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Nokia 6270 / careless and unprofessional work

1 India

I have given my Nokia 6270 which is in warranty till Jan 2007 to Nokia Care Centre Sec-2 Noida on 13th November to repair its internal right side speakers and some keypad problem with a commitment that set will be repaired on Friday (17th November). I was checking regularly the status of my handset through there SMS facility. Finally on Wednesday (22nd November) I have received the SMS that your handset has been repaired kindly collect it from Nokia centre. I rushed to Nokia Care to collect my handset and they have given my handset back saying it’s repaired but when I checked, keypad works fine but speakers still not working. It seems that either they didn’t touch them or either they forgot that what part they have to repair because of their careless behavior or what…. I told them boss its not fixed. The person said, We don’t know anything...come tomorrow......
What they think.. for a small repair… I have to go again with whole process.....should I again wait for a long queue and get the new Jobsheet and more 1 week to wait... and what’s the guarantee that it will be repaired this time....

Its really frustrated.......I am working for HCL. If they can show this kind of careless and unprofessional behavior with an HCL employee, I don’t know what will be condition of other non HCL Customers...

I am damn sure either they will not repair my handset until its in warranty or either they will say that we found the Water leakage in your handset.

You don’t believe…….. But I found lots of scratches on my handset and even the upper cover has been broken down……

I really need justice……………I want someone from Nokia or HCL… will contact me to know my problem……..and concern…..I want my set repaired…
HELP ME!!!!!

Jobsheet number :- JSS [protected]

HCL Employee….

Nitin Sharma
Email ID: and
Contact number:

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