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Netspend / fraudulent charge and transfer

Austin, TX, United States
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Same happened to me on 1/07/2016.Net spend approved a p2p phone transfer to someone I don't know and have never had a link to their account. This apparently took place over the phone after this person had reported that my car was broken into and my wallet was stolen which never happened. She then transferred 630.00 out of my account into hers just like that. Her name is shanquetia lanquest (Doubt that's her real name) this all happened after there was a fraudulent charge to macy's.com on 12/28/2015. On both occasions I contacted netspend within 15 minutes and they said there was nothing they could do to stop it. It seems all of their security measures go against the actual customer of the account and nothing against these people who pray on the lack of security to steal our hard earned money. I have had no resolution on this matter as of today and they seem to be in no hurry to rectify this theft.

Br
Jan 15, 2016

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