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Philippine Airlines Ticketing Office, Dumaguete, Negros Oriental / request ticket refund

1 Dumaguete, Philippines

Hello, we booked a flight with PAL from Dumaguete to Manila at 10, 45 am on November 20, 2018. This flight was cancelled because of missing income flight. Since we had a connection flight from Manila the same day at 5, 00 pm, we had to book a flight with Cebu Pacific scheduled at 12, 30 pm. After we return from Singapore we went to their office the following week and ask for refund (appr. 7000 + Pesos).in the meantime we went there three times to cash the amount, however, every time we have been told: sorry, we had no sales, thus we can not pay to you. No sales at around noon time? I could imagine what might be the reason.
It is almost impossible to contact Philippine Airlines in Manila. What would be your advice?
Thanks + Best regards
Vivian and Holger Lau

Ho
Dec 16, 2018

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