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O'Reilly Auto Parts / battery scam

1 United States Review updated:
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I recently replaced a battery from oreillys which I had purchased from oreillys 4 years ago when it went bad I went to my local store to replace it as it had 2 yrs prorated warranty left the employee told me it was cheaper to purchase new battery at wholesale than to prorate the new one, because they prorate them at list cost. This practice is crap, I told the salesman this and he told me if I would shut up and listen he would explain. I managed a store for this company 8 yrs ago and I know this is not true .I strongly advise anyone to call the district managers when you encounter a problem

if not call oreillys corporate offices in Springfield Missouri and ask for Denny smith he will straighten out the problem. He is the most knowledgeable person in the company (regional manager) don’t let the employees bully you they are only worried about their commissions. This was a very good company to work for don’t let a few bad apples ruin your day

Va
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Comments

  • Do
      25th of Sep, 2010
    0 Votes

    I definitely think that individual store employees are not the problem. The O'Reilly philosophy is the problem. Because they do not care about their employees; they are treating us as if people are machines. It is difficult for an employee, if not impossible, to make it right for the customer because of the all mighty dollar that guides all of O'Reilly's decisions. Of course, call Springfield. Call Springfield all the time. A big wig will make it right, but O'Reilly will not give permission for the workers in the stores to "make-it right." I wish that O'Reilly had never bought CSK Auto Parts, Inc. CSK treated workers with dignity and wanted workers to provide the best customer service possible. It is not that way with O'Reilly and those in Springfield. --dishearted worker at O'Reilly who is looking for new employment.

  • Or
      29th of Nov, 2013
    0 Votes

    10+ year Oreilly team member. The company's core values are better than any I have worked for in the past. Like any retail job you are required to hire a few good people and fill holes with idiots. We do not prorate batteries at list price you have been misinformed. Wholesale price is obviously less than retail even with a prorate in the first few months of proration. This is a benefit given to professional accounts who's GP % is lower but that spend significantly more money than your average DIYer.

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