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Motorola review: very poor customer service! 169

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12:00 am EDT
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I bought a motorola l6 on 4 may 06 and its under warranty. My charger stopped working and I went to my nearest motorola authorized center on jail road new delhi. They say they don't have the charger and I have to wait may be a week or more than that. Or I should try other centers which is far from my residence. I even asked them to give me a date after 10 days but they say they cant assure. They spend so much on advertising. Pls spend on customer service.

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169 comments
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Jayant A. Vispute
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Jun 07, 2007 3:44 am EDT

I have Motorola C168 handset. I am facing some problem with my phone and I am not able to find service centre.

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DamonTuffGong
, US
May 24, 2007 9:18 pm EDT

Yeah dude, effin a! what a jip mine only downloaded certain songs and only filled up half way. Way too much money spent for what it is, all talk and no rock!

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sumit shrivastava
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May 23, 2007 10:08 pm EDT

Hi,

I have Motorola L2 set. I m facing some problem with my phone and i m not able to find service centre.

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Prashant Mahajan
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May 18, 2007 3:57 am EDT

I have purchased a Motorola mobile handset (A780) having IMEI No [protected] from TANDON ELECTRONICS NAGPUR (INDIA) on 28th of June 2006. The invoice no is 11780.

I was very much disappointed with the phone and moreover the services given to me by the service station (redington service).

The volume key was not working properly, the battery backup was also very poor and had network problem also. I gave the handset to redington service and after waiting for about 20 days the set was returned to me with all the problems as they were and I discovered that now my camera key is also not working (which is working properly when I gave the set to the service station). I now again gave them the set on 29th of March 2007 (job no 00342) to finally rectify all the problems, but today on 11th of April 2007 when I went there I found that all the problems were as it is (as well as the camera is not working). Today they want to give me the handset with the same problem which i wont accept and came to you for the last hope.

I want to know is this service station is there to repair the mobile problem or for creating the problems. And is the Motorola people are there to repair or it is a gang of road Romeo because their behavior shows they are not professional or are not interested to give services to customers.

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Matt
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Apr 26, 2007 8:13 am EDT

I just purchased a sliver about a month ago and a 512 memory card with it. I have nearly filled the memory card with songs from my windows media player library, synchronizing them all on the card correctly. I know so because it will bring the songs from the card up in other programs as well but the kicker is not a single song will upload onto the phone when i put the memory card in and update it. What the heck's the problem with these things or am I doing something wrong?

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Jams
,
Apr 06, 2007 8:26 am EDT

We have a Motoral SLVR L6 bought less than an year ago. The back falls off and we went to the Green Park Service station to get it replaced they asked us for Rs 700 or so for replacing. They said the back of the phone is not covered in warranty as this a cosmetic part.

Called the service center 1 800 no. They say go to another center and compare prices but this is chargeable.

I asked them to take a complaint; that they did and gave a no. 3818, dated 6 Apr 07, 8.50 pm or so. They also advised that I should also put in an email. Then why did they take a complaint and made me hold for 15 minutes!

This is poor service... no wonder they are struggling for business if this is the kind of reliability they give.

Please do not buy this model and if possible Motorla phones at all.

They deserve to be run over by Nokia, Samsung, LG and the like.

Bye.

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Seaandra
,
Mar 23, 2007 6:09 am EDT

My fiance and I both purchased the SLVR barley two months ago. We have had the strangest problems with both of our phones, from not playing certain songs (I found that it seems to be if the name of the song on the computer is very long, it will not recognize it but if you change the name to something short, it will play) We have not tried anything with iTunes, but they both seem to be freezing up for no reason.

Both of our phones are having similar problems, and they are so new that absolutely no damage has been done to them on our part, so we clearly see that it is a phone issue.

First of all on my phone, one day the sound just stopped. Occasionally it will come in, and I can hear most of the rings when someone calls, but not all the time. As far as any other sounds go, there are none, most of the time. This includes the speaker phone, which no longer works.

But listen to this, my fiance was listening to the MP3 player (which has no place for headphones, which I think is stupid) and I called him. All sounds stopped, and the whole phone froze. He could not answer the call or call me back, then the screen turned black. When it came back up on its own a minute or so later, all the menus were different. The front of the phone which used to say "Phonebook" and "@metro" on the front (our provider is MetroPCS) now says "Personalize" and "Styles" now here's the crazy part...the options in the menu are different. He no longer has the option of the MP3 Player, nor the video camera. There is no way to access the memory card. It's as if none of those features ever existed.

On top of it, now it will say "Charging" all night long, instead of charging for a little while then displaying the "charge complete" on the front screen. When you unplug it, it will still say "charging" until you plug it back in again, where it will then show "charge complete." Does anyone else have any issues like this?

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Young Eun
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Dec 27, 2006 3:58 pm EST

I cant sent text messages because the spell check is in Russian, I think. Wont let me text words.

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Michael Winkler
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Nov 29, 2006 11:45 pm EST

I'm currently having the same problem, iTunes is not acknowledging that my phone is connected... iTunes on my phone will still work, just with the songs I had put on there when I first got it.

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