SUBMIT A COMPLAINT

[Resolved] outsurance / vehicle body paint

Centurion, ZA

My vehicle was sent to Gateway Autobody on behalf of Outsurance. When I received the vehicle back, the paint job was incorrectly blended and the left side of the vehicles paint is a lighter grey than the rest of the painted vehicle. This is not what the vehicle looked like before I made the claim for repairs and the paint job needs to be fixed. This is absolutely ridiculous!

outsurance

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • The sub-standard work done to your vehicle is unacceptable and you have our sincere apologies for this! Please e-mail me the claim or policy no to: [protected]@out.co.za I will involve our assessing manager right away. Thank you, Dinky Wenhold

St
Nov 14, 2016

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