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Olive Garden Customer Service Phone, Email, Contacts

Olive Garden
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1.3 1114 Reviews

Olive Garden Complaints Summary

79 Resolved
1024 Unresolved
Our verdict: If considering services from Olive Garden with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Olive Garden reviews & complaints 1114

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Newest Olive Garden reviews & complaints

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M
9:11 am EDT
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Olive Garden specials menu

My Family and I came in for the early dinner specials for $8.99 from 3-5pm. We arrived exactly at 3 pm and when we looked over the menu we saw that the only specials currently listed in this location were $12.99 and nothing else (we thought the website was not up to date or that this location did not participate for that offer) and not our usual items, so we ordered from the regular menu to avoid going to another location further away, and spent over $90 (we do not drink alcohol and didn't want dessert today). We finished eating and my server suggests looking at the tablet screen that my granddaughter was playing a game on (I was being charged for without being told)to order anything else. My granddaughter wanted dessert so we looked at the screen but decided to look at the dessert book also and hidden inside the book had a small square add for the advertisement for the special we came for. Since we had already ordered from the menu we just used our gift card and left.

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3:59 pm EDT
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Olive Garden I am complaining about the service

I was at the Olive Garden at 4000 Middlebelt in Livonia, MI 48157-4538, Saturday, June 9, 2018. The service was horrible. We waited over 3-1/2 hours to be seated. We were told that there was a party that had been there since 1:00 pm celebrating a graduation!

I was there with my goddaughter for her birthday. Then after waiting to be seated, we waited another 1-1/2 hour for our food. No manager came to explain what was going on or to apologize for the slow wait; only the young lady named Janice B assigned to our table kept apologizing to us for the slow wait. If it hadn't been for her I would have cancelled everything I ordered.

I will not be returning to this site neither will I recommend any of my friends to this site in Livonia. Everyone acted as if they could care less about seeing to us.

I can be reached at [protected] if you would like to discuss this with me.
Sharon Dunford

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K
7:00 pm EDT

Olive Garden unable to get our food

When you go into a restaurant, and place an order, and 5 tables come and go, and you still don't have your food, there is a problem! We were not allowed to see the original receipt as to what time the order was placed. However we placed our order at 6:26 p.m., and did not receive our order until almost 7:15 p.m. When we first sat down we asked for our check to be split, and they did not do so. We had to wait for our check to be split, and even then it was wrong. I was charged for the most expensive glass of wine, when I was not offered a choice of wine. When I pointed this out to the manager, do you know what she did? She charged me for the overpriced wine that I did not order. We waited so long for our food that we ask for to-go boxes prior to getting our meal. And do you know what they did? They brought all our orders to go, which is not what we asked for. We again had to wait. The waitress lied and said the reason why the order was taking so long was because of the steak. A steak that was cooked medium rare and 5 tables came and went while these four little petite pieces of meat were being cooked. Is it just me or does that not sound like an excuse for an order not being placed? The manager said she would take care of all of the food, did she do so, no. We again had to point out to her their errors of a $65 bill with a two hour wait. This is by far the worst experience ever.

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3:32 pm EDT

Olive Garden the removal of garlic asiago sauce

it appears olive garden has gotten rid of the garlic asiago sauce and i would just like to say that that decision was very disappointing and i think it was a big mistake. i had faith that olive garden would always be waiting there at the end of a long day with hope and angel hair pasta with garlic asiago sauce. today my faith in this restaurant is gone and hope for the future; gone.

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MC2000
, US
Aug 16, 2018 2:39 am EDT

That is literally the exact same thing I always got. I was so happy at first to go in and get my angel hair with garlic Asiago sauce, but then disappointed when they said they no longer have it. I used to go weekly and now I almost never go. That and the Tortellini al Forno were the only 2 things I liked.

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S
2:49 am EDT

Olive Garden glennannn and holly

My boyfriend decided to take me on a day for our birthday and we received bad service I actually use to work at this place until somebody a co-worker stole my money and manager and other co worker ganged Up on me anyways I was denied dessert me and my boyfriend after giving the option of getting it than when I asked to talk to a manager two manager came to me loud with the other table listening saying I was banned I never was told by no authority or olive garden staff that I was banned the manager than got rude and called me a fake terrorist and I will be taking this high as possible the way I was treated was unfair and I will get justice the right way

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12:00 pm EDT

Olive Garden take out service

I ordered take out and the order was Chicken and shrimp carbonara. I went and got my order and when I got back home 45 min away I noticed it was only chicken. I called and told about the mistake and the person who took my order said she misunderstood me. She put her manager on the phone and he said "It was just one of those things". I paid almost 20.00 for a meal that I expected what I read off the menu. I was never aware that it could only be chicken and or shrimp. The menu said chicken and shrimp ad for that price that is what I expected and the manager got on the phone and talked to me like I was nothing because I had already spent my money. I have ordered the same menu item for years and have never gotten it any other way. I am disappointed in the way I was treated. If you make a mistake you should fix it.

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Update by Destiny77
Jun 11, 2018 12:00 pm EDT

I ordered take out and the order was Chicken and shrimp carbonara. I went and got my order and when I got back home 45 min away I noticed it was only chicken. I called and told about the mistake and the person who took my order said she misunderstood me. She put her manager on the phone and he said "It was just one of those things". I paid almost 20.00 for a meal that I expected what I read off the menu. I was never aware that it could only be chicken and or shrimp. The menu said chicken and shrimp ad for that price that is what I expected and the manager got on the phone and talked to me like I was nothing because I had already spent my money. I have ordered the same menu item for years and have never gotten it any other way. I am disappointed in the way I was treated. If you make a mistake you should fix it.

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J
8:12 am EDT

Olive Garden service

My husband and I went to the Olive Garden in Asheville, NC Sunday, 06/10/2018. We asked for a table, no booth. After a few minutes, we were seated in the far back corner. We sat for over 20 minutes while all wait staff going into the kitchen kept looking at us. No one bothered to come to our table. We got up, told the host what had happened and she offered to "fix it", no apology, no manager. We said no thank you, that's ok and we left.
Solution: if you see someone that is not being waited on, go speak with them, even if it is not your table.

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1:48 pm EDT
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Olive Garden rationing consumer with sauces, ingredients, bread, condiments, and portions

We spent nearly $50 on our dinner and yet we were continually rationed on our meal sauce for chicken scampi, bread, butter, and salad ingredients. When I asked for some sauce because the meal had practically no sauce on it, I was brought a very small bowl less than half full. I immediately asked for more stating that I needed a lot more than that. The waiter then brought the same small bowl with even less in it. We were fed bread sticks two at a time. The butter cubes were the same - two at a time. I used both on one half of a bread stick. The salad had one olive, 2 small tomatoes, and a few onions. The rest was lettuce. Fortunately, the salad dressing was excellent as usual.
Is this the policy for Olive Garden now? We've been noticing this rationing for some time. Please verify. Hopefully, our complaint, along with others will end our being rationed when we are spending that much for dinner. Your reply will be appreciated.

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11:42 am EDT

Olive Garden meal prep/portion and service

I ordered shrimp scampi and questioned the portion size. It did not fill the serving bowl. I have pictures. I asked for the manager, at which time he came and stated that this is the correct portion and it reflects in the price. I told him I wasn't worried about the price, I felt the portion should've filled the bowl. He stated that this is it. He was very rude and then just walked away. Our entire experience there in June 2nd was very unpleasant unlike our previous experiences. Our salad had 2 wedges and dressing This isn't how our salad is supposed to be presented. When I asked about that, our waitress stated that there was a rush in the kitchen and she apologized. Our whole eating experience that night was unpleasant.

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3:09 pm EDT
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Olive Garden take out

I placed a take out order of one large salad on saturday, june 2, 2018 at the pittsburgh mills olive garden. I called ahead and gave my order and what time I wanted to pick it up. When I arrived the girl had already placed most of the order in the bag and told me she had everything in it except the plates and silverware which she then put in. She also put in a small bag with the cheese and mints. When I was removing the items from the bag the girl did not put in the 12 breadsticks which came with the salad. I called and spoke with the manager who asked several questions and proceeded to inform me he would send out a gift card on monday. It is now one week later and I have not received anything. This was my first and will be my last time to do takeout. If you did not plan keeping your word, don't tell the person you are giving them something and dont send it.

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4:02 pm EDT

Olive Garden service

I arrived for dinner with a friend at 4:09pm. We were greeted by two friendly host and seated immediately at a table per request. After trying to call for a server on the tablet provided at the table. A server came over at 4:20pm said our waiter was coming and he was busy, but he would take our drink order. He brought our drinks and at 4:26pm and then waiter came over and stated he was sorry but this was not his table and no one asked him to wait in us. I immediately apologised for lack of communication at his expense and said its ok we can wait for our waiter. Next the manager comes to see what is the problem. We had no problem. We were seated quietly waiting to be served. I then said it's ok we'll go. I get it sometime when we are serving customers it can get confusing with lack of communication. I just wanted them to understand that we all have to treat customers kindly if you want them to frequent your business. And never make excuses on why something isn't your section when there ate only 2 table with customers in the section. You may miss out on a generous guest.

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4:17 pm EDT
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Olive Garden hostess

Hi I have been in too your store quit a few times and the times I have been in I have dealt with the same hostess girl and she always has an aditude and she's has made so racial slurs toward us and I have filed a complaint multiple times about her I really enjoy coming to your restaurant to eat but I don't wanna come any more since last time I was in their your hostess named betta like a fish was very up tight with us and had an aditude with me and then used a racial slur on my wife that was very uncalled for I even told her that and she said what do you expect from me to be seated right away you n word she said to me then seated a white couple immediately both times I'm sorry but that is very racist to me I will not be returning to your Olive Garden again

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aare
, US
Jun 07, 2018 4:29 pm EDT

Why do people who have the spelling and grammar skills of a nine year old child call grown women girls? Most likely the white couple was there before you and or made a reservation. Something you are forgetting to mention.

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12:26 pm EDT
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Olive Garden ugh worst ever

Has corporate ever made a visit to the Olive Garden in Columbia, MO? We just moved here from Houston where we were regulars at Olive Garden. I was so incredibly disappointed when eating in Columbia. The food was beyond inedible and the store smelled of rotten trash. The chicken gnocchi was gray and looked like dirty dish water. My husband who usually has 2 or 3 bowls couldn't even eat it. Will definitely not be going back which is a shame as it was our go to.

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10:41 am EDT
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Olive Garden fruit flies in the restaurant store #1327 louisville ky

This is less of a complaint but rather a call to action. Over a month ago, May 1st and 2nd, I ate dinner there two nights in a row. On both nights my dinner was interrupted by the buzzing of fruit flies trying to get in my wine glass. Fast forward to to last night, June 5th, I'm having dinner at the same resturant and the fruit flies are still there. Obviously the local management has not been able to solve this issue. Maybe it's time to get some upper management involved.

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8:14 pm EDT

Olive Garden food

Last evening (6/5/2018), my husband and I debated whether to go to Red Lobster or the Olive Garden. We chose the Olive Garden, where we hadn't been to for several years. I always loved their salads and that is why we went there. Waitress tends to our table, right off the bat, apologizing that our service would be a little slow as there was training going on in the back. She brings our salad. We dished it out onto our plates. No onions, tons of croutons, the salad dressing was too tart, was more like a grocery store salad dressing, not like we remembered our previous salads at all . We asked the waitress where were the onions. She said they ran out. Well, that's not our problem. She did comment that the kitchen should have sent someone out to get some. So, a salad with no onions, and tart dressing. The start of our meal. Our main course was okay, however I could taste it all night long after I went to bed. Our bill came to $40.83, plus tax & tip. A high price to pay for having a horrible salad. We do not plan on going back. Sorry

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6:30 pm EDT

Olive Garden my manager

Hello Human Resource,
My name is Lillyana Stovall and I am employed at the Olive Garden Store 6413 at 14231 E. Sam Houston Parkway Houston, TX 77044. I have been an employee at this store since it opened in March. Up until this today, I felt very great about my job at Olive Garden. I love what I do and the people I work with. However, today while working my shift I was made to feel embarrassed, singled out, attacked, and endured racists comment from my manager. Last week on Thursday I was told that I needed to make bread by Kim the manager. I went to make the bread even though I was cleaning my station after closing. I followed directions from my Manager, but, when I got to the station someone was already making bread. I went back to inform Kim of this, and she snapped at me saying, "I told you to make it!" I did not want to get in trouble, so I went back and made the bread. Then on Sunday, I was told that I was being written up for not cleaning my station. I was very confused by this because I know I cleaned my station and was checked out by Juan. I never leave my station unclean I even stay late to get it done correctly. I try to always do the best job possible, because, I value my job. I just wanted to move on but today while at work I felt like Kim was acting very inappropriate with me. She asked me to come talk to her. She took me to the dining area and asked me a few questions about how I feel about my job. When I tried to answer the questions, she accused me of having attitude. By this time, I started feeling uncomfortable and maybe even attacked. I especially, felt attacked and embarrassed when she started asking who raised me and how I was raised. I could not understand what this information had to do with my job. Then adding more insults, she stated, "Black people are already looked down upon and I should not give them a reason look down on us more." I felt this was a racist statement and had nothing to do with my job performance. I also, felt very shamed in front of other co-workers she could have taken me into the office to talk to me. I was told that my co-workers could hear her raising her voice at me. I am writing this compliant against Kim because no on should endure what I felt today. I wanted to go in the bathroom and cry. I hope this does not get me retaliated against but feel something should be done. I am writing you because she is my store manager and who else should I tell

Sincerely,
Lillyana Stovall

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12:16 pm EDT

Olive Garden the service at olive garden on virginia beach blvd. va

Had the 3-to-5 early dinner, you would have thought we wanted a free meal. The waitress was not friendly just, ok what do you want. Long wait for food. Never saw her again . Second waitress was nice & efficent. Third one was ready for us to go . Will not go to Olive Garden again. But will tell all my friends about the experience.. Olive Garden was my favorite restaurant but not now. Our bill was $23.00 that wasn't a drop in the bucket for us.

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7:48 pm EDT

Olive Garden service

Went to Olive Garden today for lunch, ordered pizza bowel and bold your own pasta. We're there for 20 minutes before we got drinks and 30 minutes before we got our salad . The waitress was apparently new and when she brought the appetizer it was wrong. It was a very disappointing experience. We will not be returning to that Olive Garden, the manager apologized but by that time the whole meal was ruined and we had lost our appetites

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8:42 pm EDT

Olive Garden service and food quality.

My daughter and I were driving through Illinois on 6-3-18, and stopped at the Olive Garden on 1701 East Empire Street in Bloomington, Illinois for a take out dinner, and continue with our drive. The first issue was that the guy behind the bar to take carry out orders was rude, and said he'd be with me shortly, no eye contact, and a chip on his shoulder. He continued goofing around with other employees and fiddling around behind the bar. A girl ended up coming from the back and took my order, she was laughing and said that they were about to run out of bread sticks and someone was driving to Peoria Illinois to pick up more. When receiving the order I asked for some salt and pepper packets and the guy said they were in the plastic ware bag. I took our order to the car, and we began driving. My shrimp was nearly raw and very rubbery, the pasta was starchy and overdone, with an incredibly small portion. My daughter ordered plain fettuccine alfredo but it looked like there was chicken in it, but it was bits of overcooked cheese sauce? There was no salt or pepper packets like promised. My daughter ordered an extra side of alfredo sauce and the container was filled to, at most, 1/3 of the way and it was very runny and tasteless. The bill was a very overpriced $36.85.

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7:10 pm EDT
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Olive Garden service

So just ate at your olive garden in st.cloud Minnesota food was amazing service was terrible had to wait 10 minutes after we got are food for our silverware she seemed like she didn't know what she was doing they were understaffed so they didn't have sections were there tables were close enough together to work efficiently then when check came they didn't bring enough change back when I brought it to there attention they pretty much laughed at me while they were walking away needless to say probably won't be returning

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Update by Alicia Schueller
Jun 03, 2018 7:21 pm EDT

Food was amazing service was horrible waited 10 minutes after we got our food for our silverware they were understaffed and did not have them in sections instead they were running all over the restaurant when the check finally came I didn't get all my change back so brought it to managers attention and she laughed at me as she walked away to fix it

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Olive Garden Customer Reviews Overview

Olive Garden is a popular Italian-American restaurant chain that has received a lot of positive reviews from customers. Many customers praise the restaurant for its delicious food, friendly service, and cozy atmosphere. The restaurant is known for its unlimited breadsticks and salad, which customers love.

Customers also appreciate the variety of menu options available at Olive Garden, including pasta dishes, seafood, and steak. The restaurant also offers a range of vegetarian and gluten-free options, making it a great choice for those with dietary restrictions.

In addition to the food, customers also rave about the restaurant's affordable prices and generous portions. Many customers feel that they get a lot of value for their money at Olive Garden.

Overall, Olive Garden is a highly recommended restaurant for those looking for delicious Italian-American cuisine in a cozy and welcoming atmosphere. With its friendly service, affordable prices, and delicious food, it's no wonder that Olive Garden has become a favorite among many customers.

Olive Garden In-depth Review

Overall Rating: Olive Garden is a fantastic restaurant that consistently delivers a delightful dining experience. From the moment you step through the doors, you are greeted with warm hospitality and a cozy atmosphere.

Ambiance and Atmosphere: The ambiance at Olive Garden is inviting and comfortable. The dim lighting, soft music, and tasteful decor create a relaxing environment that is perfect for a romantic dinner or a gathering with friends and family.

Menu Variety and Quality: Olive Garden offers a wide range of delicious Italian dishes that cater to all taste buds. From classic pasta dishes to mouthwatering seafood and succulent steaks, there is something for everyone. The quality of the ingredients is exceptional, and each dish is prepared with care and attention to detail.

Service Efficiency and Friendliness: The staff at Olive Garden is known for their efficiency and friendliness. They are attentive, knowledgeable, and always ready to assist with any requests or questions. The service is prompt, and you can expect your meal to be served with a smile.

Pricing and Value for Money: Olive Garden offers great value for money. The portion sizes are generous, and the prices are reasonable considering the quality of the food and the overall dining experience. You can enjoy a satisfying meal without breaking the bank.

Dietary Accommodations: Olive Garden is committed to accommodating dietary restrictions and preferences. They offer a variety of vegetarian and gluten-free options, ensuring that everyone can enjoy a delicious meal at their restaurant.

Reservation Process: Making a reservation at Olive Garden is a breeze. You can easily book a table online through their website or by calling their friendly staff. Reservations are recommended, especially during peak hours, to ensure you have a table waiting for you.

Cleanliness and Hygiene: Olive Garden maintains high standards of cleanliness and hygiene. The restaurant is always spotless, and the staff takes great care in ensuring that all areas are clean and sanitized. You can dine with confidence, knowing that your health and safety are a top priority.

Location and Accessibility: Olive Garden is conveniently located in various cities, making it easily accessible for diners. The restaurants are typically situated in central areas, close to public transportation and parking facilities.

Customer Feedback and Reviews: Olive Garden values customer feedback and reviews. They actively listen to their customers' opinions and strive to continuously improve their services. You can find reviews from satisfied customers on their website or popular review platforms.

Special Offers and Promotions: Olive Garden frequently offers special promotions and discounts, allowing customers to enjoy their delicious meals at even more affordable prices. Keep an eye out for their latest offers on their website or social media channels.

Online Ordering and Delivery Options: Olive Garden provides convenient online ordering and delivery options. You can easily place your order through their website or mobile app and have your favorite dishes delivered right to your doorstep.

Loyalty Program: Olive Garden offers a loyalty program that rewards frequent diners with exclusive perks and discounts. By signing up for their program, you can earn points for every visit and enjoy special benefits.

Social Media Presence: Olive Garden has a strong social media presence, engaging with their customers through platforms like Facebook, Instagram, and Twitter. They share updates, promotions, and mouthwatering food photos, keeping their followers informed and entertained.

Sustainability and Ethical Practices: Olive Garden is committed to sustainability and ethical practices. They source their ingredients responsibly, support local farmers, and strive to minimize their environmental impact. They are dedicated to making a positive difference in the communities they serve.

Corporate Social Responsibility Initiatives: Olive Garden actively participates in corporate social responsibility initiatives. They support various charitable organizations and community projects, demonstrating their commitment to giving back and making a meaningful impact.

Staff Training and Professionalism: The staff at Olive Garden undergoes thorough training to ensure professionalism and exceptional service. They are knowledgeable about the menu, attentive to customer needs, and always maintain a high level of professionalism.

Business Hours and Availability: Olive Garden operates during convenient business hours, typically opening for lunch and dinner. They are open throughout the week, including weekends, ensuring that you can satisfy your cravings whenever you desire.

Parking Facilities: Olive Garden provides ample parking facilities for their customers. You can easily find parking near the restaurant, making it convenient for diners to access the establishment.

Additional Amenities or Services: In addition to their delicious food and excellent service, Olive Garden offers additional amenities such as private dining rooms for special occasions, catering services for events, and gift cards that make for perfect presents.

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Contact Olive Garden customer service

Phone numbers

1 877 500 9706 +1 (800) 248-4935 More phone numbers

Website

www.olivegarden.com

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