MTN / overcharging - appauling service
I have called 16202 to get a update on my billing for the month closing for jan 2010, to get the absolute shock of my life where I am being told my bill is over r3200.00, more specifically where I am being told I have spent in excess of r1600.00 on data) , this is ridiculous, I have never spent so much with mtn ever, and strange enough I have a bill limit on at r500.00 which I set with one of their supervisors to which I received no notification of this at any time this month.
Further, about two months ago I had a huge problem with mtn wherein they could not open my account as I had exceeded my credit limit which was in the region of r2250.00, so I was blocked from receiving or making calls, and was told under no circumstances they could increase this amount. How is it all of a sudden I am getting charged in excess of this which contradicts their initial statement that the limit was the maximum amount that I qualified for, and how is it that my bill has increase by over a 100%. Where my average spend is + - r700.00 a month. I have done no more than what I normally do and when I last queried with my data package and the remainder left on the same, my general usage was well under 200mb a month, and there was a remaining amount left over.
However what makes this matter even more frustrating is the when you call into their call centre, the incompetence of the staff is appauling, they all contradict each other, from:
One consultant responding & ldquo; that is how the system charges” the next saying they can only help on the closure of the bill, I have lost my cool with mtn, how can they expect someone to wait for a reply on closure of their billing, however when payment is required they expect the same immediately, to the same instance, how can they issue you with a balance and then not take query on the same, is it not logical to sort out a problem before the consumer becomes liable for the bill, but what infurates a person more is that when you want to speak to someone senior, you have to leave a message, I have now made 4 phone calls it is over 24 hours later and I am still waiting, this is absolute appauling service.
Mtn seems to convey an attitude with their clients that you are just a number, for a consumer with an average spend of r700.00, the number starts to add up considering I have been with them for 7 + years, lets do the math then if you treat all consumers with utter disrespect for valid queries.
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