Orbitz / fraudulent travel insurance
Exactly as described by others on this site, after booking a flight to Edmonton, Canada, I receive a mysterious email saying:
Attached is the travel insurance information you requested from Access America. For complete details on your insurance coverage, including conditions, exclusions and limitations that may apply, please read the attached Letter of Confirmation and Policy/Certificate of Insurance. If you have questions, please contact us at [protected]@accessamerica.com or [protected]. More information is available at www.accessamerica.com.
We appreciate your business and wish you many safe travels!
Vice President of Travel Operations
Since I had not requested travel insurance information or coverage and never do, I didn't even open the email, figuring it was junk email. However when I receive my credit card bill with the additional $48.12 charge, after my trip, I realized what they had done.
I contacted [protected]@accessamerica.com to dispute the charge and got the following response:
Thank you for contacting Access America.
Consumers may cancel an Access America insurance program within 10 days of purchase. If they do so, we will provide a refund of their premium. This information was outlined in your Letter of Confirmation was well as your insuring agreement.
As your request for this refund was outside that 10 day period, we will be unable to honor your request.
If you have any additional questions or concerns, or would like another copy of your insuring agreement, please feel free to contact us: [protected]@accessamerica.com.
Customer Service, Access America
2805 North Parham Road
Richmond, VA 23294
CapitalOne credit card very kindly took the charge off my credit card after I contacted them to dispute the charge, but [protected]@accessamerical actually had the nerve to resubmit the charge, so I guess I'll just pay for it and never use Orbitz again. Likely someone will have the sense to file a class action law suit down the road, but life is too short for me to put up with this stuff, and Expedia and Travelocity and CheapTickets.com are good companies and will get my business from now on.
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