National American University [NAU]
Reviews and Complaints

I am white and was released for no reason. It's not your skin color. It's the company's way of doing business.

Has anyone gotten anywhere with any of this? This is the newest thing I've seen. www.usnews.com/news/best-states/south-dakota/articles/2018-02-02/lawsuit-national-american-university-defrauded-government

I WENT TO NAU FOR ONE SEMESTER AND I OPTED OUT BEFORE THE SECOND SEMESTER BUT STILL THEY TOOK OUT LOANS IN MY NAME THAT SHOULD NOT HAVE BEEN TAKEN OUT AND NOW THATS ON MY CREDIT REPORT PLEASE HELP

About a year ago I had enrolled in NAU's online campus and attended for about two weeks. I had to drop out because they had started me unprepared and without the proper materials. I informed my student adviser via voice mail that I would be dropping out and he never returned my call. Just last week I received a call from a collection agency informing me that I owed the school in it's entirety for the entire term. I know this isn't correct but I am stumped as what to do, I was using my Federal Pell Grant as well as government loans to fund my education which I am not sure were even dispersed to the school so now I may have double the expense to pay. What can I do?

I'm more than willing to partake in a class action suit against NAU. I attended school there in 2002 less than a semester and dropped out because I didn't have money to pay for my classes. I just found out that I was granted a pell grant for $625 and a Stafford Loan when totaled together was over $2900.00 for my classes. I enrolled at a school last semester and that's when I found out NAU has a hold on my transcript because they're saying I owe NAU $688.00 for a class I attended for a quarter and with interest it's over a $1000.00. I never knew I had qualified for any money. I was told in 2002 by their financial aid rep that NAU was not set up to receive pell grants and that I would have to apply for a loan so I did. In the mean time classes started and I still hadn't heard anything about the status of my loan. I went to the financial aid dept and was told that my loan did not go through. I dropped out based on the information I was given and now they tell me I did receive money and they had to send my money back because I dropped out. I SMELL A LOAD OF CRAP BIGTIME. My email is SYMcK7@aol.com. I'm basically stuck from attending the school I was trying to get into because of the withholding of my transcript from NAU. NAU won't release my transcript until I pay them $688.00. I was told by the people in SD office they'll waive the interest because my story SOUNDS CRAZY but they believe me, (I wonder why they would). I think it's because they're actually very familiar with complaints. If anyone out there knows of a suit being filed please email me and let me know. I want to add my name to the pot for sure.

IF ANYONE IS STILL WANTING TO DO A CLASS ACTION SUIT AGAINST NATIONAL AMERICAN UNIVERSITY COUNT ME IN! I HAVE SOOO MUCH TO TELL.. EMAIL ME @ cortney.luff@yahoo.com. THE SOONER THE BETTER! I WILL BE WILLING TO HELP IN ANY WAY.. I AM LOOKING FOR A LAWYER RIGHT NOW TO HELP BRING THIS SCHOOL DOWN! I HAVE NEVER BEEN SO ANGRY! THE ONLY GOOD COMMENTS I AM SURE ARE MADE BY NAU STAFF.. PLEASE SEND THAT EMAIL! WE CAN FIX THIS!

quit whining, no one forced you to stay with NAU and further more financial aid is for education purposes, not for supporting you personal finances.. even FAFSA will clarify that for you. And yes its correct --the less hours you take, less financial aid you receive.. clarify that with FAFSA.

No, because you are plainly friendless, and disrespectful. No class.

If you read what I wrote, you'd see, once again, my wifes-not mine- had an experience different to yours. And her complaint was the exactly like several others in different forums. They have all been mislead and deceived by NAU's financial department...so her complaint is valid. I am helping her with this for she has 2 jobs (and WAS going to school) and needed the help.
And your explanation was that of a child...how did you even graduate I wonder?
Just because dog food is on sale, you do not buy it if you do not have a dog. ...and "I" never said "I" wanted to [censored], I said I have received many e-mails, and in 2 of them, the "writer's" wanted to because they feel whatever it is they feel...I dont know their lives, maybe a touch of mental illness too, either way, they are people and deserve to receive what they paid for.
You are actually quite a mean person, i'm sure without friends, so I understand why I saw you had almost 150 on line forum messages such as these, possibly too much time on your hands.
Well, feel free to really "give it to me" for I wont even bother answering your messages again.
I truly believe you are mentally ill and need help, fast.
I will be bouncing messages from this board sent to my e-mail immediately after sending this e-mail, for I really don't want to hear from you again, unless it is to say thank you, after your "team" of psychiatrist's solved your anger issues and you act like a civilized person. I hope you work in some capacity for NAU, because otherwise all you have said is just out of pure evil hate...
...wishing people were disabled permanently and possibly "dead", if I read your other comments correctly.
READERS: Click her name, see what she has written to some others, unless she has already deleted them some how.

FUNNY, YOU DONT KNOW MY FINANCIAL SITUATION, SO WHY COMMENT.
ALSO, I WANT TO WORK, THEY WONT LET ME, SO ONCE AGAIN, WHY COMMENT?
LET ME TAKE A GUESS WHY SOMEONE WHO HAS NO MAJOR COMPLAINTS AGAINST A SCHOOL WOULD SEARCH ON LINE FOR A COMPLAINT BOARD? HMMMMMMM...THINK PEOPLE ARE STUPID DO YOU?
I HAVE HAD ALMOST 4 FIGURES IN E-MAILS COMPLAINING ABOUT YOUR SCHOOL, MANY, ACTUALLY THE MAJORITY ALL WITH THE SAME COMPLAINT OF THE ACTUAL SAME DECEIPTFUL ACT COMMITTED BY NAU WHICH I HAVE THE STATUTE, IT'S ILLEGAL, LAWS BROKEN ACTUALLY ON THE STATE AND POSSIBLY FEDERAL LEVEL.
BUT REALLY, ...WHY VISIT THIS SITE? WERE YOU JUST GOOGLING NAU, AND THEN SAW THIS COKPLAINT AREA AND DECIDED TO STICK UP FOR THEM? ISNT IT FUNNY, IF YOU DO THIS LIKE 90% OF THE GOOGLE PAGE BOARD IS NOTHING "BUT" COMPLAINTS ABOUT THEM.
YOU ALSO MIGHT BE A POSSIBLE JERK FOR MAKING THOSE INSULTING ACCUSATIONS TOWARDS ME.
I SOMETIMES FEEL LIKE PAYING OTHERS TO LET ME WORK, BUT NOW I AM NOT ALLOWED, BUTTHE COMPLAINT WAS REGARDING MY WIFE.
WE HAVE NO FINANCIAL PROBLEMS, JUST DONT LIKE BEING SCREWED OUTTA 13, 000+ DOLLARS W/ NOTHING TO SHOW FOR IT.
BUT TELL YOU WHAT, OUT OF THE ALMOST 1, 000 E-MAILS I RECEIVED, INCLUDING THE TWO I HAD TO IMMEDIATELY REPLY TO FOR THEY WERE SUICIDAL OVER THE SITUATIONS NAU'S DECEITFUL BUSINESS PRACTICES CAUSED THEM, MOST WERE ALL THE SAME COMPLAINT, SAME DEPT, SAME CREWING, SAME LOSS, SAME RESULTS...COINCIDENCE?
BUT WHAT REEEEALLY STILL BOTHERS ME, WHY DID U VISIT THIS SPOT IF ALL WAS FINE? ARE U LIKE CHRISTIE TOWNE OR IS A SCHOOLS VP AND ALSO A STUDENT, OR A FRIEND OF ONE OF THESE PEOPLE? IT DOESN'T MAKE SENSE! YOU ARE PATHETIC IN YOUR ACCUSATIONS WHICH NOT ONLY WERE FALSE, BUT AN ENTIRE NEW STORY IT'S LIKE YOU ARE CREATING.
IF I AM LYING I AM IN DEFAMATION. NAU, TAKE ME TO COURT! BET THEY WOOOOOOOOONT! LAST PLACE THEY WANT TO BE WITH THOUSANDS OF PEOPLE THROUGH OUT THE YEARS, INCLUDING PROFESSORS, BACKING ME UP...OH, AND THE COUNTER SUIT? WHEEEEEEW.
SO SHUT ME UP, SUE ME! DONT U THINK THEY WOULD AT LEAST THREATEN A LAWSUIT IF I DIDNT REMOVE THESE STATEMENTS? IF THEY ARE LIES I AM LIABLE...
SO STOP WASTING TIME INSULTING DISABLED PEOPLE WHO CANT WORK BY SAYING THEY COULD AGAINST THEYRE DOCTORS ORDERS, I CANT BELEIVE I AM SAYING THIS, BUT I AM GLAD YOU ARE DISABLED, A JERK LIKE U PROBABLY DESERVES A BAD LIFE.
PS: RESPONSIBILITIES? I PAID CHILD SUPPORT FOR 15 YEARS AND NEVER MISSED A MONTH, I AM DISABLED AND I STILL PAY IT FOR MY OTHER SON, I PAY ALL MY BILLS...EXCEPT NAU, THAT WILL EVENTUALLY BE UP TO A JURY.
BET YOU GOT ABOUT ONE FRIEND, AND WHEN U MEET IN HELL, TELL HER I SAY HI!

AS YOU KNOW FROM DIFFERENT FORUMS WE ARE PLANNING A RALLY, ON THE STATE CAPITAL STAIRS, AND FOR THE NEXT SEVERAL YEARS I AM PLANNING TO HIT PRACTICALY EVERY DTUDENT THEY HAVE W/ PROTESTERS, FLIERS, COPIES OF E-MAILS INCLUDING "SUICIDE" AS AN OPTION FOR STUDENTS THAT HAVE BEEN LIED AND DECEIVED BY THE REPRESENTITIVES OF THEIR INSTITUTIONS. DID U KNOW (I BELIEVE) THEY BROKE FEDERAL AND STATE LAWS BY REPEATING DECEIPTFUL BUSINESS PRACTICES AFTER BEING CONFRONTED BY THE MANY STUDENTS WHO HAVE BEEN VICITIMIZED, AND IMAGINE HOW MANY WERE QUIET ABOUT IT, TILL NOW...JOIN US, OVER 150 E-MAILS I HAVE RECEIVED IN THE PAST MONTH ALONE.
WE CAN ACTUALLY (DONT LAUGH, THIS IS TRUE), BRING THIS SCHOOL DOWN! AND I PLAN ON IT.

I AM DISABLED AND WAS BUSY WITH THERAPY, DOC'S..ETC..SO A STATE CAPITAL RALLY WAS CANCELED JUST B 4 THE FINAL FAX WAS SENT IN TO RESERVE THE DATE, ..BUT A NEW ONE IS COMING ALONG WITH LEGAL ACTIONS, AND THE POSSIBILITY OF RETRIBUTUIN TO THE VICTIMS OF THEIR DECEIPTFUL ACTIONS, EITHER THRU A CLASS ACTION LAWSUIT WHICH I HAD TO RESCHEDULE MY 1ST MEETING, OR INDIVIDUAL LAWSUITS, FOR JUST 1 SUCCESSFUL LAWSUIT CAN SET PRECEDENT FOR OTHERS. THERE'S EVEN FACULTY THAT MIGHT COMMENSE WITH THIS.
I WAS ALREADY CONTACTED BY THE CITY PAGES AND A MAN FROM THE "AP"..ALL WHO HAVE HEARD THESE STORIES OF NAU BEFORE!
PLEASE E-MAIL ME YOUR HORROR STORIES:
Michael.Kleid@MAC.com

Financial Aid not process in a timely fashion, and try to force student to pay for semester.

Wow...i had gotten out of Westwood College online and recently received an email that they are able to transfer my credits I had with them to NAU, but WOW, i was doing my research on the school, NAU and came into this website of reviews for NAU which i found very interesting to read about. If this is the case then i don't think it's a wise decision to go into then. I'll look into other schools, thanks everyone for your honest information and I'm sorry y'all had to go thru such a mess with NAU. Good bye NAU!

This school is a joke. I started out attending class physically. Then my second year around I moved to VA and switched to online classes. I have had nothing but trouble every since. As long as I was in town and able to go there and stand behind each person to make sure they did what they explained to me, it was great. I won awards for registering for classes early. I didn't take a summer break, I had classes all the way through. Now, they say I owe $1, 700 for a class that financial aid would not pay for. After almost a year, I finally broke down and made payment arrangements and was told I could start classes Dec. 3rd, as long as I had 25% of the amount due paid. Well, with my last paycheck, I paid the $434 instead of paying all of my rent. After the charge went through on my CC, I got a call from the Financial Aid dept. saying "Sorry, I have bad news." Then he preceeded to tell me that the collections dept. would not accept the payment plan, in which he suggested. I am so frustrated now...I want to take the first flight out of VA and be in Wichita, KS asap.

I agree about the Mesquite Texas Campus. They lied to me and seemed like they are on a mission to enroll students at any cost. If you have a good school you do not have to force students to enroll. They bug you daily with 10 or more phone calls. This girl was calling me all day. She kept pushing so much. It turned me off. She kept talking about herself and had 2 kids and got her bachelor degree and moved from Atlanta. Who cares. This is about the STUDENTS. What a crazy stupid person. I do not believe she even went to school. What a sorry school.

Mesquite Texas Campus. This school isally a big mess. The advisors look a street gang. I could not believe they were trying to mentor me. They really needed my help. This one big girl with a long wig on tried to lie to me over and over. Sh could not speak well at all. She kept saying "know what Im sayin" She was in the dress code of a low end call girl. Just nasty and foaming at the mouth. The dean was always unavailable.

I have had the same problems with the financial aid and the classes. NAU had misrepresented the cost of books and are maximizing the amount of money that they suck out of each student. Is there some national office that we can file complaints?

oh, one last thing, sev people told me a diploma from this school is about as worthless as a diploma you can make yourself at kinkos or on your own computer...go somewhere credible as The U of M, and possibly for les money..on line school? do u really think you'll succeeed with this "money maker"? Ok, please daddy, but if u wanna learn something, go to a good school, like i said, possibly for less.

Great facts...But I had hundreds ofcomplaints from diff people regarding NAU, several from people who became suicidal from their situations from NAU. There used to be tons of complaints here and I wonder why most r gone, but the thing is, at one time i was going to start a rally (then i becamedisabled and had no time) but becaiise of this many people e-mailed me of their problems w/ NAU. People, STAY AWAY! I was told by many people theuir financial advisors lied to sign them up and then never backed things up...these r many people who do not know eachother but were able to quote the same exact lies these people used to sign them up...PEOPLE WHO DO NOT KNOW EACHOTHER...what r the odds huh? I heard the term glorified lying salesman regarding their descriptipons of their financial advisors...hey, i evenn had the op to read a complaint justthe same but from an actual proffessor...people, look in to alternative schools, if i was you...the U of M a university going down in history as one of the best can be even less expensive in many cases...you reallly need to stay away from NAU.
One last thing, I love the stats they listed, I will look in my archives and bring up my old saved e-mails and give stats of my own, and watch people, THEY CANT HOLD ME LIABLE FOR THEY ARE THRUTHS, I will have it up here within a month, I got stats that will truly take their bunch of stats and render them useless for a prospective students information, i mean, suicide? Yes, some have felt this school ruined their lives with lies that ended up devistating their life. My opinion, stay away.

I will add the %'s of people who have contimplated suicide from the lies they have received from NAU. I will also come up with some additional topics and complaints that all come from diff people from diff states who are not aware of eachother nor the problems the others faced, yet the lies they were told are similar, as were they way their situations were disatisfying handled...you write the paper facts, I'll write the real deal...your version sounds more priofessional, mine is factual and real stories from real victims...i will have this info in a week, but since i archived most of the e-mails, thismight take a while...many emailed me instead of writing here, hence, i need to open my archive folder...oh, btw, we ARE paying the loan and not tryingto get out of anything (though my wife couldnt complete a full year, we r still paying)...dont listen to the ones taking your money, listen to the students complaints...many are not disatisfied w/ their grades and causing a fit, but have been lied to, and lies that are effecting their lives...I will have it all here soon. People, look in to the University of MN, a school with so much more to offer, and in cases cheaper...im my opinion if you go to NAU you will tremendously feel it like a hurricane hit you hard, and loans take a long time to pay off, and there wont be a month you dont kick yourself in the ### for enrolling there. IN ALMOST ALL THE E_MAILS I RECEIVED (for at one point I was going to put together a protest, so i received tons of e-mails, but I became disabled) ...ANYWAYS, THESE E-MAILS WERE MOSTLY CALLING THEIR FINANCIAL ADVISORS GLORIFIED SALESMAN...NOTHING ELSE, EXCEPT MAYBE A FEW OTHER CHOICE WORDS.
-Mike

Look how much money they made. They are spending 38 million in expansion and advertisment. The figures do not include there private investments and profit in other sectors and they only have less than 10, 000 students many of them online students. Most of there money comes from fedaral student aid so if the student goes into default they get there money anyway.

NATIONAL AMERICAN UNIVERSITY HOLDINGS, INC. REPORTS FISCAL 2012 FIRST QUARTER RESULTS
Company to host conference call on October 6, 2011, at 11:00 a.m. ET
Financial and Operational Highlights
* Enrollment by headcount increased 13.7% over the prior year to 9, 390 students as of August 31, 2011.
* FY 2012 first quarter total revenue increased 9.6% to $25.4 million from $23.2 million in the prior-year period with the Company’s academic segment’s revenue increasing 10.7% to $25.1 million, compared to $22.7 million in the FY 2011 first quarter.
* FY 2012 first quarter net income attributable to the Company was $1.0 million, compared to $1.3 million in the prior-year period, primarily due to increased educational service and SG&A expenses incurred from the expansion and development of physical locations I don't think the net income reported includes there private investments returns.; FY 2012 first quarter EBITDA was $2.7 million, compared to $2.8 million in the prior-year period.
* The Company’s Board of Directors declared a cash dividend in the amount of $0.03 per share on all shares of the Company’s common stock outstanding and of record as of the close of business on September 30, 2011, to be paid on or about October 7, 2011.
* Balance sheet at August 31, 2011, included cash and cash equivalents and investments of $43.7 million; working capital of $38.1 million; no short-term borrowings or long-term debt; and stockholders’ equity of $58.9 million. Notice how high the stockholders equity is. Not a bad scam considering they have no debt and most of there money is fom student loan. Tax payermoney.

Rapid City, South Dakota, October 5, 2011 — National American University Holdings, Inc. (the “Company”) (NASDAQ: NAUH), which through its wholly owned subsidiary operates National American University (“NAU”), a regionally accredited, proprietary, multi-campus institution of higher learning, today reported unaudited financial results for its fiscal year 2012 first quarter ended August 31, 2011.
The Company, through its wholly owned subsidiary, operates in two business segments: academic segment, which consists of NAU’s undergraduate and graduate education programs and contributes the primary portion of the Company’s revenue; and ownership in multiple apartments and condominium complexes from which it derives sales and rental income. The real estate operations generated approximately 1% of the Company’s revenues for the quarter ended August 31, 2011.
Ronald L. Shape, Ed.D., Chief Executive Officer of the Company, commented, “We are pleased with NAU’s double-digit growth in enrollment and revenues during the fiscal 2012 first quarter, despite difficult conditions in our sector. We believe that NAU will continue to benefit from steady expansion and that our enrollment will continue to grow as we open new physical locations and bring new academic programs to existing campuses. While the regulatory approval process for opening geographic locations has lengthened significantly, which has had a negative impact on our short-term enrollment growth, our goal for this year remains to open six to eight new locations. We made improvements at several already existing locations and began the process of building out new hybrid learning centers in Minnesota and Texas during the period. While we incurred additional operating expenses to finance these expansion opportunities without offsetting them with revenue, we feel these investments will generate positive long-term returns for our Company. We are also working with the appropriate governing bodies to obtain the necessary approvals to expand our nursing program into New Mexico and Texas, further building upon our position in a market that we feel has incredible demand. We remain steadfast in our commitment to providing our students with a quality education, along with the necessary support infrastructure that will enable them to succeed in any job market once they graduate from our institution.” National American University Holdings, Inc. Page 2 October 5, 2011
Facility Expansion
The Company’s wholly owned subsidiary currently owns one property and leases 34 locations for educational sites in the states of Colorado, Kansas, Minnesota, Missouri, Nebraska, New Mexico, Oklahoma, Oregon, South Dakota and Texas. The following sites are pending regulatory approvals:
· Mesquite, TX
· Weldon Spring, MO
· Richardson, TX
· Tigard, OR
· Georgetown, TX
· Rochester, MN

NAU has continued to expand its academic and degree programs online, which has continued to grow. In addition, NAU continues to operate hybrid learning centers, which utilize small physical facilities in strategic geographic areas, allowing its students to meet face-to-face with staff for assistance on their educational choices and related services while completing the majority of the coursework online.
During fiscal year 2012, the Company plans to continue executing on its campus expansion plans. The Company continues to closely track the expenditures associated with these new educational sites, new program development and program expansion within the selling, general and administrative expense category. For the three months ended August 31, 2011, business expansion and program development expenditures totaled $3.8 million, compared to $2.5 million in the same period in fiscal year 2010. Since 2005, NAU has invested over $38 million to expand and develop physical locations and academic programming. I Think most of the 38 Million went to expansion and adverstisment.
Upon receiving regulatory approval, NAU’s hybrid learning centers have historically become profitable within 12 to 18 months and, on average, each center achieves enrollment of approximately 150 students.
Student Enrollment
Though the summer term is typically NAU’s slowest enrollment period due to seasonality caused by traditional summer breaks, total NAU student enrollment for the summer term of 2011 increased 13.7% to 9, 390 students, up from 8, 255 in the last summer term. Students enrolled in 81, 175 credit hours compared to 72, 993 credit hours in the summer term of last year. The current average age of NAU’s students is 34 years, with those seeking undergraduate degrees remaining the highest portion of NAU’s student population (virtually unchanged from the prior year).
The following is a summary of student enrollment at August 31, 2011, and August 31, 2010, by degree type and by instructional delivery method:

August 31, 2011 August 31, 2010
No. of Students % of Total No. of Students % of Total
Graduate 345 3.7 % 342 4.1 %
Undergraduate and Diploma 9, 045 96.3 % 7, 913 95.9 %
Total 9, 390 100.0 % 8, 255 100.0 %
August 31, 2011 August 31, 2010
No. of Students % of Total No. of Students % of Total
Online 4, 610 49.1 % 3, 584 43.4 %
On-Campus 3, 364 35.8 % 3, 283 39.8 %
Hybrid 1, 416 15.1 % 1, 388 16.8 %
Total 9, 390 100.0 % 8, 255 100.0 %