Office Max / printer and 2 year warranty

Eugene, OR, United States

I bought a printer from Office Max because they told me that if I bought the protection plan, I could register it and wouldn't need to have the receipt in the future to get service (in case I lost the receipt). I just tried to register my printer and was told that they no longer "require" you to register it. The "requirement" seemed more like a nice thing for the customer - not the company. Once again, they have removed a positive customer service aspect. I do not think Office Max and Office Depot should have been allowed to merge. It removes any need for them to keep the customer happy. BIG MISTAKE

I believe that Best Buy keeps track of customer protection plans for you - I wish I had purchased my printer there.

Feb 18, 2014

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