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PetSmartgrooming

We made an appt for 2 Siberian Huskies at 8 am on May 1 for a wash and brushing for $32.99. We spoke with Salon Manager Amber for 30 minutes when we brought them in. We picked up at 5pm, neither dog was brushed from their winter fur. We asked for store manager and was told that we should have asked for furminator brushing which was never suggested for these dogs. Amber the salon manager was not there and we spoke with store manager Jordan who really didn't know what was going on and how to handle our situation. We did pay but we are very upset that our dogs were there for 9 hrs and not one person called to ask if we would like to upgrade to a furminator brushing that was meant for dogs with a lot of fur. We are very upset over that my husband had to take off just to be able for both of us to bring dogs in. I would like a full refund or a voucher for another wash and furminator brushing. Thank you

St
May 01, 2017

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