MultiChoice Africa / DSTV / refund

South Africa Review updated:

I am not receiving my refund from you and you refuse to let me speak to a senior manager (managers are escalated through e-mail only - well so sorry to bother!!)... I had lodged the refund with journal escalations, whom just did not return any calls (they cant as you are not allowed to speak to the o so holy department), or called for any follow up: inquiry reference number
It has now taken 2 weeks for r 5100-00 odd to be refunded (thanks for thinking money grows on my back - pun intended), you are sending me from pillar to post... You lack of service is astounding! I attached my wife's bank statement, id, my proof of payment that the monies you owe me was actually paid to you (by the way... It was dstv that told me I had overpaid the account), as I need the monies paid into her bank account (dstv, does not pay into customers credit cards, they not technologically advanced enough)... To nikki kekana on 5 february... To hear nothing back from her again, and on me following up, to be told the refund was again rejected... I need to follow up constantly with dstv to find out what is happening with my account - how is this customer service?? My new reference number as of 13:15 today-7 february 2019 ref:[protected]/i255 may I be submerged in calmness and patience, this situation is beyond belief!! Ps - copying and pasting on social media, as to warn other consumers of your total inability to service your customers (customer for over 15 years that is!!!)

Feb 07, 2019
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  • St
      Feb 15, 2019

    While I understand theres checks and balance to be done before we get our monies back, but this is pure bad service from Multichoice. Time to move to streaming services and leave DSTV be with their poor customer service

    +1 Votes
  • Va
      May 09, 2019

    I have had the same problem with a refund. I am promised feedback but there is none. I have to continuously call and then I am told about outstanding documents. Where previously I was told by a manager that it's just waiting approval. I was told if I change to debit order the refund would be done in a day or 2. I'm now told it will take 7 working days. It's 2 weeks and still no refund. Call center staff are clueless about procedure since everytime I call I get different feedback

    0 Votes

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