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MultiChoice Africa / DSTV / unfair treatment of loyal customer

Cape town, South Africa
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I have been a customer at DSTV for more than 10 years. I am paying my very expensive premium of R840 every month on time. Never ever late or non payment. I applied for the explorer premium freeze and was declined. How fair is that? our current dual decoder is giving problems and we can barely watch DSTV at the moment because it keeps on saying loosing signal. We had the installer there and he installed new 'electronic eyes' on the dish but still the same. he recommended we get the explorer. How can you decline a loyal customer.

Ju
Jan 31, 2017

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