Pitney Bowes
reviews and complaints

trscking number 420077319274890284968911990021, the package has not moved since 11/3/21. I called customer service & the man I spoke to was rude & would not help me at all. I am in customer service myself & quite honestly at this point I would not use or recommend your company at all

I have order some Christmas gits though a retailer and they left you guys Atlanta Gerogia facility November 3rd and there hasn't been any more updates on my packages since It shows still in transit. Why I dont know I live in TN. I should have already gotten them. Please take my packages to the post office so I can receive them. I have contacted you guy's twice though chat and it was no help. I was told call the retailer. Well I did they replaced some of them but some has went back though you guys. Ive contacted the post office today Nov 18th. I was told Pitney Bowes has not droped off or picked up this week and have not given any explanation why.

I spent a great deal of time last year warning merchants all over China to never ship their goods using Pitney Bowes. Apparently, my warnings fell on deaf ears. I'm going to do it again. Once you ship your goods with Pitney Bowes, this company will de facto hold your customer's purchases hostage rather than deliver them in a timely manner. They put the goods in one of their regional warehouses and just let them sit there, sometimes for weeks no one attempting to move the goods to the next destination, or deliver them to the customers. Pitney Bowes has neither the competence or manpower to be called a legitimate shipping company. This activity also borders on the criminal. It in affect is tampering with the mail. This is so egregious that Pitney Bowes can only now be considered a criminal enterprise. That is who merchants everywhere are now using as a shipper in Pitney Bowes. This irresponsible activity on the part of the "company" invariably leads to your own reputation as a merchant being sullied. It will also eventually lead to many good businesses being destroyed in various countries. I will never buy again from anyone who ships using Pitney Bowes. Again, armed with this information, I urge you to warn your fellow businessman everywhere to make sure they never ship using Pitney Bowes. They take your money promising you fast service then simply toss the packages in a warehouse to sit for who knows how long undelivered. That destroys your own reputation as merchants. I've got 8 packages right now in a warehouse in Grapevine Texas that should have been delivered a week ago. I could literally ride a bike to Grapevine and go pick up those packages myself and be back in Harlingen in the week those packages have been just sitting undelivered to USPS. Attached you will see tracking information on 4 of the 8 packages currently being held hostage by Pitney Bowes. You will see they have not been moved by Pitney Bowes in a week. This is outrageous!

I ordered a package on August 31st. I was told to expect delivery between September 8th and 10th. The last delivery update I received was September the 2nd. Still have not received the package or an updated tracking information. Worst delivery company ever!😡😡😡😡

4202860292612927005179000090984721
[protected]@gmail.com

I ordered from Ryderwear a month ago. Says my package is at Pitney Bowes near Monroe township NJ. I have a second one that arrived there today. I'm worried it will never leave there. I have spoke to usps and I have tried to call and email Pitney Bowes with no results. Even usps doesn't know how to contact them. I would just like my items please. This has happened to me before with the same place. Give people what they worked hard for!

I have been using Amazon for quite a while and never had any big problems, but since the amazon US began to use Pitney bowes for shipping the problems started right away : Order# [protected] undeliverable
Order# [protected] Held for pick up
100km away
each time I see shipped by Pitney Bowes it is a gamble to see if I will receive it without problems

My package in which your company has had for 12 days has still not arrived.
Tracking number is 92612927005554010007116548.
Order number is ST#29241. It left Greenwood IN. on Aug 9 at 6:10pm. Is there any way you can track the mule you put it on so I may be able to get it before the end of the year. Will make sure the next time I order from a company that they do not use your services.

After ELEVEN e-mails saying my package would be delivered on the 24th. 25th. and soon. It was sent back to the supplier because the delivery driver could not find my address.
Then I get various excuses as to why they could not deliver and I now have to try and get my money back from the UK seller who is not interested.

Your so called 'service' is abysmal.

After purchasing an item from E-Bay UK and paying the extra carriage to be sent to our home address in France, the item never turned up and is now being returned to the seller.
Despite getting multiple e-mails saying the item was on it's way and would be with me on June 24th, then June 25 and then when I called the French Pitney Bowes dispatch office being told it was on it's way and might be with me Saturday 26th. Nothing arrived.
I now see in the Pitney Bowes website the item has been returned to sender. This because the delivery person is incompetent and I have to suffer.

The item number is E-Bay. [protected] and Pitney Bowes tracking number is 6H0 [protected].
Once again when calling the French Pitney Bowes office I am told to get back to the seller to resolve my problem. I have already paid over £10 to get the item delivered and now spent 4 days awaiting delivery and to add insult to injury I am expected to chase up a parcel PB could not manage to deliver.
Your service is abysmal and customer service is non existent.

Ray Nipper.
3 Hameau du Chemin.
St. Lo D'ourville.
50580 France.
Tel. (0033) [protected]
UK Tel. [protected]
E-mail. [protected]@aol.com

This is a scam company. They have been setting on a package I ordered for over 2 weeks. You can not get ahold of them to talk to anyone. Do not use

We are a school district who leased a postage machine from Pitney Bowes. We no longer need the machine and have been trying to get them to send what ever is needed to return the machine and cancel our account.
When trying to speak to someone on the phone there is a language barrier that makes it very difficult to understand what is being said. They will not listen to you as well and speak over you when your trying to talk.
We were told our balance due on April 5, 2021 and a check (#765282) was sent out on April 6, 2021 in the amount due of $1480.37
We received a phone call on 4/22/2021 from them. Representative was Tullasi asking where to apply the check. I gave her our account number and she said there was a different amount due than what were were originally told. She transferred my to Wynn who refuses to close the account because the check has not been posted to the account. Tullasi confirmed she had the check.
I told Wynn we were to a point of turning this over to our attorney and she hung up. This is my final attempt to close the account and would like all correspondence to be in writing.
We have not used the machine in months.
Thank you,
Beckey
Mountain Institute JTED

This package was posted on 3/15/2021. This tracking number [protected] shows gibberish this tracking number shows the package delivered three times. The package is not delivered. The tracking information is completely gibberish even with USPS problems the package would not be running around the Jacksonville USPS hub over and over leaving and coming back. This is not the only package with your tracking that has been like this. I want my package or a refund and if it's not delivered by Friday of this week April 2 this merchant will be out my funds. Etsy needs to drop your service or you need to fix it. I'm not going to deal with any merchant using Pitney Bowes.

Never received my package

Parcel was shipped out by retailer on Jan 3rd. On Jan 13th the parcel was in Carol Stream with Pitney Bowes. Now tracking has been jumping forward and back, saying the parcel is in Genoa, nope Indiana, nope Carol Stream and then nothing... and the package was never delivered. It was due in on Feb. 3rd, but it is now Feb 15th. No movement of the parcel whatsoever. I contacted Pitney Bowes customer agents twice and no response. I commented on their facebook and only get a generic response (as does everyone else with the same issue, which is MANY PEOPLE!). PB will not say what has happened to all our packages, or why they won't move them along to USPS. I needed this parcel desperately for my business, and now I am out the money and out the parcel. The only thing Pitney Bowes continues to on facebook is the retailer is the point of contact for customer service... that makes no sense... it's PB that has the parcel, NOT THE RETAILER! The retailer doesn't know anymore than I do. I filed a complaint through the BBB, and am looking at filing through the States Attorney next.

Order Number
OREUKA3622368818US
Parcel ID
UPAAC000000133290865

From
PRESTON, Lancashire, GB
Activity Processing Location Date Time (local)
In Transit with Destination Carrier Genoa Jan 20 5:28 PM
In Transit with Destination Carrier Genoa Jan 20 1:57 PM
In Transit with Destination Carrier Genoa Jan 20 6:19 AM
In Transit with Destination Carrier Carol Stream Jan 13 12:56 AM
In Transit with Destination Carrier Greenwood Jan 12 10:12 PM
In Transit with Destination Carrier Greenwood Jan 11 1:53 AM
In Transit with Destination Carrier Genoa Jan 10 5:43 PM
In Transit with Destination Carrier Monroe Township Jan 10 2:00 PM
In Transit with Destination Carrier Monroe Township Jan 10 12:30 PM
Shipped from the Global Shipping Center to International Destination Lichfield, GB Jan 6 10:21 AM
In Transit with Destination Carrier Jan 6 6:11 AM
In Transit with Destination Carrier Jan 6 4:10 AM
Customs Documentation and Labeling Lichfield, GB Jan 6 12:11 AM
Processing at the Global Shipping Center Lichfield, GB Jan 6 12:11 AM
Tracking Details Uploaded Jan 4 12:01 PM

Find another service to mail your products. The people at Pitney Bowes are NOTORIOUS for being lazy bums. My package has just been sitting at the same Pitney Bowes location for 8 days now. Before that it was at another Pitney Bowes location for 8 days just sitting. And before that it was at another Pitney Bowes location just sitting for 8 days. That's 24 days needlessly sitting undelivered for no reason other than they are lazy bums. Christmas time? It doesn't matter to Pitney Bowes they are going to be lazy no matter what. Laziness is what they do. Heck, they probably invented laziness they are so lazy. BUMS! The package is now close enough where I could just drive and go get it myself. They don't even have the decency to ask me to drive and come get it that's how lazy they are. This is not the first time either this is their modus operandi over and over with every package. You need to tell merchants all over China DO NOT USE PITNEY BOWES under any circumstances!

I want information about my shipment that was returned to you (Tracking number: UPAAB000000432424323), what do I need to do to resend it again?

Where is my package now? Why has nobody contacted me?

Regards,

Pitney Bowes as a shipping partner is a joke at best. They claim that due to Covid they are overwhelmed. I can understand this a little but when hundreds or people are complaining daily, one would think this company would get it but they clearly don't. They allow packages to sit for weeks if not months before it finally gets to the customer or sometimes packages just disappear into the void. I have heard employees of Pitney Bowes is stealing packages and selling them on eBay. Not something a company should be known for. I hope that retailers start avoiding Pitney Bowes and force them to shut down their shipping services so that consumers like me don't get trapped waiting for packages to be delivered that are literally only a short drive from me. If I could I would go to the location and get the packages myself.

Confounded and demeaning mail station, collecting dust does not work, until one day it fell on my toe metal and heavy fracture my big toe in office, call pitney told them the machine was not working and I need to send equipment, back, they send me a box to mail back. I send back the machine, a week after another pitney bowe mail station delivers in from my office door, call them, no one answer, on hold another don't know who I should speak on and on, send back the second machine then 1 month after I am getting constant emails from a collection agency with an outlandish amount, what is wrong with these people their are vampires and neeed to be stopped.