Office Depot — returning merchandise
I have been a Office Depot customer for a number of years. Here in McAllen there is a choice of stores such as Best Buy, Wal Mat, Target, and other office supplies stores but I had made my choice to be Office Depot.
I purchased several ink cartriges at the Office Depot on 10th street here in McAllen. My printer went out and I was left with one ink cartirge and had no need for it. By this time I no longer had the receipt but I thought I could get credit for it and purchse something else in the near future. I was told by the cashier and the so called manager that without the receipt I would not be able to return it. I asked that all I wanted was a credit and did not need a monetary exchange.See Top 10 Worst Companies in McAllen, TXThey insisted that the policy was the same and a receipt was still needed. All the stores mentioned above and others not mentioned have no problem issuing a credit in lieu of money returned when there is no receipt. What makes Office Depot so different from the other businesses in this respect. In my opinion Office Depot needs to change their policy and get off their high horse and treat customers better. Like I said here in McAllen we have a choice as to what stores we want to make our purchases at so unless customers are breaking down your doors to get in I would give this policy a second thought. I had no use for the ink cartrige so I left it at your store and told your manager to keep it. I hope you can resell it and make a profit on it as you probably need it.
THANK YOU FOR NOTHING
A DISSATISFIED CUSTOMER
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