which makes me to believe that poker stars has control over atleast 1 account in each tourney to where they pick through people they dont want to win and people they do, . everytime i try to talk to support they give me the same links to look up and ive reviewed them numerous times and i try to tell them that someone cannot lose being ahead 98 percent of the time, because that is the case with me after reviewing my recent hands and the hands i lost to with a group of avid poker players we all came to the conclusion that it is IMPOSSIBLE for someone to run as bad as me and IMPOSSIBLE for that many players to call off there stacks with junk hands as which i described earlier without knowing what is coming on the flop, so the responder enanoix u r only happy cuz they havent started bending u over yet to pay off there european players, because for all im concerned this is a prejudous against american players and there is not much that can make me change my aspect until there is a full investigation to poker stars that everyone can talk straight to one of the investigators with proof that its just not a stars employee posing as an agent of some kind!

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Evenoix
New Paltz, US
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Jul 29, 2010 10:16 am EDT

I respect your opinion, but I feel that you are wrong in saying that their staff discriminates against other players. To My knowledge their moderators only enforce simple rules such as ... English only... There are other pokerstar sites for non English players... No discrimination... Also, they Moderators deal with issues such as abusive language, slurs, threats, stalking, harassment, vulgarity...So if trying to keep the chat clean and fun for everyone on the tables is wrong... then please find another site! Also, unless you are sending out complaints like F U I want this ... then they will listen to you, do their best to assist you in what ever way they can!
I know this because I have had issues on the tables where players harass and I have had to use the Call Mod button... And I have had issues cashing out, due to new guidelines set by the US government, against sites like pokerstars... and they have been more than happy to help my account, by not only reimbursing me the check, but by paying me fee's charged to my account as well! If you are looking for a site that has good customer service, good game play, and a safe and fun environment, pokerstars is the site for you.
If you have issues with them, you should contact support, and talk to a person directly from there. The key is just to stay calm...
Good luck in what ever you are doing!

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J
1:14 am EST
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PokerStars.com Accounts

Cheaters - can they see my hand?
Recently I joined 25-50 cent tbl it was my turn for big blind everyone folded except one player who called.
The flop came I had nothing so checked
The other player checked
The turn I checked (Still nothing)
The other player checked
Then the river card came a jack so I raised (Bluffing) 1euro
The other player called with q / 7 but didn't even have a pair and wins queen high lol lol lol lol lol
Cheaters cheaters cheaters they can see your hand.

P. S you can have multi accounts entre one tournament just create a new account for yourself

I did this with pkr.com had accounts like
Zzzslowzzz
Zzzslowlyzzz
Zzzslowestzzz
I had around ten accounts with them entering them all into a tourny they would show on the top so everyone that joined would see zzz... Zzz x 10 times lol but my ip is now blocked. But still works with pokerstars. Pkr.com now want me to send a copy bill and passport so my acc ount can be opened again haha what a joke.

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5:28 pm EST
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PokerStars.com Fixed hands

keep gettin beat on last card called river.very ovious they fix my cards simply because i called them crooks because they denied me wins for ties w other players. thx edward gallant ...[protected]@hotmail.com...grisly'

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6:43 am EST
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PokerStars.com Automated software

I wish to bring to your attention the self claimed largest poker site online. Pokerstars can some one from your company please observe the goings on during sit and go tournaments. 90 % of the time towards the mid to end of the tournament no matter what whole cards you have the player with the highest chip count wins. I have no doubt that this is purely to finish the tournament within a certain time frame to free up players to spend more money in other tournaments. I have made 3 complaints to the company concerned an have been fobbed off with our shuffle has had this and that test and is deamed to be fair. I have no doubt that these test have been done and have in fact veiwed these documents, however I have been playing and watch this consistantly happen to myself and other players. Please as a consumer just have someone with more knowledge and ability to see this for themself. I am not the greatest poker player in the world and play for fun, I don, t mind losing or having a bad beat now and again but at this level it is nothing short of ripping off the very customers that pay thier salary. Thank you.

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Hoosier255
US
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Jun 03, 2014 11:18 am EDT

I was playing yesterday my name is Hoosier255 I had the winning hand and it pushed the chips to another player I had jacks and the other play hand pocket 9"s Will you go back and look at the hand? It was June 2, 2014 around 8 pm last night

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PokerStarsSuks
Anchorage, US
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Feb 13, 2011 4:43 pm EST

All of the sites that claim to be poker have software that is designed to get you in and out of tourney fast. On Poker Stars, the card clietn is a piece of chit. The board pairs 80% of the time, an ace hits the board 60% of the time. Those are the only two odds that apply. And than there's the cheating groups. There are a ton of em on Stars. Their advertising is false, the site is fradulent. You are NOT playing poker. You are simply playing the patterns. Certain seats will win no matter what and others will lose no matter what. If you want to play poker, play live. Otherwise, learn to play your seat on line which isn;t poker at all. Shame on the Pro's for helping to rip people off! Places like poker stars have totally destroyed the game of poker.

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7:46 pm EDT
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PokerStars.com Unrealistic hands

I would like to complain about the unrealistic hands that continue to come up on more than frequent occasions that is not and con not be random. I have just one of the pictures of the hands and the table of what continually seems to happen.

There is no way this can happen on the amount of occassions it happens. I play a lot in real life and i am lucky to see Aces versus Kings once every 2 weeks if i played every day, and yet when i play on line i see it every day i play. The argument that seems to always come back is that you see more hands on line which is true but i do not spend that much time on line, i am talking about playing about 120 hands on line, which is what i would play double this amount on the nights i play live games.

If you look hard enough you will see some clear evidence that these sites are not fair. The hand attached clearly shows that the only winner was the rake, all other players lost. The hand was played out as such, AA versus KK versus QQ in which all the players bet all they could pre flop, then the community cards flopped a straight of which every one got their money back less the rake.

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rolltide0707
US
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Jun 30, 2012 10:07 pm EDT

Get a deck of cards. Deal out 6 hands. Hell, deal out 9 hands. Then a flop, turn, and river. Do that, oh I don't know, 50 times. See how many flushes, full houses, straights, quads (pokerstars fav), paired flops, suited flops, pocket aces, kings, etc. you come up with. Write down results then go to PS or FT and play for 5 minutes. You will see the difference between a REAL deck of cards and an online casinos computer program. If you don't, then make another deposit. It won't be your last.

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reemus6
Los Angeles, US
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Apr 16, 2011 1:00 am EDT

Pokerstars may not be "real" poker but it is still a game of chance which is poker enough for me. Doesn't matter if your playing your seat, the computer, or a person it's still a game of chance. Sure it may be set up to get the max it can out of the rake but how is that different that anything else you see in gambling? The house always gets covered by the spread. Now I hear the U.S. Gov is saying these guys are running a fraud. That may be, but not on me. In fact; I don't know if it's just that pokerstars "likes" me but I win pretty regularly. I started out with $10 and played the $1.40 knockout turnies and I've won like 28 times and finished in the top 3 at least another 15 or 20 times. I've only been sucked out maybe 7 or 8 times. On the regular tables I admit I look for the "golden" seat or just play my cards until I get a feel for the other players habits and then I play them. I do ok (my win % is around 65% - 67%). I have to admit I played the pokerstars.net site for several years before I decided to try my hand at "real money" games on pokerstars.com so maybe I'm used to how the cards play out. Believe me I know it's not "random" but it's still chance. I mean if you know that poket A's don't mean squat in online play then why go all in? Never trust your hole cards. The trick to pokerstars it the turn. If you don't have the unbeatable hand by the turn the you will get sucked out on the river 9 times out of 10. What I'm p'd off about is that the Feds think they can dictate online gaming! I don't care if pokerstars is the biggest joke on earth - it's my money and my life - if I want to gamble it then why should I be restricted to doing it in a casino? Why should the feds seize my winnings? Is it my fault they were too stupid to tack on a gaming/luxury tax when the had the chance in 2006!? What a freakin' joke!

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Bluebulldog77
Lufkin, US
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Apr 09, 2011 7:27 pm EDT

Online poker is a joke! Just take Pokerstars for example...Scheinberg the 70% owner is wanted for internet gambling fraud, The endorsed pros rarely play there, the bad beats r unreal, the rake is criminal, and all pokerstars employees r part owners! Way 2 many redflags 2 think pokerstars is a fair game! If u defend these criminal sites...u r either one of the donks who has no clue how 2 play winning poker or your one of the employees which means u r one of the owners! Get Real people and wake up, the truth will come out and then all these criminals will get there rammings in prison instead of handing them out 2 all the good players who try 2 win on these criminal sites!

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muahdib_xx
RO
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Apr 06, 2011 6:38 pm EDT
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Most defenetly agree. But there is an explanation. with 52 card u can make around 2, 5 bilion combination of 5 cards. on average on poker stars, there are more than 200.000 players sitting at 30-40.000 tables...can u imagine how many combinations are there posible? pokers stars should have 10-20 times the computing power of NASA to handle all that shuffling of so many cards. not only that they have to deal the cards but they have to determinet who's the winner. so the solution is to handle not al those posibilities but to handle small packages of combinations, prefabricated combinations, allready knew.

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pokerstars victim
East York, CA
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Feb 27, 2011 7:43 pm EST
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here i am again cancelled my pokerstars account because it was terrible losing constantly so i thought i would try full tilt poker and low and behold it is actually worst than pokerstars iwas rivered so often iasked other players if pokerstars had bought them so for future referance dont play full tilt river poker

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05689
Duluth, US
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Feb 23, 2011 12:07 am EST
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poker stars is a joke. Stay away from this site. save your $$. After looking up some comments i started observing my games very closely and noticed a pattern of being knocked out of every tournament because I had less Chips then my opponent. Every hand and I mean several different tournaments I got knocked out on the River by my opponent because he had more chips than me.

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smith45133
none, US
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Feb 15, 2011 5:08 am EST

I played on Poker Stars for about a year, When I stared I played a few months and I was getting bad beat after bad beat. At least that is what Poker Stars calls them, I call them sucker hands. They try to get 3 to 4 players in on every hand to make a big rake for them. Anyway I complained to poker stars and nothing was done so I quit playing for over a year. I just started playing again a couple months ago and after I was out of pocket again for $80.00 I complained to them about a player named "rs03rs03" this player has played on Poker Stars for less than 2 years, he/she plays 30 tables at a time and has played over 967, 276 games and Poker Stars claims it isn't a bot! I was born at night but it wasn't lastnight! This player plays 24/7 non-stop it isn't possible. That equals 55 games per hour 24 hours a day 7 days a week for 2 years. Do you think that is possible? This leaves no time to eat, sleep, bathe, or step away from the computer. And yet poker Stars still believes it is a real player. Anyway I complained so much they closed my account and kept the $18.00 that was left in it. I think they are nothing but crooks. If you are an American you don't stand a chance, Americans are cash cows for them. When congress stopped online poker for a few months in 2009 Poker Stars stock dropped 60% even though Poker Stars claims American players only make up 17% of the 250, 000 players that play on poker stars. Think about that for a minute.

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jacksimps
Anchorage, US
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Jan 29, 2011 4:32 pm EST

Poker stars is the biggest joke of the poker world. You arent playing poker, you are playing your seat against a computer generated piece of crap program. Poker odds dont apply because the board pairs 80% of the time and an ace hits the board 60% of the time. 50 million people play poker but only 250 thousand are on joker stars. That kinda says it all doesnt it?

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thegooch
washington, US
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Jan 17, 2011 7:47 pm EST

what i hate the most is when your low on chips and u get a "good hand" lets say a pair of kings pre flop...9 out of 10 times the chip leader at the table has a pair of aces. Pokerstars definitely sets u up for failure. if u wanna learn how to play poker, online is not the place at all. The first professional i see face to face with a pokerstars shirt on might catch a laptop upside the head

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pokerstars victim
East York, CA
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Dec 18, 2010 2:11 am EST
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here i am again just finished 2 tournys on jokerstars watched my tournys end the same predictable way better hands pre flop get crushed on the river jokerstars have got to be shamed all those pros that support it should be ashamed of there names being attatched to this fixed site

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PokerStars.com What s happening with my refund

I played an online poker tournement and won $9700 I got $1300 paid into my account and was told to get airline tickets and visas for moscow I did this and the compertiton moved to kiev. I could not get a flight to kiev sent a copy of the air ticket to moscow and still havent recieved the $1300 I spent and now they dont answer so I only got $8400 dollers and a flight ticket and visa that are no use to me thank you poker stars. I will keep you all informed

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Melissa L
?, US
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Aug 24, 2009 7:29 am EDT
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Would you rather have the $8400 or the $1300? Honestly you should be glad that you got the higher number! If you have a ticket, already paid and everything then use it! Don't let it go to waste, that's just stupid!

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5:23 pm EDT
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PokerStars.com Stole money from my bank account - refuse to refund

8-8-2009

I am writing this to warn people about using pokerstars.com

Earlier this week I tried making a deposit using e-check, which I have done many times before. I got an email saying that my transaction was declined, which was strange because I have never had a problem before. I tried it again and once again it was declined.

I didn't think much of it, and paid bills online instead of spending the money on poker which was probably smarter anyway.

A couple days later to my surprise I check my bank account and see a transaction had actually gone through from pokerstars, and that my bank account was in the negative.

It sucked, but it wasn't the end of the world I figured it wouldn't be too hard to fix the problem right? Wrong

First I call the number listed on my bank account and its a "3rd party processing company" who said they would look into it and contact pokerstars and if there was a mistake made they would fix it.

I also emailed pokerstars explaining what happened, that they declined my transaction and I received no money on my poker account, yet they charged my bank account, causing it to be negative

After no response, I finally get an email from pokerstars that they were contacted by the payment processor, but that since I requested the money it was a valid charge.

I replied explaining that yes I requested the money, but it had been declined from them, that I received no money, so no money should be taken out of my bank account.

It has now been 5 days, and it has been a nightmare dealing with them.

Just a warning to everyone out there be very careful when you deal with pokerstars. I have done everything possible to try to "assist" them in their help to refund my money but I feel like I have no option but to file a claim with my bank.

In my opinion I would warn everyone to never use them, and if you do don't give them access to your bank or credit cards

They have no customer service number, so you have to email them everything, and they take forever to respond and when they finally do they just repeat the same nonsense over and over again. I should copy and paste some of the emails they sent me which make no sense whatsoever i'm just so tired of dealing with this.

You have been warned!

Read full review of PokerStars.com and 21 comments
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Billies19
NZ
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Jun 07, 2019 3:17 am EDT
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Go to this link, it explains alot more of the finer details to pokerstars;

https://legitorscam.org/pokerstars-is-a-scam/

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Billies19
NZ
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Jun 07, 2019 3:09 am EDT
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Yep they ripped me off too. My question is, does apple not have an investigation department that looks into rip off apps? “App Store”, are the ones that display this app for free download, so technically that should make them liable. Apple being a reputable company surely would be concerned about the growing number of victims left behind in pokerstars wake, as being bad for business?

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PAB72
US
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Dec 02, 2018 4:01 pm EST

POKERSTARS is criminal. I deposited money and then they froze my account. They asked for different types of identification and after sending it to them, they still would not release my money to me. They have stolen my money and will not give it back. I am reporting them to the government. I didn't even get the chance to play.

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marelene
US
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Feb 23, 2018 8:53 am EST

I actually deposited thirty with poker stars and then the froze my account next day .. asking for id which is fine I submitted and that was mth ago and come up with every excuse .. I have tried to contact them and no response I did receive email saying the dept that deals with this is busy, , well I am still waiting for a reply and I get one sying that yes everything was good and account would be active .. so I log on and what still frozen .. I have sent numerous emails and still no response .. so I log on to see this site and wow I am glad I didn't relize what a scammer theis pokerstars site is and thank god I'm only losing 30 can... I will never deposit with them again

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Orban Tibor
US
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Oct 24, 2017 12:40 pm EDT

On 21 of October 2017 22 dollars disappeared from my account, the Pokerstars Security service noticed me that they had frozen my account because a hacker stoled all money from my account, Whatever I asked they refuse to return my money though I think they are responsible for the theft. More interesting is tje amount of 22 dollars less than the minimum amount of 50 dollars that a player may withdraw. It seems Pokerstars is protecting the hackers, because in my transaction history is clear the transaction number, and the bank card number used to be withdrawn, , the hackers card. How on Earth couldf they approve this theft, because that card was with the name of someone else not me.

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RobThemBack
US
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Jun 14, 2017 10:04 am EDT

If you want to see 5 four of a kind in 100 hands PokerStars is your site. If you want to see every second being a flush str8 or a fullhouse PokerStars is your site.
If you want to win a little money and them freeze your account PokerStars is your site.
If you want to get shafted by Russian bingo players that have cracked their encryption PokerStars is your site.
If you want to complain and not on a board here are the contact numbers you need.
Gambling Supervision Commission
Head Office
Ground Floor St George's Court
Myrtle Street Douglas
Isle of Man IM1 1ED
Telephone: +[protected]
We all know they are robbing people. Here is your chance to make a difference.

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Billies19
NZ
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Jun 07, 2019 3:13 am EDT
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Replying to comment of RobThemBack

Identifiing them so you know who these scum bag thieves are... a father and son founded poker stars on sep 11, 2001. What does that tell you, but the punchline is who they are and where they come from;
Isai Scheinberg (Hebrew: ישי שיינברג‎; born 1946 or 1947) is the Israeli-Canadian[1] founder of the PokerStars online poker site. Scheinberg previously had been a senior programmer for IBM Canada.[2] Isai is the father and his son Mark Scheinberg is his partner in crime...

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Reviewer79277
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Dec 16, 2015 6:03 pm EST

I would like to add If you would like to know more about player protection in the Isle of Man, please contact the Gambling Supervision Commission on +[protected] or email gaming@gov.iminfo as I find it. This I found online and I am still surfing for more.

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oldtimer1800
heisnburg, CA
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Oct 06, 2012 2:15 pm EDT

thats what happened to me too. i replyied to them saying it was a mistake they still havent accepted anything. i tried deposit money but nothing what a ### people on pokerstars. just ripped me off. all i can do is delete my pokerstars from my computer

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bakd40
Gardner, US
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Mar 22, 2011 5:34 pm EDT
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I to have been dealing with the b.s from these aholes they told me my deposit was returned ( funny because my bank stament said it was paid to them ) they made me wait the 10 days and still didnt credit me NOW i emailed them and all the can say is you have to wait 10 days it doesnt matter what day MY bank paid them its not cleared until 10 days NOT BUISNESS just 10 days WELL now 14 days later they cant answer what happened just keep saying " we explained that you have to wait the 10 day crap ---- WELL heres some info for everyone the bank is venture federal credit union they are located in az the phone # is [protected] have your trans # from YOUR BANK call them and then report it to the B.B.B file a complaint with the U.S atty. general it has to stop muti billion $ co. and cant even pay/credit members---- next step CLASS ACTION LAWSUIT --- PROTEST ANY LOCAL GAMES SPONSERED BY THEM any casinos ect... vegas is a big place for thier games also for the new england people mohegan sun in c.t band together and post we can fight and win there has to be a law firm that would love to file a class action lawsuit ----- good luck to us all ------ PISSED OFF POKERSTARS PLAYER ( ripped off also )

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allinlin
Syracuse, US
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Jan 29, 2011 4:38 pm EST

I can't believe Pokerstars! I tried to deposit funds by Echeck which I have been doing for years. However, from12/26th thru 1/5 I attempted to deposit $750 at different intervals. They said the deposit could not go through and DEBITED my account for that amount. Now if I want to bring my account to Zero I must send another $750. So it will cost me $ 1500 to have a 0 balance. I've tried numerous emails. They don't get it.
I don't know what to do.

Linda, Syracuse, NY

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9:57 am EDT
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PokerStars.com No free play

Well, I signed up for Pokerstars using the ' free' start bonus from Pokerstrategy. I added USD 100 with my credit card to avail of a possible additional bonus. After a few months I found out I'm not that good at poker, so I decided to quit. I had consumed my USD 50 from Pokerstrategy, so I just wanted my USD 100 back. Guess what. I had been playing with my own money, not the USD I got ' for free' from Pokerstrategy. Thanks Pokerstars!

Read full review of PokerStars.com and 33 comments
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Derol Peapo WANGE
US
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Nov 04, 2023 5:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My account username :Derol732 was restricted on the 24 of October 2023 at around 2pm.

Balance was $351.08

Please assist to uplift.

Derol732

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David mc donald
US
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Sep 23, 2023 9:59 pm EDT
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i had 6 plus holdem on my computer and all of sudden it went away what hpappened and how do i get it back

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kikij
16926 wingspread loop winter gardens fl., US
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Sep 12, 2023 2:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

to pokerstars can you tell me why you took off the game 6+

from kikij nitepokermom@gmail.com

catherine jones

to pokerstars why did you take the game 6plus off

=

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petescars
Merriam, US
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Aug 26, 2023 9:50 am EDT
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how can I get him from talking about my wife on the tables? She passed away in Nov. 2020. it is sad he makes fun.

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Brad Andres
US
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Jun 17, 2023 9:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

So I wom 20000 in 2 months playing roulette. Cashed out maybe 15000. Now they are blocking. Freezing my account and not allowing me to play. Wtf. Bunch of bad losers. I'll never play this site again.

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Cristian MIHALACHE
US
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May 06, 2023 5:11 am EDT
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Cristea_20005@yahoo.com is my email address. Thank you

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Big Wave Dav
Erie, Colorado, US
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May 01, 2023 4:21 am EDT

when trying to log in, the message comes up, "detecting open GI support." can't find a way to fix the problem or reach anyone.

Big Wave Dav

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Roger C McGrane
Yuma, AZ, US
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Apr 20, 2023 5:27 am EDT

says i'm logged in on a different computer. I'm not! Pokerstars locked up and I uninstalled and reinstalled and now it won't let me log in.

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Dale Matlock
St Louis, US
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Apr 15, 2023 4:35 pm EDT

getting a message "detecting open Gl suport..."

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Jamma84
Middlesbrough, GB
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Jan 31, 2023 5:13 am EST
Verified customer This complaint was posted by a verified customer. Learn more

10 games not 1 bonus feature the games area fix I never win all I do is lose

Overview of PokerStars.com complaint handling

PokerStars.com reviews first appeared on Complaints Board on Mar 29, 2009. The latest review Horrible and non legit site was posted on Jun 21, 2025. The latest complaint Withdrawal is never possible, i am trying since 1 year and more. was resolved on Jul 13, 2022. PokerStars.com has an average consumer rating of 1 stars from 153 reviews. PokerStars.com has resolved 13 complaints.
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