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MultiChoice Africa / DSTV
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MultiChoice Africa / DSTV
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www.multichoice.co.za
www.multichoice.co.za

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1.1 2289 Reviews

MultiChoice Africa / DSTV Complaints Summary

50 Resolved
2239 Unresolved
Our verdict: If considering services from MultiChoice Africa / DSTV with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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MultiChoice Africa / DSTV reviews & complaints 2289

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Newest MultiChoice Africa / DSTV reviews & complaints

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6:51 am EST

MultiChoice Africa / DSTV account

Good day,

Please could I have details for management at dstv. I am sick and tired of my services being suspended for an dstv agent that messed up my account. Every week they advise me that this will get escalated and a manager will call me to sort out this issue. Up until today no management has contact me and every time I call in management is conveniently on lunch or in a meeting!

They called me yesterday with regards to setting up my debit order again and I refused to do so until my account has been sorted out.

I am sick and tired of dstv and your pathetic service towards loyal PAYING customers!

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5:28 am EST

MultiChoice Africa / DSTV refund

I am not receiving my refund from you and you refuse to let me speak to a senior manager (managers are escalated through e-mail only - well so sorry to bother!)... I had lodged the refund with journal escalations, whom just did not return any calls (they cant as you are not allowed to speak to the o so holy department), or called for any follow up: inquiry reference number
1826511
It has now taken 2 weeks for r 5100-00 odd to be refunded (thanks for thinking money grows on my back - pun intended), you are sending me from pillar to post... You lack of service is astounding! I attached my wife's bank statement, id, my proof of payment that the monies you owe me was actually paid to you (by the way... It was dstv that told me I had overpaid the account), as I need the monies paid into her bank account (dstv, does not pay into customers credit cards, they not technologically advanced enough)... To nikki kekana on 5 february... To hear nothing back from her again, and on me following up, to be told the refund was again rejected... I need to follow up constantly with dstv to find out what is happening with my account - how is this customer service? My new reference number as of 13:15 today-7 february 2019 ref:[protected]/i255 may I be submerged in calmness and patience, this situation is beyond belief! Ps - copying and pasting on social media, as to warn other consumers of your total inability to service your customers (customer for over 15 years that is!)

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Vanessamunsamy
, ZA
May 09, 2019 8:37 am EDT
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I have had the same problem with a refund. I am promised feedback but there is none. I have to continuously call and then I am told about outstanding documents. Where previously I was told by a manager that it's just waiting approval. I was told if I change to debit order the refund would be done in a day or 2. I'm now told it will take 7 working days. It's 2 weeks and still no refund. Call center staff are clueless about procedure since everytime I call I get different feedback

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Sthembiso Mohlathe
, US
Feb 15, 2019 12:42 am EST

While I understand theres checks and balance to be done before we get our monies back, but this is pure bad service from Multichoice. Time to move to streaming services and leave DSTV be with their poor customer service

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2:21 am EST

MultiChoice Africa / DSTV old/outdated movies and repetition

I am a concern customer who have been experiencing unsatisfactorily service interms of channels that is: 111, 112, 110 movies that are playing are 20 years older and hence we are paying for the services every month and also fee are increasing every year I see no reason why do we have to pay so much hence we receiving old /outdated movies repetition of on other channels that is 174, 175, 171, 321 etc.

please review this as soon as possible because we cannot pay so much and only receiving unsatisfactorily service

thank you

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12:13 am EST

MultiChoice Africa / DSTV payment not received

Good day, I would like to lay a complaint against 3 of your consultants. My service has been suspended due to payment not received, yet payment was made on the 2nd of February 2019.

I spoke to 2 of your consultants on the 2nd of February, via live chat. First Consultant was Tumelo Lekhera, he confirmed that payment of R 202.30 was due to reconnect my service for February 2019. Payment was made and proof there off was emailed to him. My service was still not reconnected. I then spoke to another consultant via live chat Marchelle Dlamini, she confirmed that R 769.20 was due so I made the payment. My service was reconnected. She was helpful.

This morning it was suspended again. Spoke to Rhengu Manganyi via live chat, confirmed that payment was made, sent the proof of payment and I was informed that I have to wait 24 - 48 hours for payment to be allocated to my account. This is inconvenient for me. The consultant was not helpful at all.

Urgently tend to this matter and reconnect my service.

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12:05 pm EST

MultiChoice Africa / DSTV I bought new decoder and lnb, on september 2018,

my LNB not working since december 2018, i have try to call a guy who install my dish, nowhere to be found, i contact dstv guys, they ask all details of company that install my dish, i gave them, they said they will come back to me, but didn't, i don't know if i will get help from u guys, when i follow up, they always say we will come back to me. i almost a two months now. no watching tv in my house, am paying every months for nothing .

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1:44 pm EST
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MultiChoice Africa / DSTV weekly disconnection of services

My services are disconnected every week since the start of Dec 2018 I have to call in every week requesting reconnection of services when this first started they said I had not paid in nov i had to email bank statement as proof of payment now its a june 2018 payment thats not appearing had to email statements for that too still nothing is resolved 10 weeks later. Every week someone promises to fix the problem and get back to me but never does. This is the poorest service i have ever received. The staff is very incompetent and arrogant and of no help at all. I would never in my life recommend dstv/multichoice to anyone if it wasnt for my family i would have cancelled/terminated my services long ago. The amount of time and money i spend trying to solve this issue is pathetic for something that isnt even my fault i make sure my subscription is paid every month and this how they treat paying customers. Im annoyed and angry at this never ending situation. I pay so much money monthly for the most disgusting service

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12:48 pm EST
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MultiChoice Africa / DSTV price lock

I was offered the price lock at r749.00 in November 2018. Since then I've been charged r899.00 per month, and after speaking to the consultant today the 30th of Jan 19, only be told that if I take the price lock offer, I will be charged r949.00 per month.
This is after 2 months of calling the call Centre on numerous occasions.

The service received to date has been appalling, can someone acknowledge what was offered and maintain multichoice honor and customer service.

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10:03 am EST
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MultiChoice Africa / DSTV call center

I had a problem with xstraview had a e143 error so i called a installed.They came fix the cable, then i phoned and they couldn't clear the e16.I spoke at least to 4 diff persons of which 2 didn't know what they doing, even the installer got furious.My problem now its still not working and then i received a message to pay my account first before they clear the error. I have been to the doctor I'm sick in bed, besides that the 1st operator could have told me, mam first pay your ACC before we can clear the code.Pathetic service and this for a premium subscriber for how many years now.
Carmen

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Miss Mimi
Johannesburg, ZA
May 14, 2022 4:36 am EDT

Your customer service is just bad. Stop calling us with attitudes. Dstv calls to advertise and demands to know when am paying my dstv. Honestly your customer service team needs training

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Mhlaba Dube
, US
Oct 02, 2019 2:44 pm EDT

I keep being charged re-connection fee all the time even when the services were NOT disconnected.

The is no professionalism, no customer service the way they speak to us as customers its very disappointing and absurd.

I have been a DSTV customer for many years and to see that this is how we get treated is disgusting.

I will NOT keep on paying re-connection fees when ever DSTV feels like it.

The Team leaders and Supervisors are very rude they even hanged up the phone. as soon as i get fiber at my house i will cancel the subscription. Infact i will be cancelling the subscription unless i get refunded for the re-connection fees.
I contacted them tonight 02 October 2019.

What is it, is it because they know they have a lot of subscribers that they can treat us like this. this really questions a lot of things about the organisation itself because you can tell what kind of a company it is by its stuff.

I want to go even higher than the supervisors up until all these bad apple are dealt with one can ever be sure probably the company is not bad is the people that answers the phones and the Leaders in the ground that doesn't care because its not them that are in the situation. I would say if it was them that were treated like this will it be fair?

I want to rate the service received by me and everyone that is a DSTV subscriber its high time we get the service we deserve as we do pay without problems.

i will be spreading this on all their Social Media platforms up until i am heard and that the phone is not hanged up on my ear deliberately.

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Kondjeni Paulo
, US
Mar 15, 2019 3:28 am EDT

one complain is you pay on 31 January but on 28 Feb your tv is off how can you count this?

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Kondjeni Paulo
, US
Mar 15, 2019 3:24 am EDT

DSTV monthly subscriptions are increasing each year, same movies repeating and some channels suspended I do not know why like channel 225, 226 and many more why are you increasing monthly subscriptions like as if you do not care with your customers?

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11:45 am EST

MultiChoice Africa / DSTV price lock billing account

Good day, I experienced a bad service with Multichoice. Currently I don't have a service because of their careless mistakes when I called call center they failed to assist. All i want is for them to come and collect their decoder and I will use another service provider. After 12 months of non communication they decided to cut me. I need someone to call me asap regarding this matter @ [protected]

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12:11 am EST
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MultiChoice Africa / DSTV billing and debit order

Goodday for the Last 3months I have to Phone each month for the wrong amount being deducted from my Account. I have the Explora Price locked but each month I have to Complain because the debit order is not fixed. You People do not pay me bak for the amount that you take that is to much each month. So actualy Price lock for me is rubbish because you anyway deducted wat you want from my account

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6:51 am EST
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MultiChoice Africa / DSTV disconnection of my dstv for no reason

My dstv keeps on being disconnnected every week, i called the call centre more than 10 times and i spend more that R200.00 on calls in order to sort out my matter, they always say they will check and come back to me and they never come back to me, the customer service in the call centre is terrible no body wants to help at all.i had two dstv with i paid for more than three years in november 2018 i cancel one and started to pay for one. Dstv now is cancelling my services saying i did not cancel the other one i must pay for it too

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3:45 pm EST
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MultiChoice Africa / DSTV dstv customer service

Hi!
I'm a DSTV customer who has recently been experiencing extremely poor service from Multichoice/DSTV. I've been subscribing to DSTV plus the Indian bouquet since 2015 and in November last year I started having trouble with my decoder.
I tried contacting the customer service center and as they were unable to help me, I took the decoder in.
They could not find any problems and suggested that I contact an installer.
When I did this, some agent suggested getting the price lock option with free installation as that would work out better in the long term. So I continued paying for my non-existent services while I waited for the delivery of the new decoder which was delayed. There was of course no delay whatsoever in the activation of the debit order because that actually involves payment that is beneficial to Multichoice. And obviously there was no communication from their side to the customer.
Eventually on the 5th of January, the installer came in and did the installation and activated the dstv services and added on the Indian bouquet.
On the 15th of January Multichoice debited R1048 which is the same amount (not the new contract pricing) as before and deactivated the Indian bouquet services. I work late and literally have gotten home at 00:00 or 01:00 until today and Finally managed to get a call in just before 23:00 today only to be told by the gentleman who answered (Sifiso) that it was unrealistic of me to be phoning at an inconvenient time for him because he needed to catch public transport and go home at 23:00.
I cannot actually explain how disgusted I am by this kind of service and attitude. Someone like that should definitely not be working in customer service.
I'd like an explanation as to why the new pricing has not been applied and why the Indian bouquet services were deactivated. I'd appreciate the communication via email because Multichoice obviously pays their call center employees to tell customers about public transport concerns and realistic expectations when I use my airtime to phone in at the only possible time I could manage.
Also I'd be grateful if someone could have a chat to Sifiso or find him a better suited role at Multichoice since I don't believe that there are many customers who phone in at 22:51 just for the fun of it. I certainly did not.

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2:04 am EST
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MultiChoice Africa / DSTV payments

Was in arrears with my account and needed to pay R435 to reconnect. I have gone online to pay on the 29/12/2018 and I was informed to pay R323 to reconnect my services which I have done. Today I get a text saying my services have been suspended as I owe R435, which was not updated when I went to pay online. This does not make sense for me to pay R435 when R323 was paid. I will be taking this to the financial ombudsman because your service is terrible and you are not transparent with your customers.

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1:29 am EST

MultiChoice Africa / DSTV double payment for dstv january 2019

My DSTV is suspended late around 14H30 on the 3rd of January 2019, but earlier on the 3rd of January 2019 I made payment using my cell phone app an amount of R532.00, Ref no218766. I call in and I was told that I was on the grace period for viewing, I need to pay additional R120.00 Ref No6342 and another additional of R20.00 Ref No794267on the same day. Using your Absa bank and account number [protected].My services were re-connected for two days, then suspended again due to non payment. My husband had to pay again R694.00 on the 10/01/2019 Ref [protected].

I fax proof of payment to proofofpayment@multichoice.co.za, mollyramela@multichoice.co.za, Portia.Phiri@multichoice.co.za, mbulelo.mabhula@multichoice.co.zam mothupi.mphuthi@multichoice.co.za.

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11:10 am EST

MultiChoice Africa / DSTV account & customer care consultants

Ive been loyal customer to the DTSV/ Multichoice but their customer care consultants sucks! When it comes to helping us. At first they told me I owe R329 on my account I went and pay that they connected me for two days next thing I owe R366 and I went to pay R400 and now their consultants kept telling me different stories, this low feels like we've being scammed or what, this is really a [censored] thing to spend money. I wish someone can invent a new network that we can all go to since we receiving a kak services from this DSTV nonsense mx!

Acc: [protected]
Contact: [protected]

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4:00 am EST

MultiChoice Africa / DSTV who changed my package

[protected] is my acc number. My services were changed to premium package last year december of which I did not request such. Come january I was told I owe r55 and I explained that I did not request for my package to be changed in the 1st place. Then I was told it was a system error otherwise I do not owe anything. Last week again my pvr services wer cut off. This time I was told I owe r130 and I had to explain myself again. I am however not getting any response as to who changed my package, who authorised my package change, if it I requested the package change I want to see the mesaages and if I called I want to listen to the recording. I did not get any reaponse to my questions but my pvr services wer activated with no explanation. Now today I am told I owe r63 amd my pvr services have been cut off. Can somone explain to me what is happening please. Or give me the namw of the person who changed my package without my consent.

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3:34 pm EST

MultiChoice Africa / DSTV short change

Hello, I'm aribalusi oluwafemi sola with decoder number : [protected], during this time last month a promo message was sent to me about your offers that implied that I should pay 4000 naira on my account and got upgraded to compact which I did but my actual subscription should of expired on the 24th dec and I made the payment of 4000 naira on the 12 of dec with view that my sub would be rollover but to my surprise today I got a message from you reminding me that my sub will be expire on sunday 13. Please what has happened to my initial subscription before you came about your promo offers... Thanks

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2:53 am EST
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MultiChoice Africa / DSTV special offer on explora

In november 2018 we received an sms with the special offer of r749 per month for the explora. We applied for it and november 29, 2018 our application was approved. Since then we have not received anything, although they said we will receive a sms with the details within 5 working days. Today is the 11 th january 2019 and we haven't received anything. Everytime, (which was about 4 times) I phoned, the answer was: "yes we can see you have been approved on 29/11/2018, but we will escalate it, so that they can contact you."
Well, nobody contacted us or gave us the modem up to today! Please, just let us know what the problem is, or are we not allowed to have the explora?
Our account number is [protected] - tc du plessis

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6:11 am EST

MultiChoice Africa / DSTV activating my account within my authorisation and debiting my account

Customer Number: [protected]
I contacted DSTV several times in 2018 as they have continuously incorrectly billed my account. After much back and forth the charges on one of the 2 accounts were reversed.

The 2nd account was on a price lock contract. When I contact them mid year, I was told that the contract was ending in November 2018. And my last debit order of R949 would be debited on the 26th of November.

On the 16th of November I received and SMS saying that my last debit for price lock would be on the 26th of December 2018 and then the normal premium of R809 plus R90 would be debited thereafter.

I then contact DSTV customer services in November and spoke to Humphrey who confirmed that the last payment of only R140 was to be debited in December as a last service fee for the price lock package. I then asked if my account would then come to an end because I do not want it moved to the monthly contract. I even asked him if he is absolutely sure that there will be NO debit order done at the end of January and he confirmed that it was cancel.

On the 29th of December I received an sms confirming the R949 was debited for DSTV from my account. I immediately contact the call center again and spoke to Aaron who stated that the account was not ended and that I also owed DSTV +R1500 on a previous account (ref to 1st point, same issue mid last year) - he logged a complaint and told me that he sent my details to the Price Lock department and to his supervisor to contact me as they would need to authorise a reversal/refund and the Price Lock Department would confirm that the contract had ended.

He also promised me that someone who contact me within the next 2 hours. Needless to say, I was still waiting for a call back for both parties come the New Year.

Today (09/01/2019) I contact the call center AGAIN and spoke to Quanele (rather brash individual) and had to relay the entire story to her who was not able to help me either. She had a different view of events in that the Price Lock contract only ended in December and that my account was activated on the 1st of January by Eugene.

I was exceptionally upset as I cannot understand how DSTV can allow someone else to activate an account on MY name and being debited out of MY account by someone else i. e my ex husband who quoted my ID number and Cell phone number - This is fraud - he is not me, there is no way this should be allowed

I asked the speak to her supervisor as I was shocked that this has been allowed and after being placed on hold for a while she notified me that her Supervisor was attending to another escalation and would call me back. I heard this on 4 separate occasions but never received a call back.

She also notified me that my account will be billed in January as it was reactived (fraudulently) at the beginning of the month.

I requested for a copy of my call logs from last year as everytime I call DSTV, they seem to change their story and say that they never said what they did. The refused to give me a copy and said that if I want to listen to the calls then I need to go to a service center - that's at my cost and time.

I want my contract cancelled and I want a refund for the amounts I was told that I would not be billed. I would also like the calls to be reviewed as I cannot believe the lies that they claim. I also want to know how they can active an account by a random person - the individual who allowed this should be dismissed.

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1:44 pm EST
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MultiChoice Africa / DSTV poor service

I have been receiving messages from this incompetent company multichoice of the amount that was owed to them, which I paid and my services were still not activated, had to call in 3 times still my service was never active and this was on the 2nd of this month, instead I was told their offline and that I must try again later, spoke to a supervisor there who promised to get back to me till date he hasn't which is nothing new, today I call yet again spoke to an agent called zilungile asked her to call me back once my call gets cut off as I don't have sufficient airtime and she told me they don't return customer call backs, asked for her to give me the ombudsman details and their complaints email address she told me to check on the website I held on the line till my airtime got cut off no customer service whatsoever the incompetence there is shocking to say the least iam angry one irate customer, I don't understand why I must always call for catch up services to be reconnect and yet come month end they demand payment where as I have never enjoyed services I pay for, why?

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MultiChoice Africa / DSTV In-depth Review

Overview:

MultiChoice Africa, the parent company of DSTV, is a leading provider of satellite television services in Africa. With a rich company background and extensive experience in the industry, they offer a wide range of services to cater to their target market.

Pricing and Packages:

MultiChoice Africa provides various subscription options to suit different needs and budgets. Their pricing structure is competitive, offering value for money with a range of packages to choose from.

Channel Selection:

With a diverse selection of channels, MultiChoice Africa offers a wide variety of local and international content. They also provide exclusive programming, ensuring a unique viewing experience for their customers.

Technology and Equipment:

MultiChoice Africa offers different set-top box options, including HD and Ultra HD capabilities. Their user-friendly interface makes it easy for customers to navigate and enjoy their viewing experience.

Customer Service:

MultiChoice Africa prioritizes accessibility and support channels for their customers. They strive to provide prompt response times and effective resolution of any issues that may arise.

Installation and Setup:

The installation process provided by MultiChoice Africa is seamless and hassle-free. They provide all the necessary equipment and ensure a user-friendly setup for their customers.

Reliability and Signal Quality:

MultiChoice Africa ensures strong signal strength and stability for uninterrupted viewing. While weather conditions may impact the signal, they strive to minimize downtime and outages.

Additional Features:

In addition to their regular programming, MultiChoice Africa offers catch-up and on-demand services, as well as interactive TV features. They also provide mobile and online streaming options for added convenience.

User Experience:

MultiChoice Africa focuses on providing a seamless user experience with easy navigation and a user-friendly interface. Their remote control functionality and personalization options enhance the viewing experience.

Competitor Comparison:

When compared to other service providers, MultiChoice Africa has its strengths and weaknesses. However, their unique selling points set them apart and make them a preferred choice for many customers.

Overall Satisfaction:

User reviews and ratings reflect the overall customer satisfaction with MultiChoice Africa. The majority of customers are highly satisfied and would recommend their services to others.

Conclusion:

In summary, MultiChoice Africa / DSTV offers a comprehensive satellite television service with a wide range of channels, competitive pricing, and excellent customer support. While there is room for improvement, their overall service and user experience make them a top choice for viewers in Africa.

How to file a complaint about MultiChoice Africa / DSTV?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MultiChoice Africa / DSTV. Make it specific and clear, for example, "Billing Error on DSTV Subscription."

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of the problem with your MultiChoice Africa / DSTV service or product.
  • Any relevant dates and times when the issue occurred.
  • Details of any transactions, including subscription plans, payments, or refunds, and how they were affected by the issue.
  • Steps you have taken to resolve the problem, including any communication with MultiChoice Africa / DSTV customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as inconvenience, financial loss, or disruption of service.

Be as detailed as possible to give a clear understanding of the situation and why it is problematic.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like your ID number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MultiChoice Africa / DSTV, such as a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Be prepared to engage with any replies from MultiChoice Africa / DSTV or further inquiries from ComplaintsBoard.com to resolve your issue.

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MultiChoice Africa / DSTV contacts

Phone numbers

+27 11 289 2222 +27 12 422 2222 More phone numbers

Website

www.multichoice.co.za

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