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NTB / National Tire & Battery / service

1 Concord pike, United States

I was here yesterday to get an oil change & tires I was here for 31/2 hrs I don't know what they be doing in the back after an 1:45 mins pass I checked in to see how much longer which ended up being another 11/2 because they didn't do the alignment then once that was finally done they said they had to order my wiper which took longer then said which I didn't understand why didn't you know that wiper wasn't here when you checked the vehicle 🚗 knowing what all was needed to be done as I road the tire indicator came on of course I couldn't get anyone on the phone until today I was told to Bring It in to be looked at I waited 20 mins at the front desk b4 someone came out explaining why I was here it then took 30 mins for someone to come out to look at it and thus far I'm still waiting. This place needs better customer service, confidentiality, privacy, more staff

Feb 6, 2019

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