Pitney Bowes’s earns a 1.4-star rating from 1 reviews and 88 complaints, showing that the majority of business clients are dissatisfied with mailing and shipping solutions.
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Bad service
I have owned this business for 37 years. My brother-in-law was my business manager for 22 years until Dec. 10, 2008. He died on Jan. 1, 2009 after a 17-year battle with prostate cancer. Eleven months before his death, he signed a 4-year lease with Pitney Bowes for a DM100 Postage Meter. The lease payments total $1, 405.52 a year ($117.13/month) which represents 62% of our annual postage expense! He wasn't well when he signed the contract and I don't believe he fully understood the details.
In the months following his passing, I reviewed the last few years of his work and discovered this unreasonable lease. On several occasions I have contacted Pitney Bowes Customer Service to ask if I had any options to lower what I considered an excessive lease fee. Nobody was helpful.
Today the Pitney Bowes website promotes the DM100 to new users as being free for a 2-month trial and then $34.99 for 12 months. This monthly cost is $82.14 less than we are paying! I have 24 months remaining on my current lease.
We have been a loyal PB customer for over 20 years. As each lease comes to a completion, a sales rep shows up and says our meter is obsolete (no longer supported) and that we must replace it with a current model. I feel that this time we got screwed. How can the prestigious Pitney Bowes continue to prosper when they treat their customers in such a manner?!
I want to caution anyone who is considering entering into a lease agreement with Pitney Bowes to thoroughly understand what they are signing and negotiate with zeal. Also, be aware that there are a half dozen other companies that can also provide postage meters. Compare! I only learned this fact recently.
Hidden charges, sneaky practices
The worst transaction I have had to endure in over 25 years of office experience. A simple postage meter. $20/month rental for one year and i'll be spared that occasional trip to the post office. Sounds like a great deal, right? Wrong. Wrong. Wrong.
The only straight shooting pitney bowes does is in their loss-leading initial rental offer: $20/month for 12 months. Month 13 and 14 came along and the price more than doubled. It's a small amount to begin with, so it escaped my attention. I then receive a hand-written fax from a sales rep.in very informal language [like I know her or something] she informs me it is time to renew my lease [lease? What lease? Renew?] and instructs me to simply sign by the little x's and fax it right back to her — and oh! I get a $5/month discount! [lucky me!] there are multiple pages of 6-point illegible font with little circled x's at the front. I stupidly sign when the document is presented to me in my usual fat pile without much scrutiny [guess I just don't deal with enough companies who use 'techniques' to get business as opposed to providing good value and service].
A few weeks later, I realize I am now paying $39 for the same machine I was previously paying $20 for, so I investigate. Lo & behold, I have signed a contract for 60 months! It is still very recent, so I call back my sales rep, [she's my friend after all]. Hmmmm, not so much.
At this point, I am motivated to check out the competition. The equivalent machine under a 60-month contract would cost me $15/month.
After multiple squeaky phone calls, I spoke to a woman in customer retention who reminded me of my kindergarten teacher. The end result after consuming 3-4 hours of my time [I had to throw numerous tantrums over several weeks] was a reduction of this lease to 12 months. Yay! A reduced sentence!
But my favourite is the valu-whatever-it-is [forced] insurance plan. I can escape the $7 adder to provide replacement/repair protection for this miraculous piece of equipment if I add pitney bowes as a loss payee on my insurance. Seriously? This irritation caused me to investigate the replacement value of the machine. $1800. This basic machine is perhaps the least sophisticated of office equipment, a notch above the adding machine. [for some bizarre reason, you cannot buy a postage meter outright.]
And today the final insult that propelled me to sing it out from the mountain tops, a bill with a due date of january 1 that arrived in my mailbox january 11. It says I will be charged a $12 fee (13% of the amount owing) if it is not paid on time. The writing is on the wall! [lessee, safe to say 13% x 12 months = 156%/anum = usury, don't they call it?]. Oh yeah, and 2% per month on top of that.
Pitney bowes is a very familiar name in postage meters. I was impressed, albeit irritated, by the sheer craftiness used in sticking their customers to long-term contracts with forced and quite unnecessary insurance coverage. There are other options. Stay far away, especially if you are a small business or charitable organization.
Pitney Bowes is a disgusting corporation to deal with. Every month they make the same 'error' on our invoice and over charge us by $20. Every month we call to adjust and they do the adjustment. Their machine is slower than hand applying stamps, and any 'savings' the machine claims to give you are lost 10 fold on paying for ink, monthly fees, and any other insane fee they try to sneak through hoping that you won't call them on it. I've convinced my entire office to switch to Postal Champs (http://www.paperdirect.com/Postal-Champ-Stamp-Applicator/-141655) pay $25 once and never pay again. You might lose a few cents to over stamping by a penny or two, but today at work the stupid Pitney Bowes machine wasted $4 on postage because it failed to alert me when it ran out of ink.
And no, I don't work for Postal Champ, I just hate Pitney Bowes. fair andbalanced on the other hand clearly works for Pitney Bowes, all he does it troll this web site for them, just check out some of the other swill he has posted defending the evil corporation. I will actively tell anyone who listens to never deal with them.
We have a Pitney Bowes meter and have had it for at least 2 yrs. We paid our bills every month, on time. When we recently moved our business to another location, I no longer was receiving invoices for the meter and purchase power. We have called 3 times, once to update our address. Still no invoices. Then we were locked out of the meter. Had to call and customer rep helped to update the postage software and unlock the machine. Which had postage on it, that we were paying finance charges for...This call lasted for almost 2 hrs and ended with a promise that she would fax me an invoice. Guess what? No invoice ever faxed. This morning I FINALLY have an invoice! Yay!. Guess What? There is a 20.00 late fee for Jan invoice the late fee on my mortgage is only $5.00, and they also tacked on another 7.99 fee for postage transfer. That was supposed to be waived and never charged again, according to the lady I spoke with in Nov 11. However, the gentleman with the "up yours' attitude said that my "plan" states that I wont be charged the 7.99 fee, as long as I download under 50.00 in postage. What? When did I sign up for a plan? Send me tha box, so I can send this crap back. We have used about 250.00 in actual postage and have paid at least 60.00 a month for meter rental invoices and postage. Almost 1500.00. Luckily we have moved right across the street from the post office. So, our customers will be receiving their invoices and mailouts with the good old fashioned stamp right in the upper corner. Pitney Bowes likes to "suprise" people. They had better watch out or eventually people will wake up and say enough is enough and they will end up in the pit, alongside their customers. They are too big to care about their customers anymore. I cant believe we put up with it as long as we did and paid as much money as we did only to be treated the way we were. You can shove your late fee, where the sun dont shine Pit, there are other options!
Please stay away from Pitney Bowes and its related companies. Their company cultures are deceitful and unethical.
In my 30 plus years of working experiences I have never come across anything close to such disgusting business behavior. Never again I will deal with such dishonest evil business empire.
I manage a small law firm and out of every vendor we use Pitney Bowes is by far the WORSE company I have had to deal with in our operations. Just today, it has taken me over 1 and 1/2 hours to download postage. They send you over seas and keep you on their phone of unecessarilty long periods of time. BEWARE OF THIS COMPANY.
Stay away, beware!!
BEWARE ! This company's agreements are extremely expensive to get out of. They will send you invoices with dates that are as much as 3 weeks prior to your receipt of the invoice. They sit on these to collect late fees. They use a lock box system to collect payments, and there are many errors with misapplied payments. They will also charge late fees on unpaid late fees, although they claim they do not do this. There are hidden charges that are NO WHERE in the contract. I have documentation to prove all of this if anyone is intersted. Their customer service is also very poor (with few exceptions) and nobody follows through. They are the only vendor that I record who I spoke with so the next month I can refer back.
Pitney Bowes is the PITS! Their contracts are ridiculously expensive for a postage meter. We tried several times to get out of our contract after paying for 4 years and they would not let us out...they lowered the payments and extended it for another two years. I called a year later and said we cannot pay this anymore is there anything you we can do to get out of the contract. They came back with the full amount of the contract and a cancellation fee on top of that...really...why would I pay more for something I want to get out of...STAY AWAY FROM ANYTHING PITNEY BOWES...THEY ------- WITH CUSTOMER SERVICE...RIP OFF COMPANY...HOPEFULLY, WITH EVERYTHING ONLINE TODAY THEY WILL BE OUT OF BUSINESS ONCE EVERYONE PAYS OFF THEIR CONTRACTS!
Pitney Bowes is a disgusting corporation to deal with. Every month they make the same 'error' on our invoice and over charge us by $20. Every month we call to adjust and they do the adjustment. Their machine is slower than hand applying stamps, and any 'savings' the machine claims to give you are lost 10 fold on paying for ink, monthly fees, and any other insane fee they try to sneak through hoping that you won't call them on it. I've convinced my entire office to switch to Postal Champs (http://www.paperdirect.com/Postal-Champ-Stamp-Applicator/-141655) pay $25 once and never pay again. You might lose a few cents to over stamping by a penny or two, but today at work the stupid Pitney Bowes machine wasted $4 on postage because it failed to alert me when it ran out of ink.
And no, I don't work for Postal Champ, I just hate Pitney Bowes. fair andbalanced on the other hand clearly works for Pitney Bowes, all he does it troll this web site for them, just check out some of the other swill he has posted defending the evil corporation. I will actively tell anyone who listens to never deal with them.
Sounds more like a rep for the French based company which rides on the coat tail of PB. There are too many federal compliance acts, terms and conditions as well as state laws which prevent what you state from occuring. Buy American, PB is 90 plus years old...or give your money to the French...run anAmerican stamp through a French made meter...please. You are why we are losing job to the overseas markets. OWN IT!
Employee complaint
I worked for PB govt solutions on a contact to a gov agency. they mistreat their employees like no company I have ever dealt with. I have worked for huge corporations for years and never experienced anything like this. we were not allowed to bring our personal belongings to our desk. we could not carry a cell phone. they cut our breaks from 15 mins to 10 mins and would regularly tell us we could not take lunch. they created a policy that no employee could have a writing utensil unless they had spc permission. no pens, no pencils. they only gave us 30 min lunches and the facility was so far from anywhere, you were forced to bring a lunch or eat out of the vending machines. they instituted an attendance policy a yr and 3 months after they started the operation and said it went back 3 months. if you were even a minute late, it was a tardy. 3 tardies got you a verbal warning. 4, a written warning and 5 final warning. the tardies are on record for one yr. same thing with absenses. we had to go through a security check point every time we came in and left (even to go on break). women could not wear an underwire bra. you couldn't wear regular shoes b/c they have metal in the sole. PBGS made my dept stay for 8 hours a day even when we had NOTHING to do. they wanted to bill the govt agency for as many hours as possible b/c they made so much money off of us. we certainly didn't see that money. terrible mgmt with no communication or leadership skills. I heard recently that the head mgr of this location walked out. it's a terrible company. don't work for them! they still have not paid me for my last two weeks and the HR mgr only called me after I sent an email to all the executives and the head of the govt agency (who is appointed by the president of the USA). the HR mgr claims that he did receive my last three emails. they have no scruples, no ethics and are morally bankrupt.
I worked for PB govt solutions on a contact to a gov agency. they mistreat their employees like no company I have ever dealt with. I have worked for huge corporations for years and never experienced anything like this. we were not allowed to bring our personal belongings to our desk. we could not carry a cell phone. they cut our breaks from 15 mins to 10 mins and would regularly tell us we could not take lunch. they created a policy that no employee could have a writing utensil unless they had spc permission. no pens, no pencils. they only gave us 30 min lunches and the facility was so far from anywhere, you were forced to bring a lunch or eat out of the vending machines. they instituted an attendance policy a yr and 3 months after they started the operation and said it went back 3 months. if you were even a minute late, it was a tardy. 3 tardies got you a verbal warning. 4, a written warning and 5 final warning. the tardies are on record for one yr. same thing with absenses. we had to go through a security check point every time we came in and left (even to go on break). women could not wear an underwire bra. you couldn't wear regular shoes b/c they have metal in the sole. PBGS made my dept stay for 8 hours a day even when we had NOTHING to do. they wanted to bill the govt agency for as many hours as possible b/c they made so much money off of us. we certainly didn't see that money. terrible mgmt with no communication or leadership skills. I heard recently that the head mgr of this location walked out. it's a terrible company. don't work for them! they still have not paid me for my last two weeks and the HR mgr only called me after I sent an email to all the executives and the head of the govt agency (who is appointed by the president of the USA). the HR mgr claims that he did receive my last three emails. they have no scruples, no ethics and are morally bankrupt.
The complaint has been investigated and resolved to the customer’s satisfaction.
Lease
I advise anyone who is looking to lease a postage machine from Pitney Bowes to STAY AWAY from doing so.
Please just go to one of the new online postage places. For a small business the machines are expensive and so slow! I signed a 60 month lease! I feel like I will never get out of this thing. Please do all your research before getting sucked in.
The complaint has been investigated and resolved to the customer’s satisfaction.
Visit www.postageandmailing.com for secrets about buying a postage meter and learn how not to get taken!
Will not remove from mailing list
I have been receiving multiple Pitney Bowes flyers via US Mail every week for almost two years. Upon receipt of the first flyer, I called PB and asked that the organization be removed from their mailing list as we have no use for their services. I was assured it would be.
Over twenty-five phone calls and two years later, guess what- I'm still getting the flyers! I wish I could file a harassment lawsuit. What a waste of my time. And what a waste of paper and money on their part. Even if I might need their products in the future, after this, I would not even consider using this company.
The complaint has been investigated and resolved to the customer’s satisfaction.
I would recommend you bill them for your calls and time wasted dealing with their incompetence. You can mail them your fee schedule.
Rudeness, over charging!
They are the very worst, by far, company i have ever had the misfortune to deal with - they are rude, don't respond to anything, overcharge you, it would be easier to name anything they did right. When we moved office, they managed to set up two accounts for us (even though we had returned their machine and bought one of our own) and we almost got taken to court as they just would not believe that we did not have two accounts. It took 5 months to get them to send an updated rate card for the machine. The latest is that they have raised the cost of resetting the meter from £6.52 to £14.88 - no warning,so if you only put in £30-40 of postage, you are paying almost half of that in charges. Total and utter exploitation of their monopoly. I know of no other company that imposes such huge increases without even the courtesy of a letter to inform you in advance.
No one at the company ever takes responsibility for sorting anything out. In the last two years I have probably sent around 50 letters faxes and numerous calls - none have ever been answered. I even wrote to their MD and he didn't do anything either. They are the only company I deal with that seriously raises my blood pressure and leaves me fit to kill. I get so frustrated by them - they have a total monopoly on the ink and postage resetting and they are exploiting small companies who were misled hugely by PB and Royal Mail into thinking that franking machines would help their business. We are rural, miles from a post office, so we got it for convenience but the amount of admin time spent sorting out invoices and other service issues almost outweighs any benefit. I wish I could charge them £25 a letter like the banks for every letter I have had to write to them.
The staff at the call centers just don't care - I have never known worse call center staff - they just take notes but nothing ever happens, they never ever reply - or do anything. Even when you get a named person to send things to it makes not the slightest difference, might as well be talking to one of my donkeys (they at least reply).
The only company whose incompetence matches PB is BT Broadband, but at least they don't have a monopoly. Unless you are happy to throw away the equipment and start again with Neopost, you still have to deal with PB to get the meters reset. When the deal with Neopost/Royal Mail/Pitney Bowes was set up they were duty bound to act fairly, reasonably etc. They have certainly not done that.
Anyone who can avoid this company like the plague, they could endanger your health.
having terrible problems with Pitney Bowes. never used them before and only been with them 1 month. can take ages to get through on the phone and when I finally do I get greeted with rude uncaring staff. they keep saying we haven't paid them when we have, we keep sending them proof of payment again and again. and they have messed up our invoices. I email the customer care and remittances but get no replies at all. it just pisses me off so much when companies get away with this sort of [censor]. it shouldn't be allowed. they're causing me and my busy colleagues massive headaches and grief over their sheer incompetence and we have more important things we need to do than sort out Pitney Bowes mess.
Pitney Bowes has been probably the worst company l have ever dealt with. On going issue about trying to top the machine as they say payments have not been received, which they have as they were paid by bacs. Last five times l have phoned them to lift restrictions so i could top up. each called lasted 30 mins at 5p per minutes. Call centres abroad, they have no idea can hardly speak English.
i would sack them all. You can not speak to any one in U.K.
.Wonder when this will get ressolved..
LIARS & FRAUDS & CHEATS, unfortunately they will only stop when they destroy and bankrupt enough people and nations they there is nothing left for them to STEAL ! How can any government (USA) believe that by allowing such blatantly dishonest corporations to be good for their economy?! We are in Canada and dealing with the same Pitney Bowes problems here as well...see my story below.
NO CONTRACT, and NOBODY is capable of resolving anything, and it's just a huge waste of time...even despite the fact Pitney has no legal claim to pursue...luckily, they made a huge blunder and sent me a refund for $252 by mistake. So, now they are willing to talk because they want it back.
PBowes phone offer for postage machine, got machine, discovered upon set up it did not do what was promised. Called to return machine same day.
Found out after the fact that Pitney Bowes used 3rd party for initial sales call. Asked for recorded conversation, but never got it. Told them same day postage machine was set up that it did not do what was promised. Complained many times in writing, but never got a written reply. They finally came to get machine much later which was still in box from day 1. Called customer service, and they agreed to cancel account and waive all charges. Never got any sort of contract anyway. They later reneged about cancelling the service, and continue to say we owe 1 year...never seen any agreement or contract to date. Never get any reply to my e-mails. No physical address, only PO BOX 280, Orangeville. No longer have the postage machine and they keep threaten with collections for a product that was falsely promoted.
Pitney Bowes overcharge heavely on Ebay sales, the do not only charge for customs and tax but also a lot for handling. Second problem with them is, they do not specify tax and customs, so, if you have a business and can get the tax back, forget it, nothing to get back. For me, this is the and of doing business on Ebay. If Ebayers send normally, I pay tax and customs to the postman or any other delivery sevice and get a specifyed invoice, so can get the tax back. I do not no why Ebay is killing deals fro m business to business this way. To me Pitney Bowes is theft.
I have been in business for 30 years and I have never encountered such a terrible company as Pitney Bowes. Every time my Franking machine performed a check on available funds, this would normally be followed by a PB sales assistant telephoning me to inform me that the ink needed replacing and I was due to order more labels. Rubbish - their labels and ink are vastly overpriced and you can buy the same quality for a third of the price. I don't use my franking machine much these days and prefer to email my invoices. With this in mind, I decided to cancel my franking machine contract, at least I tried to cancel my contract. After numerous attempts to call PB 'customer service' (that's a joke) and being kept waiting on the phone for up to 40 minutes, I was eventually told that I could only cancel my contract by letter or email. On the 23rd of March, I sent an email to this effect and received an automated response: 'Thank you for contacting Pitney Bowes, we are receipt of your correspondence, this is being dealt with by our Customer Relations Team and you will hear from them within the next 48 hrs'
I heard nothing back from them until yesterday (20th April), when one of their incredibly rude staff called me to ask me why I wanted to terminate my contract. After spending the next 10 minutes telling the young lady exactly why I would never deal with her company again, she told me in a very aggressive manner that I now owed £9.30 'maintenance' fees. As I own the franking machine and my account with Pitney Bowes is actually in credit, I asked how she could possible now make another charge, especially as I had cancelled the contract over a month ago. I also pointed out that nobody had bothered to contact me within 48 hours. I did not receive an apology, just total rudeness and a demand to collect MY franking machine so that it could be returned to Pitney Bowes.
I would like to personally deliver my franking machine to the boss of Pitney Bowes and tell him exactly why people like myself will never use his company again. Pitney Bowes is an outdated company with poor service and very very rude staff. I look forward to the day when I read that they are no longer in business.
I agree that Pitney Bowes is a terrible company. They charged double what we agreed the rental fee would be then charged interest. The phone to the customer services Department resulted in a 23 minute call, all on a premium rate line. Subsequent series of emails, letters and recorded delivery letters resulted in no response whatsoever. Eventually I just sent the machine back to the managing director Mr Jelly with an invoice for the amount that I have overpaid. I'll let you know how I get on but I'm not holding my breath. Easily the worst experience I've had from any company in the UK.
Pitney Bowes is a disgusting corporation to deal with. Every month they make the same 'error' on our invoice and over charge us by $20. Every month we call to adjust and they do the adjustment. Their machine is slower than hand applying stamps, and any 'savings' the machine claims to give you are lost 10 fold on paying for ink, monthly fees, and any other insane fee they try to sneak through hoping that you won't call them on it. I've convinced my entire office to switch to Postal Champs (http://www.paperdirect.com/Postal-Champ-Stamp-Applicator/-141655) pay $25 once and never pay again. You might lose a few cents to over stamping by a penny or two, but today at work the stupid Pitney Bowes machine wasted $4 on postage because it failed to alert me when it ran out of ink.
And no, I don't work for Postal Champ, I just hate Pitney Bowes. fair andbalanced on the other hand clearly works for Pitney Bowes, all he does it troll this web site for them, just check out some of the other swill he has posted defending the evil corporation. I will actively tell anyone who listens to never deal with them.
Had the some problems with our photocopier through PB. They overcharged and even double charged us for our service contract on the machine. When they couldn't even keep it running properly we finally decided to just buy out the rest of the lease. Then they wanted us to pay thousands of dollars in penalties. They also tried to refuse to let us keep the machine even though there was a $1 buyout in the lease. Total crooks.
I too had problems with Pitney Bowes. After years of not realizing that there was another supplier a Neopost rep called on me and convinced me to give them a try. We have been very happy with their equipment and service. And they were considerably cheaper because they don't have the BS charges! I won't go back to Pitney Bowes ever!
We had a very rude obnoxious engineer to deal with, his name is Ray clarkson in the Harlow branch he never resolved our companies problems all he did was give us the brush off and tell us a load of lies, it seems Pitney bowes care diddly squat about there customers.
We quickly changed to Neo Post thanks to Ray clarkson
Urge everybody - stay away!
I am writing this complaint in regard to my postage by phone account with Pitney Bowes. Below is their address.
Pitney Bowes
2225 American Dr
Neenah, WI 54956
I cancelled my account back in Feb. 2006. When I contacted Pitney Bowes over the phone I told the customer service representative specifically that I needed to cancel the account, which they agreed. Later on they sent me an invoice asking me to pay $50 for them to pick up the postage meter. There was nothing on the original lease about a pick up fee so I called them again. They told me that this is their company's policy and if I don't pay the pick up fee they can't process my cancellation. I had a credit of over $300 on the account so in order to get the credit back I paid the fees. Since they are a big name in the postal industry I assumed that they would credit me back the remaining balance after my return was processed. But I was wrong. On June 11th, 2007, 1 year and 4 month later, I received a statement from Pitney Bowes. It shows on the statement that I have a remaining balance of $315.49 on my account. Also they charged me an account maintenance fee of $50 for a CANCELLED account! Feeling furious I contacted the customer support and spoke to Josh. He said altough my account was cancelled they did not know whether I would need a new meter in the future or not so they kept the money in the account. I said I never asked for a new meter how could they make such an assumption. He said people do this all the time so to save trouble they kept my money! And since there is money in my account it is considered active and a maintenance fee is charged. I then asked him how I can get my money back. He said I have to submit a separate refund request by fax or mail. He later send me a link to the request by email, but he did not refund me the account maintenance fee.
I can not believe that I have to send a separate refund request to get my money back. If you cancel a credit card or return a merchandise to a store, do you ever need to send a separate refund request? The equipment return fee is even more absurd. I need my money back including the account maintenance fee of $50. And I urge everybody who wants a postage meter to consider other alternatives.
Kaibo Hu
Playcom, Inc
Orlando, FL 32804
I have attempted to reach out to the support department in regards to returning an out dated postage meter Model K7MO Serial #0683704, an unused replacement postage meter Model HZ00 Serial # 0083835, and cancel my account.
Customer # [protected]
Replacement unit HZOO was shipped 02/16/23 order # [protected] Delivery # [protected]
Avoid Pitney Bowes! If you are a small business, they take advantage of you and have you enter into a five-year contract. A couple of years into the contract they start contacting you to tell you that the machine you have is obsolete and you need to upgrade. The machines do not functions smoothly and there is always a problem. The PB machine we had prior to this one had problems also and that is how we ended up with a new machine and extended contract. If you agree to take a new machine when they tell you your machine is obsolete, you then extend that five-year contract further out. In looking at all the fees and lease charges, you actually pay more for postage annually than you would just buying stamps and going through the post office. We have contacted PB to just send the machine back and pay out our contract. They refuse and say that we will have to lease a new machine and extend our contract for five years or keep the machine we have and keep paying until our contract is up. Our internet service provider asked us to unplug the machine and not use it because of trouble it is causing. We have paid for postage through PB but cannot use it. They also said if we return the machine now we will have to pay an early termination fee in addition to paying the contract out. Therefore, we have to mark our calendar to contact them three months prior to the contract end and tell them we want to return the machine and they will give us instructions then. Never ever deal with Pitney Bowes if you are a small business!
My package been sitting in NewYork since June 9th with no update they are a scam. You can’t get a hold of them and they won’t send my package to usps
It’s been nearly a month and the package had not arrived. Totally unacceptable
Tracking
4204301692612927005433000063303813
Shuttrfly uses pitney bowes, don't worry i'm giving them the same complaint.
I was emailed notification my order was "on the way", oct 12
today i checked tracking and see that pitney bowes has no
such tracking number.
At shutterfly site i see pb hasn't picked up the order.
My advice to shutterfly Corporate, get a legitimate carrier.
The Pitney Bowes delivery lockers at 4170 N. Marine Drive, Chicago. IL 60613 (The Waterford Condominiums) seem to be malfunctioning as I am missing 3-6 recent Amazon and USPS deliveries. The doorman claims that would explain the stale locker back-up.
Please advise.
Thanks,
Theron Picketts - 14K
theronpicketts@yahoo.com
I sent a parcel on September 27th to Miami USA from Worthing in the UK. So far, the only tracking information is; "Tracking details uploaded"
The package has now been in transit for 48 days, the recipient has not received it, and there is no tracking information available.
The tracking number is; UPAAB000000373788126
Please advise.
After numerous -- AND I DO MEAN NUMEROUS -- attempts to do so, we "finally" were able to close our account completely several years ago with PB, it was actually 2012. I accidentally ran across this complaint board and remembered the nightmare we went through dealing with this horrible, horrible, horrible, horrible company. Still, to this day, just the mention of their name in my presence is very traumatic. It would take a complete book, maybe a volume of books, to accurately describe what we went through when we decided to close our account because the price was so prohibitive. Just let me encourage anyone who thinks any of the above comments are exaggerated - I promise you they are not!
I recently worked in the Corona branch and was terminated on July 7 due to following rules and observing numerous counts of negligence from employees and supervisor I would like for my complaint to be reviewed
The thing I hate MOST about PB is their billing--who can freaking understand it--they have more numbers than I do underwear--there's your PB account number, your postage meter serial #, which, by the way, doesn't match your bill if you EVER upgrade anything on the machine, your PP number, your install # and 50 other damn numbers---and, your PP account, you cannot increase your credit to avoid the "overage" fee unless you get a bigger machine--what? Then of course, there's the reserve account, which I was told is automatically pulled from for postage if it's funded--only to find out that they supposedly needed my company's Tax ID number updated--again, what? It has never changed in all the years we have been with PB. I'm soooo fed up! And you cannot understand their bills and online is even worse!
Overview of Pitney Bowes complaint handling
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Pitney Bowes Contacts
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Pitney Bowes phone numbers+1 (203) 356-5000+1 (203) 356-5000Click up if you have successfully reached Pitney Bowes by calling +1 (203) 356-5000 phone number 0 0 users reported that they have successfully reached Pitney Bowes by calling +1 (203) 356-5000 phone number Click down if you have unsuccessfully reached Pitney Bowes by calling +1 (203) 356-5000 phone number 0 0 users reported that they have UNsuccessfully reached Pitney Bowes by calling +1 (203) 356-5000 phone numberHeadquarters+1 (800) 367-5690+1 (800) 367-5690Click up if you have successfully reached Pitney Bowes by calling +1 (800) 367-5690 phone number 0 0 users reported that they have successfully reached Pitney Bowes by calling +1 (800) 367-5690 phone number Click down if you have unsuccessfully reached Pitney Bowes by calling +1 (800) 367-5690 phone number 0 0 users reported that they have UNsuccessfully reached Pitney Bowes by calling +1 (800) 367-5690 phone numberEmployment Verification+1 (877) 822-0996+1 (877) 822-0996Click up if you have successfully reached Pitney Bowes by calling +1 (877) 822-0996 phone number 0 0 users reported that they have successfully reached Pitney Bowes by calling +1 (877) 822-0996 phone number Click down if you have unsuccessfully reached Pitney Bowes by calling +1 (877) 822-0996 phone number 0 0 users reported that they have UNsuccessfully reached Pitney Bowes by calling +1 (877) 822-0996 phone numberSmall Business Marketing+1 (800) 327-8627+1 (800) 327-8627Click up if you have successfully reached Pitney Bowes by calling +1 (800) 327-8627 phone number 0 0 users reported that they have successfully reached Pitney Bowes by calling +1 (800) 327-8627 phone number Click down if you have unsuccessfully reached Pitney Bowes by calling +1 (800) 327-8627 phone number 0 0 users reported that they have UNsuccessfully reached Pitney Bowes by calling +1 (800) 327-8627 phone numberSoftware Solutions+1 (855) 727-7386+1 (855) 727-7386Click up if you have successfully reached Pitney Bowes by calling +1 (855) 727-7386 phone number 0 0 users reported that they have successfully reached Pitney Bowes by calling +1 (855) 727-7386 phone number Click down if you have unsuccessfully reached Pitney Bowes by calling +1 (855) 727-7386 phone number 0 0 users reported that they have UNsuccessfully reached Pitney Bowes by calling +1 (855) 727-7386 phone numberPresort Services+1 (800) 243-7824+1 (800) 243-7824Click up if you have successfully reached Pitney Bowes by calling +1 (800) 243-7824 phone number 0 0 users reported that they have successfully reached Pitney Bowes by calling +1 (800) 243-7824 phone number Click down if you have unsuccessfully reached Pitney Bowes by calling +1 (800) 243-7824 phone number 0 0 users reported that they have UNsuccessfully reached Pitney Bowes by calling +1 (800) 243-7824 phone numberSupplies+1 (800) 522-0020+1 (800) 522-0020Click up if you have successfully reached Pitney Bowes by calling +1 (800) 522-0020 phone number 0 0 users reported that they have successfully reached Pitney Bowes by calling +1 (800) 522-0020 phone number Click down if you have unsuccessfully reached Pitney Bowes by calling +1 (800) 522-0020 phone number 0 0 users reported that they have UNsuccessfully reached Pitney Bowes by calling +1 (800) 522-0020 phone numberCustomer Service+1 (800) 243-7800+1 (800) 243-7800Click up if you have successfully reached Pitney Bowes by calling +1 (800) 243-7800 phone number 0 0 users reported that they have successfully reached Pitney Bowes by calling +1 (800) 243-7800 phone number Click down if you have unsuccessfully reached Pitney Bowes by calling +1 (800) 243-7800 phone number 0 0 users reported that they have UNsuccessfully reached Pitney Bowes by calling +1 (800) 243-7800 phone numberReserve Account+1 (800) 962-4088+1 (800) 962-4088Click up if you have successfully reached Pitney Bowes by calling +1 (800) 962-4088 phone number 0 0 users reported that they have successfully reached Pitney Bowes by calling +1 (800) 962-4088 phone number Click down if you have unsuccessfully reached Pitney Bowes by calling +1 (800) 962-4088 phone number 0 0 users reported that they have UNsuccessfully reached Pitney Bowes by calling +1 (800) 962-4088 phone numberRates& Updates+1 (866) 235-9627+1 (866) 235-9627Click up if you have successfully reached Pitney Bowes by calling +1 (866) 235-9627 phone number 0 0 users reported that they have successfully reached Pitney Bowes by calling +1 (866) 235-9627 phone number Click down if you have unsuccessfully reached Pitney Bowes by calling +1 (866) 235-9627 phone number 0 0 users reported that they have UNsuccessfully reached Pitney Bowes by calling +1 (866) 235-9627 phone numberGlobal Shipping Program Customer Service+1 (800) 732-7222+1 (800) 732-7222Click up if you have successfully reached Pitney Bowes by calling +1 (800) 732-7222 phone number 5 5 users reported that they have successfully reached Pitney Bowes by calling +1 (800) 732-7222 phone number Click down if you have unsuccessfully reached Pitney Bowes by calling +1 (800) 732-7222 phone number 1 1 users reported that they have UNsuccessfully reached Pitney Bowes by calling +1 (800) 732-7222 phone number67%Confidence scoreAccount Support Lease Accounts+1 (800) 228-1071+1 (800) 228-1071Click up if you have successfully reached Pitney Bowes by calling +1 (800) 228-1071 phone number 0 0 users reported that they have successfully reached Pitney Bowes by calling +1 (800) 228-1071 phone number Click down if you have unsuccessfully reached Pitney Bowes by calling +1 (800) 228-1071 phone number 1 1 users reported that they have UNsuccessfully reached Pitney Bowes by calling +1 (800) 228-1071 phone numberRental & All Other Invoices
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Pitney Bowes emailssoftware.support@pb.com100%Confidence score: 100%Support
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Pitney Bowes address001 Summer St., Stamford, Connecticut, 06926, United States
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Pitney Bowes social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Pitney Bowes contacts
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i understand shipping delays..but not sending a pkg.. damn!! what is your excuse?
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I have been an Office Manager for over 20 years and have never had an issue with a vendor like Pitney Bowes. We acquired a company with a lease from Pitney Bowes. I need to break the lease due to we already have a machine in place with another company. For months I have requested bill that is broken out to cancel this account. I am still waiting 5 months later. I have spoken to a multiple people at the company and continue to get the run around. I will never use nor recommend this company to anyone.
I am having my own bad experience with pitney bowes. I have a rental agreement with them and I have gone from bad problem with a meter to accounting errors. Their record keeping caused my account to be sent to a collection agency. Here is some background. I paid rent on the first meter for a full year without having use of the meter. The support team was unable to help and they finally determined that the equipment was defective and I returned the meter. They attempted to accommodate me by sending me a new meter and reducing my monthly rental. I sent them a check in April 2012 and never heard from them again. Their telephone representatives are terrible and I was assured that nothing was owed. When I check my account on line, it did not show that a payment was due. In January 2013 they took three payments out of my bank account in two days. I always paid monthly. I had to remove my debit card from the account because they planed to take 8 payments out of my bank account in January. When I spoke to a representative back in January 2013, I thought that they acknowledged their error and was allowing me to make up the payments by paying double payments each month. I have paid double payments each month and now that I am a few months away from being current, they turned my account over to a collection agency and requested that I return the meter. I told them that I would return the meter back in January and I was discouraged from doing that because we have a payment plan. I am more than happy to pay them the $60.00 that I owe and return the meter with the return service they finally sent. I can say from my experience that they are great liars and are not the kind of people to do business with.
I am sorry for your loss. However, a lease is a lease and must be settled but the estate or paid in full. Lesson learn on "leases", read the terms and conditions and do not blame a 90 year old AMERICAN COMPANY. ALL oher meters are made overseas...
Watch Diane Sawyers made in America if you doubt the impact of support own country.
Maybe you should proof read your posts before calling someone ###ed. Also maybe try capitalization. If you're going to complain about a company at least make yourself look educated.
half the people, that work at pitney bowes is ###ed. thats why they have so many issues. the management is rude, liars and they think there superman.