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Opodo

Posted: Jul 17, 2017 by    

booking cancellation without warning because of a wheelchair request

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United Kingdom
opodo.co.uk
I Booked 4 flights to Bogota-Colombia on 11th July. My husband is disabled and therefore I requested a wheelchair for ease of things as transfers from terminal to terminal can be difficult. I got on the same day a booking confirmation and another email requesting extra information regarding the wheelchair. I rang today (17th July) because the money hasn't been withdrawn from our bank account to learnt that the booking has been cancelled because I didn't ring earlier to confirm wheelchair arrangements! and of course they wanted to charge me more money as to reserve a week later is more expensive. No respect for disabled customers ... in fact, worst rights for disabled customers as if I haven't disclosed my husbands needs none of this would have happened and I would still have the bookings at the price I thought I bought this tickets.

Its disgusting behaviour of Opodo and its policies towards procedures and timeframes regarding disabled passengers!

Today
Complaint comments Comments (0) Complaint country United Kingdom Complaint category Airlines

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