Telebrands’s earns a 2.0-star rating from 0 reviews and 124 complaints, showing that the majority of consumers are somewhat dissatisfied with products.
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It has been four months and still can't get it to work
I ordered Jupiter Jack back in AUG, 09 two weeks before my wife's birthday and upgarded the jupiter so I would make sure it would work. Paid extra to amount to about $50.00.
It took till October to receive it and I was never told it would take that long. Once I got it, the connectors to fit a phone did not work on her phone. Again, I never asked the model to insure it would work with it.
I was told I could order the new connector for $2.99 which I did. I told them the model number and make. I received the connector today 12/7/09 and they send the wrong one. That has been four months and still can't get it to work. NEVER, NEVER purhcase from them.
Extremely hard to use and only one use
Could not get the top on an opened can of soda. No matter how I pushed on the Bottle Top the can would start to collapse and the contents spilled but the Bottle Top would not snap on. After numerous tries finally got one to go on an unopened can and then had to use several tools to reach through the opening on the top to pull the pop top open. Soda did not stay carbonated once the can was opened and it was impossible to get the top off of the empty can. They claim the Bottle Top will fit most cans and can be used over and over. I tried the product on numerous brand name sodas and it would not snap easily on any of them. I had several co-workers try the product and they came up with the same results. No one could get the Bottle Top to snap onto the can and the one can I did get the Bottle Top on still has the top on it because no one can get it off even after the can was totally crushed!
The complaint has been investigated and resolved to the customer’s satisfaction.
Bad service
I ordered a frying pan from Orgreenic several months ago and I have not gotten it yet. They advertise that their product is non stick and you will never have to use butter or oil again. Every time I emailed them, I was told that everything was on back order and to wait another 15 days. I am still waiting after 5 months. I just saw on their site that my order was mailed on April 22 but I am skeptical. If you are thinking of ordering this product, you might be waiting for a long time. I hope this product is as good as they advertise.
I bought this thinking I was going to save on Pam Spray and cooking oil, but after one use food STUCK TO IT! This company LIES AND IT IS A SCAM! I want my money back
I have also ordered the set and have changed my mind. I got the song and dance that customer service is only open M - F and I would have to call back then. I will do that, but if I can't get someone on the line, when the order is delivered I will refuse delivery and contact my credit card company. They will stop the payments. In cases like this the CC company is your best friend.
OrGreenic scammed me they are a HUGE SCAM! Even if their products work as they say they have scammed me from the minute I ordered from them. FIRST OF ALL I ordered a frying pan online too, but low and behold once I got my email confirmation about my order I had some how ordered a FULL SET? I was freaking out this was thurs night late, so ON friday morning.. so I called and they told me NO my order was not in the system yet takes 48 hours to get it in the system ( should have know this was BS*) and call back monday, I called back Monday and Tues and same song and dance, no in the system yet.. I dont need nor want a full system I have a great system of pans I use but my frying pan was used up so I needed a new one. ONE FRYING PAN is all I wanted.. and to make a long story short, guess what showed up at my door today 4 days after I ordered it!? THE ENTIRE SET! OMGOSH, Im so pissed off, I was charged for it too.. on my card, I started off wanting a mere frying pan and was scammed forced to get a full set and every single person I called and talked to telling them I only wanted a frying pan and they all lied to me saying my name isnt even in the system yet.. THEY HAVE TO BE STOPPED.. I did some reseach and this has happen to others too.. totally a scam!
Ridiculously misleading, pushy business practices
Rediculously misleading, pushy bussiness practices! These guys are out to fool you into crap you don't need or want. This is the only company I've ever placed an order with where your total bill and price breakdown was given AFTER they accept your order. You get bombarded with ads for other services and products during your checkout process and even AFTER you palce the order someone CALLS you up to sell you some more crap - during the call they claimed to just want to "confirm address" but actually managed to trick me into trial subscription to services I explicitly said I'm not interested in!
As I'm writting this I'm waiting to their seemingly non-existant "Customer Service" - my call has now been dropped second time after waiting 10min on hold in each call.
The complaint has been investigated and resolved to the customer’s satisfaction.
This product is a fraud!
I can’t believe that TeleBrands can get away with their claim that “one size fits all–for men and women.” I have a size 10 foot and they are WAY TOO BIG for me. I even cut off the big and small toes to try to use them on my middle toes and they are still too big. This product is a fraud!
I don't think any woman who has left a positive comment about Pampered Toes has actually tried them.
How can they help me? Either give me back the $10 I spent at Bed, Bath & Beyond or make a pair of Pampered Toes that fits normal feet.
The complaint has been investigated and resolved to the customer’s satisfaction.
Internet Scam Ordering Process
I saw a commercial for Perfect Button (product description irrelevant). I went on to the Net to order it. On the TV commercial they made a point of $10, double the order for payment of shipping only, blah, blah.
When on the Net ordering page when you say "Order" it goes directly to asking for your credit card, FIRST THING! In other words, it is not like the millions of other order pages out there, where you do your shopping then give credit card information.
THIS IS THE FIRST OF MANY SCAM STEPS THAT THIS TELEBRANDS ORDER PAGE HAS.
So I entered the credit card info, figuring there would be the opportunity to review the order before pressing a "place my order icon."
I then ordered additional items per the offers that they keep coming up with. In other words, after placing my initial order and clicking "next." (Again, I did this assuming that there would be a review order page and I could decide what I wanted and did not want.)
The next page was yet another order. Same thing, the offer was for additional items, pay for shipping only. Was a good deal, so I order, again with the intent to think about it before pressing apparently NONEXISTENT, but ANTICIPATED, "complete order" page or icon.
After about four of these pages, I get a summary page that says "Thank you for your order, please allow three to six weeks for your order to arrive." (Sidenote: why a business should be allowed to take you money and not deliver products for a month and half is beyond me. I digress.)
THIS IS THE SECOND SCAM ASPECT OF THE TELEBRANDS WAY OF DOING BUSINESS, NOT HAVING A "REVIEW AND APPROVE YOUR ORDER" PAGE. 99.9% of businesses have a confirm order or approve order page, but not Telebrands.
I then look all over the site for some way to review, change or cancel the order. There is nothing. I then check my e-mail, nothing there about the order placed. Checked my credit card online, nothing posted yet.
Then I return to the order page. I see on the contact page there is a number to call, but only M-F, 9-5 sort of thing.
THIS IS THE THIRD SCAM ASPECT OF THE TELEBRANDS PAGE, NOT HAVING A WAY TO CONTACT THE COMPANY IMMEDIATELY, VIA E-MAIL, CHAT OR THE PHONE.
THE FOURTH SCAM ASPECT IS THAT THE SITE SAYS NOTHING ABOUT HOW TO QUESTION ORDERS, REVIEW ORDERS OR TO CANCEL AN ORDER. All they say is thanks for the order and then they vanish (after having got your credit card number.)
I then search Google, specifically "how do I cancel a Telebrands order" and this site with all the complaints came up.
So I contacted my bank ATM/Debit toll free number and say I want to "stop pay" the order. She says that since it has not posted we have to wait until Telebrands actually attempts to make the charge. (That makes total sense.) I told her that from what I read on the Net is that once Telebrands gets someone's money, it's impossible to get it back and I ask what I can do.
She says that I can simply report my ATM card as lost and that will stop all charges from going through. And I can then get a new card within days. Needless to say, that's what I did.
TAKE THAT TELEBRANDS.
(And truth be told, it's probably a good idea to get a new ATM/Debit card (with number) rather than to have one number floating around the net for a year or two. So this was a blessing in disguise.)
I am filing a complaint with the California Attorney General about this. Fortunately I took screen shots everything. So I can show the AG what I am talking about.
Update: when going back to the Perfect Fit page I noted that on that page that takes credit card info, there are no indications that it's a secure page. (no "S" in "http://" should read "https://")
Looks like this site really helped because but for the complaints here I would have run the risk of someone using my card, stolen from the non-secured Telebrands order page.
Here is the exact text from my complaint just filed online with the California Attorney General:
Telebrands is violating our Business and Professions Code Section 17200, et seq. for its unfair business practices.
1. Before commencing with an order, the Defendants take one's credit card number first thing. In other words, BEFORE one has ordered items.
2. Defendants do NOT have a "review order" process and a "confirm order" process. In other words, they don't tell you that as you select their come-ons and offers, that you are in fact ordering those items WITHOUT the opportunity to review or confirm the order, at the end of the process.
3. Defendants have set up the site to NOT inform the consumer a subtotal of what they are ordering. The only total one gets is at the end of the process when they say "Here's your order, wait three to six weeks for delivery."
4. Telebrands takes consumers' money, but can make them wait six weeks for an order? Why? Is it because Telebrands does not have the items in stock when taking people's money? That's another violation of law.
5. Defendants do NOT tell a shopper anywhere that AFTER giving a credit card number that from there after you are in fact buying the items, you are not "browsing" or "window shopping."
6. Defendants do NOT provide the consumer any way to edit or change an order, during the ordering process.
7. Defendants make it difficult to contact and difficult to discuss with Telebrands any questions, change of mind, or to cancel an order. They are doing this to cause people to give up and go away.
They maintain limited office hours for contact, 9-5, M-F. They should be required to maintain customer service since they are taking orders after 5 and on weekends.
Perhaps this also violates California's home solicitation sales act, where one is denied the opportunity to change one's mind within three days of placing an order.
8. From all the complaints I have seen on the Net (see complaintsboard.com) Defendants make it difficult to obtain promised refunds, with the intent of making people fed up to where they go away.
9. Defendants' website is designed 180 degrees the opposite of what people are used to, this with the intention to unfairly dupe people into ordering large amounts of merchandise and making it impossible to question, review or confirm the order.
In other words, Defendants expended significant effort to design the site so to dupe/defraud people.
Because of the Site's crafty, misleading design I suspect that a significant percentage of consumers end up buying merchandise they did not intend to buy. But rather than complain they simply move on to other things and forget about being defrauded.
http://ag.ca.gov/contact/complaint_form.php?cmplt=CL
Oh how I wish I had googled this company and saw these complaints before placing my order. I placed an order with them for a different product but with the exact same scam. I refused to pay the extra shapping charge and have been waiting for 8 weeks for my purchase to arrive. I ordered on line and paid with a credit card 1.21.14. I have not received anything in the mail and just checked the "www.GetOrderStatus.com" only to see that my order has been cancelled with no explanation and no information on how to contact the company. The number on the credit card bill rings and then just hangs up on me. Now I'm very nervous about what is going on with my credit card and personal information. This company's tactics should be on the news...and they should be behind bars.
I agree with the above replys, I went online to order the Pet Rider, filled in my credit card info and proceeded to order, I was not allowed to review order and was automatically charged. Called to complain and was told had to call customer service M-F 9-5. Of course its Sunday and tomorrow a holiday. If I stop payment its going to cost $30. I can't find anywhere to edit or cancel and these people should be prosecuted according to all the complaints!
Thank you for your posts. I ordered the Button and was not sure how to get the free button, so answered yes for the additional button offer. Then I was given a page at the end with a total of almost $50. I went back to the home page, trying to edit my order, only to find that I duplicated my order. So now I have a total of almost $100!
I immediately searched the order status and could find nothing, then called my credit card company. The customer service rep suggested I look for fraud posts, which led me to this site. Upon reading one of the above posts, I immediately called back my credit card and canceled my card. This is a major pain, as the same card is used to pay many online accounts, but I do not want to risk my credit card number being in the hands of scam artists!
I will still try to call tomorrow to cancel the orders, but I expect I will be given the runaround. If my order is processed and gets charged to my credit card, I am hoping my credit card company can assist me in disputing the charges.
Thank you for the feedback. I am sending my son away to college and thought this product would be an easy way for him to replace lost buttons. I guess I'll need to teach him to sew now!
I totally agree with this complaint. It should be called the PERFECT SCAM. The internet site duplicated my order, and without a final review process I could not avoid executing the order. I immediately called customer service, but was told that they would not have my order in the system for two business days, so I could not cancel at that time. HOW CONVENIENT. But I was told they will send a message to HOLD the order until I called back. Of course, once I called back, no notice of the HOLD could be found, and the order was processed. NOW for the Coup de Gras. You get charged a shipping and handling FEE of 6.99 PER ITEM, not PER ORDER. That should be unlawful. And of course, if you want to return the item the S/H is NOT REFUNDABLE, and you got to pay the return freight.
PO'd in Palmetto Bay, FL
I had the exact same experience. Once I got all my buttons ( most of which were "free" + shipping) I did use one until it the clasp kept digging into my stomach. The retainer clasp has to have quite a bit of depth to catch on the button shaft in order to hold. It became quite uncomfortable.
The other button I tried to use fell apart in my hands before I could use it. Lastly, the button shaft in most cases is not long enough to penetrate all the way thru most belt area material. I guess if it was, the problem I describe in the first paragraph would be even worse.
Buyer Beware with these crooks.
I totally agree with this complaint. The same thing happened to me regarding this product. I was under the assumption that it was optional to get the free product since I didn't want to pay shipping and handling charges for items I don't need. Needless to say it is yours if you want it or not and therefore stuck paying for shipping and handling anyway.
I immediately called telebrands to cancel the order but was told it wasn't in the system yet but they will try to flag it and for me to call back in 48 hours. Needless to day it was shipped within 48 hours and I ended up receiving the product with a charge of double of what I expected. Lesson learned I will never buy anything from Telebrands.
After this fiasco I learned that I was purchasing an imitation of the product I was looking for which was Instant Button; www.instantbutton.com I purchased Instant Button with no issues and the product was high quality and not that cheap stuff telebrands sold. Another lesson learned purchase the orginal.
Shipped wrong Item
I ordered the Windshield Wonder in November. On January 19, 2010, I received something called the "Glass Wizard". I called about this error and was told that since I upgraded to the deluxe model, this was correct. The deluxe model should have been bigger, but this thing is totally different. The shape of the cleaner is different, the handle is shorter and does not fold, etc. All I wanted was a return label so I didn't have to pay to return something I didn't order, and they refused. They offered to send me a new order, of course paying full shipping, once I returned the incorrect order. Note to Telebrands- If you had offered to send me the correct order and not charge me shipping, I would have been satisfied!
Scam charges
Ordered Pedi-Paws and nowhere are you able to edit or cancel your order. Order was supposed to be for 2 Pedi-Paws totalling $40.00 and when order was finished the total was $103.95. Was not able to edit or cancel the order on line. After, phoning the company, I was told I had to wait 2 days for the updating of their computer. After, 2 days I called and they told me they were cancellating my order and I would receive a credit on my credit card. My credit card is still showing the $103.95 charge. I have not been reimbursed.
The complaint has been investigated and resolved to the customer’s satisfaction.
I had placed an order on Jan. 16, 2011 just received today and see that they had overcharged me 18.98! I called they tried to say no they didn't but I have my receipt. Do you think they will give me a credit! NO they will not even tho I have the proof! Never order from them again! I ordered the Chef Baskets which actually are a piece of junk but will keep them because they will not credit back the postage. I am so disappointed that they would rip a person off for something so petty! Thanks for listening..
I ordered 2 Wallets and it took 8 weeks to get them. When they came I opened one of them and it fell apart, (indestructable my a--). I didn't even open the other one of the Chinese Junk. I got a RMA # and sent them back for a refund. 6 weeks later I checked my credit card statement and only got part of the money owed, RIPPED OFF AGAIN. Don't Buy Them unless you want to get PISSED also. I've learned my lesson on buying stuff from telemarketers they make sound so good but when you get them most likely there from China and they are JUNK.
Just called to place an order for the aluma wallet. It is automated, they just try to sell you everything except what you called for. Then after they get your card info they never let you speak to anyone. I just cancelled my card after trying to get them to cancell the order because they are so unproffesional. Do not waste your time. Why is everything so difficult, I need to type to have a minimum of 100 words, good grief!
I hope this company goes belly up. Have a good evening everyone. I have nothing else to say sorry.
I ordered Jupiter Jack back in AUG, 09 two weeks before my wife's birthday and upgarded the jupiter so I would make sure it would work. Paid extra to amount to about $50.00
It took till October to receive it and I was never told it would take that long. Once I got it, the connectors to fit a phone did not work on her phone. Again, I never asked the model to insure it would work with it.
I was told I could order the new connector for $2.99 which I did. I told them the model number and make. I received the connector today 12/7/09 and they send the wrong one. That has been four months and still can't get it to work. NEVER, NEVER purhcase from them.
Went on the website but never went as far as finishing the ordering of the product and had two orders submitted. Each order was $23.97 and 12.98 was for shipping and handling but under two different categories. Ordered on May 3rd with no confirmation of the order and product did not ship until june 2nd. Was not even aware of this order until the charge showed up in my bank account.
16feb16
cannot squeeze the bonding agent trough the small needle making the item worthless
Was ordering Old Brooklyn Lantern. Put phone number in wrong so tried to edit it. Website locked up so existed without completing. Tried to order again & site locked up. Got out without completing. Was using my MC on the order. Gave up. Later in the evening decided to try again because I remembered I had a $15.00 coupon from a previous order they changed on me. Ordered the lantern & the windshield wand. Confirmed & got a receipt. When I went to my e-mail I had FOUR "Thank you for your order." Two on the MC from the times I got locked out. Two on my VISA on which I only ordered once. When I called to straighten it out the FOREIGN SPEAKING person said they couldn't do anything until it was in the system which could be up to 2 days. I checked 6 times a day on the "Check Order Status" link. The first one showed up this morning but when I called they said the ordered had already been shipped so it couldn't be cancelled. When the order shows up in the system & on the order status site its TOO LATE to do anything, but you can't do anything until it is in the system. CATCH 22. WHAT A RIP OFF. I'm getting charged for 4 lanterns!
This is the complaint I sent to the BBB, I ordered from the TV infomercials.
On August 29, 2012 I ordered one set of ‘Who knew’ books for 29.99 a few days later I received the books; plus three more sets I did not order, and was billed $119.96; I was shocked and called immediately. The person on the other end of the line offered me $20.00 back if I keep the books to give as gifts; I said “NO” then he said I could mail the books back at my own expense and then would receive a refund; I said ‘NO, I should not have to pay shipping on something I did not order” then he said he would submit for a UPS shipping label to be e-mailed to me, and that I should give it about 24-72 hours and check my Spam folder, It never came. I called again today September 17, 2012 and the lady on the other end said: I will submit this for review. I want my money back right now, I don’t want to jump through their hoops to get what they had no permission to touch in the first place, I bought this book to learn how to save money. I only had 180.00 in my account when they took this money from me, and what they did has caused a hardship on my family
Desired Outcome/Settlement
Desired Settlement: Other (requires explanation) I want my money refunded immediately, I want them to pay for return of books I did no order, and to pay for my time and inconvenience of returning something I did not order.
I have exactly the same story as everyone else on here.I am just so mad! I was told my card would not be charged then it was charged. I was given a confirmation number for my order cancelation and still the charge was never removed from my card and then the stupid product showed up at my my door... now what?
This is regarding the aluma wallet rip-off. My complaint basically echoes what everyone is saying. No way to edit or cancel your order. I couldn't even get through to a real person! Their wording makes you think you are getting an amazing deal until the have your credit card info then they show you the price you are actually paying. Way above what was originally quoted and the 15% discount promised was nowhere to be seen on the final bill. Plus they don't even give you an order number. I have just gone straight to my bank to stop the charge before it evens goes through.
overcharged
I was supposed to be charged $6.99 for the first 2 sets of windshield wonders that I ordered and the 3rd set was supposed to ship at no additional shipping cost. Yet they charged me $34.95 for shipping...over-charge by an additional $20.97. The customer service link gives hours of M-F 9 - 5 yet they tell you they're lines are always busy so it's best to call on Thurdays or Fridays. It's Friday night now (10PM) when I placed this order which means I have to wait almost a week before I can maybe get through to them. I'm filing a complaint with my credit card company.
The complaint has been investigated and resolved to the customer’s satisfaction.
I was planning to order the windshield wonder, but after reading all of the complaints, and after the rip off I encountered with another product that I had "seen on tv", I plan to never buy anything like that again. This is how they make their money. How else can they sell things so cheap? The other product I mentioned was supposed to cost me only $19.99, but after all was said and done, it cost me $60.00. First they charged me $17.98 for shipping. Then when I checked my Visa I saw a charge for $48.00. I called the company to ask why it was so much when at first it should have been only about $37.00. They told me that there is what is called an extra zone charge to ship it to Canada. Then when it arrived, I had to pay another $13.59 for duty charges.
I bought the same thing, buy 1 - get one free for $10 and shipping of $6.99.
When it was time to check out, they doubled the shipping... what a bunch of crooks!
EVERYONE should contact the Better Business Bureau in NJ and file a complaint. OR simply stop payment by your credit card company!
Simply go to:
https://odr.bbb.org/odrweb/public/getstarted.aspx
and fill out the pages. This at least make sit difficult for them.
Unbelievable folks, I had the same ordeal happen to me.
I ordered the Windshield Wonder and about a week later, to my surprise I received the Glass Wizard instead. I was obviously angry that they shipped a product I didnt purchase, then go on to explain that this was some sort of an upgrade. I wasn't buying that line, this was clearly a marketing scam. I don't know how Telebrand gets away with this type of business behavior but its disgraceful and dishonest. I hope that there are legal precedences which make this illegal, perhaps false advertisement or something more to protect the consumers from this sort of deceptive marketing.
Does anyone have any other experiences with Telebrand?
Nelson
Boston, MA
I had the same problem - I ordered a set (buy 1 get 1 free for $10!). I saw that it said "S&H at a cost of $6.99 per set", but yet was charged $10 twice PLUS $20.97 for shipping! It should have only cost $24 total, not $40.97! I did call and wait and got through to someone who talked around in circles, never answering my question. Then said "when did you place your order" to which I replied, about 10 minutes ago. The woman said - well that won't be in our system until Thursday (it is Tuesday). You can try to call back then. I asked about shipping and she said the website says allow 3-6 weeks for shipping. Nowhere is that stated! I am frustrated at them, but also myself for falling for such an obvious scam!
I actually ordered three of the windshield wonder and was shipped a different product, Glass Wizard, after waiting over two months. I returned the Glass Wizard, at a cost to me of $12.00. I complained to Telebrands that I did not receive the merchandise that I ordered and they shipped me half as many of the same incorrect product they had sent me before. So basically I never got the quantity that I ordered nor did I ever get the windshield wonder. I am stuck with something I did not order or want.
The ad I got says buy one windshield wonder for $10 and get a second one free. So I signed up to buy it. However, they charged me 20+ dollars (before) shipping cost. I was STILL stupid enough to buy it. The good news is I must have screwed up my credit card nr when ordering it. I got a letter in the mail today informing there was a problem with it (no it's not maxed out...it was a check card) and I had plenty of money to cover it. So I won't be getting any. Good news for me. I won't be ordering it again!
Bad experience
Telebrands is a fraud company. Never get in their trap.
I got the Air press massager delivered on 5th May 09. The product was faulty. I sent it back to the co. on 8th May. They confirmed me that they have received the product back on 11th May. I still haven't got the refund of Rs 2999/-. I paid Rs 3280/- at the time of delivery since postman asked for the money order charges. Every time i call the telebrands customer care I get the answer we have dispatched the cheque on 1st June. I have not received any cheque till now. They are not giving any satisfying answer & nor they are refunding my money. I had to courier charges of rs 400/- as well to send the faulty product back. With your help I want Product cost & courier cost refund.
Their customer care number is never reachable. One has to try 30-60 mins to reach them. They donot even respond on mail.
The complaint has been investigated and resolved to the customer’s satisfaction.
Refund
I mistakenly attempted to order EZ Combs on their website. Attempting to purchase the advertised $10 introductory offer. After a list of questions, I received an order confirmation for sales in excess of $112. The website offered no way to change or cancel the order. My only recourse was to call Telebrands the next day, which according to them, my order was already shipped out. I had to wait for the product to arrive, send it back and attach code, and have yet to receive my refund and it has been over 3 weeks, since I sent the product back, not to mention the initial order that could not be cancelled or changed. DO NOT DEAL WITH THIS COMPANY! I will never purchase anything from this company, EVER! Save yourself some pain, and do not deal with anything Telebrands is involved in.
The complaint has been investigated and resolved to the customer’s satisfaction.
Windsheild Wonder
I ordered a windsheild wonder from this company. After many weeks I finally received glass wizard, which is not at all what I ordered. They took the money from my account and put a note in the box saying they did not have it so they sent me an upgraded version of windsheild wonder. They never ever sent me windsheild wonder at all in any form. I sent back...
Read full review of Telebrands and 4 commentsincomplete refund
NO customer service and high shipping charges and I have no recourse. I responded to an email for ordering Shoes Under after seeing their ad on TV. The ordering process was terrible. You enter your credit card info first and then answer questions regarding the order. There is no place to review the order before it is placed. When I saw the terrible shipping charges, it was too late to cancel the order. I called the next day to try to cancel but they informed me that the order was not yet in the system and there was nothing they could do. I was told to call back in 2 days. I did that and the order was there but now it was too late to cancel. I was so angry. What a scam so that you can never cancel an order. I got detailed instructions on how to send back the item. I was told I would get a full refund if I returned the package unopened. I did that and the refund I got was only partial. When I called again, I was told that they didn't refund shipping charges. After talking to multiple people they said they would take my complaint to corporate to get me the full refund. When I insisted on talking to someone else to get this straightened out, they gave me the same line over and over again and finally hung up on me. I don't expect to ever see my refund. What corporate office wants anything to do with $20-30? What a way to make money. I did finally buy a "shoes under" at a department store and it isn't worth anything anyway. At least I could return that!
The complaint has been investigated and resolved to the customer’s satisfaction.
there productes stink it is a scam to get your money don't buy from them go to the store you will be better off ARQ
Using product could cause injury
The purpose of buying these "Get A Grip" handles was to insure my elderly mother's SAFETY for getting in and out of the bathtub. However, one of the handles kept falling off the tile wall every couple of days and the other handle stuck to the wall just a little longer (about a week). This happened before they were ever used.
If a handle fails while being used, it could actually be more dangerous than not having any handle at all!
In addition, I paid extra to insure "faster" shipping, but Telebrands just mailed them out using ordinary mai and it was NOT very fast, the second handle took 18 days to arrive (both were ordered at the same time.)
People should be warned that using these handles could result in a fall and serious injury! In addition there doesn't seem to be any money-back guarantee.
The complaint has been investigated and resolved to the customer’s satisfaction.
They will rip you off badly!
I have had nothing but a BAD BAD field day with telebrands..That company is the biggest rip off company I have ever had the displeasure of dealing with. The pedicure..My 3 dog's cried! I will assume that the dogs in the commercial are trained well OR the item is turned OFF and thus meaning the animals will NOT react negative to the item. As for the EZ Comb..Another piece of garbage.
I can only imagine the time they use making these commercials to make it look easy just so they can fraud the customers.
Also on each occasion without personal and prior approval they have sent out jewellery each time. A Sterling Silver pair of earrings and a necklace that both turned my skin GREEN after just a few hours of wearing them. Charge: $53.97. This was taken from my credit card without authorization from me.
This company has had nothing that I can speak of that has been worth the money or that I have given permission to go onto my credit card and get.
The complaints I made to the customer service people got me NO WHERE...NONE of them spoke English! The English was so broken because of non American workers that you can not understand what they are saying. All Calls to them led me to a different person and a different call taker every single time. I would ask for someone speaking better English and I was told it would be a very long wait and they can not transfer. They would need me to keep calling until I get a fluent English spoken person. I can go on and on with the deception this company has done to us. However, it will be an all nighters to tell you about how they rip people off. Trust us on here when we tell you, they will rip you off...They also prey on the elderly in hopes of confusing them into more money spent. I had to work on countless things they did to my parents over the phone. And now I am having my lawyer handle it on the magic jack, the EZ Comb and the Pedicure...I just hope my lawyer can speak their language..!
The complaint has been investigated and resolved to the customer’s satisfaction.
Tried to talk to American speaking person, but all I get is someone in India who, I can't understand. Can't we in America do something
about this Company, after all we need the income and by making the products they sell here in America and have an American taking
the calls (for info on the order.) someone will have a job here in America, we need the jobs! I say we should all boycott Telebrands.
This company is a company that sets up a scam outfit, and we are not able to get any help from them, after they get your money.
JUST BOYCOTT THEM, JUST BOYCOTT THEM, JUST BOYCOTT THEM, JUST BOYCOTT THEM, JUST BOYCOTT THEM
I bought the OrGREENiC Kitchenware (The Green Fry pan). Worked well for about 2 months. Followed all directions to the letter. It is "Guaranteed for Life. Yep! You pay the postage to send it to them PLUS $7.99 for return shipping. By the time you are done you might as well go out and buy another fry pan that works. This Pan is now in the garbage. I have not talked to the Company but by all the comments. I can see it would be of no use. Bad Company selling Bad products. Never again. BUYER BEWARE
The original PedEgg is actually a very good product. However, I bought a second one at a discount store, and it was a fake -- wouldn't cut dead skin at all. Now, it seems impossible to buy replacement blades for the original PedEgg. Used to be you could get 3 replacement genuine PedEgg blades for $9.99, but now they seem to be unavailable at Walgreens or even from Telebrands. Seems like you have to buy a new PedEgg every time your blade dulls -- which happens much quicker than you would think it would.
Does anyone know how to report this company to the US Trade commission (or an entity with a similar name)? The BBB wouldn't really work, because all they do is list them on their site, no interference or legal issues done... There has to be a "Commission" or "Government watchdog" type of thing that can take strides to shut these people down or link something to their website (although that would be SPAM of course) ... I would LOVE to research these questions however, I have not had experience with this company...THANK YOU ALL FOR YOUR TIME IN POSTING YOUR EXPERIENCES! YOU HAVE STOPPED A NEW CUSTOMER FROM A BAD EXPERIENCE! i AM SO GLAD THAT I LOOKED THEM UP BEFORE I CHOSE TO PURCHASE! THANK YOU!
I would like to thank all of you for your honest reviews of this company although I see a few issues of the customer not knowing how to place an order in the correct manor I also see everyone single one of yall had a lot more issues than just that...I was about to order the "beat blaster' mainly because I'm a geek and it seemed cool...but I'll just wait till it hits Ebay and get it for a buck lol. again THANK YOU! so much for warning me against this company...your experiences have saved at least one geek in this world.
I ordered the "Bare lifts" and when they asked if I wanted to double my order I said no, then the recording said that they did not understand the answer. I said no a few more times then said yeah to someone else and it took it. I got like 80 that is 8 packs of 10. the commercial said 10 lifts for $10. I only should have gotten 20. And to top it off they do not lift they flatten the breast. I will never order from this comany again. If I want one of their products I will wate til it gets in the stores. Then I will abel to return it if I do not like it or I am not out much of money.
On 8/25/2010 I ordered a Bark Off Collar from the Official Web address.
I was buying the buy 1 get 1 free for just shipping and handling on the second one. The total should have been $23.98. However, I put in the box 2 because I thought that was how I was suppose to get the second one free.
I believed I would get to review my purchase before it was finalized. However, that did not happen. It went right to the finalization without allowing me to review it.
I immediately called the customer service and was told it would be 24-48 hours before it would show up in their files.
A supervisor named Francis said he would put it on hold and to call back in 24 hours.
On 8/26/2010, I called again and was told it still was not showing up. They said they would put another hold on it and to call back in another 24 hours.
On 8/27/2010 I called back and was told it had already shipped. They told me I could send one set back and pay the shipping.
I was willing to buy one set but not two sets.
I had a huge problem with the Bark Off...the "$10" product ended up costing me $60! I called not even 5 minutes after to cancel the order (I bought it online) and they kept saying to they would put a hold on it because the order doesn't register for 24-48 hours. I called back everyday at least 5 times a day to make sure the order was on hold and that as soon as it showed up in their systems that it would be canceled. They told me it wouldn't be shipped out for at least 2 weeks so I would have time to cancel. That was a lie!
Not even 3 days later i called once again to cancel...and they told me that the order was shipped out and it was too late to cancel...and that I should have taken the initiative to call to cancel! Finally after talking to several, several people and having my mom threaten them with the BBB I received a refund...but of course I had to send the product back. Never again will I by from them. They are HORRIBELE.
After I received that stupid sterling collection...I sent it back right away!
YES! OMG. THIS SAME THING JUST HAPPENED TO MY SISTER, SHE JUST PICKED UP THE MAIL, BUT SHE NEVER EVEN ORDERED THE PRODUCT AND IT TOOK 71.85 OFF OF HER CARD WITHOUT HER AUTHORIZATION TOO! CRAZY!
I was ripped off by this company as well. They charged my card 4 times the amount I said yes to over the phone. The charge didn't happen until a month after the call and I did not have any products in hand. I called when I saw the charge and asked for them to not ship the item and just refund the money. They shipped it anywyas. I returned it immediately! First of all, I did not authorize the amount, second I could tell from the conversation with customer service that this was a rip off. I have been told numerous times since then that they were refunding my money. They haven't. I have finally reported the issue to Bank of America and the bank refunded the money to me. I've had Bank of America do this before for me a long time ago. If you use a good bank, I'd suggest letting them handle these rip off companies. They have more resourses to do so.
GPA PAL
I requested by phone a GPS cup stand that hides wires and will set in your cup holder. Took a long time to recieved and with the package I recieved 2 post cards that said the product would not be shipped and the order was cancelled.
I ordered one GPS cup for $14.99 plus shipping and handling $6.99 image my supprise when I got a box full of GPS cups (5) and a billing invoice of $96.93. Now the TV ad said I would buy one and get one free, so I expected 2. I got 6 and not a free one in the bunch. Of course you can't reach anyone because they only do business Mon - Fri between 9"30 am to 5:00 pm. EST. I'm passed p.o.'d at them, and I can wait to talk to someone that works for this company.
The complaint has been investigated and resolved to the customer’s satisfaction.
ORDERED FROM A TV AD FOR $19.95 AND THEY CHARGED ME $59.95. WHEN ORDER CAME THERE WAS NO PHONE NUMBER OR EMAIL ADDRESS TO CALL AND COMPLAIN.
Telebrands advertises on TV that I will get two grip-handles for the price of one. The price of one is $19.98. Telebrands took $35.97 of my money and sent me only one.
mee too, i bought a AIR LOUNCHER to them, it is very useless product they cheating the people
Same thing happened to me. Is this a mistake, or deliberate fraud? What can we do about it?
Get-A-Grip - No Return Information
I ordered the Get-A-Grip handles for a family member going through Chemo treatment. The commercial said get 2 for the price of 1 and get 1 free. I did receive 3 Get-A-Grips but they charged 1 @ 9.99 + 3.99 S&H, 1 @ 19.98 + 15.98 S&H and 1 @ $0 dollars + 15.98 S&H totaling $59.93 which I did not authorize. You have to give credit card info before placing the order and are never given a total amount due. I want to return the substandard product to the ### company but there is no phone # or website etc. only an address. Does anyone know how to contact these people? I'm sure they will not answer any written correspondence.
Scam-Fraud
i ordered pedipaws, with the knowledge that i could try this, and if i wasn't satisfied with it, within 30 days could return it for a refund. well i called, got a RA#, returned it via UPS. i waited for about 3 weeks, still no refund to my card. i called them 3 times, and got a runaround from zombies that seemed to reading from a script.
i finally called my credit card co, explained that i've been ripped off, that i have tracked my return and they did receive it and sign for it. they just won't give me my refund. my cc company is sending me the necessary "dispute" forms and will credit my card the $59.71 they charged me for this junk, that i returned!
After placing my order at the very poorly designed "Pedi-Paws" website (which fails to reveal the total cost until AFTER one has entered credit card information and clicked "submit order"), I tried for two days to call the company to cancel my order. This was because the total my credit card was being charged was much more than I expected it to be (but I had no way of knowing this until it was too late). I was told both times that it was too soon to cancel the order as it wasn't yet "in the system". And yet when I checked my credit card statement online, the company had claimed a payment for the order the day after I placed it. These people are lying to customers.
I never received a confirmation of my order at the email address I provided, either. The first notification I received, almost a week after I placed the order, was an email notice that the products had been SHIPPED. TeleBrands' failure to send notification immediately of an order received, and instead waiting until the order has shipped, is at the very least unethical. I have ordered hundreds of items online and have never had such a thing happen before.
What's worse is that I find that my single order has miraculously morphed into TWO orders, totaling almost $300. I will mark both packages REFUSED and send them back when they arrive. I have notified my credit card company, and they will dispute both charges. If this happens to you, the credit card company requests that you get a receipt from the post office to support your claim that the merchandise was indeed returned. And I will warn all of my friends never to order anything from TeleBrands!
failure to deliver no. of items promised and paid for
Telemarketer [Telebrands DR] promised "2 for the price of 1" [$19.98 for GET-A-GRIP] and charged $15, 98 for processing and handling of 2, but only delivered 1. No E-mail address or phone no. given on packing slip to facilitate complaint. I notice there are MANY similar complaints. Is this legal?
Read full review of Telebrands and 1 commentget a grip handle
TV Commercial said buy one receive an additional one free. I only received one, but they charged me processing and handling $7.99 for ecah one. There is no phone number or web site listed for me to contact them.
I did not order the Wizard Wand product.
We got two of these Get-A-Grip handles. We too found that they didn't work on most bathroom tiles, due to the length of the grip not being long enough to clear the grouted areas. EVEN when we attached it to the side of the tub or other areas in a shower, the suction didn't hold long and it released onto the floor in a matter of minutes. NOT sure this is safe - if you take a long bath or shower, the thing could be loosely connected and come off when you reach for it - I can imagine that could be a disaster.
Bought locally at Bed, Bath & Beyond and am returning it today. This product CAN NOT be used on 4 1/2 inch tile without one of the suction cups ending up on a grout line which means only one end of the handle is attached. Had they made the handle just 1/2 inch longer it would have worked wonderfully. There is no info on the exterior of the package to guide you about which size tile this item will work with.
Overview of Telebrands complaint handling
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Telebrands Contacts
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Telebrands phone numbers+1 (973) 227-8777+1 (973) 227-8777Click up if you have successfully reached Telebrands by calling +1 (973) 227-8777 phone number 0 0 users reported that they have successfully reached Telebrands by calling +1 (973) 227-8777 phone number Click down if you have unsuccessfully reached Telebrands by calling +1 (973) 227-8777 phone number 0 0 users reported that they have UNsuccessfully reached Telebrands by calling +1 (973) 227-8777 phone number
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Telebrands emailsinternational@telebrands.com98%Confidence score: 98%
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Telebrands addressOne Telebrands Plaza, Fairfield, New Jersey, 07004, United States
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Telebrands social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Telebrands contacts
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