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National Floors Direct / carpet installation

1 United States

Horrible customer service. One contact number which is basically a pool of people trying to juggle service needs (inefficiently). No accountability from anyone, including the salesperson. BE CAREFUL...I do not trust their ability to provide the service they claim. They do not appear to have ANY control over the installation service. Failed on first and second day to arrive and install as advised after having been given 8 days to arrange my installation date. Excuse after excuse while my home is ripped apart and personal time taken at work to accommodate installers who never show.

Br
Aug 22, 2018

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