Panera Bread / total experience

Rockaway Townsquare Mall, US

My friend and I went to Panera Bread, Rockaway Townsquare Mall, 11/21/17 at about 7:30 pm. There was a line and only one person at register. We waited in line and observed another employee get a step ladder and a pair of tongs and take down an advertisement for soup. No one came to assist at the line. The manager was busy preparing food. The place was dirty, tables not wiped down and papers, etc. on the floor. The young girl who assisted us seemed confused, and was hard to understand. I know we could have used the kiosk, but prefer not to. We love looking forward to Panera Bread, the food is delicious. The manager of this store was not paying attention to customer service. Thank you.

Nov 22, 2017

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