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Philippine Airlines
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1.4 314 Reviews

Philippine Airlines Complaints Summary

32 Resolved
282 Unresolved
Our verdict: With Philippine Airlines's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Philippine Airlines reviews & complaints 314

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J
9:56 pm EST

Philippine Airlines filthy airplane

On December 21st myself and my wife traveled from LAX to Sydney with a layover in Manila. Flights were with Philippine Airlines. We arrived in Sydney on December 22nd after almost 25 hours of travel on a filthy airplane (cover on the back of the seat infront of both of us was falling off and looked like multiple pieces of chewing gum stuck behind it), the TV was not working in our section of the plane from LAX to Manila (notified air hostess and advised there was nothing they could do, advised radio was an option) and to top it off the pillows we were given on the plane were filthy, appeared to be blood on the pillows, we checked multiple before finding two that appeared clean. We obviously took photos of all these details. On arrival in Sydney we discovered our baggage was lost. 4 days later they showed up, after Christmas day (so no presents for the family on December 25th!) and Philippine airlines solution was to offer us $76 (Australian dollars), in Sydney this didnt even cover the basic needs e.g. toothbrushs, clean underwear etc...

I travel several times a year internationally and this was by far the worst experience i have ever had with an airline... Really really bad experience on 4 very bad but expensive flights. for both of us these flights cost $5K (US dollars!) After this experience I would strongly recommend anyone to avoid this airline and stick with the main players like United... they are not much more expensive and you will not have to worry about your health!...

Thesen guys should really consider tidying up these planes.

Photos are attached

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3:15 am EST

Philippine Airlines irrelevant documents

January 13, 2016 Tuesday.

My sister and my dad have to travel 3-4 hours road trip to get my bloody ticket where in fact theres a away office only 5 mins and i gave my sister my passport as its the only document that they would need to get the ticket like i always had with previous purchase but unfortunately they were asking more than that asking for a resident card which I DO NOT HAVE and when i gave them the only paper that the australian department of immigration they came back to my sister as its not good and we cannot issue the ticket?! WHAT THE FCUK?! i have been travelling in and out since 2013 with the same visa and passport WITHOUT NO PROBLEMS! they should only be issuing tickets nothing like this! spend more money on calls and text just to clear everything but still no good.

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12:31 am EST
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Philippine Airlines refund of ticket

this is a follow up complaint from my original inquiry about getting a refund for my cancelled flight on the 27 th December 2014 booking reference QHGZEN with Philippine Airlines due to me missing my departure i re booked my flight booking reference DIWAOL the agents on the phone told me to contact you regarding a full refund minus a cancellation fee .
I would be grateful if you could look into this matter for me .

if you require any more information please feel free to contact me my e-mail address is [protected]@gmail.com

I look forward to you handling this matter

Mr Simon Carr

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2:51 am EST

Philippine Airlines airline tickets

I purchased a Phil Airline Ticket in 25 Jul 2014 for a flight schedule of Feb 15 2015 - return March 7 2015 (Sydney - Manila). Due to work commitments, i can only have a 10 days leave. When I talked to Zignal Travel (Blacktown NSW) about my dilemna in 01 Dec. I was told that I have to pay $400 to re-schedule my flight to 18 Feb 2015 (departure for Manila) and 28 Feb 2015 (arrival from Manila). I followed this up again in 07 Jan 2015 and the price for rescheduling my flight has gone up to $470. Can any sane person give me a logic about these cost for rescheduling a flight. All I can understand is a matter of keyboard strokes on the computer checking the available flight and seat availability which might take just 10 minutes and I have to pay $470? Zignal says it is Philippine Airlines policy but I dont think so. This is just a complete rip off. The ticket was paid for, and I was not cancelling my flight. I plan to travel on a weekday meaning my weekend seat would be occupied by another passenger since more people travel weekends. I think this attitude of PAL or the Travel agency amounts to bullying and arrogance. So many airlines are offering flights for around $700 for that period and I wouldnt be paying a total of $1220. I wish PAL and Zignal review their stupid and useless policies.

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1:40 pm EST
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Philippine Airlines canceled flight and no answer

We bought two tickets to flew in the Philippines from Cagayan de Oro city to Manila on 31, March 2014. We come to the airport on time, we got boarding pass, but the reject the flights all the time, later and later, until it was passed 7 hours, they canceedl our flight and the flight after it that was the last flight in that day. So we missed our connection flight on that night, from Manila via Hong Kong- Moscow to Tel Aviv. Aday later when we arrived Manila we needed to rebooking a new flight and we find only flights after a week. So we needed to take Hotel for a week and to pay for food and transportation and other expenses.
When we come home we sent a registered letter to Philippine Airlines and we asked them to pay about all the expenses that we spent, and no answered come. We send to them mail about it but still no answered. Then we wrote a letter to the office of the Department of Transportation to asked thier help.
The answered of Philippine Airlines to the government office was that " PAL is not the operating carrier of this flight which we complained.
I want to tell you that we have certification from Philippine Airlines that they confirm about cancelling our flight.
All the people who read our complained need to think good before taking flight with Philippine Airlines.

Patishi Eliahu

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8:22 pm EDT
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Philippine Airlines delayed booking confirmation

I booked for a domestic flight on around Aug 28/29 2014. A msg on the site indicated a system error. I assumed .my booking was cancelled due there was no e- ticket/ Receipt issued since. Abt 2-3 hrs before the flight on Sept 2, I was given a confirmation by e-mail. I want to refund my payment via CREDIT CARD due I already booked on another airline on the very same day on Aug 29 before i was not given a confirmation earlier by Philippine Airlines.

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Reynaldo C. Gonzales
, PH
Feb 14, 2011 11:05 am EST
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I purchased a one way ticket from zamboanga to cebu departure date
is April 13, 2011 last Feb. 13, 2011. However, I did not receive any
confirmation receipt in my email address. Below is my email add:

carrey1894@yahoo.com

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Yancee Garcia
, US
Jan 04, 2015 7:44 pm EST

Mariam L.Garcia ticket no.[protected], [protected], [protected], i want to travel but the immigration stop me, pls.refund my ticket or extend my tickets validity until next year.thanks and hoping your kindness reply

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CORAZON PONCE
, PH
May 13, 2014 6:47 am EDT
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Hi, I would like to ask your help to get in touch with the proper people who can handle my full refund on my tickets that was cancelled due to their schedule changed. I have sent several posting to philippine airlines and they have not replied back to me to as what is the status of my request. Thank you.

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Roschelle
, PH
Mar 27, 2012 4:21 am EDT
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I have sent 4 emails to wecare@pal.com.ph (PHILIPPINE AIRLINES complaint service center) regarding my complaint starting March 24 but I have not received any reply upto this time. Time is running out. What should I do?

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kagumea
, PH
May 11, 2015 1:30 am EDT

I had experienced, similar to this. But of course they will deny it that their website had a problem and still get your money or charge you with cancellation fee. https://www.youtube.com/watch?v=tWOZL6pSnNY

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Razzel Galos
, PH
Oct 09, 2012 12:20 am EDT

I purchased a round trip ticket from manila to Tacloban City last Sept.9, 2012 and from Tacloban to manila last Sept.23, 2012 but the ticket i buy is only a promo in Flyin.com, and the airline that my brother arrived is Philippine Airlines it cost only P475.00 and i purchased through credit card...but i did not receive any confirmation receipt in my email address...and i was shock when i receive the total cost in my sister credit card is P5, 514.85..what will happen?i need a explanation to the Philippine Airlines company..

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Razzel Galos
, PH
Oct 09, 2012 12:16 am EDT

I purchased a round trip ticket from manila to tacloban last sept.9, 2012 and from tacloban to manila last sept.23, 2012 but the ticket i buy is only a promo in flyin.com, philippine airline it cost only P475.00.and i purchased through credit card...but i did not receive any confirmation receipt in my email address...and i was shock when i receive the total cost in my sister credit card is P5, 514.85..what will happen?i need a explanation to tne philippine airlines company

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radiumdude
, SG
Mar 27, 2012 5:41 am EDT

write your email again, this time include the following address in CC: jaime_bautista@pal.com.ph (president and COO). Yes, he may not read this but his email address may compel others to do their job.

And finally: don't fly philippines airlines

cheers

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12:05 am EDT
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Philippine Airlines charge twice on my debit account for purchasing airline ticket

Last Aug. 11, 2014 I purchase PAL ticket online using my BDO Debit Card with reference number WKTTJD from Manila to Dumaguete for Aug. 14, 2014 PM flight worth Php 3, 053.00. But sadly the following day as I check my savings account I was charge twice the same amount. I call the BDO Costumer service immediately and said she will make a report and send me dispute letter form to be filled out and signed and send back to them. I followed what she instruct me and it takes about 35days to refund as what she said. The following day I went to my Branch were I open my saving account to address my complaint and they told me to call the Philippine Airline Hotline. Then I call the hotline and gave mi this website to file a complaint and refund the same transaction. Hope this will help.

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12:05 am EDT
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Philippine Airlines refund & unresponsive customer service

I booked a flight for a friend from Manila to Hong Kong however I was told my payment could not be verified. After many phone calls to PAL I was told the flight had been unticketed and the booking was cancelled. The payment was taken from my credit card so I called again and was given an email address to request a refund. I also spoke to the credit card company who confirmed that they had authorised the payment and gave me the authorisation code. I have sent emails asking to be refunded but not had a response. The booking reference is CRQULD.

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Sha Viloria
, US
Jan 13, 2016 7:35 am EST

Were you able to get your refunds? Same thing happened to us, my husband tried to book flight melbourne-manila on 17th dec 2015, there was an error on the system so it was not ticketed but next day we found out that it was creditted on our credit card. We have been asking for reversal since then but up to now they are saying that they are still doing investigation and that PAL was not credited with the amount $2500 . I have verified with the bank here in melbourne and confirmed that the payment has been done and authorised. I have been so stress because of thus

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gemmiechoa
, PH
Nov 25, 2014 3:21 am EST

Hello Nobby151, I am wondering if you are able to get your refund? My cousin experienced a similar incident with PAL because of their system error. The transaction was unfortunately done using a debit card so his cash was deducted immediately. We complained on October 30 but up until now, PAL still did not give us any update yet. So I am just wondering if their refunds are just extremely delayed or if they really have no plans to pay us back. Thanks!

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MariaCorazon
, US
Sep 28, 2014 9:20 pm EDT

The same thing happened to us.Our reference QJSSAP. We were rushing to reschedule our flight at the local ticketing office in Singapore. The ticketing office told us that we did not complete the payment and so there is no ticket. We then made alternative arrangement. However, when we came back home, we realized that they had charged the card for the reservations. We call the manila customer service and they refused to make a refund and refused to even make another booking at a later date.

When we kept bugging them for a whole day, they finally said the only thing they could do was to issue us the original ticket and that we would have to than rebook for the new dates. Even that they kept delaying it literally till the last minute of the rescheduling window and then after issuing the ticket, when we tried to reschedule they were charging us almost the same price as our original ticket.

We'd have enough of this bull and decided enough of talking to these con artistes. Really shameful service for a national carrier.

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Lourdes Gumboc
, PH
Sep 17, 2014 6:42 am EDT
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I would like to get a refund of my PAL Round Trip Ticket Record Locator's CJBABU flight dated today Sept. 17, 2014 Manila-Tacloban, Tacloban to Manila .

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2:39 pm EDT
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Philippine Airlines delayed flight

I'm Benigno Saus and I was one of the unlucky passenger on PAL flight PR 105 from San Francisco bound to Manila. This was June 18. The flight was supposed to depart at 10:30 pm . Every body was ready for boarding and they called for all passengers on wheelchairs to board. But the flight got delayed due to mechanical issues. The 1st announcement was delayed by 2 hours which will be 12:30 am and then 2nd announcement was 4:30 am, and then they finally they announced that the flight will be canceled ti'l the next day at 1 PM. During this waiting time they only gave the passengers soda and biscuit for snacks. They did not even attend to the passengers on board that are on wheelchairs. Stating that " They are not asking for anything." The service was really poor. They don't have any counter measure for that type of problem. They charged all passengers with a ticket price of $1600 for that flight and that's the treatment they got. They did not even arrange hotels for the passenger to stay during the night. Most of us came for away stayed on the airport awake, no place to rest. They gave us food voucher. We just bare with it because we have no choice at that time. But the treatment we got was really substandard. When we got home they gave us a flight voucher worth $200 only to be used for plane tickets and expires on July 2015. This was given to those poor passengers at the time of arrival which they are all exhausted from travel with jet lags. Not mentally stable to complain. I still have my voucher today. This is the last time I'm flying PAL. That's why the voucher is no used to me.

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12:11 am EDT
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Philippine Airlines ineffective ticketing personnels

I am writing with great hopes that you take immediate action with the incident that happened this morning. My family had been patronizing philippine airlines for so long now, especially with our flights to the usa. We had been very happy with your company's services until this morning. And I can't tell you how embarrassed and disappointed I am with the incident. I arranged a flight for my german friends to coron, names marco and melanie sauer. I specifically told them to buy tickets from pal because of the quality of services pal has given us. So I bought tickets last saturday (Smx) and even if half of the trip wasn't covered in the promo period, I bought the tickets for them (Mla-coron-coron-mla-mla-cebu-tagbilaran-mla). I asked about the extra 20 kg luggage and they told me to pay in any ticketing office for the extra luggage before their flight so it will only be 350.00php for each bag (20kg). So on jul 10 (A day before the flight), my brother went to the ticketing office (Ayala alabang-petron) and paid for the extra 20 kg luggage but the lady said my brother could only pay for the mla-cebu and tagbilaran-cebu because they do not have a tag for coron (?!) and that the passengers may just go to the airport. She said the fee in the airport will only be about 700.00 php (But they paid 3, 700.00php!). So earlier (Jul 14) in the airport while checking in for coron they were charged with php3, 700.00. My friends were so confused and already frustrated with the 3, 700.00 fee in the pal check-in counter. The pal check-in personnel (Ground stewardess) kept on insisting to me that they had to pay that much. So they paid that amount because it seemed like there was nothing more to do. If we had known we had to be in the airport 4 hrs before the flight (Because that was what the airport pal personnel told them) to avoid these fees then we would have done it. But we weren't told about it earlier!). I even asked your employees from smx and ayala alabang twice and they gave me different instructions. When we called the main office (Jul 14), they told us that the ticketing office in which we paid for the extra luggage (Ayala-alabang-petron) should have let us pay for the coron flight, that it shouldn't be that expensive and we should go back to that ticketing office to pay for the coron-mla additional luggages. So why wasn't it allowed?! So we went back this morning (Jul 15) to the ayala alabang pal ticketing office ang again they said prepaid check-in is not allowed. This is all so confusing!

We never had problems with these things before in our domestic and international flights with pal. I don't understand why this is happening now. Such a waste of time and money! I want to bring this to your attention and would await your response. It is so unfair to be paying for such an amount because of a mistake in your employees' part. It is so humiliating to my german friends to be caught in that situation with the most esteemed airline in the philippines, the flag carrier, and the worst part is, it wasn't their fault. They will go back to manila on the 14th and I refuse to believe they will need to pay the same amount. I am demanding for a refund of the overpriced luggages they paid for or if you have a better idea on how to account for your own employee's ineffectiveness in doing their job, then we want to hear that as soon as possible. I hope that the philippine airlines would recognize the respect that we had for the company, take immediate action and inform us on what you can do.

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11:45 am EDT
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Philippine Airlines fault plane

I had a flight last week which is a 1 hour flight.
This turned out to be a depressing, stressful and disappointing 18 hour journey .
Main complaint is the lack of care and attention given from staff to waiting passengers.
We actually boarded the flight a little late and then sat there while the pilot was doing his checks and to find out he had problems. He told us for our safety we need to get off and wait for further instructions.
We all sat in the terminal building again and there was another announcement inside. This was the last announcement given for the whole morning and afternoon.
The only announcement after that was a food call at 11am and another about 3pm.
I have to ask at the 11am one to see what is happening as we were not told anything else as to what will happen. The man giving out the food said i need to see the front desk which i did and the young man explained he himself does not know what is happening. He said we are waiting for Manila to tell us.
I asked if i can get transferred to another flight which your company only has 2 flights per day.
Cebu and Air Asia have a lot more flights which they were not willing to transfer me.
We were just left in silence and no care what so ever.
i see some people being sent to other flights for the next few hours but i was made to wait .
i am so disgusted with the company and staff.
It carries the Phillipine flag but they are great disappointment.
The 0720 flight turned out to be a 2300 flight and not get to Manila till after midnight.
That makes it a 16 hour travel time not including the need to wake up early and lack of sleep in the morning and unable to sleep while i am waiting in case there is a call which never came.
They totally wasted one whole day of my relaxing holiday and i never gained rest for the rest of my holiday as i was always trying to catch up on sleep with insomnia. They really know how to spoil a persons holiday.
Plus the cost of my taxi waiting at the airport since 0800 and a waste of a days hotel cost.
i am so sad to say they are the worst airline in the world.
No one can mess a flight and customer service as much as they did and their people did that day.
Also forgot the mention their bad flight times being changed after i booked it.
I really hate this airline from that day.

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2:27 am EDT
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Philippine Airlines lack of blanket for late-night flight

On 9th May, 2014, I took airplane from Cebu to Seoul, Incheon airport.
It was 1am in the morning and the airport and airplane was very cold, so I asked for blanket before the aircraft took off.
Later, I was informed that the blanket is not for every passenger and they have no more blanket at all because blankets are for children.

I cannot understand the reason of 1. What kind of problem the Philippine airline has with blankets so they refuse to carry for all passenger on board, 2. If it is a policy of Philippine airline of not carrying enough number of blankets for all passengers then why they prepared one for each person when I took a flight from Seoul to Cebu.

Above all, I was very upset about the attitude of the crew that she did not show any interest on my inconvenience at all.
I already complained about the low room temperature of the airplane and requested for blanket.
My request had been ignored and when I made second request she went to check but never came back with answer.
As my seat was at emergency door so it wasn't difficult to locate me at all.
After meal, I went to the toilet, shivering with cold, I saw so many grown-ups with blankets under very warm air, that the heating does do nothing on the seats next to the emergency door.

I find it indifference and ignorance of the crew. Thanks to her, I had light cold and ache all over my body after the flight.

I want to have sincere apology and reliable explanation from the cabin crew and Philippine airline on this happening,
and if I take this Airline next time, specially late-night flight, I hope to have proper blanket for every passenger on board.

As I post this on this site, I send complaint e-mail on Philippine airline as well.
I will wait the response of Philippine airline until this Friday, 16th May, 2014
and see if they can convince me.

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shipian huang
, PH
Dec 16, 2009 9:51 am EST

my flight at 5:25pm, on 16th DEC 2009, the plane is PR331, ticket by philippine airline.when i get my baggegd which to consign the luggage in the airport.i find my bag was already open, and it seens someone open.while i go to my car which driving by my drier.i see that my sellphone and money in the bag was lost.someone get it!the worker in phippine airline get it!

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JOSEFINA C. ALTAMERA
, PH
Jul 09, 2014 8:10 pm EDT
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ticket refund for passengers RUDY D. ALTAMERA & JOSEFINA C. ALTAMERA per details:
Booking Reference#DOLVEC, ticket#[protected] date issued June 23, 2014, flight details June 28, 2014 Davao-Manila flight#2812 & June 30, 2014 Manila-Davao flight#2813 cancelled flight due to medical reasons.

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11:59 am EST
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Philippine Airlines airline company cancels a flight and dont give refund

I booked a ticket for my mother and paid in full more than two months ago. The flight ticket I purchased is flight PAL 0113, LA to Manila, has a connect flight PAL 0382 from Manila to Guangzhou, with a lay over time about 2 hours in Manila airport. However, just a few days ago, our agent told us that Philippine Airline canceled our flight 0113, from LA to Manila, therefore caused a misconnection on my schedule flight. They forced me to accept another flight which let passenger to wait at airport for more than 8 hours, plus passenger has to get her baggage and find another terminal and re-check in for connection flight. My mother, the passenger, travels alone, cannot speak English, and has no experience for international flight. I have called many times to ask for assistance or just to cancel the flight. I explained the situation and complaint to the airline company and travel agent, but they all kept telling me that it is nonrefundable for this ticket, and any assistance we asked for is subject to additional fees (i.e. we asked to get assistance for my mom to transfer to connection terminal in Manila). This airline company is non-responsible for their fault, neglecting the passenger's need. Most importantly, this whole inconvenience is caused by the Philippine Airline, not us, the customer. I require a full refund or I will take legal procedure to safeguard our right. My email: mcen.[protected]@gmail.com

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tisha2015
, AU
Jun 18, 2014 4:36 am EDT
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Philippine Airlines gave me my itinerary nd flight confirmation without asking my reservation code. Is there no policy in safety and confidentiality of information. This is not acceptable, it means anyone can access it

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ceeu
midlands, GB
Mar 18, 2014 12:04 pm EDT

Inform the airline company that you are going to escalate this case to aviation consumer protection if you won't get the refund and reimbursements for all the expenses incurred because of their lapses.

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11:45 pm EST
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Philippine Airlines very corrupt airlines

The ticket was issued for the wrong date and they would not change it. I was at the airport and they were of no help. I fly 100, 000 miles per year. I thought I would avoid the United layover to Manila. Philippine Airlines phone number is a dead number. They are the worlds greediest and worst airlines! Never fly PAL. They are only in business because Filipinos fly with them because of the name of the airlines. Very corrupt airlines!

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8:04 am EST
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Philippine Airlines double receipt

Paki cancel po ang flight na nagka doble doble manila-butuan-manila travel date is May 1, 2014 to May 11, 2014. Very big amount ticket same place same date, noong nag online kami expired ang message kaya palagay kami na walang confirmation tapos ngayon nakita ko ang receipt 2 pa. Pls. help to refund both.

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Kenneth C Edwards
, PH
Sep 29, 2014 9:49 pm EDT
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I attempted to book a return flight to Dumaguete on August 30. With Philippine airlines.
My credit card was rejected by Philippine airlines because of an error
processing the payment. I tried again with the same result.No Tickets were sent to me and my wife went to the booking centre at Cubao the next day and they also confirmed that the payment had not been made.
However when I received my credit card statement I was billed for both attempts to book the flight. 2 payments of 9703.00p ea.
I did however manage to book the flight online the next day at 10311.00p and was also billed for that transaction.
I visited there office and asked them to reverse the credit card billing for the 2 tickets I never received
with no results. I just got brushed off by some desk clerk.
The said they don't have records of the bookings even thou I provided them with the booking codes. Where does one go from here?.

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Kenneth C Edwards
, PH
Sep 29, 2014 9:39 pm EDT
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I too have had a problem with Philippine airlines whereby I attempted to book a return flight to Dumaguete on August 30.
My credit card was rejected by Philippine airlines because of an error processing the payment. I tried again with the same result.
However when I received my credit card statement I was billed for both attempts to book the flight.
I visited there office and asked them to reverse the credit card billing with no results. I just got brushed off by some desk clerk.
The said they don't have records of the bookings even thou I provided them with the booking codes.

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10:59 pm EDT
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Philippine Airlines refund

Joel dayao
Flight mnl-sgn, sgn-mnl
Ticket no. [protected]
Cancellation of my flight booking and getting my ticket payment refund

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Update by joel v. dayao
Oct 18, 2013 7:53 am EDT

why you dont have any response

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Rudy D. Altamera
, PH
Jul 16, 2014 1:14 am EDT

TICKET REFUND FOR PASSENGERS RUDY D. ALTAMERA & JOSEFINA C. ALTAMERA CANCELLATION OF FLIGHT DUE TO MEDICAL REASONS PER FLIGHT DETAILS TICKET#[protected] ISSUED JUNE 23, 2014, JUNE 28, 2014 FROM DAVAO-MANILA W/ FLIGHT#2812 & JUNE 30, 2014 MANILA-DAVAO W/ FLIGHT#2813. PLEASE EMAIL ME FOR YOUR REPLY OR FEEDBACK PLS...PLS...PLS...at hiviewresources@yahoo.com or josie.altamera@yahoo.com.

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JOSEFINA C. ALTAMERA
, PH
Jul 09, 2014 8:20 pm EDT
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Ticket refund for passengers: (spouses) josefina c. altamera & rudy d. altamera per details: Booking Reference#DOLVEC, ticket#[protected] date issued June23, 2014, June 28, 2014, flight#2812 Davao-Manila, June 30, 2014, flight#2813 Manila-Davao cancelled flight due to medical reasons. please email me at josie.altamera@yahoo.com or jcamarketing@yahoo.com for your reply.

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josefina altamera
, PH
Jul 01, 2014 12:49 am EDT
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Requesting for refund for passengers Josefina C. Altamera & Rudy D. Altamera bound for Davao-Manila June 28 & Manila-Davao June 30, 2014 per Booking reference# DOLVEC with ticket#[protected] issued on June 23, 2014- cancelled trip due to medical reason. Hoping for an immediate action.

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josefina altamera
, PH
Jul 01, 2014 12:40 am EDT
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cancelled trip due to medical reasons

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Erica Alpuerto
, PH
Dec 19, 2013 11:40 pm EST

We are requesting for refund, 2 round trip tickets reference # BFIMTN the passengers name are Jennifer Tan Alpuerto and Catherine Tan Alpuerto with the ticket no. [protected] and [protected] JED-MNL, MNL-JED. Dec 22, 2013 - Jan 05 2014. Sila po yung nag book online sa jeddah and he asked me to process it here in the philippines. Yung marerefund will be use for my enrollment. I earnestly request your kind approval of our refund request. One of your staff advised to email in this website. Hoping for your response.

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Philippine Airlines ticket refund

I would like to have a refund of an unused ticket, dated sept28, 2013, from vancouver, canada to manila, naia.. arrival sept30, 2013.. fare basis code:xlpr6mpv.. booking class: x... I purchased this eticket for my nephew, patrick arcilla.. I bought the ticket via metrobank visa card... my nephew decided to pursue his studies in canada, thus not using the ticket going back to the philippines.. I know there are penalties to be paid.. but im sure some amount can still be refunded. thank you.

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Markus Meyer
, PH
May 18, 2014 7:40 pm EDT
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During October 2013 I wanted to fly from Manila to Dumaguete with Philippine Airlines. Upon check-in the lady there wanted to see the credit card which was used to pay my ticket. Since this was the credit card of my secretary I could not present this. Therefore Philippine Airlines forced me to pay for another ticket, which I did at the local office of Philippine Airlines right at the airport Manila. They promised me, that the will refund to the credit card of my secretary within a few days. Now it is May 2014 and no refund has been done. So I went to the office of PAL at Dumaguete City and I tried to contact the Refund Office of PAL by e-mail and phone. There nobody answers the phone and nobody replied to my e-mail. Since I saw in the internet PAL has scamed and victimized many passengers already. Therefore I warn everybody to fly with Philippine Airlines which is a bunch of shameful liars and Philippine Airlines is obviously a criminal institution. I will demand my refund now by use of a lawyer. If the planes of this airline is maintained the same way they do business, then better stay on the ground.
Markus Meyer, Dumaguete City, Philippines

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Julieta Bernales Manliguez
, PH
Dec 16, 2013 8:59 am EST

Good day. This is a follow up of my request for refund of my Pal ticket # [protected]. Passenger name is Mrs. Julieta B. Manliguez destination is Tagbilaran - Manila ( round trip) flight date is October 15, 2013. I had sent a request last october 18, 2013 for refund of my payment due to the earthquake that strikes Bohol on the date of my flight.
I am hoping for a consideration of my request, please contact me by my mobile number [protected] and email add julietamanliguez@yahoo.com
thank you.

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joel v. dayao
, PH
Oct 17, 2013 7:03 pm EDT
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Goodday this is Joel V. Dayao i would like to cancel my flight MNL-SGN, SGN-MNL with ticket no. [protected] ManilaHo Chiminh City Vietnam, , and i would like to get refund for my ticket payment.. please contact me.. cel no. [protected] and email add.. joeldayaomahal22@yahoo.com

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Philippine Airlines $400 over charge

I am trying to reschedule my flight and my ticket specifically says a $200 penalty fee but when I try to reschedule my flight the customer service says they have to upgrade my flight and have to charge me an additional $400 making my total charge $600. BUT the day I want to rebook for is the same price as my original ticket so when I tell them the price is the same, PAL customer service just says they don't have access to the internet price and have to raise my ticket the additional $400 to the higher fare...

If PAL, Philippine Airlines, is going state that there is a $200 penalty fee then they should honor that price if the changed date is available at the same price as the original ticket. But for them to force you into a higher fair simply because they don't enable you to change your flight on the internet is completely incompetent, dishonest, and bad business.

I will definitely be calling my credit card company to dispute the additional charges and possibly try to get a full refund.

And after this I don't know that I will use PAL again just to validate my concerns and not give them the privilege of getting my future business.

PAL is definitely the worst airline that I have ever dealt with on ticketing and customer service.

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11:44 pm EDT
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Philippine Airlines refund of $1,254.90 due to duplicate booking

Attention: Kron 4 News Complaint Dept.
The last card I could think of because BOFA Dispute Department doesn’t want to open a dispute charged in my behalf for reason that I bought a non-refundable ticket. Please, help me to get a refund of $1, 254.90 from Philippine Airlines I have two bookings under my name one is paid by me and the other one is paid by Mr. Anupam Awasthi, CEO of the company I’ve been working for 4 years.
I summarize for you the detail of my flight schedule and provided you as well some documentations that the charged on my Boss credit card was authorized by him.
Follow up are all the supporting documents that may help you to understand and to see a clear picture in my case.
1) copy of our business cards - Anupam ( who authorized his cc to pay my airfare ), Maral ( who booked my flight on March 7th) and myself.
2) copy of Mr. Anupam Awasthi’s credit card and driver license which I need to present to PAL employees to register my ticket in compliance to their policy because someone is paying for my ticket..
3) copy of my bookings referencing #CEVGMB
4) copy of e-mail communication with PAL employees
5) copy of excel sheet detailing the information of my flight schedule in a comparative format 6) copy of approved vacation
The documentions above will serve as a proof that my bookings was legitimate. Also, this will give
you enough confidence that the purpose of my trip are on a fixed period approved by my Boss.
I am truly believe that my case is exemption to the existing policy of PAL because it doesn't fit and if it doesn't fit you must open the case and dispute the charged on my behalf …I am screaming for help...but BOFA dispute dept shut the door for me and give me a heart breaking news that they cannot open a claim because the ticket is a non-refundable.
I am a resident of USA known as the Champion of Justice where people are treat fair and morally right. But where is justice if I PAL will forfeit my money. I strongly believe that you can beat the system of PAL with the proper chose of words you will convince them to refund the full amount immediately because that is the right thing to do as this should be treat a duplicate payment. If PAL forfeit my payment I am winding up paying my ticket a whooping $2, 682.44 ($1, 254.90+37.64+$1, 389.90).

Where is the justice that I break the law/policy here? Yes, the ticket I bought is a non-refundable? Did someone paid for my ticket? Yes, under Mr. Awasthi and under my Bofa cc, so PAL is receiving two payment
For the same person, right? The same time frame although different booking so on May 8th I will be
at SFO airport then how can I used the ticket I bought on May 9th if I am already at PAL airplane?
Do you think that there is justice in my case if PAL won't refunded $1, 254.90 + $37.64 charged by BOFA
as foreign transaction fees.
The refund total of $1, 292.54 will be my pocket money for my 7 days vacation as my siblings in the Philippines are all broke. I am hoping that you and I have the same conclusion that my case is a special one. Who will say NO to a free ticket to the Philippines, this is a form of incentives because I did not get a raise last year. I was working when he ordered Maral to booked me using his credit card and I am so afraid if I told him that I already paid my ticket so I keep quiet thinking that I can refund it without any problem but I was wrong PAL was so greedy this is our lifestyle in the Philippines you cannot get a refund for any item you bought there is no 30 days grace period I hate Philippines but I have siblings and friends over there. Please, help me I know they will listen if you get involve in my case. That said, you will make my vacation a happy one and I am grateful for that.
Sincerely,
Amelia R. Gregorio
Cell#[protected]

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Update by Amelia123
Mar 30, 2013 12:34 pm EDT

Refund of $1, 254.90 was received from PAL on 03/29/13. Please, remove my letter as I managed to get a refund.

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Philippine Airlines passenger neglect

Dear Sir/Madam:

A pleasant day to everyone concerned. I have been your recent passenger this March 7, 2013 from Manila to Los Angeles via PR 102. I must say that it was one of the friendliest crew I have ridden from all of my travels. There was an unfortunate incident though while enroute this particular flight. I have passed out twice on the plane;I was seated at 67F. I wasn't feeling very well so I decided to get up to have a better blood circulation and as soon as I hit the aisle I immediately lost consciousness. I have no idea how long I was out but when I started to regain myself I started heading towards north of the plane where the closest restroom was located. Right before reaching it I passed out again and unfortunately no one was there to help me until I slowly regained consciousness again. It was the worst feeling to be alone and helpless in an unfamiliar surrounding. I was still able to return to my seat and slept. When I was feeling better I went and seek help to the first flight attendant I encountered. I told her of my mishap and she said that a passenger actually saw me and reported the incident to her. She made her documentations and said that she checked on me but I was asleep when she saw me. I asked that my wound on my face be cleaned because I felt that I had a facial abrasion and that it needed to be cleaned. I was afraid that it'll get infected. She said that they have nothing onboard to clean it but offered her own personal antibiotic to at least use on my wound. 3 more other flight attendants were going in and out of that little space where they took me but no one had the knowledge on how to treat the situation. In the meantime I was asked to just leave it alone like that and it will heal faster that way. The good thing though that they were all courteous but what about the first-aid that I was trying to seek? Even the head attendant didn't address my situation but instead kept offering me food since part of the reason I passed out was from lack of sleep and maybe from not enough intake of food. My dad had just died and its been days that my family have been grieving from his demise. Anyhow, until this other steward came by the name of Dan who thankfully remembered having a betadine somewhere. When he came back with it they did not feel confident touching my wound because it was quite big and fresh. I had to do first-aid treatment to my own self while reassuring myself deep within that I'm going to be okay. They then asked me if I wanted to do an incident report in order that after disembarking the plane that I can get further assistance. So after all these I got to Los Angeles left the airport but no one approached me for any more medical assistance. This is where I start to worry because this is one of the most frequent incident that you will encounter. An international flight without a proper first-aid kit hence training on how to deal with situations I have just experienced. Mr. and Ms PAL officials it could have been a more grave situation and I just wish that someone had step in to have handled it better since obviously I wasn't even 100% all together to decide and to treat my own wound. Anyone who saw me and learned about my experience were all disappointed! I brought myself to an urgent care the next day because I just didn't want to chance any possible condition that could worsen after that accident. There is surely a lot of room for improvement that could be addressed based from this. I would like to know how any of the right officials would take the necessary steps so that this will not happen again. I will leave my contact information below and please use it because I would like to know. My agitation and apprehension about PAL worsens each time and that I hope these concerns get to the right person possible.

Sincerely,

Gillian Bigornia
[protected]
[protected]@gmail.com

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Update by Joy Calimpon
Mar 14, 2013 1:22 pm EDT

Hi Airboy007,
Thanks for the suggestion and I did email them with that address but did not get any response from them. It just doubled my apprehension towards their management because it seems like my concerns were all just thrown out of the window. If there would be a better avenue to voice out my concern kindly post it here so I could put this issue to rest and hopefully does not happen to anyone again.

Thanks,

Ms. Bigornia

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airboy007
, PH
Mar 15, 2013 9:48 pm EDT
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Yes there is an alternative. PAL has customer feedback forms which should be available in any of the PAL flights both domestic and international. It should also be available in PAL ticket offices too if I am not mistaken. They also have a Customer Relations Office [protected], fax [protected] as an alternative to the email.

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airboy007
, PH
Mar 14, 2013 9:30 am EDT
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Hi Ms. Bigornia,
I would suggest that you forward your concern to wecare@pal.com.ph so this can be addressed. I believe there is a First Aid Kit on board in all flights and there should be enough loaded on board in every flight. Just a personal thought. I hope you are feeling much better now and I am sending my condolences to you.

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