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2.0 124 Reviews

Telebrands Complaints Summary

32 Resolved
92 Unresolved
Our verdict: When using services from Telebrands with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Telebrands reviews & complaints 124

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3:04 pm EDT

Telebrands It has been four months and still can't get it to work

I ordered Jupiter Jack back in AUG, 09 two weeks before my wife's birthday and upgarded the jupiter so I would make sure it would work. Paid extra to amount to about $50.00.

It took till October to receive it and I was never told it would take that long. Once I got it, the connectors to fit a phone did not work on her phone. Again, I never asked the model to insure it would work with it.

I was told I could order the new connector for $2.99 which I did. I told them the model number and make. I received the connector today 12/7/09 and they send the wrong one. That has been four months and still can't get it to work. NEVER, NEVER purhcase from them.

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4:15 pm EDT
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Telebrands Extremely hard to use and only one use

Could not get the top on an opened can of soda. No matter how I pushed on the Bottle Top the can would start to collapse and the contents spilled but the Bottle Top would not snap on. After numerous tries finally got one to go on an unopened can and then had to use several tools to reach through the opening on the top to pull the pop top open. Soda did not stay carbonated once the can was opened and it was impossible to get the top off of the empty can. They claim the Bottle Top will fit most cans and can be used over and over. I tried the product on numerous brand name sodas and it would not snap easily on any of them. I had several co-workers try the product and they came up with the same results. No one could get the Bottle Top to snap onto the can and the one can I did get the Bottle Top on still has the top on it because no one can get it off even after the can was totally crushed!

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6:49 am EDT
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Telebrands Bad service

I ordered a frying pan from Orgreenic several months ago and I have not gotten it yet. They advertise that their product is non stick and you will never have to use butter or oil again. Every time I emailed them, I was told that everything was on back order and to wait another 15 days. I am still waiting after 5 months. I just saw on their site that my order was mailed on April 22 but I am skeptical. If you are thinking of ordering this product, you might be waiting for a long time. I hope this product is as good as they advertise.

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Nikki Mclean
, US
May 20, 2019 11:15 pm EDT

I bought this thinking I was going to save on Pam Spray and cooking oil, but after one use food STUCK TO IT! This company LIES AND IT IS A SCAM! I want my money back

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Sand4me
Bradenton, US
Aug 14, 2011 12:17 am EDT

I have also ordered the set and have changed my mind. I got the song and dance that customer service is only open M - F and I would have to call back then. I will do that, but if I can't get someone on the line, when the order is delivered I will refuse delivery and contact my credit card company. They will stop the payments. In cases like this the CC company is your best friend.

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windingdown
Valencia, US
Jun 09, 2010 3:54 pm EDT

OrGreenic scammed me they are a HUGE SCAM! Even if their products work as they say they have scammed me from the minute I ordered from them. FIRST OF ALL I ordered a frying pan online too, but low and behold once I got my email confirmation about my order I had some how ordered a FULL SET? I was freaking out this was thurs night late, so ON friday morning.. so I called and they told me NO my order was not in the system yet takes 48 hours to get it in the system ( should have know this was BS*) and call back monday, I called back Monday and Tues and same song and dance, no in the system yet.. I dont need nor want a full system I have a great system of pans I use but my frying pan was used up so I needed a new one. ONE FRYING PAN is all I wanted.. and to make a long story short, guess what showed up at my door today 4 days after I ordered it!? THE ENTIRE SET! OMGOSH, Im so pissed off, I was charged for it too.. on my card, I started off wanting a mere frying pan and was scammed forced to get a full set and every single person I called and talked to telling them I only wanted a frying pan and they all lied to me saying my name isnt even in the system yet.. THEY HAVE TO BE STOPPED.. I did some reseach and this has happen to others too.. totally a scam!

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1:08 pm EDT
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Telebrands Ridiculously misleading, pushy business practices

Rediculously misleading, pushy bussiness practices! These guys are out to fool you into crap you don't need or want. This is the only company I've ever placed an order with where your total bill and price breakdown was given AFTER they accept your order. You get bombarded with ads for other services and products during your checkout process and even AFTER you palce the order someone CALLS you up to sell you some more crap - during the call they claimed to just want to "confirm address" but actually managed to trick me into trial subscription to services I explicitly said I'm not interested in!

As I'm writting this I'm waiting to their seemingly non-existant "Customer Service" - my call has now been dropped second time after waiting 10min on hold in each call.

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7:58 am EST
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Telebrands This product is a fraud!

I can’t believe that TeleBrands can get away with their claim that “one size fits all–for men and women.” I have a size 10 foot and they are WAY TOO BIG for me. I even cut off the big and small toes to try to use them on my middle toes and they are still too big. This product is a fraud!

I don't think any woman who has left a positive comment about Pampered Toes has actually tried them.

How can they help me? Either give me back the $10 I spent at Bed, Bath & Beyond or make a pair of Pampered Toes that fits normal feet.

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2:56 am EST
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Telebrands - Internet Scam Ordering Process

I saw a commercial for Perfect Button (product description irrelevant). I went on to the Net to order it. On the TV commercial they made a point of $10, double the order for payment of shipping only, blah, blah. When on the Net ordering page when you say "Order" it goes directly to asking for your credit card, FIRST THING! In other words, it is not like...

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9:13 am EST
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Telebrands Shipped wrong Item

I ordered the Windshield Wonder in November. On January 19, 2010, I received something called the "Glass Wizard". I called about this error and was told that since I upgraded to the deluxe model, this was correct. The deluxe model should have been bigger, but this thing is totally different. The shape of the cleaner is different, the handle is shorter and does not fold, etc. All I wanted was a return label so I didn't have to pay to return something I didn't order, and they refused. They offered to send me a new order, of course paying full shipping, once I returned the incorrect order. Note to Telebrands- If you had offered to send me the correct order and not charge me shipping, I would have been satisfied!

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3:51 pm EDT
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Telebrands - Scam charges

Ordered Pedi-Paws and nowhere are you able to edit or cancel your order. Order was supposed to be for 2 Pedi-Paws totalling $40.00 and when order was finished the total was $103.95. Was not able to edit or cancel the order on line. After, phoning the company, I was told I had to wait 2 days for the updating of their computer. After, 2 days I called and they...

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11:10 pm EDT
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Telebrands overcharged

I was supposed to be charged $6.99 for the first 2 sets of windshield wonders that I ordered and the 3rd set was supposed to ship at no additional shipping cost. Yet they charged me $34.95 for shipping...over-charge by an additional $20.97. The customer service link gives hours of M-F 9 - 5 yet they tell you they're lines are always busy so it's best to call on Thurdays or Fridays. It's Friday night now (10PM) when I placed this order which means I have to wait almost a week before I can maybe get through to them. I'm filing a complaint with my credit card company.

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Bravadoca
Dollard-des-Ormeaux, CA
Oct 22, 2010 9:03 pm EDT
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I was planning to order the windshield wonder, but after reading all of the complaints, and after the rip off I encountered with another product that I had "seen on tv", I plan to never buy anything like that again. This is how they make their money. How else can they sell things so cheap? The other product I mentioned was supposed to cost me only $19.99, but after all was said and done, it cost me $60.00. First they charged me $17.98 for shipping. Then when I checked my Visa I saw a charge for $48.00. I called the company to ask why it was so much when at first it should have been only about $37.00. They told me that there is what is called an extra zone charge to ship it to Canada. Then when it arrived, I had to pay another $13.59 for duty charges.

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sailon
Dallas, US
Jan 29, 2010 5:14 pm EST

I bought the same thing, buy 1 - get one free for $10 and shipping of $6.99.

When it was time to check out, they doubled the shipping... what a bunch of crooks!

EVERYONE should contact the Better Business Bureau in NJ and file a complaint. OR simply stop payment by your credit card company!

Simply go to:

https://odr.bbb.org/odrweb/public/getstarted.aspx

and fill out the pages. This at least make sit difficult for them.

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Dr. Paiva
Fall River, US
Jan 05, 2010 2:07 pm EST

Unbelievable folks, I had the same ordeal happen to me.

I ordered the Windshield Wonder and about a week later, to my surprise I received the Glass Wizard instead. I was obviously angry that they shipped a product I didnt purchase, then go on to explain that this was some sort of an upgrade. I wasn't buying that line, this was clearly a marketing scam. I don't know how Telebrand gets away with this type of business behavior but its disgraceful and dishonest. I hope that there are legal precedences which make this illegal, perhaps false advertisement or something more to protect the consumers from this sort of deceptive marketing.

Does anyone have any other experiences with Telebrand?

Nelson
Boston, MA

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Rachel N
Plymouth, US
Dec 08, 2009 3:19 pm EST

I had the same problem - I ordered a set (buy 1 get 1 free for $10!). I saw that it said "S&H at a cost of $6.99 per set", but yet was charged $10 twice PLUS $20.97 for shipping! It should have only cost $24 total, not $40.97! I did call and wait and got through to someone who talked around in circles, never answering my question. Then said "when did you place your order" to which I replied, about 10 minutes ago. The woman said - well that won't be in our system until Thursday (it is Tuesday). You can try to call back then. I asked about shipping and she said the website says allow 3-6 weeks for shipping. Nowhere is that stated! I am frustrated at them, but also myself for falling for such an obvious scam!

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RDW
, US
Oct 22, 2009 12:16 pm EDT

I actually ordered three of the windshield wonder and was shipped a different product, Glass Wizard, after waiting over two months. I returned the Glass Wizard, at a cost to me of $12.00. I complained to Telebrands that I did not receive the merchandise that I ordered and they shipped me half as many of the same incorrect product they had sent me before. So basically I never got the quantity that I ordered nor did I ever get the windshield wonder. I am stuck with something I did not order or want.

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BobVH
Camarill, US
Sep 27, 2009 3:39 am EDT

The ad I got says buy one windshield wonder for $10 and get a second one free. So I signed up to buy it. However, they charged me 20+ dollars (before) shipping cost. I was STILL stupid enough to buy it. The good news is I must have screwed up my credit card nr when ordering it. I got a letter in the mail today informing there was a problem with it (no it's not maxed out...it was a check card) and I had plenty of money to cover it. So I won't be getting any. Good news for me. I won't be ordering it again!

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4:48 pm EDT
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Telebrands Bad experience

Telebrands is a fraud company. Never get in their trap.

I got the Air press massager delivered on 5th May 09. The product was faulty. I sent it back to the co. on 8th May. They confirmed me that they have received the product back on 11th May. I still haven't got the refund of Rs 2999/-. I paid Rs 3280/- at the time of delivery since postman asked for the money order charges. Every time i call the telebrands customer care I get the answer we have dispatched the cheque on 1st June. I have not received any cheque till now. They are not giving any satisfying answer & nor they are refunding my money. I had to courier charges of rs 400/- as well to send the faulty product back. With your help I want Product cost & courier cost refund.

Their customer care number is never reachable. One has to try 30-60 mins to reach them. They donot even respond on mail.

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1:06 pm EDT
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Telebrands Refund

I mistakenly attempted to order EZ Combs on their website. Attempting to purchase the advertised $10 introductory offer. After a list of questions, I received an order confirmation for sales in excess of $112. The website offered no way to change or cancel the order. My only recourse was to call Telebrands the next day, which according to them, my order was already shipped out. I had to wait for the product to arrive, send it back and attach code, and have yet to receive my refund and it has been over 3 weeks, since I sent the product back, not to mention the initial order that could not be cancelled or changed. DO NOT DEAL WITH THIS COMPANY! I will never purchase anything from this company, EVER! Save yourself some pain, and do not deal with anything Telebrands is involved in.

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8:27 am EDT
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Telebrands Windsheild Wonder

I ordered a windsheild wonder from this company. After many weeks I finally received glass wizard, which is not at all what I ordered. They took the money from my account and put a note in the box saying they did not have it so they sent me an upgraded version of windsheild wonder. They never ever sent me windsheild wonder at all in any form. I sent back for a refund which I have not received as yet. I think this company is nothing but a scam and it is wrong to allow them to continue in business. I also contacted a robert Barnett in New Jersey but only got voicemail and of course no call back. his number is [protected].
Thank you,
Maureen Fusco

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Dr. Paiva
Fall River, US
Jan 05, 2010 2:03 pm EST

Unbelievable folks, I had the same ordeal happen to me.

I ordered the Windshield Wonder and about a week later, to my surprise I received the Glass Wizard instead. I was obviously angry that they shipped a product I didnt purchase, then go on to explain that this was some sort of an upgrade. I wasn't buying that line, this was clearly a marketing scam. I don't know how Telebrand gets away with this type of business behavior but its disgraceful and dishonest. I hope that there are legal precedences which make this illegal, perhaps false advertisement or something more to protect the consumers from this sort of deceptive marketing.

Does anyone have any other experiences with Telebrand?

Nelson
Boston, MA

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marie elisabeth
Palm Bay, US
Oct 07, 2009 1:46 pm EDT

I am FUMING.

I had the same experience as Maureen Fusco.

I ordered the Windshield Wonder and received the Glass Wizard.

I wrote to them and told them if I had wanted the Glass Wizard I would have ordered it.

NOW I am holding over 1/2 HOUR TRYING to speak to someone at Telebrands.

Needless to say I will NEVER order from them again !

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Steve Defelice
DeBary, US
Aug 13, 2009 12:51 pm EDT

I placed an order of the windsheild wonder my cost was to be $ 43.95 for the upgraded version they charged my credit card $ 89.95, and sent me 4 regular sets, so I called them, they told me they would refund my card and send me 2 upgade sets for $23.95 they sent me the order charged my card $23.95 and never refunded my card the $89.95.When the order for $23.95 came I refused it, the post office sent it back. I am now stuck with 4 sets and no money has been refunded.This company is a ripoff.
My name is Steve from Debary FL

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bodene
Elkins, US
Aug 03, 2009 11:15 pm EDT

I also ordered a winsheild wonder and was charged over 40 dollars for what was suppose to be a buy one at ten dollars and get the second one free deal. I have contacted my credit card company and they are investigating the matter... I sent the shipment back un opened several weeks ago and have not received a refund...

Anonymous

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Telebrands incomplete refund

NO customer service and high shipping charges and I have no recourse. I responded to an email for ordering Shoes Under after seeing their ad on TV. The ordering process was terrible. You enter your credit card info first and then answer questions regarding the order. There is no place to review the order before it is placed. When I saw the terrible shipping charges, it was too late to cancel the order. I called the next day to try to cancel but they informed me that the order was not yet in the system and there was nothing they could do. I was told to call back in 2 days. I did that and the order was there but now it was too late to cancel. I was so angry. What a scam so that you can never cancel an order. I got detailed instructions on how to send back the item. I was told I would get a full refund if I returned the package unopened. I did that and the refund I got was only partial. When I called again, I was told that they didn't refund shipping charges. After talking to multiple people they said they would take my complaint to corporate to get me the full refund. When I insisted on talking to someone else to get this straightened out, they gave me the same line over and over again and finally hung up on me. I don't expect to ever see my refund. What corporate office wants anything to do with $20-30? What a way to make money. I did finally buy a "shoes under" at a department store and it isn't worth anything anyway. At least I could return that!

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Avido Q
Jonesborough, US
Aug 15, 2010 12:21 pm EDT

there productes stink it is a scam to get your money don't buy from them go to the store you will be better off ARQ

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12:00 pm EDT
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Telebrands Using product could cause injury

The purpose of buying these "Get A Grip" handles was to insure my elderly mother's SAFETY for getting in and out of the bathtub. However, one of the handles kept falling off the tile wall every couple of days and the other handle stuck to the wall just a little longer (about a week). This happened before they were ever used.

If a handle fails while being used, it could actually be more dangerous than not having any handle at all!

In addition, I paid extra to insure "faster" shipping, but Telebrands just mailed them out using ordinary mai and it was NOT very fast, the second handle took 18 days to arrive (both were ordered at the same time.)

People should be warned that using these handles could result in a fall and serious injury! In addition there doesn't seem to be any money-back guarantee.

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12:58 pm EST
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Telebrands They will rip you off badly!

I have had nothing but a BAD BAD field day with telebrands..That company is the biggest rip off company I have ever had the displeasure of dealing with. The pedicure..My 3 dog's cried! I will assume that the dogs in the commercial are trained well OR the item is turned OFF and thus meaning the animals will NOT react negative to the item. As for the EZ Comb..Another piece of garbage.

I can only imagine the time they use making these commercials to make it look easy just so they can fraud the customers.

Also on each occasion without personal and prior approval they have sent out jewellery each time. A Sterling Silver pair of earrings and a necklace that both turned my skin GREEN after just a few hours of wearing them. Charge: $53.97. This was taken from my credit card without authorization from me.

This company has had nothing that I can speak of that has been worth the money or that I have given permission to go onto my credit card and get.

The complaints I made to the customer service people got me NO WHERE...NONE of them spoke English! The English was so broken because of non American workers that you can not understand what they are saying. All Calls to them led me to a different person and a different call taker every single time. I would ask for someone speaking better English and I was told it would be a very long wait and they can not transfer. They would need me to keep calling until I get a fluent English spoken person. I can go on and on with the deception this company has done to us. However, it will be an all nighters to tell you about how they rip people off. Trust us on here when we tell you, they will rip you off...They also prey on the elderly in hopes of confusing them into more money spent. I had to work on countless things they did to my parents over the phone. And now I am having my lawyer handle it on the magic jack, the EZ Comb and the Pedicure...I just hope my lawyer can speak their language..!

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DONALD PARISIAN
, US
May 30, 2014 3:58 pm EDT

Tried to talk to American speaking person, but all I get is someone in India who, I can't understand. Can't we in America do something
about this Company, after all we need the income and by making the products they sell here in America and have an American taking
the calls (for info on the order.) someone will have a job here in America, we need the jobs! I say we should all boycott Telebrands.
This company is a company that sets up a scam outfit, and we are not able to get any help from them, after they get your money.
JUST BOYCOTT THEM, JUST BOYCOTT THEM, JUST BOYCOTT THEM, JUST BOYCOTT THEM, JUST BOYCOTT THEM

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Al Buse
East Granby, US
Mar 19, 2013 1:27 pm EDT
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I bought the OrGREENiC Kitchenware (The Green Fry pan). Worked well for about 2 months. Followed all directions to the letter. It is "Guaranteed for Life. Yep! You pay the postage to send it to them PLUS $7.99 for return shipping. By the time you are done you might as well go out and buy another fry pan that works. This Pan is now in the garbage. I have not talked to the Company but by all the comments. I can see it would be of no use. Bad Company selling Bad products. Never again. BUYER BEWARE

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PedEgg Believer
Portage, US
Nov 23, 2012 11:04 pm EST

The original PedEgg is actually a very good product. However, I bought a second one at a discount store, and it was a fake -- wouldn't cut dead skin at all. Now, it seems impossible to buy replacement blades for the original PedEgg. Used to be you could get 3 replacement genuine PedEgg blades for $9.99, but now they seem to be unavailable at Walgreens or even from Telebrands. Seems like you have to buy a new PedEgg every time your blade dulls -- which happens much quicker than you would think it would.

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Brokenharleywings
Houston, US
May 11, 2012 5:54 am EDT

Does anyone know how to report this company to the US Trade commission (or an entity with a similar name)? The BBB wouldn't really work, because all they do is list them on their site, no interference or legal issues done... There has to be a "Commission" or "Government watchdog" type of thing that can take strides to shut these people down or link something to their website (although that would be SPAM of course) ... I would LOVE to research these questions however, I have not had experience with this company...THANK YOU ALL FOR YOUR TIME IN POSTING YOUR EXPERIENCES! YOU HAVE STOPPED A NEW CUSTOMER FROM A BAD EXPERIENCE! i AM SO GLAD THAT I LOOKED THEM UP BEFORE I CHOSE TO PURCHASE! THANK YOU!

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PANTHER5044
Louisville, US
Nov 28, 2011 10:00 pm EST

I would like to thank all of you for your honest reviews of this company although I see a few issues of the customer not knowing how to place an order in the correct manor I also see everyone single one of yall had a lot more issues than just that...I was about to order the "beat blaster' mainly because I'm a geek and it seemed cool...but I'll just wait till it hits Ebay and get it for a buck lol. again THANK YOU! so much for warning me against this company...your experiences have saved at least one geek in this world.

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Cathy L Peterson
Albany, US
Sep 19, 2010 11:31 pm EDT

I ordered the "Bare lifts" and when they asked if I wanted to double my order I said no, then the recording said that they did not understand the answer. I said no a few more times then said yeah to someone else and it took it. I got like 80 that is 8 packs of 10. the commercial said 10 lifts for $10. I only should have gotten 20. And to top it off they do not lift they flatten the breast. I will never order from this comany again. If I want one of their products I will wate til it gets in the stores. Then I will abel to return it if I do not like it or I am not out much of money.

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Marilyn McEnaney
Sebring, US
Aug 29, 2010 7:26 am EDT
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On 8/25/2010 I ordered a Bark Off Collar from the Official Web address.
I was buying the buy 1 get 1 free for just shipping and handling on the second one. The total should have been $23.98. However, I put in the box 2 because I thought that was how I was suppose to get the second one free.
I believed I would get to review my purchase before it was finalized. However, that did not happen. It went right to the finalization without allowing me to review it.
I immediately called the customer service and was told it would be 24-48 hours before it would show up in their files.
A supervisor named Francis said he would put it on hold and to call back in 24 hours.
On 8/26/2010, I called again and was told it still was not showing up. They said they would put another hold on it and to call back in another 24 hours.
On 8/27/2010 I called back and was told it had already shipped. They told me I could send one set back and pay the shipping.
I was willing to buy one set but not two sets.

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TYRAnnosaurus
Nashua, US
Aug 13, 2010 8:47 pm EDT

I had a huge problem with the Bark Off...the "$10" product ended up costing me $60! I called not even 5 minutes after to cancel the order (I bought it online) and they kept saying to they would put a hold on it because the order doesn't register for 24-48 hours. I called back everyday at least 5 times a day to make sure the order was on hold and that as soon as it showed up in their systems that it would be canceled. They told me it wouldn't be shipped out for at least 2 weeks so I would have time to cancel. That was a lie!

Not even 3 days later i called once again to cancel...and they told me that the order was shipped out and it was too late to cancel...and that I should have taken the initiative to call to cancel! Finally after talking to several, several people and having my mom threaten them with the BBB I received a refund...but of course I had to send the product back. Never again will I by from them. They are HORRIBELE.

After I received that stupid sterling collection...I sent it back right away!

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BRANDIRAYNE
, US
Mar 08, 2010 2:02 pm EST

YES! OMG. THIS SAME THING JUST HAPPENED TO MY SISTER, SHE JUST PICKED UP THE MAIL, BUT SHE NEVER EVEN ORDERED THE PRODUCT AND IT TOOK 71.85 OFF OF HER CARD WITHOUT HER AUTHORIZATION TOO! CRAZY!

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Lori
Clover, US
Mar 06, 2009 11:35 am EST

I was ripped off by this company as well. They charged my card 4 times the amount I said yes to over the phone. The charge didn't happen until a month after the call and I did not have any products in hand. I called when I saw the charge and asked for them to not ship the item and just refund the money. They shipped it anywyas. I returned it immediately! First of all, I did not authorize the amount, second I could tell from the conversation with customer service that this was a rip off. I have been told numerous times since then that they were refunding my money. They haven't. I have finally reported the issue to Bank of America and the bank refunded the money to me. I've had Bank of America do this before for me a long time ago. If you use a good bank, I'd suggest letting them handle these rip off companies. They have more resourses to do so.

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J
6:13 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Telebrands GPA PAL

I requested by phone a GPS cup stand that hides wires and will set in your cup holder. Took a long time to recieved and with the package I recieved 2 post cards that said the product would not be shipped and the order was cancelled.

I ordered one GPS cup for $14.99 plus shipping and handling $6.99 image my supprise when I got a box full of GPS cups (5) and a billing invoice of $96.93. Now the TV ad said I would buy one and get one free, so I expected 2. I got 6 and not a free one in the bunch. Of course you can't reach anyone because they only do business Mon - Fri between 9"30 am to 5:00 pm. EST. I'm passed p.o.'d at them, and I can wait to talk to someone that works for this company.

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Nanny CARLSEN
,
Nov 05, 2008 6:32 pm EST

ORDERED FROM A TV AD FOR $19.95 AND THEY CHARGED ME $59.95. WHEN ORDER CAME THERE WAS NO PHONE NUMBER OR EMAIL ADDRESS TO CALL AND COMPLAIN.

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willism dolan
,
Oct 31, 2008 2:08 pm EDT

Telebrands advertises on TV that I will get two grip-handles for the price of one. The price of one is $19.98. Telebrands took $35.97 of my money and sent me only one.

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sivakumar
, IN
Jan 22, 2009 4:30 am EST

mee too, i bought a AIR LOUNCHER to them, it is very useless product they cheating the people

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Colin Masica
,
Nov 12, 2008 2:38 pm EST

Same thing happened to me. Is this a mistake, or deliberate fraud? What can we do about it?

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P
10:15 am EST

Telebrands Get-A-Grip - No Return Information

I ordered the Get-A-Grip handles for a family member going through Chemo treatment. The commercial said get 2 for the price of 1 and get 1 free. I did receive 3 Get-A-Grips but they charged 1 @ 9.99 + 3.99 S&H, 1 @ 19.98 + 15.98 S&H and 1 @ $0 dollars + 15.98 S&H totaling $59.93 which I did not authorize. You have to give credit card info before placing the order and are never given a total amount due. I want to return the substandard product to the ### company but there is no phone # or website etc. only an address. Does anyone know how to contact these people? I'm sure they will not answer any written correspondence.

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3:51 pm EST

Telebrands Scam-Fraud

i ordered pedipaws, with the knowledge that i could try this, and if i wasn't satisfied with it, within 30 days could return it for a refund. well i called, got a RA#, returned it via UPS. i waited for about 3 weeks, still no refund to my card. i called them 3 times, and got a runaround from zombies that seemed to reading from a script.

i finally called my credit card co, explained that i've been ripped off, that i have tracked my return and they did receive it and sign for it. they just won't give me my refund. my cc company is sending me the necessary "dispute" forms and will credit my card the $59.71 they charged me for this junk, that i returned!

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Mary S.
,
Dec 04, 2008 11:35 am EST

After placing my order at the very poorly designed "Pedi-Paws" website (which fails to reveal the total cost until AFTER one has entered credit card information and clicked "submit order"), I tried for two days to call the company to cancel my order. This was because the total my credit card was being charged was much more than I expected it to be (but I had no way of knowing this until it was too late). I was told both times that it was too soon to cancel the order as it wasn't yet "in the system". And yet when I checked my credit card statement online, the company had claimed a payment for the order the day after I placed it. These people are lying to customers.

I never received a confirmation of my order at the email address I provided, either. The first notification I received, almost a week after I placed the order, was an email notice that the products had been SHIPPED. TeleBrands' failure to send notification immediately of an order received, and instead waiting until the order has shipped, is at the very least unethical. I have ordered hundreds of items online and have never had such a thing happen before.

What's worse is that I find that my single order has miraculously morphed into TWO orders, totaling almost $300. I will mark both packages REFUSED and send them back when they arrive. I have notified my credit card company, and they will dispute both charges. If this happens to you, the credit card company requests that you get a receipt from the post office to support your claim that the merchandise was indeed returned. And I will warn all of my friends never to order anything from TeleBrands!

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C
2:53 pm EST

Telebrands failure to deliver no. of items promised and paid for

Telemarketer [Telebrands DR] promised "2 for the price of 1" [$19.98 for GET-A-GRIP] and charged $15, 98 for processing and handling of 2, but only delivered 1. No E-mail address or phone no. given on packing slip to facilitate complaint. I notice there are MANY similar complaints. Is this legal?

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Curt Graham
Las Vegas, US
Apr 25, 2009 3:03 pm EDT

In Dec. 2008 the same happened to me as well. The Telebrands DR group overcharged me, didn't send what I ordered, cheated me out of one free unit as advertised, and the products GET A GRIP were junk and unsafe to use.

The new trick is to tell the customer that they never returned the product---so clever---thinking in 2009 the customer would have thrown away all 2008 receipts and never be able to document they sent the product back.

Incredible that they are permitted to stay in business!

Curt Graham

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D
11:38 am EST

Telebrands get a grip handle

TV Commercial said buy one receive an additional one free. I only received one, but they charged me processing and handling $7.99 for ecah one. There is no phone number or web site listed for me to contact them.

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I. Alphonse
El Paso, US
May 19, 2012 12:14 am EDT

I did not order the Wizard Wand product.

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Mary
Virginia Beach, US
Jan 11, 2009 11:36 am EST

We got two of these Get-A-Grip handles. We too found that they didn't work on most bathroom tiles, due to the length of the grip not being long enough to clear the grouted areas. EVEN when we attached it to the side of the tub or other areas in a shower, the suction didn't hold long and it released onto the floor in a matter of minutes. NOT sure this is safe - if you take a long bath or shower, the thing could be loosely connected and come off when you reach for it - I can imagine that could be a disaster.

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A King
,
Nov 24, 2008 11:54 am EST

Bought locally at Bed, Bath & Beyond and am returning it today. This product CAN NOT be used on 4 1/2 inch tile without one of the suction cups ending up on a grout line which means only one end of the handle is attached. Had they made the handle just 1/2 inch longer it would have worked wonderfully. There is no info on the exterior of the package to guide you about which size tile this item will work with.

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