See My experience with onida- Service is poor.
I had complained about my Onida Micro oven 25 L on First week of March 008. Now after 25 days of the complaint, i feel like cheated, insulted.
My Name : Smitha O.M contact number 044-24424055/ 0-9884811855
Complaint Number : (66380464 and on first week of March 2008).
Nature of Complaint : Stains on the front glass door
I had bought Onida 25L microwave oven on 17th November 2007 at Chennai Saravana Stores. After some times it got stains in the front glass and menu display completely. But that time it was in working condition.
Regarding this stains we registered compliant in the customer service at Chennai (Compliant number: 66380464 and on first week of March 2008).
One Gentle from customer service came, by accidently he Brocken the front glass completely during his esteemed service
After that we used regularly call to the service centre and Service manager in adayar (Near to our location).He will tell one day and another day we will do it.
Last Wednesday (26/03/2008) another service person from onida came with a new front glass but that size is not suitable to my oven. Since mine is 25 L and He bought 20Ls
He told that the next day he will come and fix the correct one. But still situation is same
On Last Saturday March 29, 2008 I called service manager (Mr Chandra sekhar at Adayar(Near) chennai). He said very rudely that he is busy now and busy with the audit .He cannot do anything the glass it has to come from Mumbai so it will take some more time. Now, After 25 days doing all the experiments with two service engineers Mr Chandra sekhar (service Area Manager-adayar chennai) is telling I needs to wait for 2 weeks, since Audit is going on.He is talking very rudely and in silly manner.
I am really fed up of calling Service Engineer again & again.
Now I am humbly request Onida Authority to step in and take the quick, sharp & necessary action to rectify my Micro Oven problems.
Then I had one more request to onida please keep some able persons in prime areas. (At least who can speak in politely) in customer service as relation ship managers.
I hope ONIDA will try it's best to maintain the customer faith & esteem. Otherwise I need to drop Onida from my mind.
With Best Regards