MultiChoice Africa / DSTVunauthorised debit order amount

In March 2017 DSTV contacts me for a new payment plan. I knew my payment plan only ended in September 2017. I specifically enquired from the consultant if there will be any penalties if I cancel the current payment plan before September. I was advised there will be none. The new payment plan amount is R899 per month. On 30 March DSTV deducts an amount of R2400 from my account. I phoned in to discuss this and spoke to a manager who advised there was a mistake and the amount is only R216.21 (penalty) plus the R899 payment plan fee. On 2 May 2017 an amount of R2600 is deducted from my account. The consultant I spoke to on 2 May 2017 advised there is now a refund due to me of R1800. Today 8 May 2017 no one can tell me what happened to my refund and the amounts deducted are correct. This is unacceptable and in contravention of the Consumer Protection Act.

May 08, 2017

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