The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Paysafe Group / iPayment / merchant processing terminal & policies

1 United States Review updated:
Contact information:

I've recently signed up with iPayment to process my mobile transactions. They quickly signed me on and allowed me to process payments. They then placed my account under review resulting in the funds that I processed to be placed on hold for an undisclosed timeframe for review. Under false pretense might I add. With the only response being that they have the right to hold or deduct funds at anytime per the signed onboarding agreement (which I still have yet to find). They also redacted the funds they deposited into our accounts on top of the funds they're holding (which were transferred to an account with numbers that were not my own.) I've only been with them for a week and I'm out of nearly 7, 000 dollars. The reps in Risk are extremely evasive and rude. (I've dealt with 5) I contacted my initial activation specialist who works out of Boston (who's a Godsend). He has been contacting them endlessly for the past 2 days as of 8/8/18 and they too have been giving him the run around. Internal case swapping, no call backs, suddenly out of office, false claims of not receiving emailed documentation, and lies of office times. This scam must be exposed. Small businesses are suffering!...Update to the madness as of 8/14...our account was terminated at the drop of a dime by an agents personal discretion! I sincerely believe that this is a fraudulent company and "risk management" is nothing more than a rob peter to pay paul scam!

Sh
Aug 14, 2018
Sort by: UpDate | Rating

Comments

  • Su
      14th of Aug, 2018
    +1 Votes

    When looking for a merchant account processor, I researched here on companies I thought might help me. Holding money in reserve is normal but evasive answers would make me feel scammed. iPayment left me feeling leery and I passed by them.

    You should try Amazon Pay and PayPal. Easy to signup, competitive rates and usual fees.

Post your comment