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Orkin / Unethical behavior

1 United States

I suspended my services because of unfair treatment and I was not satisfied with services. In September of 2015 I do not know what was going on with my regular Orkin man. But I began getting calls from someone else. He kept trying to come to my house after hours. However, my kids have daily after school activities. Not to mention my husband works evenings and I am not comfortable with a man I don't know in my house that time of evening. He stated something about doing the outside. I explained to him I wasn't concerned about the outside. I need the inside taken care of. He informed me that my regular guy would come do it. I never heard anything from anyone until someone called for me to pay the bill. Which I explained then I was not paying anything because I didn't receive the services I requested. I was informed someone would call me. No one called. I called when I received a bill but by then I was in Cali for a family emergency. No one attempted to come out to my house until November and even then I explained to them would need to only do my inside that wasn't done in September and I was charged for. They were supposed to come November 30th. My husband was at home all day. No one showed up. I was home for an 1 4:00-5:00 again my kids have activities. I received another bill for 2 months of services. I called the office they informed me he showed up and sprayed the outside and that no one was home. I never received a call stating he was on his way or no one was home. You know why? Because, he didn't show up, someone was there. I was then told I they would have a manager call me, instead I get a call from my regular tech 2 weeks later. This is not the way to run a business. I still have the same issues i had when you guys started coming to my home. There was not much improvement. This was the biggest waist of my time and money. Now I am in a collection services although I was supposed to have a money back guarantee if not satisfied with services and I am not. The only way you will see a dime of my money is to take me to court. But guess what I didn't sign or authorize for you to spray only the outside of my home. thats not even why i requested services. there were no issues outside the home other then ants and they were under control

Jan 29, 2016

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