The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

MS Xbox 360 / malfunction in hardware

1 37 Allen Ave.New Holland, OH, United States Review updated:
Contact information:
Phone: 740-495-9318

The Xbox 360 was suppose to be the hottest game console out, but turned to be junk... We purchased the unit as christmas gift for out son, by February it did not work, we sent it back & they replaced the unit, which also does not work. It is difficult to understand how can you purchase a play station unit & it last for years, the Xbox doesn't make it through 1 year. When you call Xbox of course it is out of warranty you paid $99.00 to have it repaired or replaced & again you told it is a hardware malfunction. Ms was aware of the issues this product & fell they owe the consumers a refund for the game and all accessories.

Sort by: UpDate | Rating


  • Ta
      17th of Jul, 2008
    0 Votes

    I am at this moment locked in dispute over a broken x box----sent away for repair and receive a message saying they wont do a repair as its been “tampered with” –ask for proof of this and they tell me to look under the front console at a seal? After 25minutes finally worked out how to remove the front console and sure enough the seal looks to be disturbed /not fitted correctly at manufacturers?

    I know that neither myself or anyone in the household has done this so either

    A it was like that when I bought from the store
    B it was done at the repair depot to get out of repairing it under warranty

    As I say this is still under review and has left a bad taste in my mouth about ALL Microsoft products -----I don’t know what the final outcome of this will be but just seems to me that they are trying to shaft the little man who hasn’t the resources to take on these big corporations ----will certainly be thinking long and hard about future purchases of this brand

  • Im
      25th of Nov, 2008
    0 Votes

    the xbox 360 console is a shame, this multi million, or even billion pound company, cant even make a console with out defects, i have over 10 friends with 360's and they have all broken down more than 5 times, its worse now with the new games out, our consoles are always freezing, check wikipedia for the techinal problems and causes, one of the worst is the fact microsoft replaced a graphics chip with there own cheap one to save money, its gross negligence, and i suggest you, and all who this has happened to file a lawsuit, or contact trading standards

    microsoft cant get away with this.

Post your comment