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1.1 710 Reviews

Playtika Complaints Summary

11 Resolved
699 Unresolved
Our verdict: If considering services from Playtika with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Playtika reviews & complaints 710

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Newest Playtika reviews & complaints

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L
12:17 pm EST

Playtika slotomania

Come on slotomania staff! When are you going to fix my game? I now have been waiting for 8 minutes to get into a game and that stupid blue circle is still going around! This is stupid and plain ridiculous! I have been putting up with this for almost two week's now and have recently written a complaint 2 times with nothing changed except now alot of the game's are black and I still can't get into my cards album! Also for the daily dash why do you give something that is basically unattainable like having to get 22 or more sloto cards? Especially when I can't get into any games! Please please fix all of this asap - once again your not playing fair and I refuse to buy anymore coins until it's fixed! I will keep writing complaints until this is taken care of - I hate to do this cuz I love slotomania and it can't be good for you to have complaints - please please please fix my game site - thank you

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L
10:01 am EST

Playtika slotomania

Slotomania support team - Please please please fix my game site again! I am once again having that darn blue circle that keeps going around and around no matter what I try to do. It won't let me get into anything even the game's! When I am able to get in the game's it keeps turning in the game so I can't can't get out of the game to change my bet or go to another game. I also can't get into my game album where I have Ace cards I would love to open. Everything is moving so so slow. I miss my games! I have downloaded a number of different games but nothing takes the place of my Slotomania so I delete them! Please please please fix my game site again as soon as you can can. Thank you - God bless always

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Update by Laurie Talatzko
Feb 10, 2019 12:40 pm EST

Slotomania staff please please fix my game - I don't understand why I'm having so many problems with Slotomania! That darn blue circle keeps going around and around no matter what I try - Sometimes it goes around for 5 minutes or more before it stops only to give me the message that it was disconnected or what ever it says. I also can't get into my cards album as the blue circle keeps going around and around with that also! I have plenty of data and I don't understand why at night the game works great but during the day the problems start all over again! Please please please help me as there are times when I spend money and I don't even get to use the coins I bought! Thank you and please Fix it ASAP

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A
10:00 pm EST

Playtika slotomania macau

8.2.19 I played Macau and it displayed what I believe is a payable sum though I nothing. Can you inform me of where to find the pay lines to clarify. I attached a picture of what I got. If this is a win can you increase my monetary credit please, if not you will supply the pay lines to why. This is not my first time I have been deceived, another time (different game) the payout win was in 300 million and continuing within free games and the game froze which gave me nothing once it automatically rebooted

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M
8:34 pm EST

Playtika slotomania

I tried to purchase my piggy coins, they said my card was denied, I tried 2 times and quit, then I go to my bank account to find my account drafted for the $11.99. Please refund my money or give my coins it was the special with 50% more and extra pinyata points. Mary bowens [protected]. How many words do I need to get your attention, that you took my money. I'll contact my bank to let them know it was a fraudent traction. Mary bowens [protected] / e mail [protected]@yahoo..com.

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12:53 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Playtika taken money from my bank

You have taken money out of my bank account and have been told by Google they will not refund me and I have to contact you about these unauthorised payments all for slotmania coin packages and gems I did not give permission for any of the transaction below are pictures which also I have contacted my bank and card has been stopped and they said the same as Google I am to contact you to reimburse my money.

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R
11:35 am EST

Playtika I cannot buy coins anymore

I have been playing sloto maina for years now & I have been buying with no problem... Within the last week they are telling me I am disabled would like to have some answers and get this fixed.. I messaged them they told me to contact the help centre.. If they have it disabled then undo it & get it fixed.. If not than I guess I will save a lot of money.. Please contact me at [protected]@gmail.com would really appreciated this.

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Update by Ruby Noseworthy
Feb 05, 2019 11:38 am EST

please check out my sloto maina to see why it is disabled thank you please email me with answers at rubynoseworthy@gmail.com thank you

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J
9:08 am EST

Playtika complaint

I can not get slotomania to open at all. It will let me collect the bonuses that randomly pop up through out the day but I can't get into slotomania to play any games at all or collect my gifts or my special daily bonuses or anything. The only thing it does is has a blue loading circle in the middle of the screen and that's it. It's been doing this for three days now. When the screen does pop up with the blue loading circle I can see that it looks like I'm no longer logged in through Facebook. My picture is no longer there. I don't know what I am supposed to do to fix it but I need some type of help.

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L
3:41 am EST

Playtika bingo blitz

2 hourso ago just before the end of the sale, I purchased tokens for $24.99 . I did this twice one right after the other for a total of 49.98. I did receive the tokens but did NOT receive the contents of the chests with either purchase. Furthermore, right after that I climbed the step levels and won 8 chests. Yup, I didn't get those ingredients either. Considering I have spent a considerable amount of money and time on your site do you suppose you could take the time to correct this error and give me my earned items?

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N
7:01 pm EST

Playtika slotomania™

A few things: my games used to give me 30 points on a million dollar bet for spinning 300 times. I now get 20 points on the same coin bet.

I was spinning in Eastern and landed on the bonus coin game. I had a Major and a Mini along with coins and the game froze and reset back to home screen. I didn't get the coins.

I was betting 2 million coins at the time my bonus game froze and reset me back to the home screen. Please reply with resolve to [protected]@hotmail.com.

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L
1:07 pm EST

Playtika slotomania

Employees of Slotomania what the dickens is going on with your machines? None of them are paying out! They have taken me from over 4 billion dollars down to a hundred thousand! This is stupid and this time I WILL REPORT YOU because this isn't fair play on your part! Slotomania your going down hill and taking your patrons with you! Please don't do THIS to us - I love the game's but I can't play without spending more money and I can't afford to do that being permanently disabled! UUUGGGHHH

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L
10:52 am EST

Playtika slotomania

Ok slotomania people I am so pissed I'm ready to blow my lid! I had over 3 billion coins and was playing your new my puppy game and was betting 5 million, only spun a few times when I was told I was out of coins! Your game took away over 3 billion coins from me and left me with a mere 174, 000 coin's! What the hell? I want my coins back and l want them asap or I will find who to report this to and I will report you! I WANT THIS TAKEN CARE OF NOW!

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V
4:16 pm EST

Playtika spin button maxed beat at 1 billion has done this last week and week before

3:30 pm today 1/21/2019 some how the spin button has a spot that beats max... I can't even beat 1 billion but today it did.
It has done this in the past week and a few weeks ago. But I have no idea why it went to 1 billion when I can't even beat that much... I would like this stuff fixed... And my billion back along with the overs I have complained about. Last week it beat my max beat which is not 1 billion. This is so corrupt...

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L
12:01 pm EST

Playtika slotomania

Employees of Slotomania! I am really really mad and upset! I have been playing Slotomania for a long time and last night when playing I started getting that stupid blue circle going around and around even while I was playing a game! When that stupid thing does that I can't do anything! Also I didn't receive any of the coins I won! I also have a very hard time getting into the game - Once again it's the blue circle! I want to have this fixed ASAP! I play fair but you're not!

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Charlotte Anspauch
, US
Jul 20, 2021 7:30 pm EDT

I have tried every site available and cannot get help. I am playing my way through
the islands on the Saga and have completed island 39 with the required 18 stars but the game will not move on to 40. All the advice I get is to reinstall the game and then I lose my coin and progress, Can some one help me? I can still play on previous islands but it will not go forward.

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Gina Mathbout
, US
Feb 07, 2021 8:20 pm EST

I think it’s sad that poor John goodman is now assume coated with this pathetic game. I’m sure he wouldn’t be if he knew how sad it was guna be.

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Eva McIntosh
, US
Feb 20, 2019 9:00 am EST
Verified customer This comment was posted by a verified customer. Learn more

I get into Slotomania and can play the game, but cannot get into the gift section. Please tell me why ... Thank you Eva Mcintosh.

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Hari Arota
, US
Feb 16, 2019 11:02 pm EST

I too have problem with power activate mighty Gorilla. Can't summon it since it got power activated.
Hari

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Avery Wong
, US
Feb 15, 2019 4:06 pm EST

I too am having trouble with mighty gorilla power activated have not been able to summon since it powered up

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JoAnne Martin
, US
Jan 27, 2019 2:18 am EST

I am having a problem with the "Mighty Gorilla" bonus in the special bonus page. It does not work and has not worked for quite some time. The other buttons work, summoning the Silver Lion and the Despicable Wolf...but the Mighty Gorilla says "Power Activated" and does not do anything anymore. I would appreciate having this fixed. I love Slotmania and all the different ways it has been made more challenging and interesting for all of us dedicated players, but, when something doesn't work it is frustrating. Sincerely, JoAnne Martin

ComplaintsBoard
S
8:27 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Playtika coins and rewards never received

I was wonderibg if someone could help me receive the coins and rewards that I never received this morning. Here is what I was able to accomplish.
I closed out despicable wolf and lost legacies this morning with cards a friend traded. I didn't get my reward coins or anything for this. Can someone help me with this.
Thank you
Stephanie Ann
[protected]@aol. Com

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Update by Stephanie ann mcdonald
Jan 22, 2019 5:41 am EST

Please let me know if I will get the coins and rewards I did get for closing these 3 albums. I could really use the coins so I can play. Thank you in advance
Stephanie Ann McDonald

Update by Stephanie ann mcdonald
Jan 21, 2019 3:55 pm EST

I didn't get my rewards coins etc from a total of 3 albums today that I closed out. Could you kindly correct this error and send me the rewards from bling it on, despicable wolf and lost legacies.
Thank you so much for looking into this. I'm enjoy the game and haven't complained once until today because I could use the coins to play the game today.
Stephanie Ann McDonald

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K
9:19 pm EST

Playtika facebook games

I am so tired of buying coins in this game and never getting to play .Players who buy coins expect some play time .I am rating your game a 1 star game.I have to pay more for the coins because I am a diamond and so sorry I made diamond since I became diamond I PAY MORE AND PLAY LESS I AM WARNING MY 3000 FRIENDS NOT TO TRY TO MAKE DIAMOND IT IA NOT WORTH IT I AM GOING TO GIVE MY MONEY TO ANOTHER GAME NOT OWEN BY YOU .You have become greedy and no fun any more

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Brenda Smith
, US
Jan 18, 2019 11:26 pm EST

Slotmania quit playing.

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Brenda Smith
, US
Jan 18, 2019 11:13 pm EST

Can't get slotmania 2 play at all since I won a lot of money.

ComplaintsBoard
L
11:12 am EST

Playtika slotomania

Please help once again - Slotomania is running so so slow AGAIN - It takes forever for it load, games are black so I can't see what there is to play and that darn blue circle keeps going around and around no matter what I try to do even goes around while I'm playing a game so I can't get out of it if I want to. Im also am not getting my full coins that I win! PLEASE FIX THIS ASAP - I need this game as I'm completely disabled AND this is the only game I want to play - HELP HELP HELP HELP HELP!

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Update by Laurie Talatzko
Jan 14, 2019 11:59 am EST

EMPLOYEES OF SLOTOMANIA - I'm writing again and will continue to complain everyday until you fix my Slotomania! I'm getting so mad that you have not fixed it and probably ignored my 3 previous complaints! Come on PLAY FAIR as we play fair and spend hard earned money on coins only to have them ripped off! If you have ignored my previous complaints I will once again tell you that for me Slotomania is running so so slow AGAIN and that darn blue circle going around and around so if I do get the chance to play a game it even interferes with the game where I can't do anything until the stupid blue circle stops! Also I don't get all the coins I'm supposed to i.e. if I win 15, 000 I only get 10, 000 if I'm lucky! If this all isn't fixed soon I WILL BE COMPLAINING TO SOMEONE ELSE - IN OTHER WORDS I WILL REPORT YOU.

Update by Laurie Talatzko
Jan 13, 2019 1:45 pm EST

Ok people my Slotomania still has not been fixed! It is so frustrating when I'm trying to play but it is SO SO SLOW AND THE BLUE CIRCLE THAT KEEPS GOING AROUND AND AROUND (NO MATTER WHAT I'M TRYING TO DO) IS DRIVING ME CRAZY! Every time you change something on Slotomania this happens and I'm not happy about it! Am I the only one this is happening to? PLEASE PLEASE FIX MY SLOTOMANIA TO MAKE AN OLD LADY HAPPY - I really hate to report you - Thank you

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C
6:11 pm EST

Playtika playtika

Only a word : SCAMMERS

Every time you log in the game, it open 5 windows to pay.

Day gifts are ridiculous. Unnecessary to play.

Playtika only need our money, with very expensive packages.

The support game info@playtika.com is non-existent. You will never get an answer.

All studied to create dependency.

This is my thought after 5 years i am playing

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P
4:43 pm EST

Playtika unethical behaviour; unauthorized credit card charges not receiving paid for goods.

On January 4, 2019, I made two purchases from Slotmania. The first purchase was $9.99 for a double lotto spin option to increase the amount of tokens (coins) paid out, and; a second purchase for $17.99 for addition playing tokens (coins) as Slotomania provides at a purchase price. I did not receive either item and was issued a message that the site was busy and there would be a delay in processing the purchase.
Both purchases were made by a debit card, and, I received a payment receipt for each purchase...just no goods for the purchase.
This is stealing money from a credit card purchase.
This company needs to honor customers purchases or issue credits or refunds for goods not received immediately.
Thank you!
Peter J. Hatas
[protected]@yahoo.com

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D
11:29 pm EST

Playtika not receiving credits for plunder bay with ticket not addressed

Debbie Thomsen: Print screens attached. I am trying to go this route because I have sent many messages via messenger/Bingo Blitz Complaints to complain about 3500 credits not received in the Facebook app bingo blitz. I have attached a print screen below of the ticket number that was issued. I have been waiting since October 23, 2018 with no response. Since initially doing this I have sent many print screens that are in the Bingo Blitz complaints/messenger but to no avail. I have since won of the last item needed in Plunder Bay which is the woman pirate with the pirate flag but I still didn't receive the 3500 credits. This is a lot of credits to not receive it I wouldn't continue sending message after message after message. I am trying a different way to get somebody's attention. Please get somebody to help. Thank you for your time.

Debbie Thomsen
[protected]@q.com

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Z
1:43 pm EST

Playtika not received goods

I purchased a package of chips D01-[protected] for the value of £72.31 on 25/12/18 then I purchased another package on 26/12/18 for the sum of £23.86, D01-[protected]. I purchased the second package so that i could move to the next level is from good to platinum, unfortunately i have not received any chips nor have i been moved to the next level.
I've spoken to Amazon and they have told me that the goods have been delivered and the money has been taken from my account.
I've bought goods before and have had no issues but I'm disappointed that the goods have not been delivered/received.
Could you kindly look into this matter so that i can receive my goods is not just the goods but also moving up to the next level of platinum.
Kind regards
Zaroof Fazal
[protected]@hotmail.com

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Playtika In-depth Review

Company Overview: Playtika is a leading provider of mobile and social casino games. With a rich background in the gaming industry, Playtika is committed to delivering high-quality entertainment experiences to its users. The company's mission is to create innovative and immersive games that bring joy and excitement to players worldwide.

Game Selection: Playtika offers a diverse range of games, catering to different preferences and interests. From classic casino games like slots and poker to unique and themed games, there is something for everyone. The variety and quality of games available are impressive, with stunning graphics, engaging gameplay, and exciting features that keep players entertained for hours.

User Experience: The website design of Playtika is sleek and user-friendly, making it easy for players to navigate and find their favorite games. The user interface is intuitive, allowing for seamless gameplay and smooth transitions between different sections. The mobile gaming experience is equally impressive, with games optimized for various devices and operating systems, ensuring a seamless and enjoyable experience on the go.

In-Game Purchases and Monetization: Playtika's in-game purchase system is well-designed, offering players a variety of options to enhance their gaming experience. The pricing is reasonable, and the availability of virtual currency provides flexibility for players to choose their preferred spending level. The monetization model is fair and transparent, ensuring that players understand the value they are receiving for their purchases.

Customer Support: Playtika provides comprehensive customer support options, including live chat, email, and an extensive knowledge base. The response times are prompt, and the support team is knowledgeable and helpful in resolving any issues or inquiries. User feedback indicates a high level of satisfaction with the customer support provided by Playtika.

Social Features and Community: Playtika's games are designed with social features that enhance the gameplay experience. Players can connect with friends, send gifts, and participate in community events and challenges. The community engagement and interaction opportunities are excellent, fostering a sense of belonging and camaraderie among players.

Security and Privacy: Playtika prioritizes the security of its players' information and implements robust measures to protect user data. The privacy policy is transparent, outlining how personal information is collected, used, and safeguarded. Users have expressed trust and confidence in Playtika's security measures, contributing to a safe and secure gaming environment.

Performance and Reliability: Playtika's games demonstrate excellent performance and reliability. The server stability is commendable, ensuring smooth gameplay without interruptions. Known technical issues or glitches are minimal, and the company actively addresses and resolves any reported issues promptly.

Updates and New Features: Playtika consistently delivers updates and new features to enhance gameplay and keep players engaged. The frequency and quality of updates are impressive, with new content, features, and events regularly introduced. User feedback indicates high satisfaction with the updates and new features provided by Playtika.

Overall Rating: Playtika excels in providing a wide selection of high-quality games, delivering a seamless user experience, and offering fair and transparent monetization options. The company's commitment to customer support, social features, security, and regular updates further enhances its appeal. With its impressive performance and reliability, Playtika earns a high rating. Overall, Playtika is highly recommended for those seeking an immersive and enjoyable gaming experience.

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+972 733 993 800

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