Quite honestly, you are lucky that the collateral was not repossessed. You are also very lucky that you did not end up at the receiving end of some potentially ruinous legal action. You don't deserve the title, because you do not own the title to the car, truck, snowmobile, or whatever it is that you bought. You do not own it, and you never have.
You agreed to borrow money to make a purchase that you could not afford on your own. NFCU provided you with the funds you needed to finance that purchase. You were provided with a promissory note outlining NFCU's responsibilities to you, and yours to return NFCU's funds. Obviously, they lived up to their end of the bargain, and since it was "written off, " you apparently did not live up to yours. The funds that you never paid back haven't just cut into a profit margin in some corporate entity. Credit Unions are not-for-profit institutions that do not have shareholders. They have members--and that includes everyone that has an account there. Minus the operating costs, all "profits" go back into the membership--improving rates and services. Legally speaking, they must for NFCU to retain its status as a credit union.
It is because of people like you, that folks that actually pay their bills may experience a possible increase in their loan own rates, a decrease in dividends paid on accounts, or additional fee that has to be instituted to recover lost funds. You don't deserve that title. And frankly, you don't deserve good customer service, because you would actually have to be a customer to get "good customer service."
You don't pay your bills, and feel no guilt for not doing so and that means you really aren't much but a thief that just got away with stealing a car. I hope you never get that title.