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Philippine Long Distance Telephone [PLDT] / incompetent service

1 Philippines

I've been a PLDT customer for 3 mos. now and has a problem since Day 1. From the misleading Speedster Plan 1299 to the incompetent phone and email reps. I have been calling everyday for almost 2 weeks now for I have no service. I have been told that I used up the 50gb allowance in my plan for the month of Oct. 28 to Nov. 28. They didn't even bother to check my usage history, which if they did, they'll see that I haven't used the service since Oct. 12. How can I magically used 50gb with the modem off? I have told the useless phone and email reps that they need to correct this problem first and no one listens! They keep saying they'll follow up but heck no one really does! I still receive a text message that the case has been escalated to Network Engineers for data testing which they woulf just close as soon as they see that the volume allowance was used up! It's a nonstop cycle of stupidity among the customer service reps and it's really getting on my nerves!

Ko
Nov 13, 2016

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