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Nuera Telecom


False rates

Complaint Rating:  67 % with 6 votes
67% 6
Contact information:
Nuera Telecom
Fort McMurray, Alberta
I received a call from an indian with an opening line "We are offering 4 cents a min to Lebanon". Now the cheapest I have heard of is 8 cents. So what I did was recorded the entire conversation. This call was followed by about 4 others from the same company and all were recorded. I finally figured that I had enough recorded evidence that if they tried to scam me I can fight back. I was also told that if I referred 3 people, which I did, I would get one number to call in Lebanon unlimited for 6 months as a thank you. Long story short, my wife started calling her mother everyday for a couple hours. 7 days later we were redirected to customer service because we exceeded our $100 limit. The company denied having these promotions and told me that I was responsible for the calls made. Since I had the recordings handy I played them to customer service who in return told me that I should know better and that no company offers these good rates and that I would get a bill for the full amount!!! Just waiting for the bill to come to mail them back a shove it up your a** letter. I did call my credit card company and got another card sent in the mail so they can't charge anything to it. If you need a copy of the recordings to fight these crooks, email me at boeing_cptn@hotmail.com
Complaint comments Comments (1)    Updated: Complaint country Canada Complaint category International Calling Cards


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A  18th of Jul, 2012 by    0 Votes
they are crooks and they all should be punished by the government . I was also given wrong information to call India and now the bill is showing different figure. all the customer service is fake and unprofessional. I want my refund back and they hung phone on me. can you believe that.? Nuera is a fraud company...

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Customer Care Service
1680 meridian Ave Suite 402
Miami Beach
United States - 33139
+1 877 686 7484
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