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4.3 3046 Reviews

PetSmart Complaints Summary

96 Resolved
542 Unresolved
Our verdict: With PetSmart's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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R
10:08 pm EDT

PetSmart grooming

June 12th I called the grooming dept and spoke to fernando. I was told that they were booked out for 2 weeks, so I went on line and booked for the next day. Russell was given the service of furminator a $58.00 service by danielle on june 13th. His neck and head had not been brushed or cleaned at all. I immediately contacted them and was informed I would need to speak to the manager. She called the next day, which was friday and told me she couldn't do anything because the repair needed to be done the same day of service. It didn't matter that I was told I had to wait for her call. I have been taking russell to banfield and petsmart grooming for four years and this is the 3rd incident with the grooming department. It's time for a new groomer.

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2:48 pm EDT

PetSmart grooming

To The Complaints Board:
My dogs were groomed on 6/1/19 and I took the pictures on 6/3/19.
The first two pictures show the bruises on my male dog, Chubbs, who was groomed by Eileen. By 6/3, the face bruise was still showing, but when I picked them up on Saturday night his whole face was a pinkish color. When I asked what happened I was told they had to remove ‘buggers' from around his eyes. I don't have a problem with that but I don't think it was done correctly. When I remove those deposits I usually soften them with a warm cloth before removal. His face looked like they had pulled the hard tears directly off his face.
When I got him home on 6/1/19, I noticed that Chubbs kept walking with his butt lowered to the ground, and starting running around in rapid bursts then would lie down on the tiles. He seemed very agitated but did not cry out in pain when I massaged his stomach or his back. He also didn't seem to want to stand for long periods and gave trouble to eat.
The next day I observed him with the same behavior and decided to call PetSmart on Sunday afternoon (6/2/19) to find what had been done to him and to complain about what I was observing. I found out that an Anal Expression has been done and I wondered if that was the reason for his strange behavior. It was suggested that I bring him in to redo the Anal Expression but I refused. I also noticed the redness near his anus but did not realize until 6/3/19, that the bruising extended all down to between his hind legs. When I forwarded the photos to the groomers, I was told that the bruises were ‘only' razor burns. I have been applying coconut oil to his bruises since Sunday and hope they bring relief as they clear up.
The third picture is of my female dog, Sadie's chest. Sadie was groomed by Trina. Her bruises were much smaller but still visible after three days. She did not show signs of distress but no one wants to see bruises of any kind on their pet. Other than that my only real issue was that her pubic hair had not been cleaned off but I did that myself on Sunday. I have applied coconut oil to her bruises.
The location offered a discount on my next grooming but I will not be taking my dogs back there again.
This is my second try with PetSmart after Chubbs was badly bruised on his chest a couple years ago by a groomer at PetSmart Camp Creek. I started taking him to an independent groomer but both dogs developed a fear of him that I was not happy with so I had to look for another option. Someone told me that the Fayetteville PetSmart was better than the others so I brought them there. I spoke with Brianna at length about my concerns which also included notifying her about an issue Chubbs has with his legs. I was very satisfied with their first grooming which was done by Brianna personally.
Since then, I cannot say that I have been impressed with the quality of the work done on them and this last time has of course been the worst.

Regards,
Michelle Mason-Chapman

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6:11 pm EDT

PetSmart rude associate in the fish department el segundo ca. petsmart

The associate who regularly works in the fish department was maybe having a bad day. When the associate was contemplating my choice of desired (all community) fish, she rudely questioned my ability to choose suitable fish for the tank size. Unknowingly she had no reason to question anything as i am experienced. I am fish keeping for more than 7 years and have multiple tanks. I desire only respectful behavior in the work place. Deanna Horton [protected]@yahoo.com

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10:17 pm EDT

PetSmart poor service

My mother and mentally ill 23 old brother went to the pet smart located on 865 Jackman Street, El Cajon CA 92020. My brother wanted to look at the snakes but my mother was convincing him that it is not the best idea. My brother insisted on looking at the snakes so he requested from the employee to show him the snakes. The employee refused stating that since my mother does not seem convinced about buying the snake she does not want to waste here time by showing him the snake. My brother kept begging the employee to show it to him and she kept refusing, even my mother requested her to show it to him and she kept saying no. Due to this incident my brother went home very agitated and his mental state worsened. This employee refused showing my brother the snakes because she felt that he might not buy it and did not want to waste her time, but making my brother's condition worse by agitating him and letting him beg her for a long time is okay. To make the matter worse, my brother choose a tranchula which he did buy, however another employee came buy and asked if he was going to buy it and he said yes then in a very rude way she told him and my mom that if they want to buy it they have to buy everything else that comes with it such as the heat generator and other things.
These employees can not treat human being with decency and respect so how do you expect them to treat pets.

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5:29 pm EDT
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PetSmart I am giving a compliment - not sure where I can do so... so here it is-to whom it may concern,

My Cane Corsa and I have rediscovered Pet Smart recently, and I wanted to send out a heartfelt appreciation to Sacramento's Pet Smart on Watt and Arden...they REALLY came through for me and my Service Dog-Diva!

We went in this morning 4/27/2019 approx. 9:30 am, I walked in enjoying the clean, calm, morning atmosphere as we walked down isles being greeted by staff all over the store-it was AWESOME! Diva is just 5months old so she was enjoying the environment, the different animals she met...it was a morning I look forward to, we have done it more recently because her Vet is right in the store as well...man it's a dream come true!

Then I go up to pay and it's a problem! But God is good and so are people! Jose who had helped me as soon as I walked through the door by taking me to the items we wanted, and he gave me knowledge about it all! He helped us and so did Josh, they were VERY patient, and the staff helping were sooo sweet to both me and The Diva-and then Jose himself helped us load up, we felt like Royalty and LOVED...we appreciate you, Gentlemen & Staff thank you ALL for coming to work today and everyday possible and we look forward to our next visit at OUR- Pet Smart on Watt/Arden!

Blessings
Diabetic&The Diva

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5:07 pm EDT
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PetSmart 55-gallon top fin starter kit tank

I bought and set up a Top Fin 55-gallon tank, Petsmart makes the tank, that had an 11.75" X 22.75" black plastic top, then tried to find a glass top replacement to no avail. PetSmart's customer service said they don't sell a glass top that size. Guess what? No one else does either! What a joke! they said to go to a glass cutter. Why would a company make a product and not sell a replacement top that utilizes the expensive lighting systems that they sell that require glass tops?

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3:01 pm EDT

PetSmart fish

I always shop at this location never have issues with any of the employees. On 4.14.19 around 3:00 p.m. i encounted and issue with what i guessing was the manager over the fish department she said she was. I was two gold fish and first thing she ask was what size tank do you have i ? I have never been ask that question i just wanted my fish so told her im really not sure. When i got up to the counter to check out with Two gold fish, airstone, pump, hose. I was then told that my fish would nor come with a guarantee because i was not sure of my size of tank. So i said that's fine i left the fish and i went down the street to Petco who dont ask my size and instead of just 14 days they give 60 days. So this is the thanks i get i will not be buying any more fish from Petsmart.

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12:29 pm EDT

PetSmart grooming

An employee called me the week of April 1st to let me know that the grooming dept was having a special and to bring my dog in for a wash/dry and nails done. He had been there before for nails so it was not a big deal. Appointment scheduled for 3pm. I show up a few minutes early and was told to please walk around in the store because the groomer was not there and that it would be a few minutes. I go back 15 minutes later and my groomer still was not there because she needed a ride to work. They said to leave the dog there and they would be working on him next. I get a call an hour and a half later that they only washed him and could not do nails because he was too hard to handle. Which he goes faithfully every month to get his nails trimmed so he is not a newbie. I went and got him and they were not apologetic and I even spoke to the store manager Brad and he was not compassionate or caring about the time delay or that it took that long to wash him. 15 pound short hair dog. I will never go back to Petsmart for anything due to the poor customer service.

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7:10 pm EST

PetSmart overcharged and rude cashier

Brought 16lb bag science diet adult cat food to counter. Cashier Riley rang it up and the price did not match what the sale price on shelf was marked. Returned myself to section to recheck price and it was what I had told her. She was obviously "bothered" that she had to provide a refund. I did not appreciate the fact that I had to check it myself and just for the record don't call your customers mam.

.

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7:36 am EST

PetSmart dirty store

Dropped my kitty off @ Spring Hill, FL Pet Smart Banfield 7:30 this morning
Walked by to see the cats up for adoption
The kitten pen litter box looked like it had not been cleaned out for days
The women's restroom was dirty also.
Seat nasty and garbage filled to the brim
Also, Banfield keeps my kitty too long in the day for a wellness checkup
Am seriously considering going elsewhere

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2:09 am EST

PetSmart pets hotel

If you love your pet DO NOT use Petsmart Pet Hotel. I'll start by saying I've been a very regular customer of PetsMart for some 15 years, spending upwards of $3, 000 per year in supplies, grooming and boarding. I've also supported PetsMart charities in a big way. I've seen first hand, a decline in all areas of service, friendliness and cleanliness. But my most recent experience should frighten ALL pet owners. I can only classify my most recent experience at the Tucson/Oracle Petsmart PetsHotel as gross neglect and possibly pet abuse.

Feeding instructions were not followed, grooming instructions were bungled and to make matters worse, my pet was returned drenched in urine (legs, head and underside soaked in a wet yellow urine stench that filled the store). The neglect was so obvious, that even other Petsmart customers were aghast.

My dog was dropped off healthy and very clean (bathed the day before). I had even taken pictures of my dog the day he was dropped off. I've uploaded "before and after" pictures so that other pet owners can see a white dog turned urine yellow over 25% of his body.

During the stay at the PetsHotel luxury suite (their top level boarding package), I got no calls regarding my dog to report any issues with urination, grooming or food. In fact, we called to check-up and were told all was going great.

Once I saw the deplorable condition my dog was in, we approached the store manager to get answers, things turned even more nightmarish... even as long-term loyal customers our treatment was unprofessional and deplorable. In fact, members of the PetsMart staff and management "teamed up" denying any wrong doing. The blame was "somehow" thrust back at us. We were told we must leave the store immediately.

Once home, it took me 90 minutes to bathe my "yellow" pet and there are obvious signs of trauma as I observe my dog. The smell was nauseating. How PetsMart staff could miss this, I do not know. How long our dog was forced to live in a urine drenched environment, I do not know. But this was too extensive to be a short 30 minute mishap, this looked and smelled more like a 5 hour or overnight drenching.

The next day, 24 hours later, there is no return call from PetsMart. We called PetsMart and attempted to explain the horrific experience. Not to argue, but to be constructive and help figure out what went wrong. Yes, we wanted a refund, but this was not a matter of money, it's was a matter of animal welfare and trust. In the eyes of many this would classify as animal neglect or abuse, pure and simple.

Once the store manager (Maureen) was reached, it was immediately appearant that she was on a mission to blame us (somehow) or blame our dog (somehow). She justified allowing a dog to stay urine drenched for 3 to 5 hours... that was ok with her... just the nature of the business, she proudly exclaimed. She eventually agreed to refund the complete boarding and grooming fee… but next, went on to BAN US and my dogs from the store!

This manager had zero interest in our pet, zero interest in investigating what happened... instead it was all fingerprinting and covering up. There was no compassion expressed for animals, no listening to their customers' experience and no interest in fixing the underlying problems that were exposed. Photos, videos, audios? ...she had no interest in exploring what had happened. Instead, "We were not a good match for their store" - here's your money back, shut-up and get lost, forever.

I won't belabor this issue as I think I've made my point… but I would strongly discourage anyone from using PetsMarts PetsHotel boarding or grooming services. Even if you have had ok experiences in the past (as we have over many years). Here are the questions: can you trust them, will your dog be neglected or mistreated, is it worth risking your beloved pet and being blamed for everything even when the care was in their hands? Maybe you can get your money back, but a traumatized pet and the stench of urine you'll have to bring back home is not what any conscientious pet owner deserves. Shame on PetsMart, their staff, their groomers and especially their abhorrent management.

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8:16 pm EST

PetSmart customers service

I asked if any cages were on sale I'm told idk they are marked so I find some but I want to know if they are missing peices I'm told idk so I ask for a yes or no and he walks over and says oh this is not on sale it's on wrong self ok fine he takes it and walks off I still need help the other cage has two different prices for same cage i walk around can't get no help i have to wait in a 10 min line for the 3rd time to ask for help with no results two other employees standing there never ask if we need help worst customer service ever

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1:20 pm EST

PetSmart website changing price on people

I went to checkout today with 13 items in my cart and as soon as I hit "checkout" my cart doubled in price. Based on the comments from their facebook page, its happening to a lot of people. Bait and switch? I called customer service and got blown off by two different people including the manager Adam Daily. Posted a comment on their facebook page and they delete it. Then I noticed others posting and their were deleting all their comments.

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8:13 pm EST

PetSmart groomers not following customers directions

I took my dog to PetSmart in Savannah on Victory Drive to be wash and groom I specifically told the groomer mr. Eddie not to cut my Schnauzer beard. When I came to pick him up he did the opposite he cut my Schnauzer beard shaved his legs he looked awful. My dog did not look like a schnauzer. Mr Eddie told me that my Schnauzer wouldn't keep still if that was the case he should not have tried to groom my dog. Instead he butchered up my dog and took my $62. I will never take my dog back to PetSmart groomers

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4:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

PetSmart discount cancellation for veterans

Been advised that the start of 2019 PetSmart will no longer give discounts to Veterans. I know that this is not a great amount of money we are talking about here, it is more about respect than cost.
I have been an active customer of grooming for many years and have generally been satisfied with PetSmart. I have had some issues with attitudes in customer service but tried to ignore and go about life. Have been advised over the years of certain "discount days" that vary by store or whomever you inquired with. Last grooming we were rudely advised it was the wrong day and that PetSmart was doing away with Veterans Discount the first of the year.
This is not really a monetary thing as it is a disrespectful issue. Not sure how many people work in corporate office that have been in military or understand the "disrespect issue" or question how the corporate issue can get passed on to other business's who also may follow suite.
Again this is not a monetary issue with VETS, throughout the years in the military you continually run into the lack of respect by consumers, business or the enemies you are against in protecting the country and the American people and values. I can't imagine this being a big MONENTARY ISSUE with PetSmart. This is the type of thing that starts companies and the people from remembering why they are free and recognizing WHY.
If you haven't been there you wouldn't understand the forgetfulness and lack of respect. PetSmart and all other companies in the United States worry about sexual, racial and other issues but can be quick to forget the VETS, again this is sort of an issue that you need to be there to understand.
I have been there and know a little more about serving and duty, but if these companies react like this then it need be time for VETERANS and their families to quit supporting these companies. Their are other companies to provide the same services and I for one will stop using PETSMART or other companies that have these attitudes. I would hope that all VETERANS and families would take issue with this and follow my lead to stop using these business's.

PETSMART has become Anti-Military and we should start using only supporting companies.!

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dduality
, US
Nov 23, 2018 2:26 pm EST

Are you honestly completely inept? All of the veterans I've met could give less of a [censored] about their discount if they went somewhere that didn't have it. Yes, it is a courteous thing to do, but in no way is it a mandated thing. It's their company, if you don't like it go elsewhere.

As icemanfist stated, doesn't seem you care a lot about your country if you're [censored]ing over this.

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icemanfist
, US
Nov 21, 2018 10:42 pm EST

IF they are doing away with Discount days they are doing away with discount days. If you went the wrong day for grooming then they are going to tell you. Nothing rude about not giving you what you want. Grow up. Just because you did not get what you want does not make one rude. It seems like you only joined the military to get discounts and benefits. Not because you care about your country. You are true shame and embarrassment to those that served because they want to make a difference. You seem to have a big ego and think you are owed things.

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3:59 pm EST
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PetSmart pet grooming

On Monday, November 12, 2018 I got online and made an appointment for my dog to get a bath, furminator treatment and nails clipped for 2:30Pm same day. When I got to the store I was informed that the person who does bathes had called off today. They could still get my dog in but it would take 4 hours. My dog is 13 years old and that is not an option. The fact that appointments weren't checked that morning and that I wasn't called to reschedule before loading up my old dog to me is unacceptable. This is very bad customer service. Unfortunately this is not the first time I have had issues with this salon. They cancelled another appointment on me while I was standing in the lobby there a few months ago with my other dog. I have found a different groomer for him as he needs groomed every 6 to 8 weeks. My old guy today simply needed a bath and a good brushing.. 4 hours really? Very disappointing. My dogs both currently eat Authority brand food. After today's experience.. I will be finding another brand of food for them and Petsmart has seen the last of my money.

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11:05 am EST
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PetSmart disrespectful and discriminatory work environment

I am pregnant and i was working in the grooming salon in petsmart store #0453. I informed the managers of my pregnancy and due to not having insurance asked to take it easy with certain dogs since i hadn't been to a doctor yet, this is my first pregnancy and i already suffer from epilepsy and high blood pressure. The managers seemed to understand but yet continued to deduct my hours to literally almost nothing. On Saturday November 3, 2018, i was booked with numerous large dogs in a short amount of time and had expressed not being fully comfortable with that due to the fact that some of the dogs had never been to the grooming salon before. I informed the managers and they asked that i contact an Assosciate to come in and help. I told them if they couldnt come in that it wasn't a big deal and when they responded saying they were busy i said Nevermind but the associate took it upon herself to text me extremely innappropriate and uncalled for texts on how i "needed to work harder and that they have helped me repeatedly even though i haven't seen them in 2 months time and told me how they understood i was going through things and how i couldn't just handle the job." The treatment and statements made towards me AFTER i expressed the medical condition is ridiculous and honestly extremely disrespectful.

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Jim Nunez
, US
Nov 12, 2018 12:53 am EST

Goes to prove how the employees are treated at PetSmart. Look at store 0574 in Moorestown, NJ. It's been over a year since the employees and managers lost their jobs. No one asked or investigated from corporate why it happened. Goes to show that we have no rights as employees. We have no resolve.

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5:32 pm EDT
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PetSmart grooming salon

I brought my Rottweiler (who is not aggressive) for a bath and furminator. They tell me that they will not be able to do the furminator because of her temperament and gave me attitude while asking "is she aggressive in general or just towards other dogs?" She barked and playfully growled at a dog getting his nails trimmed because she wanted to play, not to be aggressive. They then tell me that they will only be able to bathe her, not do the furminator that is really the only reason I brought her in. I told them that the furminator is the only reason I came in to which they responded "well we'll try, but with her temperament, I don't know that we'll be able to." The groomer who was telling me this then says "you'll have to wait for someone else to get her, I'm not going to handle her because my hand hurts."

Upon returning to pick up my dog, they tell me "next time we suggest you bring her during the morning of a week day when it's not as busy since she's aggressive." My dog is not aggressive, she's never hurt anyone or any other dog. She barks and gives a playful growl because she wants to play and if you read her body language, you can tell she's not going to hurt anyone. I don't appreciate the attitude I was given by the groomers. I will not be returning from grooming services at this location again.

1417 W. I-240 Service Road
Oklahoma City, OK 73159

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Call the Waaaambulance!
, US
Nov 03, 2018 5:55 pm EDT

Um... Your dog was growling... How do the groomers know when she is going to become aggressive? They Don't know. All they heard was your dog barking and growling at another dog. The groomer doesn't know if she is playing, or getting ready to attack... So next time, wash and groom your own dog.

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2:02 pm EDT

PetSmart fish department

I have been into aquatics for many years and every time I go to Petsmart It's never a good experience but I always give them another try, until this experience I will never go to the fish department again! VERY SAD! Every tank is sad! No decorations to help fish hide when they are stressed, every tank had a dead fish or one that was very close to being dead, one tank I specifically went there for all the fins where nipped off because of the stress! Bare bottom nothing to hide under! Very sad, the girl that was working the department was very rude when I told her about all the dead fish and didn't seem to be concerned at all! Took my biusness to Petco where I will from now on, where they have beautifully set up tanks to individualy meet the fishes needs to be happy and healthy, all fish where healthy and vibrant! Better selection of fish, plants and everything else's!

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5:07 pm EDT
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PetSmart fishes

So I'm a big pet lover, so I often come to pet smart! Every time I go to any pet smart I see so many fishes dead! I don't think it's professional enough to show fishes to the public if there gonna be dead because by the looks it looks like they don't feed the fish or they don't feed them enough! I feel like they should either sell the fish cheaper or give some of them away to people who are actually gonna take good care of them!

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PetSmart Customer Reviews Overview

Petsmart is a popular online retailer that specializes in pet supplies, pet food, and pet services. The website has received a large number of reviews from customers who have purchased products or used services from the company. Overall, Petsmart has received positive reviews for its wide selection of products, competitive pricing, and excellent customer service.

Many customers have praised Petsmart for its extensive selection of pet products. The website offers a wide range of items, including food, toys, grooming supplies, and more. Customers appreciate the convenience of being able to purchase everything they need for their pets in one place. Additionally, Petsmart offers a variety of brands and products that are not available at other retailers.

Another positive aspect of Petsmart is its competitive pricing. Customers have noted that the prices at Petsmart are often lower than those at other pet supply stores. The website also offers frequent sales and discounts, which further reduce the cost of pet supplies.

Petsmart has also received high marks for its customer service. Many customers have praised the company for its knowledgeable and helpful staff. Petsmart offers a variety of services, including grooming, training, and veterinary care. Customers appreciate the convenience of being able to access these services at the same location where they purchase their pet supplies.

In summary, Petsmart has received positive reviews for its wide selection of pet products, competitive pricing, and excellent customer service. Customers appreciate the convenience of being able to purchase everything they need for their pets in one place, and they value the knowledgeable and helpful staff. Overall, Petsmart is a highly recommended retailer for pet owners.

PetSmart In-depth Review

Product Range and Availability: PetSmart offers a wide range of products for pets, including food, toys, accessories, and grooming supplies. They have a good selection of brands and options for different types of pets.

Store Layout and Organization: The store is well-organized and easy to navigate. The aisles are clearly labeled, and the products are neatly displayed. It's easy to find what you're looking for.

Customer Service and Staff Knowledge: The staff at PetSmart is friendly and knowledgeable. They are always willing to help and provide advice on pet care. They can answer questions about products and offer recommendations.

Pricing and Value for Money: The prices at PetSmart are competitive, and they offer good value for money. They often have sales and promotions, making it affordable to shop for your pets.

Online Shopping Experience: PetSmart's website is user-friendly and easy to navigate. They have a wide range of products available online, and the ordering process is smooth. They offer convenient delivery options.

Pet Grooming Services: PetSmart offers professional grooming services for pets. They have experienced groomers who can provide various grooming treatments, including bathing, haircuts, and nail trims.

Pet Training Programs: PetSmart offers training programs for pets, including obedience training and puppy classes. They have qualified trainers who can help you train your pet and address behavioral issues.

Veterinary Services: PetSmart has veterinary clinics in some of their stores. They offer routine check-ups, vaccinations, and other medical services for pets. The veterinarians are knowledgeable and caring.

Loyalty Program and Rewards: PetSmart has a loyalty program called PetPerks. Members can earn points on purchases and receive exclusive discounts and offers. It's a great way to save money on pet supplies.

Return and Exchange Policy: PetSmart has a flexible return and exchange policy. They accept returns and exchanges within a certain timeframe, as long as the product is in its original condition and packaging.

Community Involvement and Adoption Programs: PetSmart is actively involved in the community and has adoption programs in partnership with local animal shelters. They provide a platform for pet adoption and support animal welfare initiatives.

Overall Shopping Experience: Shopping at PetSmart is a pleasant experience. The store is well-stocked, the staff is helpful, and the prices are reasonable. They offer a variety of services and products for all your pet's needs.

Pros and Cons:

  • Pros: Wide range of products, knowledgeable staff, competitive prices, convenient online shopping, grooming and training services, veterinary clinics, loyalty program, flexible return policy, community involvement
  • Cons: Limited availability of veterinary clinics, not all stores offer grooming and training services

Final Verdict: PetSmart is a reliable and convenient option for all your pet's needs. They offer a wide range of products, professional services, and competitive prices. Their commitment to community involvement and adoption programs sets them apart. Overall, it's a great place to shop for your furry friends.

How to file a complaint about PetSmart?

### How to File a Complaint at PetSmart on ComplaintsBoard.com

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with PetSmart in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with PetSmart.
- Include key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you seek.

7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint or review about PetSmart on ComplaintsBoard.com.

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Contact PetSmart customer service

Phone numbers

1888 839 9638 1866 738 7375 More phone numbers

Website

www.petsmart.com

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Use this comments board to leave complaints and reviews about PetSmart. Discuss the issues you have had with PetSmart and work with their customer service team to find a resolution.