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Playboy Enterprises, Inc. / complaint ignored

1 United States

I have enjoyed the Playboy Cyber Club as a yearly member since a couple of years ago. I renewed my membership last December. Besides that for the Playboy Cyber Club membership, however, I was surprised to find another charge on the credit card bill. Opening the Playboy Account Information page for checking my subscription information, I found myself registered as a Pbvideo member. I have never subscribed for it.

I wrote an email to the Playboy Cyber Club Customer Service to solve the problem on February 1, 2009 (Japan time). On February 3, I received emails from the Playboy Cyber Club Customer Service and the Pbvideo Member Services. They said that they were issuing me a refund, and that the credit had already been processed. I felt relieved to find that the problem had been solved. However, there is another story.

In the same February 3 email, Ms. X of the Playboy Cyber Club Customer Service told me to provide a new email address to login to protect my account from any other unauthorized changes. I provided her a new email address by email on February 4. But since then I cannot receive her response, and I cannot login to the Playboy Cyber Club with either username. Nor can I obtain a password. I asked her and the customer service, by email, what I should do, on February 5 and 6. Even now, I can receive no reply from her or the customer service.

Does anyone have an idea on what I can do from a Far Eastern country Japan?


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