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4.4 1106 Reviews

Parts Geek Complaints Summary

33 Resolved
158 Unresolved
Our verdict: With Parts Geek's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Parts Geek reviews & complaints 229

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12:08 pm EST
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Parts Geek worst parts company ever

I order some strut barings from parts geek it was the worest expereance I had ever had for ording parts. I watched on fedex tracking that my parts were going to the wrong part of the country for 3 weeks I e-mailed them with no response then tried to call them onley to hear a computer say ther having heavy call volume. and then hang up on me . after 3 weeks of writing nice leters I got pised and gave them a proper ### chooing. for the first time they e-mailed me a letter that said they wont help me because of my language.after 3 weeks and maney nice letters and binging hung up on the phone . I wrote 1 last letter to give me my money back asap and they wood not do it I had to go to my credit cared company and have them cancel the order and then my credit card company told me they were giving them trobal gitting my money back from parts geek MY OPENYON NEVER DO BESNAS WITH PARTS GEEK! P.S I ordered and nedded my parts over night

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Jacob Clawson
North Bend, US
Mar 05, 2015 3:31 pm EST

They say they have a return policy for 30 days and they will credit your account with in 30 days of return ( ###) they are ###ing liars. It has been 45 days now and I still have not got my return money. I will never do business with them again. First they sent me the wrong part then I had to go buy the part downtown for more money. Then I had to pay for shipping to return the part and then it's going on 2 months and still no return money. Be warned do not do business with this company.

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3:51 pm EST
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Parts Geek bad business / no support/severice

This business has no customer service as you can not get anyone by phone. When e-mails are sent to them they return without addressing the problem like with shipping to wrong address when notified a change before the item was shipped. They even did not provide valid tracking# for shipping information. I had to drive 140 miles to pick up part as my wife called me saying a part was at that location. I was broke down in williamsport pa. As parts geek was notified before item was shipped. I was told it would be shipped to williamsport... After that I spent days/hrs. Trying contact parts geek customer service... After installing the new part it failed less the 50 miles... Then I again try to contact customer service same problem you get no one just music... Sent e-mails and they do not address the issue but thank you for your business even when you address your problem att. Management... Note: I contacted the part mfg. Dorman and they sent a new part and said the part parts geek sent was defective... This problem has been before christmas holiday and still is on going... 1/23/2014 parts geek is a bad place to do business.

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Update by Richard Buttorff
Jan 23, 2014 3:54 pm EST

SOUND JUST LIKE THEM

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7:23 pm EST
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Parts Geek 15% restocking profit business plan

Partsgeek Review

These guys are joke when it comes to customer service and charging you the old school 15% restocking charge (that simple profit scheme).

You will not be able to get ahold of anyone in their so called customer service. Their online ticket system equally a useless with 24-48 hours response time - we shall see. Then to my surprise I did get an email within 25 minutes of the start of their workday that states this:
" You can either refuse the package upon receipt or contact us for an RMA to return the product. Please be aware that there may be a 15% restocking fee applied to your return depending on the reason for cancellation."
So nobody can get off their rear and go stop the packing of this one single part? But instead they are comfortable to go waste the shipping and further their environmental footprint on needless transportation - for something they KNOW IS COMING BACK. But for a company like this - they want it sent out - as this is part of their business plan - to make a profit on the 15% restocking fees - disgusting - something they will resell and continue the business plan - brilliant.

Not so brilliant actually - because for that 15% which will amount to maybe $20 - they have in turn have lost thousand of dollars from me and my garage - not to mention all my partner shops who have ordered with them before.

This is NOT how you run a business. I am embarrassed for you Partsgeek.

Never again. Plenty other online sites that treat me like a customer and not a nuisance.

Good luck! You'll need it.

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10:21 pm EDT
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Parts Geek contact informatio

Here is the contact information for the worst company I have ever dealt with, They are too chicken to post it on their site. CEO Brian Tinari
[protected]
[protected]
[protected]
[protected]

They will say if return email only. Hit 1 for sales and be prepared to wait about 1/2 hour. Call away! Just know they will; weasel and refuse to stand behind their products. Even whenn100% their error they will not pay for return shipping

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Notgnirrah
Biddeford, US
Jan 07, 2014 1:10 am EST

They are absolutely horrible, I have spent large amounts of time since October of 2013 trying to get an issue resolved. I've been purposely disconnected on their end before anyone says anything! They just disconnect the call and you get to wait all over again. Here are a few numbers I found, that I will be calling myself to see if any of them are the CEO Brian Tinari; [protected], [protected], [protected], [protected]. The first three are in PA and the last is NJ, however I believe they are all for the same person at different addresses. They are also all listed as the same age and being in the same field of work. Hope this helps, I have the addresses too if anyone wants them. I believe the most recent is a PA address for a home bought in 2006 for $350, 000, If you're clever you can find it with just that info on your own.

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2:51 pm EDT
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Parts Geek wrong parts no refund or exchange

[protected] /related ticket# 385235

Parts geek inc. nj class action lawsuit! join join join
Parts geek inc. nj class action lawsuit! join join join

Do not order from this company buyer beware:

I ordered a strut and strut mount for 2003 mercedes e320 wrong parts, wrong info on web, no refund or even rma for both parts for return. almost 30 days and tickets are blocked as well as email. no phone contact as the customer service number is bogus.

Waiting on response from new jersey attorney generals office. anyone interested in class action lawsuit email me @ [protected]@yahoo.com. I found an attorney in jersey that will take the case on a contingency as long as there are enough victims of this company. let's show these folks that with numbers the consumer will prevail. they never turn any order away, even if they dont have the part. they will send you anything, even a bolt if you order brakes or a belt if you ordered a waterpump. they don't stock the parts advertised on the site. they make you beg and struggle for rma numbers or drag it out until 30 days expires. they run a very shady operation. I have logged over 200 unresolved complaints this year alone and many people are still waiting on credit. follow my lead and place complaints with nj attorney generals office as they have the auth to investigate them and their practices, freeze accounts and assets, temp close down operations until issues are validated. please email me to join join join class act lawsuit against them. I am reaching out to people on all complaint sites and taking info.
[protected] /related ticket# 385235

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VindowsXP
, US
Aug 13, 2019 8:33 pm EDT

I would join, but your email is blocked. Any way to contact you? I am going after these people.

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splbrad
, US
Mar 22, 2018 11:45 am EDT
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I would like to join this lawsuit asap.

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12:41 pm EDT
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Parts Geek wrong part and customer is paying for correcting their catalog

I searched their catalog and ordered the part. Parts comes in and it did not fit. I requested full refund including the shipping to get their wrong part back to them. They showed me the TERMS that they do not pay that. Unwillingly I paid the shipping to send it to not to NY but to CA costing me $20. I filed BBB complaint and CC dispute. They agreed to give me full refund if I shipped the part back to them before 3/8/2013. I shipped on 3/7/2013 here is the tracking number [protected] at fedex.com. Now they refunded me $164.26 from my original order of $193.25. So I am loosing $28.99 Plus $20 plus the time lost in dealing with them and waiting for the part to come from somewhere else. I would think twice before ordering with them. I have ordered from many parts stores no one charges you anything if they send you a wrong part. These guys are CLOWNS. DO NOT DEAL WITH THEM. I hope you stay away from crooks like them.

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Mers55
Hayden, US
Sep 24, 2013 10:54 pm EDT
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Purchased an item. They sent wrong item and refused to pay return shipping

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12:45 pm EST

Parts Geek do not do business with partsgeek.com because if you have any problems it will take a long time to get resolutions

I ordered 1 part and the total was $146.20. I clicked place order but at the bottom of my screen it says "Your credit card will be billed $288.45.
I submitted a request using their online form (if you call you get disconnected after 10 minutes saying it is because of high call volume) but after 2 days I track the parts and see they were changed to "shipper requested an intercept and to return to sender". No emails, no phone calls, nothing. Their prices are good but customer service is horrible. After finally getting my money refunded I thought I would give them another chance because the issue may have been a computer glitch. I placed an order on Thursday and on the following Tuesday after not hearing anything except the "Thank you for ordering" email I went to their website to submit yet another request. I saw a track order link so I clicked it to see if it would give me an update. It said the order had been canceled. I submitted another online form and got this:
"I understand your initial order with us [protected]) You had accidentally ordered one too many fuel tanks. I also understand you did leave some negative reviews and continued to do so after we tried to resolve the issue. At this time we will not be able to fill the orders due to the actions taken after we tried to resolve the initial issue."
Just to be clear, I did not accidentally order 2 parts, it was their website that make the mistake.
I went to autopartswarehouse.com and they will price match, have online chat, phones that people actually answer, and excellent service as well as parts. Do NOT do business with partsgeek.com because if you have any problems it will take a long time to get resolutions.

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6:31 pm EST
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Parts Geek poor customer service

I ordered 1 part and the total was $146.20. I clicked place order but at the bottom of my screen it says "Your credit card will be billed $288.45.
I submitted a request using their online form (if you call you get disconnected after 10 minutes saying it is because of high call volume) but after 2 days I track the parts and see they were changed to a shipper requested an intercept. No emails, no phone calls, nothing. Their prices are good but customer service is horrible. After finally getting my money refunded I thought I would give them another chance because the issue may have been a computer glitch. I placed an order on Thursday and on the following Tuesday after not hearing anything except the "Thank you for ordering" email I went to their website to submit yet another request. I saw a track order link so I clicked it to see if it would give me an update. It said the order had been canceled. I submitted another online form and got this:
"I understand your initial order with us [protected]) You had accidentally ordered one too many fuel tanks. I also understand you did leave some negative reviews and continued to do so after we tried to resolve the issue. At this time we will not be able to fill the orders due to the actions taken after we tried to resolve the initial issue."
Just to be clear, I did not accidentally order 2 parts, it was their website that make the mistake.
I went to autopartswarehouse.com and they will price match, have online chat, phones that people actually answer, and excellent service as well as parts. Do NOT do business with partsgeek.com because if you have any problems it will take a long time to get resolutions.

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Ere
, US
Nov 22, 2012 9:16 am EST

Don' t even think about calling them.

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boxfresh
Baltimore, US
Sep 17, 2010 11:20 am EDT
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Wow.
I have contacted the manufacturer of the part I ordered 'just to let them know' the kind of people they have selling their parts. I have never written a review before, funny this should be my first:
I spilled some tranny fluid on my box and requested advice on how to proceed with my master cylinder core return.

Four responses later there is still no evidence that the people hiding behind 'customer service representative' (that's right - noone will use their name!) even understand my situation. In the first response they say a soiled box will not be accepted and offer no advice. The forth response was simply:
"Please use the same box if you are returning a core."
Oh yeah, along with:
"Thank You for Shopping with Us!"

My advice- pay a few pennies extra and get your part elsewhere.

Partsgeek apparently make up those pennies by sticking it to their customers.

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billy93117
Goleta, US
Nov 05, 2011 6:11 pm EDT
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Three parts ordered, one cancelled by partsgeek after payment was made; two other parts were flat out wrong. Still no word from partsgeek - can not reach them by phone, still waiting for any response - DO NOT BUY FROM PARTS GEEK!

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rajcolmo
, US
Feb 24, 2012 7:41 pm EST

Tried to order parts for my wife stuck across the country. The automated email responses were not helpful and offered no good way to recontact them. Some accounts would accept reply and some not.

I added shipping address in addition to my billing address to my credit card as an authorized address as instructed. They still refused shipment as billing was not the same as shipping. (I was not going to change my billing address to a hotel) No answer to multiple phone calls. No call back to the one time I could leave a call back number.

After 4 days I got an email it was shipping. 10 min later an automated email that parts were out of stock/order canceled.

Ordered again elsewhere.

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8:48 pm EST
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Parts Geek return policy

I ordered a part from PartsGeek because the price was much less than my local auto parts store. It took a while to get the part and in the time between order and delivery I was hospitalized. I asked my brother to install the part but he was not able to because PartsGeek had shipped it incorrectly. Because I was very sick, required surgery, a week in the hospital, and two weeks in bed at home recovering from major surgery, I wasn't aware that PartsGeek had shipped the wrong part. I paid over $200 but they won't refund my money because the period for return is only 30 days. I tried to explain that I had 3 major surgeries in the interim, but they were unsympathetic. I even offered to get my surgeon, oncologist, and radiologist to write letters, but they remained steadfast in their refusal to consider a refund. Believe me, after several months out of work due to illness I could really use the money. Since I have no other recourse against this unethical company, I have decided that I will tell the truth about what [censored]es they are in the hope that it will influence others not to purchase from them.

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Saturday Sampler
, US
Apr 12, 2022 8:30 pm EDT

purchased valve stem kit and it was listed for my vehicle on their website... i ordered it...long and short of the story - the website was filled with false info which led me to buy the wrong parts... after attempting to rectify the issue calmly - they tried to turn it into my making the error by stating

"therefore, this will be considered as bought by mistake." - i did not by mistake - theire website said it was for my vehicle and i moved forward to order it as recommended... after many emails traversing the web - i explained that the issue was that the center screw was too large in diameter and would not fit into the sensors for my tires... i know when i error and i will be the first to admit when i do but i have not... oops - i did by using partsgeek to get what i needed... i will have to go locally next time - - paying more locally means - better customer service...

NE V E R A G A I N - - - - K E E P A W A Y F R O M T H E M

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jcruzdo
, US
Aug 24, 2019 5:40 pm EDT

I agree - Stay away from Partsgeek. Their RMA form web page is always "DOWN FOR MAINTENANCE!" Extremely POOR customer service. Go find another alternative to your autopart needs. PARTSGEEK SUCKS!

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James D Wilson
, US
Aug 13, 2017 3:18 am EDT

I bought a bug sheild from this company and when i received it broken in half they refused to pay return shipping and questioned if i would get credit for the part at all so i would like to influence any one i can not to order from this company at all they have no customer service department at all as far as i can see.JUST A VERY POOR COMPANY.

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3:25 pm EST
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Parts Geek retun of wrong part they sent

Sent the wrong part, muffler for 08 Mazda 6. Hurricane, and insurance delays on auto body repair, rear end hit left rear muffler had to be replaced. Would not take part back because of 30 day return policy. about 45 days..What business would not make an exception in these circumstances? One that has No Business sense or customer friendliness . Obviously short sighted and Not Recommended

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j.d. davis
Columbia, US
Oct 25, 2013 2:46 pm EDT

I purchased a clutch for my 1994 Ford Escort 5 speed transmission from Parts Geek. I used

there online vehicle match tool and what was supposedly an exact match came up. I purchased

the clutch only to find out later I need the transmission also. It took my several months to

find a 5 speed transmission for my car. When I got the transmission I took it to my mechanic

along with the clutch I purchased from Parts Geek. The mechanic informed me that it was the

wrong clutch for my car. He had removed the old one and showed me that they were completely

different. I contacted Parts Geek about my situation. They only have e-mail as way of

communication. They do not have a customer service department for you to talk to actual

person. They do this so that they can ignore customer complaints and refer them to their

"return policy". This is not the way business is done when you have competitors that pride

themselves on excellent customer service. I would not recommend this company to nobody.

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Barbara Sampson
60 S. MAin St. 12, US
Jan 12, 2013 6:18 am EST

I totally agree with this person regarding, Partsgeek. Their customer service SUCKS! I ordered parts for my Kia and ordered the wrong parts. They REFUSED, to let me return them because it was out of their thirty day return policy. So now I am stuck with over a hundred dollars worth of parts I can sell on ebay and hope I recoup some of the money back from these. Their prices are good, but if their customer service sucks what good is that. YOU HAVE BEEN WARNED STAY AWAY.

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Barbara Sampson
60 S. MAin St. 12, US
Jan 12, 2013 6:15 am EST

I totally agree with this people regarding, Partsgeek. They customer service SUCKS! I ordered parts for my Kia and ordered the wrong parts. They REFUSED to let me return them because it was out of their thirty day return policy. So now I am stuck with over a hundred dollars worth of parts I can see on ebay and hope I can recoup some of the money back from these. Their prices are good, but if their customer service sucks what good is that. YOU HAVE BEEN WARNED STAY AWAY.

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7:34 am EDT
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Parts Geek customer service and refunds

I ordered an a/c compressor for my BMW from PartsGeek.com. When I received the part and tried to have it installed at my local shop, they told me the part would not fit. They didnt even install it. They looked at theold part and noticed that the new part would not work. I contacted partsgeek to return the part and followed all of their procedures, including shipping it back with a tracking number and insurance in the original packaging. They have a 30 day refund policy which states that when the part is received in their facility, the funds would be refunded within 30 days of receipt. Not the case. After 30 days had come and gone, I tried to call partsgeek, who has no customer service whatsoever. You call and wait several minutes listening to elevator music before being prompted to send them an email. They take 48 hours to respond and send you a generic message. They informed me the refund was being processed and I would receive it in 48 hours. Not the case. It took me contacting the Better Business Bureau to light a fire under their back sides and return my money. Not only that, they charge a 15% restocking fee. I have no issue with that, really. However, when you take longer than you state on your website to return the funds, it would be good business to take care of the customer for your shortcomings and failures. The restocking fee should have been waived. I will never shop with these clowns again and I suggest you should not either.

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1:25 pm EDT
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Parts Geek wrong part shipped

They sent me a completely different part than what i ordered. However they do not care. You will have to pay to ship it back.

here is a quote from their website
I got a wrong part, who pays for return shipping?
We do not offer return shipping reimbursement regardless of the party at fault. All returns are freight prepaid by the customer.

So even though Parts Geek screwed up, they will not pay for return shipping. Wish I would have read that before making an order.

Trust me saving a few bucks is not worth the risk of getting sent a completely different part than you ordered and dealing with a company that has zero accountability. There is no live customer service. I even tried to get a sales person on the phone and the automated voice jail hung up on me there after 10 minutes as well. Please learn from my mistake. Thankfully it was only a 15 dollar filter. However, i ordered an oem washer pump. They sent me a washer pump that fit, but it was not the oem brand as advertised. Trust me, go to your local auto store and pay a little more to get the right parts. I wish i would have read these complaints sooner. I am calling the credit card company to see if they can help.

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Parts Geek stole my money

After several attempts to get a answer about my partial shipment. I was sent tracking information. It clearly states only one package weighing 1.10 lbs was delivered to my door step. The other package weighing 5.6 lbs was not dropped off, nor was it picked up by UPS. The company clearly tried to copy and paste and move around the wording on the shipment information they sent me to show that both packages were shipped and delivered. The final report from UPS said the one package totaling 1.10 lbs was sent and delivered. This company is so wrong in there doing, someone needs to stop them from taking orders and money from folks. I myself would like to start a Class Action Suite against this company. I will be contacting a lawyer about this company this week..

Paul Reynolds
Email: [protected]@gmail.com

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Parts Geek horrible customer service

First off the part that I was sent was defective and after notifying them that it was they didn't even offer to send a replacement part. All they did was answer my email with a RMA# telling me the return postage is on me and to be sure and insure it. Hmmm, wonder why. So, the email stated that the part must be in re-sellable condition. It was put on my car and needless to say the old part was thrown away. I had to drive it for a couple of weeks until I could afford to get another part from a more RESPECTFUL company. The new part was put on my car and it works fine now. I wish that I would have checked the complaints on here prior to placing the order. I never would have ordered from this company. Trust me when I say, DO NOT ORDER FROM THESE PEOPLE! BBB needs to put them out of business.

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Holly Beach Farm Road Property Manager
, US
Aug 13, 2015 9:16 am EDT

Ordered a small part for Nissan Frontier. There was never an answer on the phone, The website says to fill out a "ticket" for a Return Authorization but the Website will also not allow you to fill it out with the banner "ticket generator is down for Maintenance". The only reason you would place that disclaimer on your website is to add another hurdle in the path of your customers and make it seem like this is something that is out of your control. The result is: most people will swallow the bad investment and eventually move on. As far as Parts Geek is concerned, this is not a problem as there is "Another s****r born every minute..."

RUN AWAY, RUN AWAY, RUN AWAY TO A REPUTABLE SITE LIKE ROCK AUTO...!

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DO_NOT_USE_PARTS_GEEK
laekland, US
Jan 04, 2012 5:26 pm EST

SCAMMERS! Parts geek lists improper parts on the websites. They say it will fit and is the correct part. However, they will send the incorrect part. I still do not know what car the part they sent me will fit. They only correspond with email, say they cannot help you, and will not call you back. SPEND THE EXTRA $5 AND GO TO A REPUTABLE SELLER. PARTS GEEK SUCKS!

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crimsoncat
Olympia, US
Oct 18, 2011 5:02 am EDT
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Returned unused part in original packing for full refund. Refund came minus 15% re-stocking fee that is not disclosed when ordering. This is outrageous. I should have read what everyone else was saying. These guys stink-

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W Almeida
Tiverton, US
Jan 13, 2012 12:31 am EST
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Please do not order anything from this company. In the case that a problem should arrise you will be out of luck. There customer service doesn't exist. This company should be considered illegal. These guys are online thieves.

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brirea
Newtown, US
Aug 17, 2011 10:02 pm EDT

I ordered all 3 window wipers for my wife's Honda CRV. Only the rear one was the right part. They don't answer their phone and expect me to pay return shipping and probably a restocking fee. What a bunch of BS. Place is garbage.

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kenny yonker
Cumberland, US
Apr 28, 2015 3:57 pm EDT

can you help me?

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kenny yonker
Cumberland, US
Apr 28, 2015 3:55 pm EDT

I just received the part I ordered and it is the wrong part how do I go about sending it back?

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angry164
Long Branch, US
Oct 20, 2012 7:53 am EDT

I ordered two different parts one was a header panel for my jeep which arrived damaged the second part was a driver-side actuator for the window sent wrong one worked in reverse would not answer emails or calls so i used it anyway and after six weeks the cable snapped this is the worst F@*^#! company EVER they RIP YOU OFF DO NOT buy from these AS@*+#les

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Teresa122
, US
Jan 31, 2012 8:50 pm EST
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I ordered from them thinking I was getting a deal-boy that was wrong. They sent me the wrong parts and I have to ship it back on my own dime! And wait up to 30 days for a credit - WTF! No one EVER answers the PHONE! I will tell everyone NOT to shop with partsgeek.com!

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J/awall
Tiverton, US
Jan 13, 2012 6:39 am EST

Yes, they are major thieves!

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3:04 pm EDT
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Parts Geek incomplete order

This is the worst company I have ever dealt with in my entire life! I had a terrible experience! These people have non-existent customer service!
I ordered a rear wheel bearing and hub assembly for my vehicle as it was in the shop up on the lift waiting to be worked on. To buy from the dealership, each part was $200, so I researched online auto products and saw that partsgeek.com popped up in google showing they had my parts. I even forwarded the listing to my mechanic to make sure I was getting both parts. He said that when you order a wheel hub assembly, that it means you are receiving both the wheel bearing and hub, the entire assembly.
I even went a step further and called parts geek, yet they never answer their phones. Big red flag there. Should have taken my business elsewhere at this point, but I decided to leave a support ticket which is where you fill out all your information as well as your issue and they return your call when they feel necessary.
I got a call back finally and talked to a human being which is what I wanted to do before I ordered my parts. I wanted to be positively sure that I was ordering the right parts. I spoke to "lee" who was a parts geek employee, and he reassured me several times that I would be receiving the rear wheel hub and bearing for my vehicle. I asked a couple more times "are you sure?" and he reassured me that the wheel hub assembly was both parts.in the picture description, it only showed the hub, so I wanted to be positively positive before I ordered because the price was only $58 including shipping for both parts.
I was awaiting my parts and received the shipment in 3 days. I was excited to open the box and deliver the parts to my mechanic as I was without a vehicle for 4 days already! I opened the box, and there was one part and it was the wheel bearing and a different brand at that! I was confused because in the picture they showed the hub, yet I received the bearing only.
I was angry because I had talked to the guy and he reassured me several times that I would be receiving both parts in the order. I then called multiple times and of course, no answer. I left 2 support tickets on friday voicing my concerns and they are open saturday, yet no return call! I waited till monday and left another support ticket, but they have a limit for each email. You can only have 2 or 3 support tickets sent to them, yet they never call you back, especially if you have an issue with them.
I called about 30 times that day and finally, somebody actually answered! I told the guy what happened and he said he would have "lee" call me back in 5 minutes. I wasn't counting on the call back because of how long I was being avoided, but I was hoping. I did get a call back from the guy who originally told me that I was receiving both parts and he said he would call the warehouse and see what happened.
He then emailed me and said he explained to the warehouse what part I needed and that they sent it 2nd day air. I never received any tracking number or anything. I waited to finally receive my part on thursday. By this time, my car was sitting in the shop for 9 days because I was waiting for the remaining part that I paid for.
I got the shipment, opened it up, and it was the same part they sent before! I was so mad because I needed my car and they sent me the same exact part as they sent before. What a joke! I immediately emailed him and told him that they sent the same part and all he said was "oh. Thought they would get it right this time. I will send ups to pick the parts up." I said "I need one of the parts, and now I have to buy the hub retail, even though that part was pictured in the ad, and I will just keep the other part sent as well because I paid for 2 parts."
He sent an email saying "the description of the item you bought was wrong, and the item number matched only the bearing, so you need to return the part we sent you as a courtesy." I was like "what? How in the world am I supposed to know the item number you listed as both parts only matched one part, even though you showed a picture of the part I didn't receive? It's not my problem or fault that you put the wrong picture and description and told me what I was ordering was both parts. You should make it right, but you are hounding me for the part you say is"courtesy"which is not right. I paid for two parts per the description and if I knew I wasn't getting both parts I ordered, I never would have bought from you! I am keeping both parts because I paid for 2 parts." he then emailed me back saying "if you don't return the part we sent you, I will mark your order as fraud and you will not be able to use our site in the future."
I was laughing at this point because why would I want to order from them again! I told them they were shady and had terrible customer service and they are still sending ups every single day to try to get the part they say is a "courtesy" part. They have to be crazy to think I would give them that part back when they apparently put up the wrong description where the item number doesn't even match the right brand listed, let alone the parts! Ridiculous!
I also cancelled my debit card because they are so horrible, I assumed they would try to charge me again for the part they say was a courtesy. I emailed them and told them that they will get their part back as soon as they send me the other part I paid for. No response. Big surprise.
They are a terrible business and don't take responsibility for mistakes or correct them. I am obviously not the only person who is extremely unhappy with their services because they have 353 complaints on bbb.org! I mean, really? That shows they don't care about the customer or making things right. I am the 354th complaint.

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fairguy2
Grand Rapids, US
Sep 04, 2012 4:25 am EDT

Maybe this is a fluke but am surprised to read these bad reviews about Parts Geek. My experience with them was good. I ordered several parts from them for my Mercedes 300D including 2 rear axles. The axles were A1 Cardone with $60 core charge each. I returned the cores and got my $120 core charge back. I can't think of anything negative to say about them other than it might have been hard to contact them by phone but they always responded to my emails.

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8:42 am EDT
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Parts Geek return

I applied for a return authorization number on March 27, 2012. After 105 return emails saying it would be within 24-48 HRS. I received an email stating that it was denied because the time allowance had been too long. I sent them a very detailed message telling them I had requested only one RMA# on April 3, 2012, 5 whole business days later and received one within 2 minutes. What is wrong with this company.? I will never order from them ever again. The parts didn't fit.
I called customer service multiple times and was disconnected each time.
WOW ! What a way to run a business.

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3:57 am EDT

Parts Geek any positive reviews in this list are from employees, not customers

BEWARE ! Any positive reviews in this list are from employees, not customers. After a two week ordeal on a near thousand dollar order, I was left astonished, insulted and empty handed. After no contact for over a week, I contacted them and received "some of the parts you ordered were not in stock, now they are. Please re checkout". I then requested a supervisor call me and either fill the order or cancel it, I received "your order has been canceled". I then thanked them for wasting my time and I received "You're very welcome! Thank you for shopping with us! Customer Service". I will be canceling that card as I expect the number will soon be sold.

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8:15 pm EST
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Parts Geek customer service/ refund

I ordered a big & expensive part form Parts Geek and they sent me a bad part! This part was sent directly to my mechanic which cost me almost $200.00 for him to test their bad part and tell me it was bad. Then I had to pay for shipping on this huge part back to them becuase they required it to be in the original packaging. In no way are they willing to refund either even though it was their mistake, their bad part and their problem. They have a "D" rating with the BBB. They have had 312 Complaints in the last 3 years (241 were about parts and service alone). I should have done my homework with the BBB before ordering anything from this company. They have the worst customer service of any business I have ever delt with.

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not_a_complainer_usualy
, US
Apr 13, 2012 11:49 pm EDT

If you get the right part shipped, then I think you MAY be ok. But my experience has been very bad so far. There is no one in customer service available to speak to you. It is all via email, which takes DAYS to get a response. And when you do get a response, it doesn't really address your issue. I got the wrong part and after I had taken it to my mechanic, we figured this out. I will NEVER order anything from them, even though they seem to have the lowest prices. It is not worth the hassle. I just hope I can get my money back now. Even the return procedure is convoluted. You need to email to request a form.

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Parts Geek didn't receive a refund for a product that I returned

This store has been horrible to deal with. I ordered a 2007 Lexus IS 250 Inner Fender Well on November 14, 2011. Once I received the part, it didn't even come close to fitting my car. I sent the item back with delivery confirmation and it was received December 1, 2011 and it has been over 50 days and I have still not received a credit for the product. Every time I try to call the company I get a message that they are experiencing extremely high call volumes and then the phone hangs up. It doesn't matter how many times I call I still receive the same message. I have contacted their customer service department online and they keep telling me it is out of their control. This company is not very reputable. It doesn't advertise products correctly and doesn't honor it's policies. They post that a credit should be given within 30 days of the return and after 50 days I have yet to see a return. I would not recommend making a purchase from them.

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Verified customer This complaint was posted by a verified customer. Learn more

Parts Geek refusal to honor quote

After battling with Parts Geek for over a week, I give up and will take my business elsewhere. Thank goodness I did not spend money there after reading a lot of bad reports about them.

I searched the internet and found 2 Denso parts I needed for my car. The same parts are used in multiple vehicles for different prices on their website (not uncommon.) I chose the cheapest ones and called (2 hours on hold) to verify the price and part number were both current. When I tried to order the parts on the net, I was forced to choose a vehicle. This changed the price to 25% higher than what I was quoted on the phone. When I challenged this in an email I was informed there had been a price increase. In my reply to that lie they said they would honor the price but could not guarantee fitness of the part (this is for a direct match of a manufacturer's part!) The parts are still on their website today for the lower price. They just refuse to honor their own pricing.

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jim rucker
Andersonville, US
Oct 09, 2009 1:10 pm EDT

i orderd parts from partsgeek . they were out of stock did not recieve anything and was charged 83.88 on my bank card by freeshipping would like money put back in my account.

Parts Geek Customer Reviews Overview

Parts Geek is an online auto parts and accessories retailer offering a wide selection of new, OEM, aftermarket, and refurbished parts for a diverse range of vehicle makes and models. Customers can search for and purchase parts including engine components, brakes, steering systems, and more through the company's website. The service aims to provide a convenient shopping experience with a focus on offering a variety of auto parts options to meet different automotive needs.

Parts Geek In-depth Review

In Summary: Parts Geek offers a comprehensive online platform for automotive parts and accessories with a focus on variety and competitive pricing. The website is designed for easy navigation and is mobile-responsive, ensuring a seamless shopping experience. With a vast selection of parts for different vehicle makes and models, including rare components, Parts Geek stands out for its extensive product range. While pricing is competitive, shipping costs can vary. Customer service is knowledgeable, and the company provides a clear return policy. Shipping and delivery are reliable with good packaging quality, though delivery timeframes can fluctuate. The authenticity of parts is generally well-regarded, with warranties provided. The checkout process is secure with multiple payment options. User reviews indicate satisfactory customer service and resolution of complaints. Parts Geek maintains a level of business transparency and has made efforts in community and environmental responsibility. Educational resources are available for DIY enthusiasts. Loyalty programs and legal compliance further enhance customer trust. Overall, Parts Geek is a solid choice for auto parts shoppers, balancing cost, quality, and service.

Website Usability and Design: The Parts Geek website offers a user-friendly experience with intuitive navigation and layout. The mobile responsiveness ensures that users can easily browse and shop for parts on various devices. The search functionality is robust, allowing customers to quickly find specific parts through keywords, part numbers, or vehicle specifications.

Product Range and Selection: Parts Geek boasts an impressive variety of automotive parts, including both common and hard-to-find components. The coverage of different vehicle makes and models is extensive, catering to a wide range of customer needs.

Pricing and Value for Money: The prices on Parts Geek are competitive when compared with other online auto parts retailers. Occasional discounts and deals are offered, though shipping costs and options should be considered when evaluating the overall value for money.

Customer Service: The responsiveness of customer service is adequate, with multiple support channels available. The staff demonstrates expertise and knowledgeability in automotive parts. The return and exchange policies are clearly outlined, providing customers with a sense of security when making purchases.

Shipping and Delivery: Delivery timeframes are generally in line with industry standards, though they can vary based on the item and location. Packaging quality is consistently good, protecting items during transit. Tracking and carrier options are provided, allowing customers to monitor their shipments.

Quality and Authenticity of Parts: Parts Geek offers a mix of OEM and aftermarket parts, catering to different preferences and budgets. Warranties and guarantees are provided, giving customers confidence in their purchases. Customer reviews and feedback are predominantly positive, reflecting satisfaction with the quality of parts.

Checkout Process: The checkout process on Parts Geek is straightforward, with a variety of payment options available. Security and privacy measures are in place to protect customer information. Order confirmation and receipt are promptly provided, ensuring a transparent transaction.

User Reviews and Testimonials: Customer satisfaction levels are generally high, with many users praising the selection and pricing. The resolution of complaints is handled professionally, contributing to a good rate of repeat business.

Business Transparency and Trustworthiness: Parts Geek has established a reputation for reliability and trustworthiness in the auto parts industry. While specific certifications and endorsements are not detailed, the company's history and transparency of business practices contribute to its credibility.

Community and Environmental Responsibility: The company has shown efforts in sustainability and community involvement. While eco-friendly packaging options are not explicitly mentioned, the overall environmental responsibility is considered in business operations.

Website Educational Resources: Parts Geek provides valuable educational resources, including DIY guides, tutorials, and vehicle maintenance tips. These resources are beneficial for customers looking to understand more about parts and their functionality.

Loyalty Programs and Incentives: The website offers loyalty programs and incentives such as rewards programs and referral benefits, which enhance the shopping experience for returning customers.

Legal and Ethical Compliance: Parts Geek adheres to trade regulations and data protection laws, ensuring legal and ethical compliance in all transactions. Intellectual property rights are respected, further establishing the company's commitment to ethical business practices.

Overall Experience and Satisfaction: In conclusion, Parts Geek provides a positive overall shopping experience with a few areas for improvement. The pros include a wide selection of parts, competitive pricing, and a user-friendly website. Cons may include variable shipping costs and delivery times. Final recommendations would encourage potential customers to consider Parts Geek, especially for hard-to-find parts, while keeping an eye on shipping costs. Compared to industry standards, Parts Geek holds its own as a reliable source for auto parts.

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