Motel 6
reviews and complaints

We have been staying at Motel 6 for 3 weeks now and we have asked for a room downstairs because my husband is disabled, the lady working the front desk at the time told me my husband wasn't disabled bc she has seen him. My husband has CHF and also has a pacemaker in place. Then the lady said that we have more than 2 animals when we only have 2 animals and one is a service animal for my husband. This lady also told others thank our room smell but we allow housekeeping inside and the housekeeping staff has given us nothing but compliments about how clean we keep things. We haven't had any issues till yesterday and today.

I came to motel 6 on the 14th of December 2018 in Indianapolis Indiana I paid for 2 days they gave me a room and when I went to the room the shower had been used and dirt on it water on the floor and a cigarette on the floor even though there is no smoking so I told them the gave me a different room And it is a good room but no microwave or fridge so this morning I've tried to get a different room or refunded for today they flat out refused to refund and said they would try to find a room to better assist but they have not I don't come to motel to have no microwave or fridge but at what motel am I not allowed to get refunded I have not stayed at motel 6 much and this is unacceptable I will never come here again ever unless this is addressed I am very disappointed in this place and they are very unprofessional to be like that to thier customers my name is James Koontz my phone is([protected] my email [protected]@gmail.com. Have nice day

We stayed two nights at this motel. Was gonna stay longer but we found that the staff was way to creepy. Every time we opened our door the manager or some other employee was standing outside our door. If we went outside to smoke they followed us. We went down to the vending machine and the night desk clerk followed us there. We went out to smoke and desk clerk followed us outside. When we arrived we had 3 quest but was informed that the motel only had a room with one bed. So we went ahead and stayed. We went down the next day to switch rooms to a 2 bed room and was told motel was full. But there wasn't any cars in the parking lot all night to indicate that it was full. First night when we arrived. The top sheet and blanket were soaking wet. And we were informed that this was the only room available again. So we slept on bed with no covers. The toilet wouldn't flush. I am very unhappy about my stay here in Anderson Indiana. I won't stay there again.

the manager Sarah is providing shelter for people at the hotel and they are not paying anything they live there for free.the maintenance man Nathan and Sarah are going in customers rooms when they're gone and stealing stuff out and Nathan has been stealing money from the hotel. And they are very rude and impolite. And my wife has been working there for half a month and she said that she will give us a discount and she's making her making us pay full price and over charging us and threaten the maintenance man is threatening us with he's going to kick us out when he doesn't have the authority to.and the housekeepers are very rude and they go in other people's rooms and still stuff when they're supposed to be cleaning it and they leave rooms as they are and doesn't clean and they take stuff off of other people's carts when it's not theirs. And the manager Sarah has been letting a 14 year old boys stay there when his parents are looking for ham and he doesn't even have money to pay but he gets to pick up trash and live there for free.

Been in room 203 since Nov. 7, 2018.
Motel 6
3850 S. Prospect
Okc ok 73129
First thing.. check in.. it sucked. Had a reservation but given attitude. Given upstairs room with my friend with one leg in wheelchair. I thought that was okay cuz there was an elevator but the next day there was no elevator Room. TV not working. No heat working. Toilet leaks. Promised twice we could move. But no we are still here. This evening I needed to do laundry but was told that the guest laundry is closed because it was broken in to but I could go to the Super 8 and do laundry cuz they're owned by the same company. We have a long stay ahead of us. Why dont we matter? And thank you for your time and consideration in this matter I am at my Wit's End. Karen Dawson

My family and I have been homeless since 9/3/2018 through no fault of our own. I am now dipping into savings just to keep from living in my car... It is my wife and I along with our adult son and two small service dogs as my wife has both a physical and mental disabilities. I Requested that we not be asked to leave the room each day for house keeping, as this is too much for my wife to endure, I keep the room clean, in fact I return the room cleaner then I receive it (health requirements my wife needs), but, if I need towels or other items, I can only aquire those items if house keeping did the cleaning, when I asked about this, the front desk stated "Policy" and nothing they can do about it (Did not need the sarcasm).. This is how motel 6 in Anahiem-Fullerton treats paying guest, now the motel 6 in Roland Heights, was very pleasant and showed compassion unlike Anaheim, they accommodated my family and I with our reasonable needs, and even thanked us for leaving the room VERY Clean... Now Motel 6 Roland Heights is a five star motel to my family, while every aspect of Anaheim motel 6 is substandard at best (the front desk seems put out, and I mean everyone operating the front), I'm just sorry I paid for 3 days or I would go back to Roland Heights motel 6 in a Split second.. MOTEL6 ANAHEIM IS VERY DISAPPOINTING... RICHARD ALVAREZ (Room 104)

As a BWP assistant manager I was shocked at the way these people run a business. Upon check in, I came in to the room that was already destroyed, condom rappers all over the place, pizza in the trash, and the bed was not made up and of course looked like they had bed bugs because I seen red dots all over the sheets and pillows. I went to the front desk and told her about my experience and all she had to say was that they had nothing else available. I called customer relations and they told me they would help me sort everything out and somebody would contact me that night if not in the next 24 business hour. This is absolutely ridiculous. They took my money for a night I didn't even stay there. This hotel should not be up and running with prostitution and drug dealers in every corner you look at.

When I first checked in I used my credit card. Upon entering the room I discovered it was destroyed and used. I took photos and complained. So they said they would give me a discount and put me in another room, so I extended my stay and paid cash. The charge on my C.C. Disappeared. So I naturally thought they cancelled/deleted it. Much to my surprise 6 days later the charge re-appears. Somewhere along the line I got over charged and need a refund in my C.C. As I paid in cash! I still have the photos and can forward them. Since I paid in cash I thought I had funds available on my card, now I don't have either and am now stranded in another state and not able to make it home! Please contact me ASAP so we can get this situation handled and dealt with to satisfaction!

Hello, my name is berna Smith. I had basically been living at motel 6 in Chino, ca location due to my living situation had changed. I would check out in the morning before work and come in for my reservation after work. You can see in your history I've spent about 2000 a month there. One night I came in and my reservation had been cancelled before 6pm I asked why new guy at desk couldn't give me a clear answer my price had gone up 15 dollars due to my reservation being cancelled. I asked is there a manager k can speak to or do I call corporate to help fix issue. I paid difference that day. The following day I go in early way before reservation s are cancelled and I was on the do not rent list. So the reason I got put on this list was because I said I wanted to call corporate to help. They said they couldn't take me off list that it was done approved by manager marisela from there Chino location. How is this fair if someone wants the complain they just put them on the no rent list. So they can say and do what they want and if cst wants to complain they'll just put them on the no rent list. That doesn't seem right and makes there cst service bad I've never had anything negative to say but to prevent any complaints they put u on the do not rent list. I spent lots of money with you guys and this wrong needs to be right that day I had no reservation elsewhere and since it was last minute I ended up somewhere really far from work and costed me time and money not to mention being talk to that way and being put on the no rent list like I had done something wrong. Thank u for your time,
Berna Smith

I spent 2 nights at your Motel 6 in Dania Beach, Fl. I have stayed there on several previous occasions and noticed the stay getting progressively worse. This location is dragging the name brand down!
I checked into the room friday evening...found the toilet bowl full of rancid urine which stunk when flushed. The toilet was leaking so the floor was wet. Roaches crawling on the floor. Floors were dirty in the entire unit...my socks were dirty moments after walking on them. No water pressure in shower or sink. Noisy guests or Staff that kept yelling/screaming across courtyard all night. Guests or Staff smoking marijuana near my AC unit making my room smell of it. Some idiot guest or Staff car alarm going off continuously for over 1/2 hour during afternoon. My door access card had to be adjusted twice because I got locked out of my room.
I decided to check Google and it seems there are way more "TERRIBLE" reviews for Dania Beach Motel 6 than positive reviews. I can't believe your TEAM 6 tries to appease customers by telling them it is not the usual Motel 6 experience. BUT it does seem in fact the experience that many have had and that location remains open with corporate blessings! Thanks for giving me thew business! Shame on you guys!

Carlos L. Camacho
U.S. Navy (VET)

My car was stolen from the parking lot. I would like to be reimbursed for the costs entailed because of this: the amount I paid to park here, missed days work, repairs to vehicle once I recovered it, cost of getting vehicle out of impounding and the stress and trauma of the whole experience. If I do not receive reimbursement I plan on alerting social media including trip advisor, Yelp, and other travel sites. Thank you

I am writing to let you know how unhappy I am hearing that Motel 6 employees have been turning over lists of their guests to ICE on a regular basis. Especially since ICE agents use profiling techniques of whose names sound Hispanic to determine if they should be questioned as to their legal status. How do we know they are not sharing other private information also? My husband and I are retired and we travel about 6 months out of the year. We have stayed at numerous Motel 6's but we will not be staying at them any longer. We also hope this information goes viral so others know of the illegal practices going on.

I rented a room at the motel 6 in prescott Arizona on sheldon st. I was quoted one price over the phone and upon arrival I was charged $40 plus more. Then my 9yr old special needs son abd I were bit bt bed bugs. We called the office at 4am to inform tgem of bites. They moved us to another room which had dog feces on the floor and bed bugs too. It was so bad we had to sleep in our van. I have pictures of everything and also was able to pull a bed bug off my sons neck that was biting him and put it in a bag. I took it to the office to show front desk. I was told "oops sorry we will need to get pest control" this is and was not acceptable to me, and dont feel that this is how you want people to view your hotels/corporation.

I stayed at the merchants Boulevard, Knoxville, Tennessee Motel 6 on November 2nd 2018.
They first tried to charge me $79 I made the reservation 6 weeks ago and was told it would be $62 plus tax. When I brought this up she changed it reluctantly.
The room was filthy. There were gnats everywhere. Dirty walls, dirty stained washcloths. The AC / heater did not work. The phone did not work. And while we were sleeping the mirror hanging above the bed- by one nail fell on us. The metal "security latch" was broken and we had to use implements in our bag to continually screw it into the door frame.
The room also reeked of stale cigarette smoke.
I realize this is not the Waldorf Astoria but $65 is $65. And a person deserves a clean, safe, functioning hotel room. This was none of these things.

Last week (October 25th to 26th, 2018), I booked a room (209) at the Motel 6 - Chicago Southwest, located in 2380 N Farnsworth Ave Aurora, IL, 60504. At midnight my wife woke up suddenly with a lot of itching and some rash on her neck and arms which was increasing. She woke me up to show me the lesions and I told her that they looked as bug bites. She went to the front desk to comment what was happening but the person in turn was not very kind with her. Meanwhile I checked the bed and I found a bed bug at the pillow which I could catch to show it to the manager. He told me: the only thing I can do for you is refund the total amount of money that you payed for the room and that's it.
That happened around 1:30 AM. I had had a very busy day and I was exhausted, and believe me was very dangerous for us because at that time we took the road to find a nearby hotel and was not fair. I do not want to take advantage of this situation because even though I live in Mexico City, I am an american citizen, but I thing is my duty to inform you about this terrible experience. Anyway, believe me that was my first and my last time that I stayed at one of the hotels in your chain.

Abelardo A. Rodríguez-Reyes

I found it very troubling at Motel 6 we couldn't get and extra pillow at this hotel, after all the room we had only had 3 in it when we arrived. The pillows were cheap, thin and were of no use for two people with neck problems, when asked they with no concern said they didn't have one, we left the hotel the next day and had to buy some for descent night sleep. I also found it troubling that none of rooms had a coffee maker, every hotel in America ought to have a coffee maker in each room given how cheap they are these days. Instead this hotel have 3 containers for over 200 rooms of renters who would be using them, this is unacceptable business practice, although the hotel was clean but very unhospitable invironment, just because the price of room is very competitive doesn't mean everything else goes lacking!

I would like to leave a complaint and this is it. My husband and I are staying here at this hotel because it's affordable. I just wanna say tho that the rooms we have had were not very clean. We had our old room back last night and there were sheets on the bed that had blood. We told the front desk about it. We should at least earn a free room stay for this inconvenience. We had to switch rooms twice as well.