Office Depot’s earns a 3.2-star rating from 11 reviews and 361 complaints, showing that the majority of office supply shoppers are somewhat satisfied with their purchases.
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Unfair, underhanded & technology return policy
Me and My fiance recently purchased a Monitor from office depot on memorial day. We had read on the boards that a number of people suggested a certain monitor for graphic arts majors.
When we went into the store everyone was helpful in making sure we got out the door with the monitor...not a single person explained that:
1 there is a 14 day return policy
2 Oh and by the way, if its a "technology item", your screwed, we don't give your money back under any circumstance.
2 days after purchase we realized the monitor had some bad pixels on the screen and the back light for the monitor was terrible. Thinking that like almost any other company they would let us return it for a refund (or at the very least a in store credit, we took the monitor back...
The store tells us its a store policy of no refunds. So, we call customer service, they tell us, "no, you can refund it, we'll send a pick up driver to the store to pick up the item! and then send you a refund check in the mail"
We go back to the store the next day and get told "No, we don't allow that, they have to go to your house!" and then proceed to setup a house pickup with Customer service to get the driver to come to our house.
We then get a call a day later (now 2 days of back and forth driving) from the dispatch saying "nope, we wont go to your house, you have to go to the store!"
We get a number for their corporate office and they tell us "Nope! we are not giving you back anything, you can exchange it, that's it!"
Absolutely disgusting. Horrible Service and Underhanded policies. I could understand if they had made it very clear there was no refunds or credit given (we would have left it at the store and bought somewhere where they actually WANT repeat service)
This is your warning. DO NOT buy from office depot. EVER. They will not refund your money for any "technology item" (like 90% of the things your going to buy in a store like this)
The complaint has been investigated and resolved to the customer’s satisfaction.
This is regarding our return policy (i'm an od employee)
As an employee of Office Depot (I'm only 19 so you can hear me out or not it's up to you), I frequent these sites because I'm curious to see what bothers our customers the most. I'm not doing this to protect the company name, I'm simply doing this because as a cashier I see many loyal customers at our store and I don't want people who live near OUR store to get a bad vibe from these complaints.
I respect everybody's opinion and believe every story on here. I'm writing this because I see our return policy is really frustrating people (not just on here but in our store too). Let me first clarify that our return policy is NO different then any other stores' policy as far as opened products, receipt handling, defective products etc. If you purchase a $500 laptop from us and you take it home, you can return it and get you're money back.
However, if you open the product (which is what we'd all do) and theres something wrong with it, you can no longer get cash back on it. You can bring it back in exchange for the same laptop (the one you got is defective so we'll give you another one). The reason being is we can absolutely not re-sell an open box laptop. Once that security tape is cut off the top of the box we are required by law to send the device back to the manufacture. If we gave customers money back for every laptop we needed to send back, we would lose millions of dollars.
Remember we bought you're laptop before you. We do get a fraction of the value of the device back from the manuf. but maybe $30 out of the $370(est.) we paid to sell it. The open container rule applies to all of our technology items. As for ink cartridges, the rules are flexed based on each store manager from each store. I know my store manager Mike Baxter is more then happy to take back an unopen or even defective opened cartridge. Even if you don't have a receipt, he'll give you store credit as long as you're not trying to scam us.
In conclusion, I just want to let everybody on here understand that it is easy to judge an entire company based on a bad experience at one of their locations (I've done it too) but it's not right. We at Riverside, CA Store 968 go to great lengths to satisfy our customers and we have a loyal customer base. I'm just tired of feeling like a bad guy and feeling like a bad store because I work for a company that may have a couple unhelpful associates.
Thanks,
- Donnie Stafford
(Customer Service Specialist, Store 968, Riv, CA)
The complaint has been investigated and resolved to the customer’s satisfaction.
What about digital email receipts? Are those retrievable?
I went in to Office Depot to test out several of their laser and ink jet machines. I needed to find one that was extremely accurate in color. I teach high school art and sometimes have the students copy from a photo. What good is it if the photo's colors are off? I thought I would test the accuracy of the copies in the store rather than buy a printer and return it only to be charged a restocking fee. Something that Office Depot tends to hassle you about. Well, after making six copies on various machines (some faded, some out of ink), I was accosted by an employee (amazing how that is the "only" time they are around) and told I didn't pay for the copies and could not keep them. He never looked at them to see what they were. He just kept repeating in a stern voice "give me the copies!" What? Did I run out of the store with a laptop? I said, "No problem." I told him why I made the copies and even showed him on the copies how the HP's were tinted yellow and the Canon copies were faded. He didn't care. He even tried to take the book I made the copies from. Strange. They don't want you to return their products "or" test them. And here I thought I was helping us both out. Note: I'm 51 years old, decently paid (well, maybe not so decently, but you get my drift). So why would I steal six lousy, faded copies off an ink jet printer? Hello Staples and Bestbuy.
Office Max ran a "Black Friday" sales circular advertising a Seagate 1TB external hard drive for 59.99. It stated in the ad that you could shop online Thursday to beat the Friday crowd. I went on to the online site to order the item and it was listed as not YET available. I tried all day Thursday and it continued to say not YET available. I tried Friday to order it online and it would not go into my cart. I called Customer support and she advised that it was not available online as it was NOW a in store only item as it was now Friday; she advised that I could only order it online on Thursday. I tried to explain to her I did in fact try to order it online the day before but couldn't as it was listed as not YET available.
Needless to say I had to explain to her several times that was the reason for my angst. She directed me to the local store and I called them and the man who answered said yeah we are having the same problem at the store, he apologised for the problem but added he didn't know why they did that that it was wrong. He suggested I call corporate and lodge my complaint with them for the way they did the sale. Of course I treid the corporate thing and got a circle jerk automated line and the regular customer service line was of no help. She told me basically that the item was now discontinued and that she couldn't now order me one if she could because it was discontinued. She went on to guess that because the item went on sale in different time zones than mine that the item was probably sold out by the time that I tried to order the second day. She seemed lost as to the fact that my main complaint was that I tried to order the day before as told in the circular but couldn't. It seemed to be a sales scam. I was at WalMart the nigth before and could have bought the item there for 10 dollars more but thought I would give them my business my bad I guess, I know I will not buy (or at least attempt) to buy anything else from them.
Bought a HP laptop there, display model, about July 1, 2009. After reviewing the specifications of HP website, noticed the power supply adaptor given to me by Office Depot (OD) was wrong size. (wrong wattage). Took laptop back, only to find "no more 90W units by HP available in that store." Store personnel gave me a generic brand (Targus) rated at 90W and they promised me they would order correct one from HP. In about a week, the Targus unit failed. Found out later, via Targus web site, they do not make a compartable unit to adequately power my laptop. I went back to OD to get HP unit they promised to order, flow supervisor stated "OD does not order parts from manufacturers." Aditionally, OD would not replace Targus power adaptor since not receipt was given to me, i e No Sale.
I recieved a Fed ex package from my attorney containing documents needing to be signed and a pre paid envelope to ship them back.After signing paperwork I brought the package to a Fed ex location for shipping.Well my prepaid package was promptly shipped for a fee of $11.77 (3/17/11).On Thursday March 24 I recieved an e-mail from my attorney stating that the So called prepaid package still had not been recieved.I went back to Fed ex store and they said that my prepaid package (That cost $11.77 to ship had been recieved on 3/18/11 which it never was, I was also denied a refund on my pre paid package ( which cost #11.77 to ship).They then sent me to another location for a refund on my prepaid package (which cost $11.77 to ship).At the second location I was also denied a refund on my prepaid package (which cost $11.77 to ship)and was handed a rotten piece of scrap paper with a 800# to call to inquire about a refund on my prepaid package (which cost $11.77 to ship).Can anyone help me get a refund on my prepaid package (which cost $11.77 to ship)and find out where my prepaid package is oh yeah did mention that I was charged $11.77 to ship my prepaid package?
I bought a tablet but changed my mind and didn't want it anymore because I got another one as a gift
When I went to return the one I bought they said they could only do an exchange or store credit but couldn't give me my money back. This was within 14 days of buying it. So is this true that they can't do cash refunds on any technology?
After receiving no communication, other than an order confirmation, Office Depot cancelled my order. The order was for a computer that was priced well below competitors. Almost too good to be true. They say they attempted delivery twice (never notified me) and cancelled the order due to no one being home. When I called to inquire about setting up another delivery, I was told the offer was now void and I would have to pay a (MUCH) higher price than my original order. This seems like such a scam. The lack of communication, delivery notification, and customer service add up to a business that I will not be dealing with any longer.
I purchased a HP computer because they had a $150.00 advertised with it, in
addition if you purchased the HP printer you get an additional $70 rebate
for the printer. So I purchased both and mailed in both rebates. I waited a
couple of months and called and I was told that they never received the
rebate but I can fax it in so I did. I called to make sure they got my fax
and I was told that it takes 14 days to see if they got my fax to call back
in 14 days. So I called back after 14 days and they said to call back in a
couple of more days. So I did and I was told they never got my fax to refax it
and they can let me know in 7 days if they got my fax. So I sent it again.
Now their story is I need to wait 4 weeks just to see if they got my fax.
There is no reason why it takes 4 weeks just to see if they got my fax. All
I want is my rebate for a total of $225.00 as they advertised but they keep
giving us the run around. If not I want permission to return both the
computer and the printer and get a full refund. I am not waiting 4 weeks,
14 days, or 7 days. On 4-8-08 I am going to the consumer complaints and the
MD Gazette and letting them know of this scam.
My co-worker bought a cell phone with a rebate and they told him the same
thing they "never got it".
The rebates given by office Depot are scams and I think everyone should be
aware of them. There should be no reason why I should have to call several
times, fax several times, and spend hours just trying to get the rebate that
I am owed.
My order was not delivered on the promised day and time. I called and they said they are not sure why and what happened and I would get a phone call within 3 hours.
No call. Next day I called and was told it would be delivered again by 5 pm. 5 pm, no delivery.
So I called the 800 number again. This was the 4th or 5th time. They told me my order had been cancelled. They asked if I would I like to reorder although my credit card had not posted a credit from the order that was cancelled and they would need to re-charge my card.
No thanks! During one of these phone calls, one rep said he didn't know why I was upset. It was not like I ordered a $700 computer or anything. I had ordered things like printing ink and office supplies.
Ok, so is that it? If you order a high priced item then it gets delivered, but if you don't, it gets cancelled?
I will never deal with office depot again. Just a warning to others.
4428 Hollerich Drive
Peru, IL 61354
January 31, 2012
Re: Order # [protected] - SCOTCH 3750 HEAVY DUTY PACKAGING TAPE
Dear OfficeMax Customer:
Last week SCOTCH 3750 HEAVY DUTY PACKAGING TAPE was displayed on the OfficeMax.com website with an incorrect price that was inadvertently generated by an automated pricing program.
As is standard practice by all national retailers, OfficeMax disclaims offers from typographical errors. Your order included the tape, item number [protected], which was inadvertently shown with an incorrect price.
The correct retail price for the tape is $10.49. This product was incorrectly shown with a price of $1.80.
Because the incorrect pricing is a typographical error and not a valid offer from OfficeMax, all orders relating to the incorrect price have been canceled. This includes your order noted above. If you have other items on this order, you will be contacted to confirm you still would like to receive the other items on the order.
While we deeply regret any inconvenience this may cause, we ask that if you have questions about this canceled order, please call customer service at 1-877-OfficeMax.
Sincerely,
OfficeMax Customer Service
[protected]
Customer service and return policy
I purchased a new shredder from Office Max and even purchased thier additional warranty that was supposed to be hassle free for two years if any problems should occur. I brought the shredder home and used it maybe a dozen times and suddenly it stopped working. I contacted the customer service representative through the warranty plan and was told that because only 3 months had elapsed since the purchase, the product was still covered by the manufacturers warranty and that all I had to do was return it to the store for a replacement or a full refund with no hassles.
She contacted the manager of the store where the purchase was made and then called me back directing me to return to the store and the manager would be waiting to assist me with the return. I arrived at the store and met with the manager with the intent to return the shredder for a refund so that I could purchase another brand of shredder after doing some research to find one that would be of better quality. What a headache this turned out to be. The manager confronted me with a total attitude problem and absolutely refused to do a refund. I didn't really want to make the return a hassle, so being a school teacher, I asked the manager if I could get an in store credit since I buy a lot of school supplies and figured I could use it in the future for supplies and copies. He told me that my only option was to take a replacement of the same type, or spend even more money to buy a more expensive model on the spot. With regards to an in store credit, he told me my only option was to purchase enough items equivalent to the cost of the defective shredder's original purchase price. The catch to this option was that the items had to be purchased right then and there.
When I asked him about the warrantly plan that I had purchased from them, he basically told me that the warranty was through someone else and that he would not honor what I had been told when I called Customer Service. He had an employee standing by with the same model shredder removed from the box and after attempting to work some reasonable deal out with him, I finally got sick of dealing with this guy who continued acting as if I was a complete waste of his precious time. I accepted the replacement model, but had to carry it and all of it's separate pieces out of the store stacked together because he refused to leave it packaged as a whole unit in the box citing the fact that he wanted the original box to use to return the defective shredder back to the manufacturer.
After I arrived home, I researched Office Max to see what thier return policy was instead of relying on a CS representative and found that a lot of other people have had the same type or worse experience in dealing with this company. I cannot believe that they are the #3 company in this line of business with such poor customer service and
such a don't care attitude toward making things right when a product that they carry becomes defective. I can promise that like so many other people who have had a bad experience with them, I will not spend another penny in one of thier stores and can only hope that by reporting this, I can prevent someone else from making the same mistake that I did by shopping there and having to deal with this organization and it's messed up policies for doing business.
The complaint has been investigated and resolved to the customer’s satisfaction.
I phoned in an order for a couple of laminated signs. Mike & I had it all worked out: price, shipping, etc. Then Missy called me and said Mike was confused, they don't take credit cards over the Internet or phone. O.K., can I send you a check? She had to check. No. O.K., can I send you cash? Check again. No. I think if they didn't want my business, they ought to have just told me so.
Went to the store, picked out a wireless usb adapter. I then asked what the return policy was, the guy told me that I could return my item as long as it was within 30 days. Went back 15 days later and they tell me the return policy for that specific item is 14 days and that I could only get back store credit... I assume that the sales associate had absolutely no idea what he was talking about and gave me the wrong return date for my item accidentally, and that he didn't intentionally lie to me. Ended up with a 40 dollar gift card that I have no use with.
I want to share with everyone a copy of a letter I am sending to OfficeMax Headquarters. They treated my 75 year old mother horribly and I want to somehow let this be known to others who may be interested in buying a laptop from OfficeMax:
January 19, 2017
Consumer Affairs
OfficeMax Corporate Headquarters
263 Shuman Blvd
Naperville, IL 60563
I am writing to express my sheer outrage on how I was treated during a recent call to your 800 customer service line.
First off, I am writing on behalf of my 75 year old mother who wanted to ‘exchange’ her 10inch Acer laptop she received for Christmas for the 15 inch Acer laptop BECAUSE SHE CANNOT SEE WELL.
I first visited your store in Turnersville, NJ where the customer service person said I could not return the item because it was past the 14-day return. I explained I bought it as a Christmas present for my mother in October (because it was on sale) and gave it to my mom on Christmas. He said, ‘oh well, look’s like your stuck with it!” I was absolutely stunned at the blatant rudeness. (Little did I know this was just the beginning of a series of horrible customer service—albeit consistently horrible.)
I thought you would be interested in helping the older generation expand their interest in computers, which in turn would increase your company sales. How wrong I was. My mother really wants to learn the laptop – but she cannot read the 10inc Acer – it’s too small for her aging eyes.
After that interaction, I called your 800 number from my car, assured I would be treated better. My receipt, copy attached, clearly says, if you have a returns, please call this number for an RMA- no mention of return policy.
Your customer service representative said there was nothing she could do and repeatedly read the policy to me. I asked for a supervisor and was transferred to a very nasty woman name Nicole. She told me, as did the first fellow, I was STUCK with the laptop. Stuck? $320 is a lot to a senior citizen…heck, in this day it’s a lot for anyone, particularly people on fixed incomes. To your company I’m sure it’s nothing.
I told her we bought it as a Christmas present and she told me I could have returned it by JANUARY 8….UNFORTUNATELY IT IS JANUARY 18 . Is this how your customer service supervisor’s are trained…”Oops you missed the deadline, sorry, you’re stuck with it.”
I asked for the manager’s name. Nicole said, Charmin is the manager, but is not here. I requested another person to speak with and was told she had given me enough help, (HELP?) and then hung up on me. !
Is this how you treat your customers—especially senior citizens? As I said, the receipt does not indicate the return policy and it also does not indicate a holiday return deadline.
In addition, we just wanted to upgrade the laptop. NO refund. No broken equipment. A simple exchange for something better (and yes, expensive) more money in your pocket!
In all communications with OfficeMax, I was treated as a ‘sucker.’ You’re ‘stuck’ with it. How dreadful and disgraceful! So now, your customer service people are correct. We are stuck with it. My mother cannot afford to purchase another laptop.
CC:Better Business Bureau,
AARP
Why is it that costomers like to think they can do what ever they want? I work in retail and costomers have gotten so bad they think they can get what ever they want well guess what wake up and smell the real world you buy something it breaks its not the stores fault call the company of your product. Dont call the store we cant do anything for you we didnt make it. Why is it you all think you need to get someting for nothing as well get a job and buy your stuff like every one esle does I have never went to a store and been an a** about anything unless it was a real problem and i go to the store manager and tell them not call the company and yell. and for those who like to be rude where do you work ill come there and be rude at your job to you for no reason other to be an a**. I had a costomer come in and yell cause we dont take coupons other then our own and told the cashier she didnt want the the product. then called after we closed saying the product was not in the bag after she said she didnt want it any more and it was put back the manager on duty was nice enough to open the door and put a reg back on to ring them out after she was told she didnt pay for them she flipped and it was told to her she said she didnt want them so they were put back so she flipped out saying i never said that when 2 people heard her and in stead of just ringing out the product she yelled and threaned to wait out side to confront the girl who was ringing before when she said she didnt want the product. she was asked to leave after her product was rung up and refused so she was told the cops wuld be called if she did not leave she said go head i dont care i want to confront that girl NOW. She was then told to leave by both people and the cops will be called if she did not. Filaly she said ill call your district manager i said go head have a nice night she still did not leave afte rthe 3rd have a nice night the other guy said im calling the cops and she left. now uncalled for when someone is doing someone a favor after close cause she was either misunderstood or got in teh car and yelled at for not getting the product by her bf who was in the car but for 2 people asked in 2 different spots to say she didnt want them is not our fault or them lying just someoe wanted to be a bit*h for no reason. Remember with out our stores you will have to order online wait for it to be shipped and if the store goes away you will pay shipping on taht product. When other wise it be free for you to come get it and go home taht day with it.
I purchased a Nikon CoolPix L14 7.1 Megapixel camera from OfficeMax.com. OfficeMax.com has a 14 day return policy on electronics. What I found out today is that if you put the batteries in the camera to try it, even if everything else is intact, you cannot return it at all - even within the 14 day return window. Now I am stuck with a terrible camera and out $107.74! This is the most ridiculous policy for an online seller. This should be written in bold somewhere when purchasing the camera, because one should be able to try the camera and still return it within 14 days for online purchases!
Office Max wouldn't honor a return on a product that was returned in perfect condition with a receipt. It was a USB cord that was the wrong configuration. Their reason - past thirty days. They have lost my business for a long time coming for this lousy return policy.
We purchased a Chair October of 2017.
The sale person talked us into buying the extended warranty on the chair claiming it covered all areas of the chair for replacement. Again retailers Lie, Lie, Lie!
The chair broke at the weakest point of Chinese product manufacturing. We took the chair back to the place it was purchased and was told that we had to call the product assurance for replacement or refund.
Guess what today I received a call was informed that the part that broke was not covered under their total replacement extended warranty. Making office max a deceitful retailer, one that steals money from customers under the guise of warranty protection.
If you choose to continue to shop office max do not buy the extended warranty a total waste of money.
As for me I will never shop at Office Max again. I hope they enjoy my $79.00 purchase and the rip off of my extended warranty, because it is the last money they will ever get from me. They are not the only office supply store in town.
I just had the same problem with the extended warrenty on a chair purchased in Texas. When I bought the warrenty I was told all I had to do was return the broken chair to the store for an exchange. Not so, at the store I was told 1.5 years later it has to be done thru the warrenty company. I called them and registed the chair (not done automaticly) and guess what, my refund came, not as a check as promiced, but a gift card and for 100.00 less than what I paid for the chair! called them back and now have to jump thru hoops to get the price correction fixed. they don't have an 800 # fax, you can't email it to them and they don't care. Will not EVER shop at Office Max again!
Usually, the MaxAssurance number is very understanding and tries to supply you with a gift card. I work at OfficeMax and have bought the plan to understand it through the eyes of the customer. I had no problems with it. When you have a bad experience, it's generally a new person or a disgruntled employee. It's not only OfficeMax that has these employees; every place has them, and it is impossible to prevent when you are a large company. If you have a bad experience with the MaxAssurance line, you should definitely go back to the store and ask to speak to the manager. They can call the line and dispute it and will inevitably get you what you need. In the worst case scenario if the store doesn't, call the corporate and complain. If you don't take action, nobody will, and the manager will continue to give bad experiences. Have some patience--the company really does care about you.
Never had a problem with the Officemax Warranty. I dont know exactly what the writer is referring to as the "weakest point of Chinese product manufacturing"?
However I have had 2 chairs in the past, both covered for exactly what the warranty describes it covers - "Broken Casters and Wheels, and Normal Wear & Tear to upholstrey, including seam seperation".
Now granted that it is likely a caster will NEVER break, as they are rated for extreme weights, none of which you could possibly produce by sitting on the chair.
However the warranty covering fabric rips and tears is simply inevitable. If you buy a nicely sewn chair, it will eventually rip and tear on the seams. And that is without doubt covered.
First chair purchased for 111.00 dolars, and warranteed out with a Officemax gift card, and the second chair purchased for 199.99 and warenteed out 6 days to the end of the 3 year contract!
I personally wouldnt have excepted it if I were them, but I can guarantee. a 20 dollar insurance to a chair purchase just about guarantees a new chair every 3 years at no charge.
Pretty great deal!
Worst service ever: no assurance at officemax's max assurance
I have just experienced the worst customer service experience ever with Max Assurance (National Electronic), Office Max’s partner which is supposed to process their service contracts. We purchased our $470 Brother printer from an Office Max store in Boulder, Colorado in December of 2007. The printer is having problems and we really need it working properly. We are now outside of the year-long manufacturer warrantee, but purchased an extended service contract. Initially, the Office Max person we called in Boulder said we needed to bring it in for a return replacement. Later, a different person there said that we needed to contact Max Assurance to schedule an on-site service visit. My wife contacted Max Assurance on 2/20/2009 and received a service number. Max Assurance indicated that we would be contacted by their local service vendor Prism Point Service within 24-48 hours. Almost a week passed, and we never heard from Prism Point; so, today I called Prism Point [protected]) myself and they had nothing about or request by name or request number. Then I called Max Assurance at [protected]) and was transferred to “Beth” (#156261)) who said she could see in the system Max Assurance had never sent our service request to Prism Point. She said she sent it electronically today 2/26 and it would be another 24-48 hours to be contacted by Prism Point.
Of course having been told this before by Max Assurance and having waited almost a week, I asked for Beth to expedite our request so we would not have to wait and be further inconvenienced. She said she couldn’t do that and we’d have to wait again for their process to cycle through even though she acknowledged it was their fault. I then asked to speak with her supervisor, and she put me on and off hold for about 10 minutes, finally saying that a supervisor would have to get in touch with me within four hours. I then called Customer Service at Office Max and spoke with Andrea in Ohio who filed a customer expedite and who conferenced me back over to another Max Assurance call center person named “LoAnn” (#302098). LoAnn wanted to look some things up and call me back. When she called back she also indicated there was nothing she could do, sounding indifferent about us having waited a week and not being delivered the promised service. She said we should just wait. When I asked to speak to her supervisor, she said she couldn’t because she had called me back. She said I would have to call in again because they have another process that wouldn’t allow her to do so. I called Max Assurance again and was routed to “Shawn” (#304357) who gave me pretty much the same story. Again, when I asked to speak with his supervisor he indicated none were available and I would have to be contacted within four hours. He also said there were about 10 supervisors for 600 people who received calls, and it sounded like the supervisors were pretty busy with others who also aren’t happy with service from Max Assurance.
I then called Office Max Customer Service again and spoke with Katie who was very nice and was able to get through to a supervisor at Max Assurance. “Ron” (#155684) the Max Assurance supervisor was the worst yet. Ron was very scripted in his responses to the point of rudeness, and only seemed concerned with the legal ramifications saying over and over “I’m advising you that you can wait” as if I hadn’t been told that repeatedly since last week (and I’d still be “waiting” if I hadn’t started calling them). Ron also said “Yes, there was a failure” but refused to acknowledge that the failure occurred under what is controlled by Max Assurance. I kept saying that I understood they couldn’t put us back in time to where we would have been without their error, but that they CAN do something now by not putting us through another wait period. It’s bad enough Max Assurance messed up, but it’s intolerable that their supervisor won't acknowledge and they won’t make it right somehow: how about calling over to their vendor Prism Point to whom they send substantial business and asking them to schedule a service appointment while everyone’s waiting on the all-important electronic ticket to arrive? No, that doesn’t fit Max Assurance’s rigid procedures. All of which assumes that the service ticket even arrives this time, and that we won’t have to do this all over again on Monday. Truly terrible customer service at Max Assurance.
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a Toshiba laptop Satellite L755 at Office Max on June 19 2011 and bought the 3 year service Max Assurance plan and was told it also covers Batteries and it was 149.00 today I called the [protected] and talked to an Anthony and was told my battery was not covered and told him my daughter bought one the day before and was told the same thing that the battery is cover under this warranty I had to go to another store to get one and was told the battery was covered Anthony said it wasn't I talked to his supervisor and was told it was covered I told them that it was miss leading and I am sure there has to be more people out there that bought these warranties on false pretenses. This should be brought up to a consumer hot line 150.00 is a lot of money to me. If any one else has this problem you can e-mail me at cnkoepp@yahoo.com
I’m very unsatisfied with MaxAssurance and I can guarantee that I will never purchase anything from OfficeMax again. I purchased a laptop from OfficeMax and purchased a two year warranty on my notebook. When I ran in to issues, and the notebook needed repair to repair a broken mouse button and other issues I had no problem getting my notebook sent to MaxAssurance. After calling to check the status of my laptop they were explaining issues that were NOT wrong with my notebook. I talked to several customer support representatives to finally found out they had my SERIAL number wrong in their system and was repairing mine under a new serial number. Finally I received the notebook back in the mail with a wrong serial number on the paper. It wasn’t long before I had to send the laptop back again for the same issue to replace the same broken mouse button. I get the notebook back and the mouse wasn’t fully repaired. The paper stated they had “reseated” the mouse. Needless to say I didn’t send it back immediately. Now my warranty has expired, and I had my computer serviced by someone else to repair the problem. The technician explained to me that the mouse was broken and there was a cushion pad placed under it to hold it up, but the button itself had completely broken off the mouse. I called MaxAssurance back to ask why they had “rigged” my mouse without fixing or replacing the issue as I had paid good money for the warranty. The lady explained to me that since the mouse had worked then that was a great fix. I explained to her that wasn’t the case I had called back right after I received the notebook back and complained the mouse wasn’t fixed however due to medical issues I was out of state and they refused to mail the box to the address I was currently at so I was unable to send it back. At this point she said she couldn’t do anything for me because it had expired.
I am so aggravated that you spend so much to purchase warranties for your electronics and their work is something you could do in your own basement. Terrible service! I’m glad to finally get the mouse replaced on my notebook for the THIRD time. This time I know it was done right I sent it to someone else!
OFFICE MAX MUST BE MAKING A TON LOAD OF MONEY SELLING THIS NO GOOD WORTHLESS SSS---------HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH-----------------------------------IIIIIIIIIIIIIIIIIIIIIIIIIIII------------------TTTTTTTTTTTTTTTTTTTTT, TO THERE CUSTOMERS, I HAVE BAD NEWS FOR YOU OFFICE MAX, IF ALL YOUR BUYERS RUN AWAY BECAUSE OF SMALL PENNY YOU ARE MAKING WHILL GIVEN THEM HELL ------------ WELL YOU WILL GO DOWN FIRST BEFORE THEY DO CHAPTER 11 IS KNOCKING ON YOUR DOOR
I feel I must defend OfficeMax and this MAXASSURANCE warranty product. I am VERY happy with my outcome, I purchase an office chair almost 3 years ago (this was my last year on the plan), and wouldnt you know it, the chair started to leak some kind of oil from the center of the bottom base, then the wheel covers started to pop off and woudlnt stay on anymore after awhile, I was concerned of course since I really didnt pay a whole lot for the chair to begin with, but I did have it rightfully regestered when I bought the chair (I've found that that always helps...). Then I thought since I did purchase the insurance, why not use it? I then called the number for this feature and lo' and behold, no problems, the very nice operater (very nice, wish I remembered her name...) helped me 1000%, instructied me to get rid of the chair any way I want (even suggested I donate it..!) and it will be replaced, then about a week and a half later I received a card (gift card?) in the mail for the amount I originally spent on the chair (less the insurance extra of course). Needless to say, I was quite impressed and will be using the card to buy me a new chair, I am very happy and just thought it be fair to add in a compliment as opposed to a complaint, Needless to say I WILL be purchasing the insurance feature once again for the next chair from OfficeMax. Thank you OfficeMax, you have a customer for life!
Max Assurance is the WORST. I purchased an HP 3600 printer from them with the full 3-year warrenty and I am now on my THIRD printer that is ALSO a lemon.
Adter speaking with their technical deparmtment I was informed by a supervisor by the name of Stuart that it is up to them to determine if they will give money back or service the 3rd defective printer. I was told that I would be contacted within 5 to 7 days of their decision and he refused to provide a name or number of these "people".
This is the oldest game in the book. They our source to a company called "Cybertest" which is also horrendous to deal with and who has sent 2 defective printers, wasted hours of my time and given me attitude to boot.
I will NEVER buy another product from Office Max and am turning this over to my credit card company to dispute. This is the WORST company I have ever done business with and I sincerely hope they declare bankruptcy as they are not fit to be in business with these fraudulent practices.
Wow reading that was like having a flashback of my experience with Max Assurance.
I purchased a laptop from Office Max and the extended warranty and was told by the attendant if I had a problem walking out of the store that day and dropping the thing they would take it in no questions asked.
Eight months later I tried to turn the computer on and I only got a blank black screen. No bios symbol no start-up nothing at all. Only the power symbol was lit and it was showing the computer had power to it. I took it in to the store and the attendant was very helpful and sent the computer out for me to Max Assurance, or whatever company they use to do the repairs, but for short I'll just use MA. So MA calls two weeks later and tells me they are not allowed to fix the computer because it is still under the manufacturers warranty and they are not authorized to repair it. They did however tell me it was a faulty motherboard so they had enough authority to identify the problem but not to fix it. I'm not going to say the manufacturer because I don't believe they are at fault. MA said they couldn't even send it to the manufacturer for repair and that I had to do it myself. I did and they repaired it without a fuss.
Not the end of the story. Another six months pass and the exact same problem happens! This time I KNOW the laptop is past the one year warranty by the manufacturer. So I call MA to start the process again and they claim I'm still under the manufacturer warranty. Luckily I'm looking at the receipt and am CLEARLY past the one year mark, but the person I talked to said she couldn't do anything for me so I hung up. I called the actual Office Max store, and they again were very helpful, the store attendant set up a conference call between the manufacturer, MA, the attendant, and myself. We finally got everything straightened out and MA finally sent me out a label to get it sent out again. Two weeks later I got a call saying it was another faulty motherboard... they replaced it a second time and sent it back.
When I got it back I noticed several of the keys didn't work. This time I knew better than to try to call MA, I called the store again and I really can't explain how great they were but again the attendant got MA to send a label out for another repair. Two weeks later a call, and I bet you can guess the problem...and the answer is faulty motherboard surprise surprise, so they replaced it a third time. This time however they also replaced my hard drive so I lost all of my information, including documents, programs, pictures, music, etc.
I just got the laptop back two weeks ago and it works fine as far as I can tell. I'm actually just waiting for the other shoe to drop. Of course this story in the condensed version. All of the phone services are automated so as soon as I called any of these companies and entered in my serial number for the laptop their machine told me I was out of warranty and disconnected my call immediately. So there was a ton of calls I didn't mention but there it is. My horrible experience with Max Assurance.
Unlike you guys cases, I do have positive experience about the warranty from MaxAssurance. I've sent my laptop to service for twice. The most recent time I had the service is two days ago. They send me an empty box after several questions. After the service, the technician put a note for the testing and repairing procedures in the box. I got my laptop back around 7 to 10 days after mail it in.
I had a laptop go in for service under my max assurance warranty and after calling a few times for an update, I was told "the laptop was beyond repair", so to expect a check in the mail. well needing a computer I bought one and about the time I was supposed to "get the check", the old laptop showed up. The wireless card doesn't work and they are sorry ALAN told me expect a check. They are now giving me the run around, by this product at your own risk, they will lie to you. Ray L.
Just so you know maxassurance does have a set of procedures they do have to follow i understand that it was bad that nothing happened for you the first but you must understand that every company has procedures to follow they can take care of so many customers dont you understand that your not the only customer they take care of do you not understand that prism has more than just you to take care of i am sorry for your problem but you have to understand your not the only one in the universe k thanks. get over it
i think the reason that is, is because its still fixable so u dont really need to replace it, not saying u have to spend money technically, if u express to them that u dont want to pay money to get it fix because of the warranty they should still replace it for a gift card, they have to, if its something like there was an ink spill if u clean and then its fix than situations like that they are trying to get at, but if its like a part falling off and not being able to work again they wouldnt need to send someone to come in and look at it, but you should of gotten what u wanted if what u said was true, you probably just got a hold of some bad associaties i work at officemax and i even run across a few bad associates at that place now and then
Online scam
Buyer beware of any on-line purchase with Office Depot. I thought O.D. was a reputable company. I had ordered some merchandise on-line from their clearance center; first time ordering from them. I was very disappointed in the quality of most of the merchandise. Merchandise was grossly inferior. Some items, i.e. small luggage carry-on bag fell apart as I removed it from the box. Ordered two bluetooth headsets which didn't work.
There was some other stuff but it was all bad news. I made arrangements for pick up. An O.D. employee/driver came a day earlier than expected to pick up the boxes. I told him I need to separate some of the items in different boxes. He was in a hurry, said it's all going to the local warehouse anyway and insisted I put it all in one box. All return paperwork was included with the returned items so I didn't foresee a problem.
As it turned out, O.D. didn't give me credit for some of the items I returned. I called my CC company, who put it in dispute. When I first called O.D. about the return and not getting all my credits, I got a person on the phone whom I could barely communicate with. When I asked to speak to her supervisor she claimed she was the 'only one here, no supervisor, ' which was a bold faced lie. When I called back again, and being on hold for 55 minutes, I got a supervisor who said they would credit my account based on what happened with their driver.
Today I just got a reversal on my dispute from my CC company, they are siding with O.D. They claim I didn't return the merchandise. I just can't prove it was all in the same box, even tough the paperwork was in there. Very disappointed with my dealings with Office Depot, their inferior on-line merchandise, their poor customer service, and now I'm out some cash. I will never do business with them again.
The complaint has been investigated and resolved to the customer’s satisfaction.
Credit department
I am real estate professional out of Palm Beach, Florida. My company name is Linda Bassitt, P.A.
I recently elected to become a Professional Association and I am chartered by the State of Florida as an individual entity (Corporation). I applied for an Office Depot Business Account and was rejected based on the fact that this corporation had an empty credit file…. (No kidding, I applied for an Office Depot Business Account in order to establish my company’s credit).
If the imbecile on the phone would have checked my worklife rewards card as I asked to, she would have seen how much business I do with Office Depot. A simple credit of even $100 dollars would have saved a lifetime customer. I will be taking my business to Office Max from now on.
The complaint has been investigated and resolved to the customer’s satisfaction.
office max wont give you one either
its not that simple. you have to hav ea business credit file
you can get more information on this on a free blog that i read a lot now
it has tones of into
www.mybusinesscreditblog.com
Rip off
Brought a toshiba laptop defect computer from office depot, paid in full, computer performance is poor and had it fixed twice and it still not working and office depot won't give me a refund or exchange. They are a horrible company to deal with.can't get on internet from day one and now it still won't perform well going on internet, cuts off constandly, had to buy another computer from another company hp brand and it works fine. brought computer last year, toshiba company had it send to them twice to fix without success and refuse to do anything else.
The complaint has been investigated and resolved to the customer’s satisfaction.
Purchased an Ativa paper shredder from Office Depot on 5-3-08. The blades gave out in less than 60 days of light home use. Took the shredder back to OD and was told that I had it longer than two weeks and had to deal with the manufacturer. I called warranty claims only to find out that the shredder is OD's. Carlos, the claims agent, figures out he cannot fix it over the phone and says he will process a claim. I will receive a gift card in 8 to 10 weeks. At 13 weeks I call again only to be told the card has been processed and is waiting to be sent. I ask how long to send the card and was told up to 2 weeks. This is customer service to be emulated by every company wanting to go out of business. I could have been totally satisfied at the store level for a defective OD product. Instead I have been turned into a Staples customer. And I don't care for Staples. Imagine, 8-10 weeks to "make a gift card". Fifteen weeks to really get it sent out. This is absolutely a crying shame in customer service.
Same here with a Graphic Card bro. I know this is Necroposting and i know this is posted a year later. They won't give me a refund either. Exchange yes.
Galindo I miss you
I agree...too long. They should have just taken it back in the store for you. Ativa is def office depot brand, when I worked there we usually would take our own product back so the customer didnt have to deal with claims...ppl are just getting lazy(workers) I suppose. Im sorry this happened to you.
Fraud and scam
I purchased a Gateway laptop from Office Depot for a birthday present. Office depot offered $125.00 instant rebate and another $125.00 mail in rebate. I copied the receipt for myself and filled out the original receipt with my name and address, etc. and mailed it to the Office Depot specified on the receipt.
Well, in less than a week the laptop quit working, it wouldn't power on at all. I was under the assumption that I could return this non-working computer for an exchange, but that was not the case. First off, the store manager told me that because the receipt I had was a copy, (I sent in the original for a rebate) they couldn't help me (I can't believe it!) Second, there was not another laptop like the one I purchased so they couldn't exchange it. And they frankly told me to call Gateway, because they couldn't do anything to help me.
I can't believe that a company can stay in operation with these principles. Their customer service is the pitts! They only want your money and that's all. Please people, don't do business with this organization.
The complaint has been investigated and resolved to the customer’s satisfaction.
you should have sent the copy of the receipt not the original.
other then that they should have let you exchange the computer
unless it was special order.
sr citizen ederly abuse this is a serious group maybe they can help straight out office dopot
PLEASE lets get together and go after thes crooks office depot
office needs to go out of business kids run the place managers need to learn how to handle problems, , , , all the bosses are hidden buy phone #s that are made to hide them fyrthur buy asking third letter from the 25th day of november on his birthday, , , its all a way of hidding so they dont have to live up to their lies all of us need a class action law suit to put an end to office depot my name is robert tiller [protected] im going on local television next week local news chanel but i dont want to stop there lets get together and go after these crooks
Rude store manager
Office Depot has a sale on portable file size boxes at "Buy 2 and Get 1 Free". The sale begain on 1/11/09 and I went into the store at 5:20PM and they were literally out of stock. Talked to the Store Manager and he came back and offerred 2 different type of file boxes and offerred me a third box which was cheaper and less expensive. He said Office Depot doesn't have rainchecks. It was take it or leave it attitude. I questioned him about the fact that when a store offers a sale, it must have sufficient stock on hand or offer raincheck. It's the law protecting the consumer from bait & switch. In addition, I mentioned that unless the ad says limited to quantities at hand, the store must offer a substitute of equivalent value. The store manager immediately jumped me and said 'I should contact their legal and gave me some phone #.' I have never experienced such rude behavior (except Brookstone in Pleasanton Stoneridge Mall). I should have been offerred a more attractive deal or a raincheck!
Maybe the store manager should review his corporate values which includes "Customer Focus:
We fuel our customers' dreams by anticipating and listening to their needs and passionately delivering on our promises. Failure is not an option, as we promise to "wow" on recovery."
The complaint has been investigated and resolved to the customer’s satisfaction.
I work at Office Depot. Store Managers have no control over stock. Our stock is determined by our main offices in FL. Not sure exactly how stock is determined (more than likely by our sales), but different stores get different amounts of stock. Unfortunately The mian headquarters isn't too bright, so no, sufficient amount of product doesn't always happen ( I have experienced lack of stock and overstock...it's hit or miss). We are given instructions for substitutions, and you were in fact offered a substitution. Office Depot has a no rain check policy, again not a store managers decision. They are puppets like the rest of us. However, they should not have treated you so abruptly, that is inexcusable.
Purchase only partially fulfilled
I purchased a Canon printhead and sets of Canon inks. I received the printhead and the shipping copy had(has) a handwritten note that the inks would be shipped at a later date. The inks have never arrived.
I sent an email after 60 days following the printhead arrival. There has been no response. As of 2009-01-07 it has been 6 months.
The complaint has been investigated and resolved to the customer’s satisfaction.
Bad service
Ordered a color laser printer (Brother HL-4040CN) on closeout for 50% off plus free shipping on December 31st. Received it on January 5th, pretty quick considering the holiday and weekend. The order status was never updated on the website and I never received a tracking number, but I did receive the correct item in good condition so I can't complain too much.
The complaint has been investigated and resolved to the customer’s satisfaction.
Return of copies
I purchased copies and was not inform of the total. When purchasing the total was $702.52 for 1222 copies which the quality was not great with page numbers missing. I went back the next day to return the copies because I feel like I was overcharged and the quality is not great. Gino the asst. Mgr. stated to return within an hour because he doesn't have that much money in the register. An hour later he called me and stated the str. Mgr. Steven refuses to return the item. I ask to repeat to me the return policy and he gave me an attitude and said, "We are not refusing to return but Steven said he can not return it because it was a service." I told him if you are not refusing then why can I get my money back. He said I would have to talk to Steven in the morning. I have to go through all these numbers to contact corporate and their district manager because I do not feel like I should keep the product I am not satisfied with. If anyone knows numbers please provide them to me. This store is horrible and can not obey by their own rules.
The complaint has been investigated and resolved to the customer’s satisfaction.
He or she would have to signed a proof of the document.
Your complaint about the "return" isn't valid, because you didn't purchase a standard product from the store. You purchased a specialized, personalized service that you formally requested. You could go to the www.officemax.com and at the bottom of the page find the link for Customer Service. You could write your complaint there, and it will be elevated to District Manager for review. If there was a major discrepancy between what you provided the ImPress Associate to work with and your finished product, good chance the District Manage will authorized that part of the project be redone. But, if you basically received exactly the same quality as you received, then just decided that in the end you weren't happy with it, then that's just your problem and you need to suck it up.
With such a large project everything would have been written up, and you would have to review the agreement and sign it. Did you specify that Page Numbers should be listed, or did you just assume? What was the quality of the 'originals" that you provided, compared to your finished copies? If there were any problems with the 'originals' did you point that out ahead of time? Did you ask that anything be 'cleaned up' before final project completed? Did you request a 'proof' before completing the project? You were most likely asked by the associate. And with a project that big and that cost, the associate would have had you review the finished product when you came in to pick them up, and most likely have you sign a copy of your purchase order. If you didn't notice any problem until after the fact, why bust on the Officemax ImPress associate? And as mentioned, Officemax, Office Depot, etc., all use basically the same eqpt.
The problem is that you didn't recognize that there was a defect in your copies prior to leaving the store and im sure that you were informed of the total of the purchase before a)you dished out 800 dollars cash or b) pressed the little green button that says yes to accept. All im saying is that the machines that office depot, office max, and staples use are not defective it would be your original file. Also you could have requested a proof before making the remaining prints or even a quote. That would be your bad.
Office depot services
I bought a battery office clock at Office Depot and after two weeks, Office Depot reduced the price on the same clock that I bought.
I asked store Manager for price match, but he refused by telling me Office Depot will not do price match after two weeks !
I told him that office clock is not computer memory or hard drive and I asked for OD policies but he didn't do price match for me.
I like to buy stuffs at Office Depot but the thing that disappoint me most is OD manager's services and his attitudes.
I guess I buy my stuffs at Frys Elect. from now on then.
I experienced
The complaint has been investigated and resolved to the customer’s satisfaction.
Maybe you should review OD Price Match Policy and you would have read it is 7 days from purchase. It helps to read.
Return refund policy
I purchased an Ink Cartridge for my Printer and used my debit card for payment. But before I used the cartridge I purchased a new printer at another store. I took the ink cartridge back along with the receipt to Office Depot within 3 days of purchase. The clerk had no problem returning the item what they did have a problem with is giving me cash for the refund. The clerk and store manager said they could not give me cash is had to be credited back to my debit card and would be applied back to my account by midnight. First of all a debit card is considered a CASH transaction. I have never had a store refuse to give me back cash when a debit card was used. Second of all it is now 3 A.M. and my account has not been credited back the amount of the refund. When asked for the Corporate Contact the Clerk stood back with a disgusted look on his face while the Manager acted like I was a real Pain. I understand NO ONE gets anywhere with Corporate anyway so why bother contacting them. Probably the reason for the attitude from the employee and Manager. I will never Purchase another item at Office Depot. I returned another item at their competitors Office Max and had absolutely No Problem and even received a smile and Thank You from the employee.
The complaint has been investigated and resolved to the customer’s satisfaction.
me too I purchased one before and it was damaged but you wanna know what I did, I pour it all over my body...that was hot!
Customer service
On 11/21/2008, my mother bought me a really nice oversize photo printer for Christmas. The reason for wanting the printer, was my upcoming baby on the way. Well, a week before Christmas, we lost the baby at 4 1/2 months. On Christmas day, my mom gave me the printer and all the attachments and said she would understand if I wanted to return it, as my intentions were to take pictures of the baby. Mom gave me the receipt to return it ($444 total bought). When I walked into the store, the Counter guy, Eric, asked for my receipt. I gave it to him. He said, OH, this was bought on a Debit card and I don't have that much money to give you, sorry. I said, Well, we gotta do something, i can't just say okay, and leave, its over $400 were talking about. Eric then said with a smirk, "oh, your past the 14 day return policy, i can only give you a gift card". I said very nicely, There must be anther option for holiday purchases? Eric said again with a smirk and a laugh, "Nope, Gift Card only." I said, "Can i talk to the, , , , , " He stopped me and while laughing said, "I am the manager". I said i wanted to talk to the store manager, he said she wasn't it, and he didn't know when she would be. Seeing i was getting nowhere, I asked for the number to corporate. Eric said, "eight hundred office max." At this point, another associate noticed Eric getting rude and loud so he walked over. This associate was very nice, and was also Erik, but with a K. Erik said, "sir, that nubmer is actually 877, office max. As i was talking to the lady from corporate filing a complaint, Eric was saying, "boy, you just screwed yourself, I'm not helping you at all now, you might as well leave." The lady from corporate couldn't believe the way he was talking to me. He continued to say, "Man, your stupid." After i finished my complaint with corporate, Erik asked Eric to go in the back and talk to him. They went in the back for a couple mins, when a female employee walked in (I think she was the actual shift manager). When Erik noticed her walking in, he quickly asked for her to come to the back. After a few more minutes, all 3 exited and approached me. Erik said very nicely, "Sir, I'm very sorry for the way you were treated, and we certainly strive on our customer service, and we definately don't want complaints to go to corporate, so we would like to refund you the money back on your debit card. I said thank you very much. Eric quickly and loudly said, "You don't have to be such an As*hole", The female said, "Eric, that's enough!" Eric then said, "What? He is an as*hole" I said, "Sir, I've been nothing but calm, and never once cursed at your or anybody." Eric said, "I dont' care your and as*hole and I'll say it again, your an as*hole!" Eric was pretty much screaming this, which had caught the attention of all the other customers in the store. The female stopped, and said, "You need to go in the back now! and shut the door!" Eric refused. The female demanded him to do it again. He finally went in the back. The female continued to tell me how sorry she was and that she was sending him home. Erik and her both were very apologetic. After the transaction was complete, I called corporate back, and gave another complaint about the employee Eric calling me an as*hole 4 times. They logged my complaint, which said would go to the district manager. Not sure if it will go anywhere, but who knows. And just so they know, as soon as I got to work (a fortune 500 company), I emailed my entire experience to my entire division (400 people). I received over 150 emails back from my co-workers, stating thank you for the warning and they were going to refuse to shop at Office Max due to this as well as their return policy that they didn't know about. It wasn't slander, just purely what happened. Most said they forwarded it to their friends and family. I will never shop their again and will continue to send that email to people and post my story to any web site I can find that applies, until Office Max Corporate can make this right to me.
The complaint has been investigated and resolved to the customer’s satisfaction.
I bought a $500 Sauder brand desk about 6 months ago at OfficeMax. The store clerk was trying to convince to buy the warranty at the time of purchase. She said it worth it when you move around if it is scratched they will fix it for you. My problem was when I called the warranty people, they asked me to send a picture of the problem to them. The image is included in this complaint below then they said it doesn't cover. I didn't have any damage by physical at all but where I put my arms on the desk when I use the desk to write; my arms touch the edge of the desktop and the finish wore off. What a cheap quality they have! The warranty don't even come out to look at it but they determined I caused the damage so it doesn't cover. Not only that they didn't even have a courtesy to call you back or email you whatsoever for many weeks until I called to check on the status.
I just want to warn people out there ---do not buy any of their products and if you do DO NOT buy any warranty. Don't waste your money and deal with a bunch of idiots.
Just because you are a cop you expect special treatment. Well you are nothing special so get over it. Sorry to hear about your baby but you are not the only person in the world that has lost a child so forget the pity party.
I agree that Eric treated you horribly and you have every right to be angry, but the store manager and the other Erik were nice and returned your purchase. They, according to your account, treated you politely and professionally as you should be. Did you bother to tell your coworkers that? Don't let one bad apple ruin your experience. And for future reference most OfficeMax's will not be rude about a holiday return and an effective way to ensure lack of problems is getting a gift receipt which will allow you to return the item at any time.
The problem with this is this customer well never be happy or satisfied. Coming from someone who has actually worked retail. This story is highly over exaggerated and only shows what the customer saw. But dont you notice how this person doesnt mention themselves i am sure Eric was so rude as he was meant to sound. Customers in retail are about me, me, me and dont care about anything else. and the exchange/ return policy is implace for a reason. And customer's who think they are above policy are ###s. This person is someone that cant be pleased.
Sorry to hear about your experiences with Office Max (OM), Matt.
Well, at least no one has sworn at me , but OM will NOT get my business again. Further, I'll tell everyone to AVOID OM if they want a good exchange/return policy, good customer service, and to be treated as a valued customer.
Why I will NOT shop with OM again:
1. The exchange/return policy is as follows according to a telephone customer representative. If you open the merchandise and the merchandise is broken/faulty, you are allowed ONLY an exchange. If you try to return the merchandise AFTER 14 days, you MUST deal with the product manufacture. This policy is lame and with this horrible economy you would think that returns/exchanges would be more open ended.
2. The usual phone complaint of, "on hold forever, " truly applies to OM.
3. The customer service representatives, except for a lady named Laurie, appear DISinterested in satisfying the customer. "Sorry, this is our policy. . . I don't have the authority to . . ., " are not good enough responses. Lame again.
Why are all the complaints the same...Customer is calm and nice, store is nasty and mean...Thats because if a customer does not get thier way they accuse store and staff of being rude... This "story" sounds really over dramatic and exaggerated.
Worst customer service
Ordered gift online for husband. I entered a "Bill to" address and a "ship to" address. Office Depot shipped the package to the bill to address via UPS. I contacted UPS and they verified that ONLY Office Depot has authority to change address once package is in transit. Office Depot REFUSES to do so. I've been on the phone, politely, for three days. I've even been hung up on by one of their support associates. They don't give names or ID #'s and they have miserable attitudes.
The following is from their corporate website:
"Customer Focus:
We fuel our customers' dreams by anticipating and listening to their needs and passionately delivering on our promises. Failure is not an option, as we promise to "wow" on recovery."
The complaint has been investigated and resolved to the customer’s satisfaction.
HORRIBLE CUSTOMER SERVICE
I came in the thousand oaks Office Depot and one of there workers had a bad attitude when i was looking to possible purchase and did not even offer to help me while i was standing around right next to him he was a white male i didn't cached his name but gave me a bad look and i felt his negative vibe i told his manager but i doubt they do anything to this people i would never go back to purchase any electronics with that bad attitude and horrible costumer service they offer dont go shop at this office depot
25 East Hillcrest DR
Thousand Oaks, CA 91360
Reps are nice on phone but Office Depot lies about taking you off the mailing lists. I always checked receive no catalogs and for one year, every two weeks. I called 10 times and wrote 5 times, but no matter. THEY DON'T CARE ABOUT CUSTOMERS and WORST RESPECT FOR CUSTOMER WISHES
WOW, it only makes sense to review an order before placing it with an online company. Any company is not going to change an address mid-stream in shipping process. Would you want to be the driver that has to change course, taking the chance to get killed by a fraudulent order?
Cheat sheet on black friday
On Black Friday, which was the official start of holiday shopping, The Office Depot Branch manager opened the door and went straight to a couple of people who just came to store and gave them the "ticket" which allowed them to purchase the HP G50-112NR laptop on sale. "What?" the customers in the front of the line were ashtonished by the store manager who ingored them and the line.
This is the store in Barrington/Pico, Los Angeles of California. Be cautious to choose a store to shop, not only go with the sale but also the store's reputation.
"Was that branch manager deliberately passed out the tickets to his friends so that they can purchase the laptops?"
The complaint has been investigated and resolved to the customer’s satisfaction.
Performance protection plan
On October 11, 2008 a Gateway laptop which I had purchased from Office Depot with a Performance Protection Agreement was sent for repair. The unit is a Tablet Pc and the single pivoting hinge broke. We were not aware that the hinge had failed until the stress caused the housing around the hinge to crack. This released the screen from the laptop.
The following is an honest and detailed account of the process I went through to get the item repaired. It took 45 days, 25 phone calls, and conversations with dozens of Office Depot reps—many of whom were rude and/or unqualified to, in any way, help with my problem. I spoke to five different supervisors, four of which did not follow up with me as they had promised. The reason for refusing the repair was first stated to be because the damage was due to accidental damage (which it was not), then because the damage was cosmetic (which it was not), then because it was covered under the contract terms (which it was), and finally we went back to the accidental coverage defense. At this point I called them out on their tactics and they submitted to repair the item.
I have another laptop which I bought from Circuit City with their City Assure Plan. When this item has needed repair, it has been fixed without dispute. The repair company that services both Office Depot and Circuit City is Nexicore with repair centers in Texas and California. This tells me that the problem arises out of Office Depot’s policies for honoring their contracts with customers.
Clearly this company does not need to be selling warrantees. There are other places to buy electronics and better places to buy an extended warrantee. If you must buy a product from Office Depot, do not by the Performance Protection Plan. Stories like mine are not uncommon.
Thanks
Major
--Beginning of Log--
Monday, October 20
• Called [protected], told to call Nexicore to find out why service was denied.
• Called Nexicore, told that they had sent word to OD that screen was cracked, assumption made that laptop was dropped. I explained that they must be mistake. The screen was not cracked. Rep placed me on hold and reviewed photos. She determined that the screen was not cracked but then stated that she actually meant to say that the hinge was cracked, I was told to call [protected] to find out exactly why service was denied on loose hinge.
• Called [protected] – I explained that Nexicore was incorrect in their diagnosis and that I wanted to speak to someone about reissuing the service call. I was transferred to Monty Wilson. His mailbox was full. I pressed *0 to go to the operator. I explained to her that I needed to speak to Monty Wilson but that he was not at his desk and his mailbox was full. She transferred me to Monty’s full voice mailbox again. I pressed *0 and repeated myself to the operator. She placed me on hold for 7 minutes. I finally hung up.
• Called [protected] – Asked to be transferred to Monty but that his voice mailbox was full can someone place check take down a message or find him. I was place on hold by the rep. When the rep returned he told me that he had found Monty and he would transfer me. I got Monty’s voice mailbox again. I pressed *0 and spoke to the operator again. She told me she had done everything should could for me and that I would simply have to call back.
• Called by Monty – While I was trying to call back in, Monty called me. I explained the situation to Monty and told him that the hinge was bad, the hinge cover was cracked due to the pressure of the bad hinge, and that the screen was fine. I explained to Monty that this was a tablet PC and that the laptop had one single hinge and that the crack on the hinge cover occurred from the bad hinge. Monty said he would turn it over to his supervisor and call back this evening or tomorrow
Tuesday, October 21
• No call from Monty
Wednesday, October 22
• No call from Monty
Thursday, October 23
• No call from Monty
• Called [protected] – Yolanda checked to see if Monty was still in, he was not, Yolanda stated that she would send him an email and he would call me tomorrow.
• Called [protected] – Obtained Monty’s email to send him photos of the Laptop.
• Looked up number to OD national customer relations. [protected]. ([protected]@waca.com)
• Called the original store (#00037) @ [protected] to inquire about what action I can take to get the matter resolved. Bill said to email information to him at [protected]@officedepot.com and he will forward to cooperate. (I determined to wait on sending the photos until I had exhausted all efforts through normal channels at WACA)
Friday, October 24
• Received voice mail from Sheldon who state that the screen is covered but it is not damaged. And the hinge cover is not covered by the contract (which was never in dispute). Call back information is [protected] Ex 24127
• Called Monty who apologized but stated that there was nothing more he could do for me.
• Called Corporate Office [protected]. I spoke to Bethany and asked to speak to a supervisor but was asked to relay my need to her. I explained the issue to her and she attempted to refer me back to the WACA. I explained again that this was pointless because they have refused to help. Jimmy refused to talk with me but sent word that he would not be able to help me. Bethany told me to call [protected] again. I explained once more that this was pointless because they have refused to help. She placed me on hold to find ask Jimmy were he should send me then (without getting back on the phone to let me know what she was doing) transferred me to WACA anyways. Spoke with Bryant who documented what just happened and tried to located Monty. At my request, he arranged for a new shipping label and service order—in hopes that they previously simply misdiagnosed the problem and this time will diagnose it right.
• Called to speak with Sheldon. Rep O’Neal tried to locate him but he was at lunch and I was directed to call back after 7:40 p.m. EST.
Monday, October 29
• No contact with Sheldon
Tuesday, October 28
• Called to speak with Sheldon. Rep told me that there was no way to transfer me to a supervisor. I told her that I was sure she could transfer me. She placed me on hold and said that she would be unable to transfer me to a supervisor. I told her that I knew this was incorrect because I had been transferred numerous times to a supervisor. Rep placed me on hold and obtained Stephanie. After much delay it was determined that Sheldon was not available but rep transferred me to Stephanie. I explained the situation to her and she assured me that the problem would be fixed. She would add a note to the service order created by Bryant on October 24 instructing item to be fixed.
Thursday, October 30
• Box was shipped to Nexicore
Thursday, November 6
• Received phone call from WACA advising me that my laptop was sent back unrepaired because the hinge was not covered. I attempted to argue the point but found myself being talked over and schooled on the “Terms and Conditions” of the contract. Rep said that hinges are excluded from repair.
Wednesday, November 5-Wednesday, November, 12
• I was personally unavailable to dispute because of a business trip
Friday, November 14
• I reviewed “Terms and Conditions” of the contract.
What is not covered: (Heading)
Computers, Electronics, and Miscellaneous Products (Subheading)
Cosmetic defects, damage, or failures of non-operational components that do not inhibit the proper operation and performance of the covered items, such as but not limited to: cabinetry and cabinet frames, decorative finishing, door liners, glass, projection television exterior screens, handles, knobs, masks, racks, rollers, shelves, cracked cases and broken hinges;
it is abundantly obvious that every item in this list refers to cabinetry and cosmetic accessories—i.e. handles, knobs, masks, etc. Further, a hinge on a Tablet PC or any laptop for that matter is an operational component
• Spoke with Andria. I explained that the Terms and Conditions did exclude hinges but that appeared to be on cabinetry. Further I read the Terms and Conditions to her: I explained that this is obviously referring to cabinetry and accessories for electronics stands. Further that the monitor staying open was not a non-operational comp Andria placed me on hold for upwards of five minutes, got back on the line and told me that the unit was denied service because the damage was accidental (referring to the cracked hinge casing). I explained to her that this was not the reason it was denied service most recently. She insisted that it was. I told her that I received a phone call on November 6 from WACA stating that it was declined because hinges are not covered. She ignored my statement restating the supposed accidental nature of the damage. I asked to speak to a supervisor and after several passionate requests she placed me on hold and went obtain a supervisor. She returned stating that she could not located one but that she would have someone call me soon.
• Called the original store (#00037) @ [protected]. Asked for Bill and told that he was with a customer. Rep suggested that I should call back in a few minutes.
• Called the original store (#00037) @ [protected] after about 5 minutes. Asked for Bill and was told that he had gone home. I asked for another supervisor and was transferred to Joanna. I explained the situation to her, that I had already talked to Bill, and that I would be emailing him the information we had discussed on October 23.
• Received call back from Bill Nation. I explained all pertinent details up to this point and how that now OD is saying they will not fix my laptop because of the supposed exclusion in the contract (no longer because of supposed accidental damage). I read the section of the “Terms and Conditions” that was referenced to me on November 6. He placed me on hold. When he returned we resumed talk about weather or not the damage to the laptop was accident (was the unit dropped). He returned and asked me if the unit had any external damage. I explained to him that it had none and that I would be happy to email photos of the unit. He said he would review the images, contact Nexicore, and return my phone call around 2:00 tomorrow.
• Photos and description to this point emailed to [protected]@newcorp.com
Saturday, November 15
• No call from Bill (Nation)
• Spoke with Bryant again (9:20 p.m.). He told me that had gone home for the evening. He sent Bill and email with the contract number and instructions to return my phone call. I asked when I might expect to hear back from Bill. Bryant told me that there was no way for him to know.
Sunday, November 16
• No call from Bill. I called and spoke with Richard who told me that Bill was not in. I asked to speak to a manager. He placed me on hold and came back stating that no manager was available. He stated that he would send Bill another email to call me.
Monday, November 17
• No call from Bill
Tuesday, November 18
• No call from Bill. I called WACA and spoke with Clement who told me that he did not know a Bill Nation that he must work in another area. I asked for Bill to be located (referring to the notes to help located him). He told me that this was not possible. I asked to speak to a supervisor. He said he would check the notes and then told me that Bill had placed a note in the system on Monday, November 17 at 7:00am stating that the unit would not be fixed because of accidental damage. I explained to the rep that this is not the reason Nexicore sent it back last time and that I have gotten multiple excuses as to why the unit would not be repaired under agreement. I asked to speak with a supervisor. He told me that he could not transfer me. I told him that I know this was not the case because I had been transferred to a supervisor numerous times. He placed me on hold. I waited for several minutes and disconnected call.
• I called the original store (#00037) @ [protected]. Spoke to Bill who instructed me to email my notes and photos and he would forward on to the “Escalation Department”.
• I called WACA and spoke to Brandy. I asked her to speak to a supervisor. She insisted that she would be able to help me. I assured her that she would not because I have spoken to many reps. She placed me on hold-checking back periodically to let me know we were still waiting on a supervisor. The supervisor Cheryl came to the phone and I explained the situation to her (the multiple diagnosis and Bill’s neglect to call me back like he said he would, and exactly what I wanted fixed-just the hinge). She arranged another service order, placing notes that the unit should be repaired under warrantee because it is not accidental damage and it is covered under the “Terms and Conditions” but even if it is not I wanted to have it fixed and I would cover the cost. I told her that was fine but in such a case Nexicore needed to call first to notify me of the cost. She placed a note to this effect and then read to me exactly what she he wrote. I explained to her that I would be supremely disappointed if I wound up having to pay to have this item fixed.
• Photos and description to this point emailed to [protected]@officedepot.com
Monday, December 1
• Box shipped to Nexicore
Friday, December 5
• DHL attempt to make delivery of an item today—apparently the laptop
• Called to check status of repair. I spoke to Dominic and asked him is he could confirm weather or not the repair had been completed. He told me that he could not and that he would have to “escalate me to a supervisor.” He placed me on hold and then transferred me back to the automated system. I followed the automated system and spoke to Bruce. He verified that the notes on the account stated that the unit was repaired. Finally!
The complaint has been investigated and resolved to the customer’s satisfaction.
I have a very similar story that occured this summer. I had a printer, purchased in January 2009, that stopped working so I called in in June for repair and was told that they would replace the printer. After a week of no info, I called and was told a replacement was coming they had 2 weeks. 2 weeks went by I called and was told it was enroute. 18 days went by and I called and was told it was too expensive to ship and repair company would be contacting me. After a week I called OD ppp and was told to call the repair company direct. I did. Explained the problem they told me it was the fuser that they would be out within 3 business days. 4 days later I called them and they said that OD denied the repair. Now it is August, I called OD who said they would send me a gift card for purchase price. I received the gift card in 6 weeks and found out through blogs I can request a check instead which I did. It is now October 5th and I am still waiting and calling each week to track the progress. My advice DO NOT DO BUSINESS WITH OFFICE DEPOT!
Fraud and cheating
I arrived at the Office Depot store on Friday November 28 at 5:40am. There were about 150 people in line, and the store was scheduled to open at 6am as per their newspaper advertisement. At 5:55am, I saw several store employees walking down the line of shoppers and they informed us that they were sold-out of various items, including the $349 HP laptop, the...
Read full review of Office Depot and 3 commentsThose people are scam
Those people are thefts. They said in the new tech service they offer that they remove unwanted software like trial software, but after a friend bought the tech service (Something that I don't recomend) he realise that no trial was removed, also the virus protection was the worst mcafee software ever. Also they charge the guy with $99.99 plus tax, also the...
Read full review of Office Depot and 2 commentsAbout Office Depot
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Office Depot phone numbers+1 (800) 463-3768+1 (800) 463-3768Click up if you have successfully reached Office Depot by calling +1 (800) 463-3768 phone number 0 0 users reported that they have successfully reached Office Depot by calling +1 (800) 463-3768 phone number Click down if you have unsuccessfully reached Office Depot by calling +1 (800) 463-3768 phone number 0 0 users reported that they have UNsuccessfully reached Office Depot by calling +1 (800) 463-3768 phone numberCustomer Service
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Office Depot emailscustomer.relations@officedepot.com100%Confidence score: 100%Supportdale.wells@officedepot.com100%Confidence score: 100%Support
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Office Depot address6600 N Military Trl, Boca Raton, Virginia, 33496-2434, United States
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Office Depot contacts
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