Bryant Heating & Cooling’s earns a 5.0-star rating from 0 reviews and 6 complaints, showing that the majority of homeowners are exceptionally satisfied with HVAC systems.
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heat pump
arrived in 2020 with a dent, dealer came back out and replaced top but the unit was still making loud noise I was complaining about cutting on and off, like it was struggling. In the winter the pump cuts on even in freezing temps so not sure on that? I had another bryant dealer come out instead of the one for a couple of calls not addressing my issue and...
Read full review of Bryant Heating & CoolingSix year old bryant = worst purchase ever!!!
In the six years of ownership we have had five major service calls.
Ongoing problem? - Furnace will only stay on for a short while, cuts out, cools down, restarts.
12-31 20. Cleaned unit, could not find problem
01-24-21 Came out again. Found problem with "cycling unit"
01-25-21. Came out again, replaced ID motor, assembly, pressure switch, and circuit board
09-18-21. Came out again. Cycling limit off, gas pressure too high
09*21-21. Came out again, main temp limit was open. Repaired main temp limit
01-04-22 Called - unit not working AGAIN
Desired outcome: BRYANT TO REFUND MONEY AND GET US NEW UNIT
My complaint is about the contractor didn't clean up after himself?
My complaint is about why the very nice professional contractor didn't clean up after himself. My furnace is in the attic, but accessible using a stepladder. He took care of the repairs. What had to be moved in hallway to reach the attic, he left in the hallway? He didn't replace my filter, but removed it and left it in the hallway. I am disabled and in a wheelchair and use a walker to help myself. But I have a caregiver who saw the mess and complained, wanting to know why he left such a mess. I thought I'd let you know so management will reinforce the rule to clean up after yourself and get an excellent review. Well, stuff has been picked up and life goes on. Thank you for your good service, Zach from Richmond, KY.
Sarah Lewis
Customer
Tuesday, 8-24-21
Desired outcome: Make sure all contractors clean up after themselves especially when serving someone who is disabled and not able clean up or has difficulty maneuvering around the blocked hallway.
My evolution connex thremostadt
Anybody thinking of buying this hunk of junk from Bryant should read the email chain below. I redacted email and phone information. Dear : Thank you for contacting Bryant. We cannot diagnose what may be causing the problem via the Internet. Your dealer is in the best position to assist you with your technical questions because they are trained to install...
Read full review of Bryant Heating & Cooling and 1 comment
Five years – five failures
I replaced a twenty five year old heater and central ac unit. The old units were trouble free till the very end... cracked cast iron manifold in heater and rotting coils in outside unit of ac... 25 years... not too bad.
Replace them with Bryant furnace and central ac unit five years ago. The ac has gone out four times in the last 3 years. One time contact points, twice condenser once the Freon leaked out and the heaters has had the ignitable... a little piece of metal that cost me $ 160 ... looked like a five dollar part. Electricity flows threw it and it turns orange to light the burner. $160 dollars and it last two years? Are all brands junk like what I got?
The complaint has been investigated and resolved to the customer’s satisfaction.
not all units are junk as you think yours is. it all depends on the quality of the installation and the location and conditions of the area that the furnace and air have to operate in. A highly humid area will cause the igniter to break sooner then what it should. also, overly dusty areas will do the same thing. I hope you have better luck with your installation company next time.
POOR PRODUCT
PURCHASED A BRYANT EVOLUTION 5 TON HEAT PUMP 5 MONTHS AGO .SO FAR THEY HAVE PUT IN A $1, 300 COMPRESSOR . WITH A START KIT . WAITED 2 WEEKS FOR THAT . 2 STAGE PUMP NEEDED TO BE SPECIAL ORDERED . NOW THEY WANT TO PUT IN A NEW COMPUTER BOARD . ANOTHER $1, 000. PLUS SERVICE CALLS . UNIT 5 MONTHS OLD . UNIT HAS ONLY WORK ABOUT 1 AND 1/2 MONTHS. 90 TO 98 DEGREE DAYS . BRYANT /CARRIER IS NOT A GOOD NAME IN THIS HOUSE HOLD . CONSUMER RELATIONS . WORST I'VE SEEN
The complaint has been investigated and resolved to the customer’s satisfaction.
As a factory authorized Bryant dealer, I can tell you that your problem is not with the product, it is with the service company. From what you are describing, the service company did not do a good installation and they are guessing at the problem. Call a local factory authorized dealer, they can solve your problems for you.
Overview of Bryant Heating & Cooling complaint handling
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My evolution connex thremostadt
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