Orbitz / Tickets
I booked a hotel and flights through Orbitz back in Feb of this year, 2009. I got a great deal and was extremely happy about 10 days in Jamaica for 4 people for a toatl of $2000. Then the unfortunate happened and we had to change our plans to July and for only 7 days instead of the original 10. I knew the airlines was charging $150 per ticket (4 x $150 =$600). The orignal tickets were $410 each. When I called Orbitz to change the reservations for the tickets and hotel they said it would be an additional $1800. I asked for cheaper flights. The girls got the price down to $1313. I was not happy about the price but she kept insisting the American airlines had increased their prices. Then I got 5 phone calls saying my credit card would not go through. I checked online and my limit had decreased but the charge from Orbitz was not showing up. After hours and hours on the phone with Orbtiz and supervisors, they promised me that they had the confirmation number for my credit card and that it had gone through and that they were not double charging me. The only way the it would not go through my credit card was if they were double charging me. When the charge showed up on my credit card, it was for $1505 and not $1313. I called again. They promised that they had credited my card for the difference. It did eventuallys how up. Then I finally got an updated intinerary and it showed that the total trip cost $1995. This was cheaper than the orignal $2200 I had paid and that included nearly $200 for trip insurance3. I called again asking why I had paid $1313 when there was only $650 in additional charges and the total price was now lower than the original price. (Orbitz charges $50 for changing reservations). I got a breakdown of the prices and they showed the airline flight numbers and the charges for each ticket as $636 including all taxes and fees. They added the $150 for each ticket later on in the breakdown. Now wiht the prices in hand and the flight numbers, I checked American Airlines for the exact flights on the exact dates and times. Total of $450 NOT $636. I have been charged $744.10 too much for these flights. I keep emailing them and showing them that they overcharged me with no response. I called the AA and they can only say that Orbitz paid them $636 for each ticket. Now the prices have gone up since the $450 but it still doesn't equal $636. Orbitz over paid American Airlines and thus over charged me. I cannot get anyone to listen to me and there has been effort to credit me for the overcharge. I have abeen looking for the email address of Barney Hartford, CEO and I cannot find one.
Everything was fine and wonderful until I had to change the reservations and go through live people at Orbitz. That is when the whole thing became a nightmare.
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