Petsmart Grooming / North Attleboro, Mass. / grooming services/staff
I will NEVER take my dogs Cosmo and Scooter back to PetSmart Grooming Servies in North Attleboro, Mass. ever again. I am done. I went to bring Cosmo (my lhasa apso) to have his nails clipped and to get a brush out. A blonde haired, heavy set young girl told me that he was matted. I had been working on getting the mats out. She told me that they would have to shave his legs and then I would be asked by everyone what kind of disease does your dog have. She continued her behavior with me and I told her just to clip his nails and shave his belly. She then reinerated the fact that my Cosmo would like he had a disease. She also told me that Cosmo was high maintenance. She showed me his undercoat, etc... Her manner was not becoming, even if she was talking directly to Cosmo herself. All PetSmart wants to do with my dogs is to shave them and then charge me an outrageous amount. I was told that if they shave my Cosmo (which was NOT an option), that they would charge me $46.00. Mind you, Cosmo weighs a whopping 11 pounds. I told her that price was more expensive than if I had his regular grooming services. Her attitude was like tough, take it or leave it. PetSmart should be ashamed of it's staff. I am telling all my friends, relatives and my classes NOT to bring their pets to PetSmart. I will NEVER go back there. I have already had two horrible incidents with them and this one broke the camel's back. Please, if you love your pets, DO NOT bring them to PetSmart. I am outraged at the lack of service that they provide and the attitude with their staff. Cosmo is too precious to me and I would NEVER subject him to that type of enviroment.
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