Pitney Bowes / urge everybody - stay away!
I am writing this complaint in regard to my postage by phone account with Pitney Bowes. Below is their address.
2225 American Dr
Neenah, WI 54956
I cancelled my account back in Feb. 2006. When I contacted Pitney Bowes over the phone I told the customer service representative specifically that I needed to cancel the account, which they agreed. Later on they sent me an invoice asking me to pay $50 for them to pick up the postage meter. There was nothing on the original lease about a pick up fee so I called them again. They told me that this is their company's policy and if I don't pay the pick up fee they can't process my cancellation. I had a credit of over $300 on the account so in order to get the credit back I paid the fees. Since they are a big name in the postal industry I assumed that they would credit me back the remaining balance after my return was processed. But I was wrong. On June 11th, 2007, 1 year and 4 month later, I received a statement from Pitney Bowes. It shows on the statement that I have a remaining balance of $315.49 on my account. Also they charged me an account maintenance fee of $50 for a CANCELLED account! Feeling furious I contacted the customer support and spoke to Josh. He said altough my account was cancelled they did not know whether I would need a new meter in the future or not so they kept the money in the account. I said I never asked for a new meter how could they make such an assumption. He said people do this all the time so to save trouble they kept my money! And since there is money in my account it is considered active and a maintenance fee is charged. I then asked him how I can get my money back. He said I have to submit a separate refund request by fax or mail. He later send me a link to the request by email, but he did not refund me the account maintenance fee.
I can not believe that I have to send a separate refund request to get my money back. If you cancel a credit card or return a merchandise to a store, do you ever need to send a separate refund request? The equipment return fee is even more absurd. I need my money back including the account maintenance fee of $50. And I urge everybody who wants a postage meter to consider other alternatives.
Orlando, FL 32804
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