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Parts Geek / wrong part & no refund

1 NJ, United States Review updated:

Purchased a 2004 wheel hub assembly they sent the wrong part!!! This is after I confirmed before shipping that it was the correct part. Two months after returning part still no word or refund. Apperently there are others: don't do business with these people
Bbb rating
Based on bbb files, this business has a bbb rating of f on a scale from a+ to f.
Reasons for this rating include:
• 157 complaints filed against business
• failure to respond to 2 complaints filed against business.
• 4 complaints filed against business that were not resolved.
• length of time business has taken to resolve complaint (S).

Business contact and profile

Name: parts geek
Phone: [protected]
Fax: [protected]
Address: 50 south maple ave.
Suite 100
Marlton, nj 08053
Website: www.partsgeek.com
Original business start date: february 1989
New owner date: july 2008
Principal: mr. Ray henderson, ceo
Entity: limited liability corporation
Type of business: auto parts & supplies-wholesale & manufacturers, auto parts & supplies-new
Bbb accreditation: this company is not a bbb accredited business.
http://www.bbb.org/new-jersey/business-reviews/auto-parts-and-supplies-wholesale-and-manufacturers/parts-geek-in-marlton-nj-26001418

The bbb that will handle your complaint is:
Bbb of new jersey
(Trenton, nj)
1700 whitehorse hamilton sq. Rd st d-5
Trenton, nj [protected]
Phone: [protected]
Fax: [protected]
Email: [protected]@trenton. Bbb.org
Web: http://www.trenton.bbb.org

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Comments

  • Bu
      22nd of Jul, 2011

    Partsgeek.com sent me the wrong parts, and wants me to pay for shipping back to them!

    This is after already charging for two separate shipping fees for the headlights in one box and the parking lights in another!

    DO NOT use partsgeek.com!!!

    -1 Votes
  • Su
      4th of Jun, 2016

    I just checked BBB and they have a B rating and have resolved 636 complaints over the past 5 years. Not a bad record. Personally, I've never had a problem

    0 Votes

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