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Planet DVD Store / false information

1 United States

I ordered Punky Brewster - The Complete TV Series on DVD 624 from the Planet DVDs website ( When I received the DVDs and realized that they are copied from the TV, and have horrible picture and sound quality, even though the website states: “Excellent video and audio quality.” Also, under the description of the Punky Brewster DVD collection, the website states: “These are brand new.”
I contacted them through the contact form on their website, as well as e-maling them at letting them know that I would like to return the DVDs and get my money back (according to the website they have a 30 day money back guarantee), but I also requested they pay me back the shipping and handling charges. Their website states that shipping and handling charges would not be returned, and I would completely understand that if I had purchased the DVDs and then just changed my mind for no reason. But considering their website was not at all honest (the DVDs are definitely not “brand new”) and gave a completely false description of the quality of these DVDs I requested the full sum returned, including the shipping and handling (total of $79.90).
I obviously never would have purchased these and paid such a large shipping and handling fee (they charge over $20 for shipping a small box of DVDs) if their website was honest in the first place about the fact that these are NOT brand new DVDs and that they are of extremely poor quality. (Even the DVDs box and cover is completely different from the photo on their website.)
The response I received from them is that they would only give me the money back for the product, NOT cover the shipping and handling charges. They NEVER addressed their dishonesty. They stated in the response: “Please keep in mind an Official DVD Collection has never been released for this series and what you received was a Collectors/Fan Version.” However, NOWHERE under the description of this DVD series on their website did it say this. I wrote back stating that yet again they are lying because the DVDs have in fact been released (I even included the release dates for each season).
As of right now, they have not responded to that e-mail. And, once again, their description says “brand new” and of “excellent video and audio quality, ” both of which are false statements. They are not selling "brand new" DVDs. These DVDs literally look like a kid recorded them from TV onto a very old DVDs, and each DVD has a sticker on it with the season written in bad handwriting. I can't stress enough how bad the quality of these DVDs is.

Planet DVD Store

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