As my previous message states, you seem t repeat the same thing over and over.
There have been no deposits, and I have provided you and your managers with my bank statements (against my better judgement).
This proves, NO deposit has been made. Unless you guys prefer me to use crayons.
I have also told you 10 times, that the reference numbers you have provided are of no use to me or any bank. They are reference numbers generated by your bank, and as you CLAIM you have deposited the money, you must initiate the trace.
Fact is, I have provided you with bank statements - as you requested. You have failed to even acknowledge this.
Fact, you have provided me with a series of numbers and letters that are not in conjunction with any other information or documentation. You could have easily made it up. However I have provided you with my actual bank statements.
If you are a genuine, honest and respectable company, surely you would want to contact your bank. If the funds have left your account and not appeared in mine (as proven with the statement provided to you), they can EASILY initiate a trace and find out what happened.
At that point, I want an apology from a senior manager within the business.
To add to my frustration. Your call centre refuses to provide the number of any head office. Nor will be they provide the details of any company legal representative.
If only I could trust this message reaches a person in your company who has a brain. As they would know, I can not start a trace on funds I did not deposit.
I asked my solicitor to call your head office. Who asked me to prepare a full email listing this horrific series of events. This was sent almost two weeks ago.
When called this morning to check on its progress. The operations manager hung up, after refusing to provide the details of your companies legal rep.
All this is pretty clear that you are not a trustworthy company, you have unfair and untoward business practices.
Never have I heard of such a small issue turning into a massive problem all because the call center wont escalate a call to a REAL manager.