The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Paulo Travels / Just avaoid Paulo Travels

1 India Review updated:
Contact information:

Basic lesson learnt during driver training is 1. Dont drink & drive & 2. Reduce speed when Speed breaker or bumper ahead. But this was ignored by the driver driving PAULO
Sleeper volvo which started at 7p.m. on december 11, 2010. Drunken driver within Panjim city was speeding the car ignoring speed bumbers, but at 10.30p.m. finally bus Axle broke and bus was stranded near Goa-Maharashtra border for 2 hours. A lot of passengers agitated to driver to ask for a new bus but both the drivers ignored and started with the same bus. The driver on the seat was drunken one again, who even was couldn’t stand on his feat.

At 3.30a.m. when most of us fast asleep, bus again bumped with axle down, back left tyre separated and bus crawling like a snake dashed to most of the trees. Good luck was there wasn’t a valley otherwise 60 of the passengers, out of which 15-20 foreign tourists, have lost their life. Bang was so severe that lot of people got injured and when they came out just to know that driver have ran away. Paulo Travels neither had any alternative arrangement nor thier complaint line was working to report this. Even at 7p.m. when the owner Mr. Mario Periere was called to report about this incident, he avoided call. He was smsed and mailed about this incident but no reply from him. Forget about compensating passengers for their trip, thier travel agency is not even taking calls. Signs of a leader in Travel & transport to Goa. Paulo Travels, though this is not happening for 1st time becuase earlier twice our group faced with tyre puncture or drunken driver case, third time we took Paulo because this time Neeta bus was completely booked and we have least option to choose then Paulo.

Just imagine the situation at 3.30 a.m. caught in the ghats with no public transport available, a family with 2 year old child, 15-20 foreign tourists who had to catch other day flight from Mumbai, there’s no one from Paulo travel to help. When it was the reponsibility of Paulo to make arrangement for the stranded passengers, safe to their

Paulo Travels

Sort by: UpDate | Rating

Comments

  • Ag
      2nd of Jun, 2012

    They are always the same they will never change, Last time when i traveled with their bus from mumbai to goa, when called up and asked them the route they said direct goa, after few hours the bus stopped for dinner, i asked the driver where were we he said on the mumbai pune route as the bus would go to kholapur and then to goa. When asked their office they say that was their official route to goa. The timing given to reach goa was 9am the bus reaches goa at 1pm

    +1 Votes
  • Ku
      17th of Aug, 2015

    I am writing to complain about a ticket (pnr- P141508225892/IDR) which i booked through red bus.com in PAULO TRAVELS from pune to mahabaleshwar on 15th august, 2015. I thought it would be a nice trip, however, it have been my worst experience ever. I had so many problems with this journey.
    Firstly, the bus was delayed. our pick was at 6.15am form swargate but bus reached at 6.35am. Then it was in Pune till 7.45 am.
    Secondly, the bus driver was not driving safely; driving was too rash.
    Third, I booked for Rupees 2008 till mahabaleshwar but we were told to step out of the bus and sit in travera when we not even reached half way to mahabaleshwar. We paid for 2008 for the 2 comfortable seats, AC and safety from pune to mahabaleshwar, but it was not at all worth.
    Finally, when we complaint along with other passengers the driver came to quarrel and was about to fight.
    I had been looking forward to my holiday, but I was very disappointed. Therefore I feel you should refund the cost of the ticket.
    I am looking forward to your prompt response.
    i will make sure i will never use this site and recommend others not to use this as well.
    awfull it is

    0 Votes

Post your comment