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1 7809 Garrison StreetTampa, FL, United States
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On December 1, 2015 I purchased two (2) Element Flat Screen TVs. The TVs were delivered on Dec. 23, 2015. After having the TVs professionally hung and connected, it was discovered that the sound and lip movement (like a Chinese film over movie) were not insync. I called Customer Service concerning this issue and was told that the TVs passed their inspection and were fine and that there was not anything that they could do. I asked if the insurance that I purchased on the TVs could be used to have someone come out and try to correct the problems. I was told that the insurance would not cover this issue, only if the TV malfunctioned, i.e. not turn on, or no picture with sound. Well, I considered my issue a malfunction, however, they disagreed. No other options were offered to remedy this issue. Oh, did I mention that neither of the remote controls work with the TVs. I will never purchase anything from ever again in life. I've learned my lesson, it may cost more to purchase from an established busy, i.e., Best Buy, Costco, Sam's, than to have to deal with the headaches from You can turn me over with a fork, I'm done. Jo Ann Blount 7809 Garrison Street Tampa, FL 33617 Tampa

Jan 19, 2016

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